AFC Urgent Care Bronx Webster Ave

This place has changed over the years. Everyone is courteous and friendly, have empathy for the patients EXCEPT one physician there. Dr. M. Brown. I hope you remember the oath you took one day. You seriously need to be retrained on communication , professionalism, compassion, problem solving, patient care and address the parents concerns. Im not just a mother who has taken her autistic toddler there and you were absolutely incompetent. I was in the medical field for a long time, specialty in pediatrics. I have medical knowledge and you couldnt even perform a temperature check. You didnt bother to listen to his lungs and dismissed my very sick toddler, yet billed his COVID test because you didnt want to loose the visit. You didnt even give me a note explaining why you dismiss my son to be taken to the ER. You didnt even ask me if I needed a note for work..you didnt even say: I hope he feels better. I dont understand. We are from the Webster community, and its shameful to have someone like you serve our community. My family will never go there again. Goodbye AFC.**I did take him to the ER, and he was diagnosed and treated**

I came to this location because of its 4.7 out of 5 star rating online compared to other urgent care facilities that were closer to me. Im so happy I did!The staff were welcoming, professional, and attentive, from the reception area to the medical professionals in the back! Wait-time was very reasonable and the facility was clean, quiet, spacious, well lit including the examining rooms and patient bathrooms!The medical staff were quick and thorough with in-take procedures. The doctor well explained what I needed to do going forward and quickly rerouted my medicine to the pharmacy adjacent to their office to save me from an extra trip to the pharmacy I usually use. What a perfect setup for medical service!Ive already told family and friends about this urgent care facility. Im glad to know its there if I ever need urgent care in the future!

Signed up around noon for a 5pm xray appointment. When I get there, theres no xray tech. Could they not have called me or somehow let me know not to come. This was $40 Uber there andd back. Not to mention that the front desk person was on the phone the whole time, I didnt know if she was talking to me or whoever was on the phone. Entirely unprofessional.

The staff was very friendly and patient. Checking in was also easy. It’s unfortunate to feel sick and have to wait some time to see the provider but I believe they are under staffed in ratio to the parents that are walk-ins. The Bronx can definitely use more health care professionals that are compensated well. If you’re reading this, feel better!

I had a very disappointing experience. First, the wait time was outrageous—even though I checked in online and arrived early for my scheduled time, I ended up waiting for like an  hour to be seen. The staff seemed disorganized, and there was little communication about the delay.Once I finally saw the doctor, the consultation felt rushed. She was more concerned about christmas day, I didn’t feel like my concerns were fully addressed, and I left with more questions than answers. She said it was best for me to to the Emergency Room because the xray guy had left for the day. To make matters worse i was basically rushed out because they were closing an hour early due to Christmas.Urgent care should provide efficient, compassionate care, but my experience here fell far short. I wouldn’t recommend this facility to others and hope they take steps to improve their operations and patient care.

This urgent care is very unique. Everyone in this place were so welcoming, nice, professional, polite, attentive & caring. I haven’t seen not one person who work there give me or any other person attitude and I been going there since they opened. It doesn’t take them long for the doctor to see you. It’s a checkin in sit down for maybe 10-15 minutes u get called to see the doctor and then u out of there.I will forever be a patient there.They are way faster and more hands on then my regular physician.

One of the nurse was inexperience in extracting blood from my arm. Later on while waiting in my room, I over heard One of doctors (woman in green shirt and pants) told the same nurse I was complaining. Even Though I only ask for testing results for blood work or else Ill be charged for other treatments. I would recommend this place to anyone.

Thank you Wilbur and Webster for always coming through for the community#grassroots#DFOY# neighbors helping neighbors# butler community center

The best urgent care I’ve ever been to. The customer service is excellent and they get you out fast.

AFC Webster Ave in the Bronx exceeded my expectations. From registration, the Nurse Practitioner, and to the X-ray technician; ALL were professional. They all asked questions that pertained to my wellness, mental and physical. No one wants to go urgent care BUT if you have to, this location is the best! Thank you to the staff, I appreciate ALL OF YOU!

Made my son an appointment at 3pm for ear pain, we waited 3 hours to be seen. Business is very slow ether shut this place down or hire more doctors because it’s only 1 there

I really enjoyed attending AFC Urgent Care Bronx Western Avenue. They kindly helped me regarding my health. They were very kind. I really appreciate your help. It is a very friendly institution. I truly appreciate your loving kindness. Thanks for your help!🌺

Tiffany and Christine were absolutely the sweetest! Very professional, kind, and very informative throughout the whole physical. it felt refreshing to be at an urgent care where I didn’t feel like a burden. Most of the times I encounter attitudes, hostility, gaslighting, and being rushed because said workers may be used to dealing with a certain crowd and treat everyone the same. I didn’t feel rushed here at all and my whole physical was about 30 minutes! Amazing, they were so prompt, attended to me quickly and I got out quickly because of it. Nice flow of traffic and had a great experience! kudos to those two great women🥰 they deserve a raise! employees like this dont come often, which is why they should be valued!! christine was welcoming the entire time and very informative through the phone despite my many questions! made AFC look great today!

