AFC Urgent Care Throgs Neck

Everyone is family friendly Drs and staff are great get quick service even on a crazy pack day. You are still the fast and not understaff and 1 dr place. God bless you all. Happy New year. Thank you . Oh by the way love the who Grinch theme for Christmas 🎄 Happy New Year remember Jesus loves you. Ask him to be your Lord & Savior and receive the eternal gift of Life. Amen

I was very pleased with the level of care and professionalism of the staff. The staff were very welcoming, and helpful. They were also thorough and explained in detail the test results and medication prescribed. They were a lot of people waiting to be serviced today and they moved the patients through in a smooth and timely manner. I really appreciated that. I would definitely recommend this provider.

Although the wait time was a bit longer than expected, I still received outstanding service. Once we got called in, the waiting time was minimal. The doctor saw my daughter, gave her a diagnosis and prescribed her medicine. He had a nice demeanor. Very professional.

On Christmas day they were fully staffed and efficient in getting me assessed and back home. Staff is professional, friendly and the doctors are smart and listen. I have been to this location multiple times with equal quality service each time.

Yesterday I decided to try this new location and honestly I was very impressed when I walked in the staff was so nice and kind. I didn’t have to wait long to be seen and literally every single person who came in the room was so nice and had a smile and so accommodating. I would definitely be coming back so thank you to whoever was working last night and making me feel so comfortable.

I will definitely not be retuning here.. after sitting In the waiting room with my 8 month old for almost an hour the doctor sends the receptionist to tell me to go to the hospital over simple symptoms.. we all know it’s cold and flu season I even asked to please have them test my infant so I could go home and again the doctor said “go to the hospital” via receptionist.. I’m convinced they just wanted me out since it was almost closing time.. I called PM urgent care and they happily treated my daughter without saying “go to the hospital” shame on you AFC urgent care.. do better and get some better doctors in there.. definitely lost a patient for life

The wait was extremely too long, I asked them at the desk what was taking so long! They apologized and said that I was next, not sure what went wrong! Doctor and his assistant were great! Everyone was friendly

Waited over 2 hours to be seen with an appointment. Doctor saw us for 2 minutes and did not check son’s ears or throat just told us he had the flu and left. We were there also for a possible sprain and he did not even look at his foot. Doctors feel like drug dealers which is not what I want or need.

I brought my son feeling very sick. Was told only have 1provider working & I understood that but we waited 1hour 30 minutes to go inside. Once inside told my son going to run some test that will take about 15minutes & another hour has gone by & provider does not return to give results but continues to call more patients inside & doesnt finish with my son. This is upsetting to say the least because Ive been here before & the service was much better. We only want the results so we know what is wrong & let us go home! Stop calling in more & more patients if you havent finished with the patients you already started with.

Dont come here. I came in because I had chest pain. They performed an ekg 4 times. With a machine that doesnt work. Thats beyond unacceptable. If you have 2 machine that dont work, its not rocket science, replace the machine. You have people lives on your hands, so the equipment you use should be functional all the time. Not part time. I lost all confidence in this location. Whoever is the owner of this establishment should be embarrassed with how this place is being run and I am following up with reporting this location. Whats even more striking is after the machine was used on me, they had the audacity to say this same nonfunctional machine worked on someone after me. How do you with confidence think this is ok? How do you think this machine is reliable to provide accurate results if it can provide conclusive results for another person? Please make it make sense!

Arrived at 10:40 with an appt and was not in a room until 12:20 to wait more. I understand that there were lots of walk-in but people who booked should be prioritized based on the time they arrive. I unfortunately do not have the luxury of waiting all day to be seen. I will never return.

I’ve been here in the past and the wait wasn’t as long as yesterday even with their new online check-in. It’s a good location because it has parking and the office is clean. There were just a few concerns I had. While at the waiting area there were two ladies on the phone speaking loudly (gossiping) and when sitting in an urgent care waiting area this shouldn’t be allowed.Another concern was that the doctor was tough to understands. I had to ask him to repeat himself several times which I was embarrassed about. Once he left I asked the that came in with him to please repeat what he asked me to do and she wasnt as pleasant as I expected. She seemed to be bothered by my question.On the other hand, the young ladies working at the front desk were very helpful and accommodating which is what I expect the way to be treated at a doctors office. Especially when not feeling well.

My first time here since they closed the urgent care in Lafayette and Tremont avenues. Took about an hour, which is normal. Dr. and staff were pretty friendly. Dr. was thorough and informative, which is important to me. Place was clean. I would go back.

Customer service in the Bronx is really hit or miss (seems like mostly miss), but you guys got a good thing going. We chose this urgent care for the good reviews and werent disappointed. Staff was friendly, facility was clean and Dr Tugetman was respectful and relaxed. Recommend!