Horrible customer service, I checked in at 6:04pm , I did not get called up to 6:40pm, i only went to get a rapid covid test, thankfully I came out negative, but then I asked the RN, that I forgot to put that i had a bruised left leg, and she was mad and told me that I just put in for the covid test, soo she was very cold, and mad, soo right away I changed the topic, very unprofessional, horrible customer service experience, I finally left the doctors office around 7:40pm ,and they had the gates down, front door locked, their schedule says they closed at 8:00pm,which was totally a lie false advertisement, every employees were ready to run out of urgent care, again it was a horrible customer experience, and that black older RN was very unprofessional, she just wanted to leave work.......

Very caring professionals.. they took great care of me in need

They should change the name to non-urgent Care. A simply drug test will get you stuck there for while so you better bring your pop-corn and sit tight.

TERRIBLE! the doctor has me wait 2 hours with my toddler and she didn’t even give any reasons as to why he might be having fever straight in and out and rushed my visit and then said “ sorry I didn’t meet your expectations “ NEVER COME HERE WITH YOUR CHILD!

Was horrible front staff was amazing doctor was horrible even told me i can leave after i waited a hour to be seen

They actually close at 7PM. If you come after 7PM they’ll refuse service to you. Even if it’s just picking up documents.

Came in for my son and self. With only 4 people ahead of me and after 2 hours we had still not seen by the doctor. I could have went to the hospital and been seen by a doctor within those 2 hours.

I Love coming here for many reasons and one of them is the front desk receptionist are always warm and welcoming. The facility is always clean. There’s never too long of a wait it’s literally “urgent care”. They offer rapid covid testing, they do x rays on site and getting your results for other testings is easy and fast as well. I recommend them to all of my family and friends.

Worst visit ever I was there for 3 hours and left without my test results the Dr went in didn’t address my concerns just ordered an X-ray and never came back

Terrible staff, terrible experience. The hours on Google are wrong, they do not open at 8AM on the weekend, they open at 9AM. Milly the MA (medical assistant) was rude, disrespectful, and condescending, all at 9AM on a Saturday. She tried to give me medical advice without the REQUIRED QUALIFICATIONS to actually provide a medical diagnosis. She isnt a doctor so obviously she did not examine me as her patient- I told her that I was there to SEE A DOCTOR for them to examine my ears which were in severe pain, and her extremely unprofessional advice (because she IS NOT A DOCTOR) was for me to clean my ears........if that isnt NEGLECTFUL, I dont know what is. I never asked her for medical advice because AS A HEALTHCARE PROFESSIONAL MYSELF, I KNEW she was not qualified to do anything more than access protected medical information, make phone calls, process urine samples, and draw blood. Milly the MA needed to stay in her MA lane. On top of that, the doctor that I was able to see was also NASTY because of my interaction with MILLY THE MA. This office is ran like a high school cafeteria. All these people had to do was THEIR JOBS. The nurse practitioner, KESHA PANTRY, NP entered the room extremely unprofessionally, she did not respond to my good morning greeting, and with a VERY NASTY ATTITUDE the first words to come out of her mouth were I heard you think that you have an ear infection. I proceeded to explain to her that I did not THINK I had an ear infection, I was in the office just the day before and I WAS TOLD by another one of their doctors that I had a bilateral ear infection but supposedly that doctor I saw the day before never documented that in the system or sent my prescribed antibiotic to the pharmacy. NP KESHA PANTRY tells me that I had no ear infection and sent me on my way. STILL EXPERIENCING EXCRUCIATING PAIN, I ended up going to CITYMD where I was diagnosed with a bilateral ear infection. A bunch of immature, unexperienced, medical professionals here. I DO NOT recommend, I will never return here to deal with such unprofessional people.Update: I came back to update this review so that its bumped to the very top of all these reviews. I DONT CARE how many positive experiences OTHERS have had, my EXTREMELY NEGATIVE experience matters just as much! Clearly I didnt pull the names KESHA and MILLY THE MA out of thin air, so yes, I was there, and yes, this was my experience.

All of the staff was very kind and professional. The front desk staff was awesome to the 10 th power !! Thank you for great service.

Every body was very good the doctors the nurse the lady for front desk everything is excellent

They take very good care of me I was taking very good care at this facility

Everyone is nice pretty great staff here . The wait time could be pretty long but still nothing like the ER wait time. I was in extreme pain and waited two and half hours in the waiting room and about half an hour in the exam room which isn’t bad the er you’ll be there all night and still never get called . clean environment i understand they get really busy so no complaints here. The doctor is really sweet :)

I wish I didn’t even have to give this doctor a one star. I have been coming to this urgent care since this urgent care opened up. As far as the front staff, they are professional and they are the best. The medical assistants they are good. But for this doctor, Marine Brown , she made me feel very uncomfortable. My daughter came in for ear pain and she had a nerve to ask me about if there was any child abuse case in my house, which I found really odd . When I responded and told her no she didn’t even have a response . She didn’t even check her throat, nothing into I had to ask her to check her lungs. afc urgent care has not been the same for a year or two . I hope they find doctors that is very caring and professional because today this doctor wasn’t professional at all..

Good staff but extremely long wait time

I love my experience there. The staff are extremely helpful on getting any questions you have answered. The center is very convenient for its the only urgent care in the neighborhood.

The first time that I went to an urgent care I remember in Fordham Road never wanted to know of urgent care again it was so bad until I cut my hand washing dishes and went to the one in Webster the staff the doctors so so kind and understanding they speak your language they speak to make you understand what they talking about I will recommend anybody to go there they will be treated the right way, my love to them God bless them all🙏❤️🥰

Everyone was very kind the appointment didn’t take very long because I went online and made an online appointment so I definitely recommend you do that first. I was in and out of there 30 minutes tops. I was able to get a doctors note for my job and a PCR test.

They are back to normal hours & operations. I do suggest hiring a real cleaning company. Medical facilities should be 100% clean & sanitized and the medical staff should dawn new gloves after entering a room after touching door knobs.

My family comes in and we’re always seen quickly and professionally.

They made us wait 2 hours to be called and seen while they sat in the back cutting birthday cake. Then tried to make it seem like I didn’t know what I was talking about when I got it on video…. Not to mention people who walked in after me got seen before me (so no they don’t go by order)

Really long wait time for an urgent care. Bathroom was nasty and unusable !some of the staff is rude and unprofessional.Doctor misdiagnosed

My experience in the actual facility is usually positive enough. I can always appreciate speediness, which they’re pretty good at. However, when politely calling to receive information I don’t expect to receive an attitude or be hung up on. It’s very rude and demeaning behavior that shouldn’t be condoned especially in a brown and black neighborhood. For me, customer service is everything, so if this represents your company. I will not be returning and will be spreading the word.

Cute staff and friendly…great visit…got everything my son needed

The service is very good but you need to go on your website and change the hours for Saturday & Sunday. I got there on Saturday at 7:30 am due to the times on your website were incorrect. Also, you should have a label over the barcodes in the window at AFC letting patients know that’s how you check in. I was first online but the third to be seen which was still fine. I wouldn’t have gone that early if the website didn’t have the wrong hours. But the service to patients are good.

I went here for Covid, was treated very well, passionate, and caring ❤! THEY HAVE SUPPORTED OUR COMMUNITY IN MANY WAYS! FOOD, HOLIDAY EVENTS! THEIR SERVICE IS OUTSTANDING!

Terrible location, this place has really nice staff but there is this guy tall and casual dressed that called my child in to see the doctor took no vitals, no height and weight just sat me in a room that didnt seem to be cleaned clearly violating medical rules and clearly not medically educated I wouldn’t recommend this place to anybody.

Great staff, friendly, polite, attentive, and even during busy times the respect and positive attitude goes along way.

Awesome staff and always very helpful and polite!!!

HORRIBLE FIRST EXPERIENCE! I got there 8:30am on a Saturday (google states they open at 8) to find out they actually open at 9am. The security opened the doors at 9:10am. It is now 9:45 am and still no one has even been called in. The front desk walked in at 9:33 am. What a joke. Super unprofessional and no consideration for people’s time. GO TO MANHATTAN!!! Or a real urgent care. I will not be back.

Worst service, customer service poor and they unorganized

AFC urgent care is great. Michael from marketing is amazing. He has help me with Medicaid for me and my family. he is a big help and does way more than anyone can imagine . Without him I would not be able to see the doctor.

I go because the service I receive from Christine at the front desk is amazing. I have a clinic next door to my residence but they have no Christine, I want to be treated with respect and care. AFC has done that.In and out without any Problems within your lunch hour. Full service facility. And they have a great male nurse who is always pleasant.

I love the service I get whenever I visit. Staff is always polite and helpful. They all go above and beyond in ensuring that you’re heard and understood.

This place was so fast at service and all the workers i met was really nice and they helped me a lot and all the staff was really respectful.

My experience was very good starting with the reception employees, they are the best in 100% customer service. the service is fast and I felt satisfied with the doctor who treated my girl. If I have an emergency I would not hesitate to return.

Staff was awesome nurses n doctors were awesome Huge location zero wait time veryyyyyy clean and have parking to accommodate clients . This place is AWESOME 5 STARS

This place was very fast with the service and very clean also. It has good staff workers and nice people.

I been waiting for more than two hours it’s empty inside there is a big line behind me this is the worst place.It’s so cold and freezing outside

The most horrible experience I’ve ever had.

Don’t come to this location. At first they were nice and fast but they messed up my physical not once or twice but 3 times. They also took two weeks to give me back my physical when they said it would take 3 days. And even after the 3 weeks my physical was still wrong 3 times. This is unacceptable. The receptionist hang up the phone on you before you’re even done talking. They are very unprofessional. The primary care

They are the best as soon as you come into the place its clean everyone is so well mannered greets everyone with a smile, makes you feel like part of the great team that they have there. They make that place AWESOME,I also have my primaryy care doctor there.family keep up the great work, and may GOD continue to BLESS you all, and dont forget GOD Loves you and so do I in JESUS NAME AMEN ONE LOVE ONE FAMILY ALWAYS 🙏

I loved it!! They worked with me and took care of me when I needed it the most, warm welcome friendly smile. Clean and spacious, the whole bit. The Doctor was wonderful and caring. Wish I can give them 50 stars!! Keep it up!

Courteous staff and minimal wait time. Thank you for making care accessible to the people in the neighborhood

Went yesterday at around 4pm. Staff at front desk was extremely polite and nurse who took weight and blood pressure. When doctor saw me I was diagnosed in about 5min. Very good clinic. Been to about 5 different walk in clinics and this one is my favorite. Amazing staff, very clean, extremely professional. 11/10.