I showed up in extreme pain and cramps. I had a quite embarrassing day earlier and was in pretty rough shape both physically and mentally. The nurses made me feel very comfortable and at ease especially when I was afraid of a kidney infection (UTI). I talked to doctor told him my physical concerns. Asked if I can have a more saying I can use the bathroom during my final as it is a medical condition/emergency. And he saw how stressed mentally I was from this the pain and being uncomfortable and genuinely asked me how I was. And was so kind and listened while being supportive.

Wait time was long but that was only because of the holiday season. I will be going back again if I need to, high hopes. Staff was awesome place was roomie. Doctors area was clean and professional. Good things.

Started not feeling great on Christmas and since 2 days later not feeling great still decided to get checked out. Visit was good and quick. They listened to concerns and addressed them.

The facility is nice and clean; Parking is also great, since its on a Strip Mall. The Staff are also nice. 1 Star because of my gripes though, specially on #2.1. I and company were ahead of 2 patients to arrive and check in. We were then brought to a room to get my Parents vitals for their TDaP and Polio vaccines and were told that the Doctor will be in shortly. 30 minutes already passed and we were still waiting, so I asked outside and a Nurse said that there were 2 more ahead of us and only 1 Doctor was available. I went to check the waiting area and 2 new patients were there... which meant that the 2 behind me earlier were already being seen before us. I didnt mind waiting even longer, if only someone just explained that the 2 patients needed to get ahead due to serious conditions compared to us, who were only in for shots.2. Dr. Brian Fahnrich was rude and needs to attend an In-service Training to learn correct bedside manners. He kept on saying that the CDC recommendation for Polio & Tdap vaxx needs to be injected in the same arm only, and that we can make it easy or a difficult one when I was asking that my 77y.o. Mom requests them on separate arms due to low-pain tolerance; I guess he got irritated and called the Office Mgr. into the room. While he was preparing the injections, he even told me that since I seem to know more than him in a condescending and sarcastic tone, even after I said that I trust him because hes the Doctor. I dont expect Medical Professionals to be cheerful and chatty, but at least consider the patients concerns and explain properly if it cannot be accommodated. Does he think were dumb and doesnt understand what hes saying if hell explain, because were Asians?! Besides, its not like he did the injections for free; I paid $150 on top of the cost of vaccines for each of my parents. His behavior was unacceptable; I also have a slew of Medical Specialists in NY Presbyterian, NYU and WestMed for my health issues, but no one was and is like him.

There should be an option that advises the medical team that your child is autistic. I cannot confidently say that they handle autistic children well. I will also add that we scheduled an appointed for 2pm and were not seen until 4pm.

I want to share my experience that I had today and many times in the past . Hands down this urgent care is very welcoming but I have to rave about Dr Brain Fandritch and Amanda. I request them every time I have to be seen . Doc is amazing listens to what I’m saying great bedside manner and all around best doctor I have the pleasure to have him care for me .Amanda is very smart and caring. She makes me feel comfortable and I absolutely appreciate her support and kindness I actually consider her a friend now . I am a very outspoken and truthful woman and I don’t think I would go anywhere else to get medical care.Kristie Muth

Wonderful experience! The staff was super helpful, professional and polite, and my grandmother’s needs were addressed with so much care.

While the wait time can be agonizing some days, I have to emphasize that all staff are incredibly amiable, patient and helpful. I’ve come over the years for various reasons and always had a positive experience. Very clean, and sanitary.

I been going to this clinic for myself and my child for a very long time.. They are always super helpful and on point.. it gets super busy, so get there early.. over all they help me and my child all the time..

Great facility. Clean, organized. Staff is professional AND friendly. Mazhar took the time to listen to me, which allowed him to advise me on OTC medications, and not just prescriptions.

Clinic was clean, the front desk staff very friendly and the nurse/doctor team made me feel comfortable. Very little wait time.

I cannot even explain the cat that I get and AF. C. Throgs neck in The Bronx. The whole staff is the best. And I dont know what I would do without doctor Brian farm ridge Doctor t the whole staff. Thank you so much for always taking care of me and my family

Yes, my situation is unique and Dr Fahnrich and Rumana were magnificent. They went more than the proverbial extra mile to help me. It was a terrific experience for me !

From the receiving staff to triage and physician the service was professional and warm. Just what is needed when you are not feeling well. The facility is well maintained and clean! Thank you

This urgent care center has friendly, caring staff who provide thorough and speedy services.

I had a pleasant experience, the staff and the doctors were very helpful. Despite the wait times, I still recommend this place.

I must say that seeing Dr. Hill ( the legend ) there was a very exciting moment for me, and like always very well knowledge on what he does and saids.

I just didnt like the idea I got there few minutes before 8;00AM & the receptionist did not allow to sit in the chairs. I had body aches and I would have liked her to have some compassion being that I was sick.