Just would like to leave a review on how pleasant this team works together and communication is on point. Thank you for making my time worth the wait as I get tested for Covid frequently. Shout out to Ruben, Jojo, Hector, Ty and Tiffany. Thank you all so much

I am fortunate to have such a close Urgent care nearby and every time I go I’m out the door in less than 30 minutes! They’re very accommodating and take walk ins which is super convenient considering COVID testing. The staff there are very respectful both in person and on the phone and the place is spotless. I would say for walk ins it’s important to call ahead of time as they sometimes reach their capacity of patients in a day, however 9/10 times they are available.

I go here all the time but I went on Wednesday to get covid tested because I was feeling under the weather, there was a line but it moved along quickly. Once I handed in my insurance I was called a few minutes later. I asked a few questions and they were answered with no hesitation. The staff is great they knew I was nervous as I waited for my results Mr. Wilbur came and they rejoiced with me when my negative result was handed, it felt good. Thank You guys

I really enjoyed my visit there all working employees receptionist and other providers were so good and professional loving and caring! The Doctor is awesome too! I amVery satisfied!

Great service. Always clean & takes really good care of their patients

Feels very welcoming, has a tv for entertainment, and cool staff.

Today I brought my daughter here for a second opinion and she was diagnosed in minutes! Fining out was wrong with my baby was everything to me, It made my day that she finally got the help she needed. No to mention the amazing staff. It was my first time there so from registration to triage to the doctor. Amazing, helpful,knowledgeable and friendly people working here! And Its clean! My 4 year old was a big fan of the bathroom and the water fountain, so I would say that its also child friendly. I just want to say thank you to the staff for putting all my worries at ease and for helping my daughter. God Bless and thank you again!

As a walk in I never have a problemThe assistants are always cordial as well as the doctorsOn Point

I Came to this location because I had a conversation with Will. He stated that AFC provides outstanding services. I usually go elsewhere at a location on the Grand Concourse.However, I decided to come to this AFC location. The staff and the services were Great!! I will definitely let my family and friends know about this location as well. Once again thank you Will for informing me about this AFC location.

I had a great experience at AFC urgent care. All of the staff was pleasant, respectful, very professional, the wait time was not to long because I showed up early. I will come again if I need an urgent care and recommend anyone to be seen here.

Clean waiting room and bathroom, Appears to be kids friendly. Staff is friendly and quick so you dont have to wait to long. My favorite is that it has free parking. Now a day you spend more gas looking for parking then getting to your destination. I will stick to this urgent care, I recommend it to others.

I’ve been living in this area of the bronx for 28+ years. The professionalism in this care center is top tier. Always beyond impressed on the staff on how they treat their patients. I’ve been coming since the pandemic first started and they always are ready for heavy traffic, any adjustments asked by the CVC, by the mayor, governor etc. any variants. They are always on point with operations and make you feel comfortable each and every time. Stephanie and Mikey are some of the care workers here that I’ve got a chance to interact with and they are so helpful. They both are so attentive to details and go above and beyond to make sure you are cared for. I can’t thank them enough every time I am here. I trust them every time 100% of the time with any of my needs.

During the COVID 19 Pandemic it was very difficult to go appointment to see my PCP September 2/2020 iwas haveing a swelling at the side of my neck the female MD treated me and also give me instructions if I dont feel better in 2 day she clasps her hand and said go straight to the ER her direction save my life went to the hospital on September 4/2020 and have emergency surgery same day

Very fast n good service

The front desk staff was very nice and welcoming. Everyone was pretty great up until the Dr. (Rosy, I believe it was). It took over an hour for her to see me and when I finally said something, she came in about 3 minutes later. I told her I was having rsv like symptoms (hard breathing and swallowing, congested burning chest, coughing for the past 4 days, extremely cold and drowsiness), she didn’t do any tests and said that she’ll send my prescription to my local pharmacy. I got there and there was no prescription , just an over the counter Robutussin which I had at home and was already taking !!! I felt very dismissed and unheard and wish she would’ve told me about the robutussin before I wasted my time making that trip. I also got a very WEAK doctors note that only stated I was seen that date. I wasnt given any recovery time on the note for my job to excuse me the next day and I asked the Dr and all she said was if I still feel sick tomorrow, to come back. Which I feel like is another total waste of time seeing that I’m obviously too weak to keep traveling around and not be properly checked. I would recommend the other doctors at this location but absolutely not Dr. Rosy. It’s so sad to see a black doctor who has the capability to help you but chooses to dismiss you

Had a wonderful experience even during the spike of the omicron variant. Mikey and Stephanie always take good care of me the plenty of times I’ve come in. Everyone in general is always on top of their jobs , very friendly and more than willing to help you with your needs.

I’m a teacher and came here on one of my breaks to get a COVID test. Wilbur was so kind and helpful! He made sure that I was in and out of there so I could get back in time to teach. The staff member who tested me was also very friendly. A great experience!

Friendly but literally the longest wait time I’ve ever experienced..go somewhere else waited 30 plus mins n room for a doctor to walk in this doesn’t include my wait time to be seen .