On Friday, 11/29/24 @ 2:35 I visited this location very frightened as I was having an allergic reaction and breaking out in hives. I was told the front desk couldnt register me and I could only register on their website. It took me 19 pages via their website to register, despite how bad I was feeling. Never going back there.

The doctor Brian farnrich was nothing short of amazing very skilled doctor his attitude was very warm and he really gave me 5star service and I would recommend him to the world

Staff was friendly and the Doctor was accurate on his diagnosis. I definitely would recommend this place.

QR coding in was more of inconvenience plus there was no cell service in office staff behind counter was not knowledgeable about looking files up and seemed lax doctors on the other hand were great

Jomaiki Polanco, the radiological technician, went above and beyond to help me. She was kind and helpful. She deserves to be commended for her dedication.

The staff was very professional from the receptionist to the doctors and nurses. I’ve been coming to this urgent care for many years and I’ve always had an excellent experience.

Love the facility put in urgent care we shouldnt wait more than an hour to see doctor I waited 2 hours not good when you feel sick I pray 🙏 it could be done better Thank you

Everyone in this establishment is friendly, courteous and very helpful. Dr. Michael Tugetman is awesome. Ill be using the place for most of my care.

Felt welcomed by all staff especially front desk! Cristina is amazing , she has a great bubbly personality and very helpful it shows her excellent customer service skills. Dr. Fanrich is a great provider high quality service will come back!

From the front desk to the doctor was a pleasant experience. Grateful for this urgent care facility!

Website says it’s open 7 days a week morning to evening, but doesn’t mention certain services aren’t available on certain days. I walk in on a Sunday for an X-RAY but the “tech wasn’t in”, then I asked if it was like that every Sunday to which the front desk person replied “uh… yea?”. Who knows if it was the truth or not, regardless not all services are available on all days making this location useless as a true urgent care.

Great place everyone it’s so courteous.Dr Hill is a great physician

I wanted to give a review because so many medical facilities today lack compassion and manners. I went in this morning because I believed I had pink eye and It was confirmed. The staff from the front desk to a sweet nurse Shana I think was her name were so sweet and professional. Keep up the good work at this location. We need more of you ladies in many other urgent care facilities. Thank you.

Our go to place for Urgent Care, it’s a damn shame they only had one doctor working this Tuesday, the place was beyond packed, a two and half hour wait to be seen, the Staff was amazing at the front desk and working in the back, during this time with all the viruses going around, they need to enforce mask mandates, the staff would hand them out and people in the waiting area, wouldn’t keep them on, but shame on you for only having one doctor working, no excuses, your staff was Amazing as always.

Amazing! Its the only word that comes to mind. They run the AFC Urgent Care like a well oiled machine. From the front end, minimal wait time and the doctors are caring, they listen and they treat you... couldnt ask for a better place to go if youre not feeling well.

AFC Urgent Care in Throggs Neck is my go to whenever I get sick. They just treat people right.

I love the quick service and friendly staff, the best thing is, youre in and out quickly, unlike the hospitals emergency rooms! The Hospital process is an all-day waiting period! Highly recommend AFC Urgent care Throgs Neck, I have 2 friends that I referred to and theyre very pleased with your service as well, like many others have mentioned, I have to admit, that Dr. Brain Fahnrich, is the best with his care, knowledge, attention and interest with any questions you might have, and this to me is very important. Thank you!

Firstly, the staff were pleasant and friendly (which isn’t common in UrgentCare facilities) I mentioned I was a bit chilly, they brought me a blanket. The doctor was like a ninja - in and out. Although not in a typical overlook your patients kind of manner. He was very nice and listened to my symptoms before prescribing anything just to get me out of there. Probably the best UrgentCare Ive experienced in the Bronx! (Most are not as nice or fast-operating as this)

I’ve been to this Location quite a few times and was 100 💯 satisfied. My most recent visit was july 24th. I got there at 7:58 am and was out before 8:30

10 you guys serve up concern, compassion and professionalism has always been top tier for myself and my family. Thank you Keep up the good quality of service

My husband had an asthma attack and came to the closest place to seek medical attention. This place was great! Clean, attentive and his health needs were immediately addressed. Thank you so much for a great experience.

I already have my family from kids to grandkids to mom and siblings. Use this as their go to urgent care. The staff is pretty efficient and courteous. In my and my familys experience the doctors are very thorough with listening to what the patient has to say and coming up with the proper treatment.

Doctor after saying that i was clear for two years on the DOT exam decided to give me one year instead 🤦🏽‍♂️my blood pressure was 138/83 and still gave me one year never again!

I went last week and every one was sitting apart from each other very quietly and respectfully. The staff is amazing. The young ladies in the front were very kind. The medical assistant I had was warm and caring. The MD us saw was great. He listened and didn’t rush me out. I would definitely recommend this Urgent Care to anyone who needs it.

I went in on a Sunday for a awful earache, 1st I appreciate they was open in a Sunday and open at 8am. 2nd the wait was very short I was called immediately. 3rd the nurses acted as if they didn’t want to touch me and 4th the doctor hardly spend anytime with me at all looked at the ear said yeah it’s infected pre-scripted medicine and gave me an referral.Did not ask about the pain level and didn’t try to do anything about it, they didn’t give me any pain killers or have any sent to the pharmacy. Over all it a little wasteful of my time because I came in with pain and I left the same way. Good office and quick service is what you’re gonna get.

Friendly staff, and the doctors at this location are true professionals, I have been there more than once.

The staff is friendly and professional, and patient with all questions and concerns. There is always plenty of seating and clean bathrooms with ample parking. They all deserve recognition for their dedication and hard work. They all deserve to get a good wage increase.

Don’t go here everything is great, but the doctor he is very disrespectful very demeaning and very rude

By far the worst experience ever, 2 hours wasted only to have my blood pressure and temperature checked. I decided to walk out all I needed was medication for an infectious disease. Upon deciding to walk out I noticed 7-8 employees hanging out by a desk gossiping about nothing. Once I walked out there were people from 1 and half hours ago still sitting in the waiting room. I dont do reviews but this this place is a joke youll get better medical care at Petco. Will be contacting insurance to make sure they know that no service was provided.

Arrived at urgent care was fast service and staff was courteous.

Very professional and they treat you with respect. I highly recommend anyone to go there.

Love me doctor advice he genuinely cares an about his patients

Staff are caring and attentive. The waiting time was reasonable. I came in with a bad headache, painful throat and body chills. Doctor was caring and knowledgeable took care my problem right away. Thank goodness it wasnt Covid.

Always professional and thorough... always provides excellent medical care

The staff, excellent, the location clean. Waiting for over 1 hr to see a doctor only 4 people before me. After been ask to come in to a room, waited over 45 minutes before been seeing by a doctor.

The process was quick and precise , and the doctor and staff were all amazing. The online registration process was so helpful and convenient that I will absolutely use it going forward and recommend everyone in my family and friends group to your location.

Always great service. My number one go to

We always come here and seen in a timely fashion. Never had to wait long

Yes, I had so much pain in my throat and the doctor prescribed something good to me. I was at the hospital and thank God I changed my mind and decided to go with you guys.The ladies at the front desk are so nice and very friendly as well.

Great experience! Not a long wait as a walk-in. Staff were friendly and nice. Doctor was friendly, nice and knowledgeable. X-ray technician was friendly, nice and patient.

You guys were very pleasant to my daughter and Inayat Chodhurl was wonderful... Thank you again

The staff were very friendly. The Dr. took his time and asked me questions about how I was feeling. They were patient with me and explained everything in detail. I definitely will go back and recommend AFC Urgent Care!!!

Less than 30 mins in and out. Easy peasy lemon squeezy.... Lol 😆

Thank you so much Dr. Edgar Salazar. You are what every Dr should be-courtesy and professional and knowledgeable. I feel so much better already . Also his assistance Ciara Dominguez was very nice

Shumi picked up the phone, and she was very disrespectful. She’s not qualified to understand what took place when my daughter visited on the 13th. I was told that with test results AFC urgent care member will call on the 14th, but no one did. When I told her, she responded, So what happened? Did you call? When I mentioned that I did call, she simply said, It was busy, showing a lack of Unresponsible care or concern for the patients and their families needs regarding the test results. It is the responsibility of the facility to inform family members about test results on the 14th. AFC agreed to call on the 14th but failed to do so. If the facility neglects to communicate about test results, individuals like Shumi, who dont value or respect patients or their family members, should not be employed there. According to Health Care act It is the facility responsibility to call the patient or their family member about the test result

The staff is always welcoming. The offices and rooms are clean. The physicians are top notch. I highly recommend to anyone I know who needs care.. I have never been disappointed by the service.

These doctors are always kind, courteous, gentle, understanding and quick. My son feels comfortable and is treated very well. I love this place. The staff is patient and understanding as well. I will never go anywhere else! I LOVE THIS PLACE! PLEASE NEVER CHANGE! DR. MICHAEL T. IS THE BEST! I saw Dr. Hill a few days ago, first meeting, and he was great.

I’m grateful for being able to be seen at urgent care. The staff was professional and caring. Received medication on the spot. I recommend your clinic to family members and friends.

Went in for my Cdl physical. Wait time wasnt that long considering the amount of people that were in the waiting room when i walked in. Staff is amazing made me feel welcome. Doctors are top notch. Entire experience was absolutely superb from start to finish.Thanks again for your service.