Horrible treatment by health provider. Didnt help me with my symptoms gave me the run around didnt send prescriptions that I need to actually treat my symptoms and medical assistant degraded me over the phone on Sunday June 11 2023 approximately 930 am. They should be closed down or operate as a methadone clinic for all the area junkies

Went there for the first time today. It was a great experience which was shocking. In this area you usually do not receive good customer service and clean accommodations.The staff was very nice and professional and the place was very clean. I hope they keep it up. I will go back there instead of the emergency room in the future. I will also recommend it to others.Also care service was efficient. Takes a lot less time than sitting in the emergency room.

I’ve been there several times already and never disappointed! All the staff bring me great customer service since I walk in all the way to the back. Krystal is really nice and helpful and the guy (doctor) that’s on the front desk sometimes is awesome.

Great service and perfect patient care. The nurse and whole staff made the experience great. Thank you health care heroes

I came in for covid test. 1st time it was done super fast; 2nd time they had ran out of the test kits, followed by the 3rd day. I think they should carry more supply. Otherwise, the staff were really nice and generous. Special thanks to Ty!

Excellent place , everyone are so professional, and give good service.I do not like when someone in my family is sick but we love to come to this place .

Lady at the front desk ALWAYSSS got a attitude don’t waste your time doctors here will act like the taking care of you but really don’t be doing anything at all but always charging your insurance. Bad communication. Rude services

I have had to visit twice now, for my son, over the past year and have been impressed both occasions. Not only is their facility clean and comfortable, their staff is also efficient, friendly and professional.I dont usually write reviews but felt they deserved it as so often visiting a Dr in NY is either unpleasant or downright hell, especially with kids.

I made an appt and they deleted it after continually send me to hold for a long time. I wouldn’t recommend this location the staff is rude except for the receptionist males. The location is also very dirty.

They provide fast service and the staff are family friendly and nice, the place is always clean also.

This place is amazing, I came in completely drained and not in the mood but the service in this place is amazing and fast. The workers are uplifted, hopeful, and very persistent. They get all the work done in a timely fashion. I barely sat down, in the waiting area, and they called my name to get checked by the nurse. What more can i ask for?

Great bed side manners.

They tried to charge me cash for a T B test in this day and age of diseases. And in the poorest part of all of New York to boot. Dont waste your time

The staff was very nice when I wasnt feeling good the provider was very informative and I made the right decision to come to afc 😁😁

I love everyone here this is the best urgent care… period friendly staff, from the receptionist to the Crystals and Malcolm’s to the people In the back and the doctors (McDreamy) Adam are the best! I love it here!!! And I love my Christine and Hector❤️💋

I loved the reception and the whole process. Of course I will definitely put up a review for you. I was afraid of needles and stuff, the staff approach to me made me forget my fear. And it was so fast too. Didnt have to skip work because of any delays.

I appreciate the service I received! The front desk employees are amazing!

From the security guard to the receptionist, to the nurse who took my vitals and the doctor who saw me , they all have bedside manners, kind kind people, everything was done with a smile with no attitude, all professional in there work. Thank you, no other place would I go.

Refered by Clyde Thompson to this place very helpful and extremely professional. I would recommend to anyone

This place is amazing. Its clean and the staff are cordial. Dr Pringle is the best and Jasmine is the kindest and most pleasant receptionist. They are quick in pace and apt in professionalism. I live very far from here, but I take a bus and a train to get here because it is worth it and the service is like none other.

AFC Urgent Care is one of the best Urgent Cares I have been to thus far. I came to the Clinic about 2months ago they were polite and everyone moves with a sense of urgency. Their goal is not only to help ppl but to also get them in and out. And dont make it an all day process. The receptionist is always so sweet and extremely polite. Even if they are having a bad day you will never be able to tell because they wear it so proudly with a smile. And this is why I always choose to come here.

The front desk was very helpful heading to the back to meet the physicians. Unprofessional doctor did not introduce himself look at me and say it looks like the flu, and sent me home without checking to see if I had pneumonia had to get reevaluate to get some real help.

Staff is nice but the doctor sucks. Don’t waste ur time or money here.

The place was really clean, the staff really nice and not forgetting the doctor of course had a lot of patience with my son. I’m glad I went there

I had a very positive experience during my visit to the afc clinic. I was promptly attended to by a very friendly, competent young man, Malcom,who took care of my needs very efficiently. I was particularly impressed by the general atmosphere in the clinic which looked very clean and well equipped with a friendly staff.

Great and pleased about this urgent care, was in and out, Staff is Very polite, but mind you its quiet in the waiting area, so the staff I know are bored and the time I was there the guy was playing some type of sneaker video so loud in his phone everyone was like dont u have headphones. that was kinda annoying, and someone told me hes always like that. I love this spot and if I have to deal with listening to random YouTube its fine by me. Im here to see the doctor. Lol AFC on Webster is great

Mikey (Michael Curry) did a great job welcoming me and my cousin. We had a great time. He was super professional and made us feel welcomed.

Good facility, but Im having trouble getting my results from Monday. Is there another number I can reach besides the 7747 number? I requested a callback but every time it goes straight to waiting music. Please help as Id like to know my results.Wilbur is awesome. I lost the card he gave me and Id really like to reach him to get my results.EDIT: Come on man, I called at 8 AM on the spot and NO ONE picked up. You cant have ANYONE answer the phone? I called almost 20 times yesterdayEDIT: Still no response. Got my PCR test on Monday. No call, email, notification, or any communication. I know things are busy -- but this is unprofessional

Came in on a Sunday (closest to the area) and the waiting area was empty. Receptionist was very courteous and patient- I had both my kids with me.Wait time was only five minutes! I was out with a prescription to pick up ten minutes later. Decent Pharmacy affiliated that’s open on Sunday’s, too.