Very quick service. Doctor was great.

Sunday early pm , always knowledgable friendly staff and very good physician . No wait time due to low number of patients but have been before with more patients and still relatively smooth process.

I noticed my finger was still swollen and stiff with pain upon movement.. I called 5 urgent care centers in my area and none had an XRay tech. I found this one and they did I was in and out quickly for 1 doctor in house.. treated and given meds for my finger.. I feel so much better and made it to our family bbq after leaving the MD I’m so glad you are here! And for the prompt professional care! The front desk girls and the staff and DR were kind! And empathetic to my pain!

I would highly recommend this Urgent Care! From the minute I walked in I was politely greeted and treated respectfully by the Staff.Thank you Dr. Tugetman for treating my Sister kindly and compassionately. You and your well-trained Staff left a very nice impression with me.Keep up the GOOD WORK!

I went early in the morning. The medical team was very professional and the doctor was also very nice. They saw me very quickly and I did not wait too long. I was in and out quickly. Great experience

Wait time was a bit long but durable. Upon arrival, the facility was presentable and clean. Staff overall was patient & professional. All my concerns were addressed accordingly. Thank you.

Everyone was very nice, and the doctor was very funny. Great bedside manner. Good especially when you arent feeling well.

My husband and I have been to the urgent care location a few times since the opening of the facility. We have had very good experiences during our visits. The staff is very pleasant and demonstrated concern during each visit. The facility is spacious and well stocked with modern equipment. Our wait time was short in the waiting area and seeing the doctor. Dr. Garcia was the main doctor we had seen during our visits and she is very friendly, knowledgeable and takes adequate time to explain her diagnosis. I highly recommend Doctor Express Urgent care.

Shumi wasn’t knowledgeable, Also, she was not respectful toward the patients or their family members. She should read her healthcare act regulations , I also recommend that Facility check on her time to time how she replies to the patient and their families, her disrespectful act can harm the patients, her dishonest replies also can harm the families and the patients, She did not show any sign of care working for AFC urgent care or health care department ,

It’s an urgent care but they don’t treat any patients with any urgency. Been waiting well over ver an hour and a half. Then they send me into a room where I wait another 30 minutes. I peek out the door and ask if they forgot about me, when one of the staff says that all the doctors went to a meeting… smh.. I’m never coming back to this place nor bringing my kids either.

Nice but Careless medical care: I came for a treatment of a specific infection and told that to the multiple staff members who assisted me.when they called me with the results, they told me all my extra test results were negative BUT they weren’t able to test for what I specifically came in fortheir excuse was that a new staff person did the test and sent in the wrong kind of testAnd no experienced medical personnel cared to check the work of the new personsubpar medical care because of carelessness

I was just yelled at today by the receptionist with the red hair and the tattoos. She left and went to the bathroom while I was filling out the form. I put the form for her to see on top of the desk for when she came back, she ignored it was there and instead chose to talk to someone else and check her phone. She has always been rude, this is what we have to deal with berating patients when they are sick. All they do is talk and not pay attention.UPDATE: She just threatened me and called me names in the parking lot, she was leaving the same time, apparently. Some people never graduated high school and are still bullies.

Front desk is always courteous. The facility is very clean. They have convenient hours. Ive never waited over an hour no matter how busy this office gets. The nurses are very friendly and professional. The majority of the doctors here are friendly and knowledgeable. Most of the time, I leave here with all of my concerns addressed. It is easy to communicate with them and they always call to check up on the patient. I would definitely come here again.

Staff was very sensitive for the reason of my visit. Once inside, from MA to Dr took time to gather information. It was a very smooth visit, I was out less than an hour. I have been going to this place since it was opened.

Ive visited this Urgent care facility 3 times now. My 2 small children & myself have been seen by the staff there and I have 0 complaints. The service is really fast. The staff as a whole are very friendly, knowledgeable and professional. We have been treated by a few doctors & care aides and each one has been great.My prescriptions were also sent right over to my pharmacy, no waiting, no confusion. Two days later I always get a call to check on our condition. Overall this Office is really great and I recommend it to everyone.

I loved every-bit of the visit , everyone was super friendly and I was in and out faster than any other day. Would recommend to any and everyone. Diamond made my 4 year old super comfortable with his exams and not afraid. She’s super sweet. ♥️

Staff was very friendly and cared about my health. I would recommend.

My first time to this facility and any urgent care. What a great experience! The entire staff was outstanding-professional, courteous and very thorough. I received test results right on the spot and the Dr eased my mind with my medical concerns. The facility was clean, waiting area was set up comfortably for social distancing. Highly recommend.

They bring you into the back rooms and forget about you. Was left in the room for over an hour.. no doctor. I was in so much pain, had to step out the room to remind them i was there. Place wasnt even crowded.