I can’t begin to express my gratitude to all of the staff at AFC Webster Ave. My family and I come from the other side of the Bronx to this location because the service is amazing. Crystal C. and her staff always exceed my expectations. My 6 and 8 year old children do not want to go anywhere else.

I came here last week during my mid-day break to get a COVID test. Jojo was so kind and accommodating! He ensured that I was in and out of there so I could get back on schedule for my work. An extraordinary encounter!

Jessica and Tiffany were wonderful, very professional, and helpful! They got our tests done in record time and were very friendly. Thank you so much for this pleasant experience!

The receptionist Jasmine was very sweet and polite. The Doctor as well as the nurses show concern and were gentle with me. Was in and out in about 1hr; will definitely go back if needed.

Nayleen Roca was an exceptional MA. She did a great job drawing blood. She took very good care of me and attend to my every need. This urgent care is great, very fast paced. I recommended you come to this one.

Jasmine has great people skills. The other staff are polite. The doctor was great. I was in there less then a hour . I would definitely go back if needed.

Love, love, love this place. Been here twice unfortunately (who really likes being sick) and each time Id visited it was better than the last. The hospitality the care is beyond 5 🌟s thats ranked. Keep up the great work Kings n Queens.

I had to wait a very long time before I seen the Dr. ! Also, I had to wait another half hour when I got called into the room. I didnt receive much feedback about my situation and really didnt get help. It was like a waist of time.

I really enjoy going to this urgent care.

This is a fantastic place for urgent AND primary care, we had the best experience here, the staff are incredibly helpful and friendly, the space is so clean. And there is parking! Amazing spot, highly recommend it.

Bri and Justin were both great in service, although I couldn’t go in due to lack of insurance Justin was able to appoint me to I think one of his family members who work for health first and I was able contact her to get an appointment to help me get my insurance

I love this Urgent Care clinic. All the staff are professionals and great with children. They treat you with respect. The wait is perfect. The doctors are awesome. You can’t ask for a better clinic.

My husband went there for a garly gash to his shin. It tore all the way through the layer if muscle. The day prior we tried to go to StBarnabas ER and it was so horrible we chose to leave and come to AFC to hopefully get stitched up. Physicians assistant Mellissa Kim was amazing. She saw the anxiety my husband had about possibly having to go back to the ER due to the severity of the wound. She was able to apply 7 stitches and gave us after care tips. Her bedside manner was very calming and very honest about what the hospital would be able to do for us compared to what we can simply do at home. I would definitely recommend her. Shes there Thursday Friday and Saturdays.

The doctors and staff were very nice and helpful and hands on didn’t have to wait a long time to be seen the place was very clean and tidy I’ll recommend ppl to go there

Waited 3 hours outside in freezing weather. Went for a rapid COVID test. Everything went smooth inside though. Booth was quick, wait was quick, test was quick, but the line outside was not worth any of it

Great clean place but the staff is NOT polite and that makes your experience there the worse. Last time definitely for everything I advise if you need quick service go somewhere else that won’t make you feel like they better then you cuz you check on ya self horrible place to go.

My experience here was great they were so helpful and professional,clean,courteous,and friendly they make you feel better even before seeing the doctor. Will definitely make this my primary health care clinic. Thanks Jasmine👍

Staff is always helpful and kind. Waits are never long. Doctors are super friendly and address all your concerns. Clean and convient ❤️ Thank you jasmineeeeee for always being in a good mood and greeting everyone with a smile it goes along way.Thank You afc

The doctor and nurse and everyone was good

Jasmin is and amazing receptionist super friendly helpful and very welcoming to all her patience . I absolutely lover and she always makes me feel like we are a part of a family .

Horrible! Switch from 5 stars to 1 star. This place is horrible. The “doctor” who isn’t even a dr makes you feel horrible. Isn’t friendly and brushes you off. He clearly doesn’t want to help don’t know why he’s even there. You have to force him to do a physical exam or else he will look at you and tell you there’s nothing wrong with you even though you are in pain.

I have mixed feeling about this Urgent care. They are way nicer over the phone then in person. Natalie is such a sweetheart but they piss me off sometimes.Ok, so.... It’s Sunday at 8am and there no doctor here because all they are worried about are COVID test. Continuously saying they aren’t a testing site but operating as one. I didn’t even want a COVID test and actually wanted to see the doctor but since I was here decided why not. They had the nerve to tell me it’s only 1 complaint. How is getting tested a complaint? So I have to choose between something that all people have a right to get and then paying for a doctor visit? How does this make sense?Then after I am the first person there I am not seen until about 9:05. Where is the urgency?Once with the doctors it ok. So overall I say the service is mediocre!

This Urgent care facility is the best.. They are clean, professional and they generally care about the community. The manager Mr. Gilard is the best I send my friends and family here. K.Morris

I always come here for bothering my children and my nephew and they are always extremely fast and efficient. One staff member named Will has been a great help with the children in the waiting area lol highly recommended!

I love this place. The receptionists are amazing along with the guards. They make you feel comfortable. Great customer service. Will definitely recommend coming here....

The staff here is so professional and courteous. The staff from your check-in until you are seen, makes it nothing more than a warm welcoming experience. I love this place!

Michael Vanzie is awesome, he took his time he was very attentive and informative and set up with health insurance as well as a primary care physician, I’m will recommend anyone that I know who is in need of his services,Thank you so much Michael

You get seen fast but you need to be careful with the medication they prescribe because they prescribed flu medication without checking if my son needed it, also I had to call twice because they wrote my sons name and age wrong. The second time I had to call they gave me an attitude and said that why couldn’t the pharmacy fix it themselves. Took him to his doctor the next day and he confirmed what I said you don’t give flu medication by the symptoms, she did the test and it came back negative. He had an ear infection and they said his ears were clear.

The staff is very friendly & welcoming. The service there is efficient and reliable. Brought my 5 year old on a Sunday when his PCP was closed and I was super impressed. Thank you!

Super Professional Safe Welcoming and Simple. In and out with ease, checked on my problem, and left feeling so much better.Would recommend without hesitation.

Great service as soon as I walked in. Can’t complain about one thing even if I wanted too.

Went today with my mom due to flu like symptoms. Made an appointment online and came in. Then we saw a familiar face. It was Jasmin! She such a nice young lady. Always professional at all times. Within 15 minutes my mom was called. They took her vitals and placed her in a room. Place was CLEAN! Within 4-5 minutes (no exaggeration) Dr. Pringle came in. Very friendly and direct. Made my mom wish she was her pcp at her doctors office. After talking to Dr. Pringle, my moms medicine was sent to her pharmacy. Then, my mom told me...”You’re showing symptoms of catching my cold! Go get checked while you’re here!” I said I would take my mom home then come back with my insurance card. When I went to look in my wallet, I had the card. So I went and got checked. Was done in 10 minutes tops! I like this place. They really treat you how they would want to be treated. So it’s all respect from them. I highly recommend them! Wonderful first experience!

Tysheim and JoJo were wonderful! These two were compassionate for the sick. I came in feeling sick but their smiles and patience made a difference. Thank you both.

Greatest place to visit, Very fast and reliable. They have one of the greatest working security Ever His name is , Wilbur Gillard. he is so cool and respected 🙏🏻🤞🏻❤️

I am thankful that there is an Urgent Care three blocks away from me being disabled its hard to get around when its necessary thank you ladies and doctors and security for your hospitality God bless you all.🥰 everyday is a different day and people should be appreciative instead of complaining I see signs on the wall behind the chairs saying turn your cell phones off I appreciate it if you look into that and put it in the front where we sign in it because the only thing I saw was a person talkin as loud as she could on her cell phone and not thinking they are sick people waiting to be seen who wants to hear someone screaming other than that I thank you all for what you do for the community its a blessing

Fast and quick like always. Staff friendly and very helpful. I moved twice and still commute to this location.

This is the best urgent care, from the receptionist to the nurse & doctor. Respectful patient and understanding very professional and the wholeStaff is black and brown people

His name is Michael & he is Fast kind . Doesnt give up trying to get you a free Ipad service

I couldn’t be happier with this place. My own doctor, an internist, is a long way away. Hard to get to and hard to see. My experience here is that people are friendly, concerned and.thorough. I’m so lucky to have it in my neighborhood.

I love their patience and their staff!!! They are quick easy and give you a truly amazing vibe since you walk through the door! It was recommended to me and now i recommend it to everybody else

The staff is very kind and friendly. They work very quickly to get you in and out. Best urgent care I’ve ever been to so far.

Doctor gave me an stink attitude felt like she didnt want to treat me felt like she disliked being at work today

I was sick on a Saturday and thank God this urgent is open and very close to where i work. The front desk was very helpful and accommodating. The facility is clean and has a proper flow from admission to check up and out. The doctor is nice and he didnt order unnecessary lab tests for my condition, which for my opinion, is a good trait of a good urgent care doctor. I dont have insurance and the front desk woman helped me go thru the application and even suggested a good pharmacy for noninsured customer. If theres a 10 star, i could rate them 15. Thank you for making me well..

Wilber and Michael were extremely helpful, also the front desk lady was very kind. All around nice people 10 out of 10 recommend.

When you first walk in it look decent clean but when you get in the back all the garbages was field up , doctor Jacobo was very unprofessional yells out your business, man nurse opened women bathroom for me goes in with me , was still not certain of what was wrong with me when I left Very unprofessional and their low on a lot of supplies well not recommended this place today date 2022 aug 23

Mr Gilliard made sure to keep us aware of the services being offered at the AFC urgent care clinic. The line was long, but its because of the caring staff at this location.

Everyone from the receptionist to the woman that gave me the testwas professional, yet polite, andand helpful-- and thats a rarity today.

Amazing people. Kind hearted. They treat you right!!! I always recommend this place for COVID TEST is faster. Thank you for a great service blessings to the team

Thanks to all the staff for being so kind to professional. I will return if an emergency arises. Thank you so much!

Jojo, Hector, Ty, Tiffany were excellent. They handled everything I needed. Their customer service was superb!

10. Excellent customer service. From the front desk to the back. Yes...I would like to thank the receptionist and the Dr. for their beautiful energy and hospitality. I would definitely return to this particular location.