I came in a couple weeks with my mom, PA Hema was so patient and diligent. She explained everything clearly, and it seems like she ran appropriate tests. Shes intuitive, knowledgeable, and very professional. I highly recommend

My first time at this location and it was great. I did not have to wait long. The staff was super friendly and made me feel comfortable. I was really surprised at the decor and space it looked like a mini hospital. Absolutely loved the floors not sure why I have to add this but nice touch. The doc was great and straight to the point. I would definitely recommend and refer friends and family. Very helpful good job.

Every time Ive had to visit this place- the entire staff is pleasant, professional and supportive. The overload of covid patients is stressful for everyone, and this place handles it all very well. They are organized and seem to really work well together. The doctors, despite how busy they can be, are Still* pleasant and really take their time with you. No one really wants* to rush to urgent care.. so when you do.. to be treated well, makes for a better experience. THANK YOU to everyone who works their tail off at this office everyday.

Last time I would ever go to this establishment for any medical services. First there was only one physician and a two hour wait to get into an exam room.Once in the exam room, you can hear the staff talking about their personal business and patients. Doctors barged into the room, do not introduce themselves and proceeded to give results of another patient.Upon an misunderstanding they staff became hostile.I’ll take my business to Bronx Docs where they know how to treat their patients and not violate HIPPA laws.

This is the second review I make right now. The first post I wrote was: The wait was brief. The staff was very nice and pleasant. The diagnosis was pretty quick and they asked for a follow-up. I would recommend this Urgent Care if you want to avoid long waiting lines. There is only one con - theres no interpreters for the Deaf. My kids and myself, we are Deaf. They hardly take the time to write information down on a paper pad. I had to rely on a lot of lipreading and speaking some. The only thing I like the most was the informative paper they give me at the end of the visit. *five months ago*The update to this post - they finally have a nurse with signing skills. For that, I am so grateful. The wait was still brief. I waited, probably, for 30 minutes to 40 minutes at the most. That is really good if you compare with other urgent care centers that would make you sit and wait for hours! With my visit with the doctor, the doctor was able to confirm diagnosis quickly and one diagnosis he wanted me to follow up with and he has given me information. Now with the signing nurse and competent doctors, I am now at ease to go there frequently for myself and my children. I give this Urgent Care 5 ratings! all thumbs up!

I like this location. The staff is professional and polite. I didnt wait long to see the doctor. The exam room and restroom was modern and clean.

My Special Needs Son who is disabled was Denied Care today. My family always comes to this location and we never had a problem until today. Mind you we are not speaking about the great physicians I am Retired Army SGT and I am also NYC Worker. I have NYC Health Insurance with Emblem Health and I get free VA Urgent Care from the V.A. My son has Medicaid. My wife went to sign in for my son because of his Allergies. Then the recepionists told my wife said he cant be seen because we owe copayment. My wife was confused and told them that our son has full medicaid. They replied back that I was the one who owe the copayment of $50. So my wife tells them that I am Veteran who gets free Urgent Care from the V.A. and does not get charged. They still denied my son to be seen. My wife gets me to resolve the problem. I tell them again we do not owe anything for copayments especially me. Again they denied my son to be seen. So I asked them are you guys Medical Billers ? They answered No. So I asked them again how do you know your billing is making a mistake. They both look puzzled and shrugged. So I asked for their Manager or a Supervisor but the receptionist with the glasses told me her supervisor cannot speak to me. I ask again for the Supervisor name and number and also for their names but they did not provided for me. I need Upper Management to contact me as soon as possible. My family was insulted and disrespected by the receptionists. Never in my life we were harrassed or disrespected in aestablishment. I need someone from corporate to speak to me before I notify the Veterans Association and OPWDD about what has happen here especially in all Special Needs families. Today, I am highly upset and very disappointed with American Family Care. No Family should had to experienced of what we did today.UPDATE: The owner called me and my family. He personally apologized to my family for the unprofessional treatment of the receptionist and also reprimanded them for more training. He stated that No one should be denied medical service especially a Special Needs Child and a Retired Veteran. The owner also told us to take down his number if any problems ever happen again. My family and I are very satisfied with the quick corporate response

My thanks to the whole team here. Brought my 3 year old in for cold symptoms, because I wanted to make sure he didn’t have covid. It was a great experience all around. Everyone from the receptionists to the doctors were great—efficient, patient and polite. They had us in and out within an hour without making us feel rushed. And they all had good bedside manner with my son. Highly recommended this urgent care.

Physician Roberto Javier and assistant Fatoumata Koita were very helpful to me when I came in with pain!! I am greatful to them they were very nice!

I went to a doctor office for soar throat I almost lost my voice she told me there was no medication to be given it will leave on it own. For 3 straight days I was uncomfortable. My husband went here ( AFC DOCTORS EXPRESS) and recommend for me to go. I love the staff. Very professional and kind. The doctor was great. He provided me antibiotics. 2 days later I was feeling back to myself. Customer service was perfect. I love that they call you within 3 days to check up on you. I also love the fact it is Express service. I was in an out within 10 min. Highly recommended. I will go here again and bring my children!. Great job!

I just want to say this is my second time going and I referred a family to go there and all of us we loved it the the staff is beautiful they handle you with care and compassion and yes I will recommend this place to anyone who needs to go to urgent care 7 days a week everyone there was so nice and thank you again for everything you do

I was referred by a friend and had an excellent experience. The facility looked brand new and was very clean. The staff was friendly and helpful. The most impressive person was Dr. Garcia. It wasnt too busy when I was there and I didnt wait long. Dr. Garcia introduced herself and went over my medical history. She was extremely professional and thorough. She has a very pleasant demeanor and made me feel like I was her only patient. I never felt rushed and she explained her diagnosis in terms I could understand. I would definitely recommend her to anyone. You wont be disappointed.

As stated, I am always treated with care and respect....

Waiting for a covid test took at least 2 hours of wait time. Mind you, there were only 3 other people waiting outside. The staff are unprofessional as well. When waiting in my room, I can hear through the door the staff discussing weekend plans and sharing Sour Patch Kids(like actually). The place is also really understaffed, with only one doctor. Even as a non-medical professional, that is really unsafe. What if you bring your kid in with a serious injury and they only have one do tor to help you. There always ha e to have two doctors, at the very least a doctor and a trained doctor assistant. I also feel like they lie about the fact that they normally have two doctors. Finally, the floor doesnt look like its been clean for a while. I waited FOUR hours for a simple test. If I went to a further clinic, I would probably be out sooner.

I always take my children there.They are Great! It is really convenient clean. All of the Doctors are kind and polite. It is a really good place to be when your not feeling well. Target is a few steps away and you can fill your prescription. A one stop convince is everything to me and my family.

Very polite and caring staff very knowledgeable, patient

Everyone was friendly, caring and knowledgeable. They treated me with respect and dignity. I loved my experience at AFC.

I took my son to AFC for sore throat and not feeling well I told the medical assistant my son has a history of strep throat they did a in-house strep test it came out negative I told them please send out a throat culture this was 7/1/23 they called me today 7/10/23 around 4:30 4:45 pm to tell me my son throat culture came back positive I never seen a or witness first hand a group of incompetent people in my life I’m not even calling you health care worker. They have the audacity to tell me today 9 days later he doesn’t need treatment my son was still having difficulty with his throat I was wondering why . I don’t even want to give one start but you have to click on the start to leave a review. I see they are hiring just anyone after COVID this is disgusting I would not recommend taking your little one to AFC . They have no experience what so ever . Then to top of off I had to go back because the pharmacy didn’t receive the RX script unbelievable my son got his first dose of amoxicillin almost 6pm tonight 7/10/23 . This is not ok !!! I will be taken future actions!!

Amazing experience! The staff and doctors are excellent. Everyone is professional and welcoming. I was in and out in less than 20 minutes. I would definitely recommend them to all of my friends and family! AFC Urgent Care is the place to go when you are not well.

I came in a few weeks ago with my cousin,PA Hema was very patient and thorough. She ran all the appropriate test and was very informative throughout the whole ordeal. Not only was she knowledgeable but very professional also. I would highly recommend her !!!!

You may have a long wait during peak flu/ COVID season, but the care here is quality. They follow up after your visit to see how you’re doing. Parking available. Deals with minor injuries , infections, and other illnesses. Friendly and thorough staff.

The staff is extremely friendly and professional. However, my main purpose for my visit was to get a Rapid Covid test and the PCR. The nurse gave me both tests and the doctor told me my results for the PCR would be available in 24 hrs. I in turn called the office twice the following day for my results and was told the doctor NEVER sent in the PCR test because he didnt feel it was necessary. I waited 24 hrs for a test that was never completed. THIS IS UNETHICAL AND UNPROFESSIONAL! I paid $50 for half an exam. Why did Dr. Javier lie and tell me he was sending my sample to lab for PCR when he didnt? How can he decide it wasnt necessary without discussing that with me? This is a horror and should never have happened!

Dr.Geevarghese was amazing. I can tell she loves her patients from her heart. From the start I felt comfortable with her and the assistant staffs, that was working with her. Had a great visit the past 2 days I went in. I would recommend to anyone thats looking for good urgent care. Everyone in the office was nice and polite. Everything you need is there, quick service, honest doctors, and not overpriced for services.