This location is one of the best by far especially the MA that took care of me his name is Michael He treated me like family and made me feel comfortable especially since I suffer from anxiety .I highly recommend this urgent care to anyone .

Jojo, Hector, TY, Tiffany, Amayysha, Ruben!!! They were all amazing, professionals and they did a great job expediting all of their patients to be seen quickly!! Thank you!!!❤️🙏🏾

The person that did my son’s and I rapid test was so gentle and my son, who is 3, was crying so much because he was so scared but an another gentleman came in and gave my son a little gift for being such a trooper! Thank you so much guys!

I went to urgent care on 1/22/21 it was fast and very comfortable and it was great customer service. The workers was very caring and respectful. I would highly recommend them. Great job

I went there today and I overheard staff speaking about the hiv status of someone who had went in on Friday for testing. Even went down to describing the age of the person and all. I will not be back to this place. The privacy of that patient was violated and that is not okay. I want to report that.

The service and staff is fast and efficient. The nurse that took me in, Nayleen was friendly, helpful, and quick. Highly suggest coming here for any urgent needs!

This is a nice clean place. I found your employee Tysheim and JoJo did a great job and was very courteous to all of us waiting to be seen.

This A Best Urgent Care I Been To I Highly Recommend People To Come Here

This is a good urgent that I came to they very well and professional they have good service

I recommend this urgent care they kind people care concern about my health thank you very much to urgent care

Tiffany was great. She was so patient and answered all of my questions. I would definitely recommend my family and friends to Webster Avenue!

Went Saturday with my mom and the service was excellent, Receptionist was really sweet and we were in and out in no time, Doctor was very nice and professional. Definitely will be going back !!

The experience at the location on 167th street on Webster Avenue Bx . Was amazing and fast.

The staff is helpful and knowledgeable. I didn’t have to ask questions because they willing provided information. I would come back again for services.

First time visit for a Covid test. Everyone was courteous and professional. Convenient location and their own parking lot was a big plus.

I had a great experience and the staff and doctors is amazing and very friendly and professional thank you

Everyone was so professional and easy to talk with. It was clean , well kept and there was little to no wait time. My 4 children and I will all be visiting.

Great service and very caring staff workers!

Horrible experience!! Got there at 4pm, had to wait outside for about an hour just to get inside, waited another hour inside just to be seen. Then the PA never sent my medication to the pharmacy, I have called several times, they said they would tell her, 2 days later still nothing at the pharmacy, also have to wait on hold an hour just to get through to them. Horrible service!! Never going back there again!

The staff is professional, respectful, the facility is clean and they follow the CDC guidelines by grouping familes and also separating the chairs. There are hand sanitizer dispensers all around as well.

Had to wait 2 days to finally get seen. I went in for tonsillitis. When I finally got seen my throat was visibly disgusting and so swollen to the point where it felt like it was closing in on itself, all for them to tell me to wait another 2-3 days to get antibiotics

Staff was very helpful, polite and the doctor was attentive and very pleasant. I was seen very quickly. The young lady at the front seat was also very pleasant.

Would not see my child with a head injury because they wanted to close early. Irresponsible! I was warned before coming they misdiagnosed a relative but since it was close I thought I would give it a try. Would definitely not recommend.

Thank you for the wonderful service. Everyone is welcoming and they have great customer service. Shout out to Ruben Hector and Juju

Great service, friendly front desk. Thanks wil for the referral.

Great Employees And Doctors never wait more then 20-25 mins With A Full House Better Then Most Urgent Cares I Been Too.

I went to the AFC WEBSTER LOCATION with a serious issue and not only was I treated Dr Pringle listened to my needs attentively and made me feel like I was paying cash as opposed to being a Medicaid recipient. I love this place and I wish there were more places like this in our urban areas!!!!

The crew is really sweet and kind. For this place to be to be across from the projects it really is nice place. The staff is amazing kind and sweet it feels like I work there.

I have been here several times. The staff is amazing and they always take care of any problems I might have

They are amazing I went there my throat was killing me bad I went my insurance was off they help me get it back on and I seen the doctor 👩🏾‍⚕️ she was amazing now iam ok

My experience at AFC was speedy and far from complicated. The staff were absolutely professional and help ful with whatever questions I had on my mind. Highly recommended!

Excellent service everyone was very professional.They even act faster then most emergency rooms.

I had a wonderful experience fast and efficient definitely a place I will return for care

Love it here its so professional, clean and whenever I come in to take a covid test its quick and easy . Got tested by Michael today who was professional and quick I like that .

Thank you Christine for your kindness and professionalism! You guys are blessed to have her working there .. don’t see a lot of quality service in the south bronx

Everything was so pleasant and fast. Everyone was so professional and courteous. Thank you for treating us like family!

Great staff and great timing. I did not wait long for my rapid test and results. Thank you Christine, Mikey, and Wilbur!!!

Great staff , attentive to my needs . In and out service ! I can’t ask for anything more ! Thanks you :)

I love this urgent care location, they are so kind

Long wait for a covid test but I understand alot of people for the same reason. The workers are nice and helpful. Once inside it was fast.

The staff they’re really nice, very professional.they’re very attentive … the the environment is really clean

Lines are super long and it is freezing outside. Incredibly understaffed. 3 hours for a quick 5 second cotton swab test