It was very fast. The front desk was very nice and quickly. William called me in did my vitals. Also quick and nice. Then Dr. Hughes came in also very nice and quick. The drew blood and results came back quickly.jasmine Montes was my MA she was very sweet and considerate. All around a very good experience. This was my third time there Evey visit was awesome

I really do recommend this Urgent Care Location. The Nurses, receptionist and Dr. Brian Fahnrich ( very kind) are all so professional and caring. Keep up the great work.

I’ve been going to this urgent care for years and each time I go I have a good experience. I always have the same doctor and the staff is super friendly and helpful!

Waiting time was long, but I know its flu season... But I chose this place since it was the closest to home that I could drive myself since I was feeling really sick. All staff was pleasant. Very nice gesture that the patients are given a bottle of water while they wait. Just glad a doctor saw me and prescribed what I needed to get better.

I love it here Favorite Doctor Mr. Michael TUGETMAN, the medical Director and Brian FAHNRICH , MDusually 30min wait Max 45mins~Great staff and service. There’s stickers after visiting.always a good experience.

I had went to this urgent care facility on Dec 29 2016, and the transition process was very smooth right from the beginning. The patient care representative were very courtesy and processed my visit within 15-20 minutes. I was very impressed with the amount of staff available to assist with my visit and appreciate how clean the facility was and how professional the staff at this urgent care were. The doctor was great and escribed my medications to CVS where there was no problems with getting the medications as urgently needed. I would highly recommend and would return in the future.

This particular location has 5 stars in professionalism in my opinion. The hours of the business are flexible and the process to see a doctor is fast. The staff clearly works together as a strong team to make sure the day runs accordingly. While youre with the doctor he/she ensures youre comfortable and wishes you well upon your departure. I always feel welcomed at this location.

Extremely professional staff! I recently received a COVID 19 test ( negative results). The staff is extremely accommodating and give patients an accurate assessment of the wait time. Patients are allowed to wait in their car. They receive a call when the clinician is ready to screen them and are seen immediately. Both clinical and administrative staff are extremely accommodating and professional. They have a streamlined system.

Doctor Tugetman the Best of the Best old Skool doctor Fonrich & Roberto are awesome the Staff is accommodating & Dellilia is My favorite nurse Old Skool Exquisite Thourough even weighs me on the scale I wish Doctor T was my actual PCP Stevieboy in the Building Official Review

Dr. T and everyone there were so nice and helpful. My daughter and I had an amazing experience. A+++ staff and DR. Thank you

Came in because of a persistent cough fever body aches chest pain my nurse Jasmine was amazing took my blood with ease, Ian the X-ray tech was great fast courteous, friendly, Dr.Millendorf is great explained my problem he immediately ordered test. Every time I come here I get fast, friendly care the front desk staff is always nice and courteous and although Dr.T is my favorite doctor he wasnt in today I come here time and time again because of the exceptional service. So thank you to the entire team at AFC Urgent Care ❤️❤️❤️

Your urgent care, to me is the best I have visited in the Bronx. I also have this believe that is the best in New York. You are well equipped both in medical personnel and medical equipment.

A bit of a wait but that was because it was busy. My son is scared of doctors so best believe he put up a fight. I appreciate the doctors being so patient with him while checking his vitals. The clinic is so clean! Definitely a place Ill recommend when you dont want to wait in the ER for an appointment.

I dont think I was every able to see a doctor this quick. Everyone was friendly, the doctor was nice and the environment itself was clean. As side from all of that, they also provided excellent care. I even got a follow-up call about a week later to see how I was feeling which I thought was really wonderful.

Quick, courteous and polite service. The doctor I saw was genuinly concerned. I had blood work done with results in less than 10 minutes. I was in and out on a Saturday afternoon in less than 45 minutes total with my prescriptions already sent to the pharmacy to be waiting for me. As an ER nurse I know the wait time for an ER visit can be hefty, this is a much better alternative for non-life threatening issues. They also called two days later to make sure I was feeling better. Excellent service!

The front office personnel was extremely charming! Very professional. The doctor and his crew were very sensitive to my childs needs. The only thing I didnt like was the lady taking my sons weight and blood pressure :/ she was a bit in a rush and my 2 year old was crying hysterically yet she took no pause. But overall I will def come back!

I have nothing to say but praises for this urgent care center. I am absolutely thrilled with my experience, staff is very friendly, doctors are fantastic and very knowledgeable. The doctors seem to care for their patients and are very thorough in order to find the root of your problem. In addition, their referral network is nothing but A+ doctors if you need to follow up with a specialist. This AFC urgent care is an absolutely great addition to our neighborhood.

I went in with my 2 1/2 year old that is sick. The girl at the front desk was very nice and very helpful. She went above and beyond to print out all the co-pays that my insurance makes me pay. They called me in very quickly, the doctor saw him and instantly diagnosed my son. I was in and out of there in like 30 minutes!! I will be taking my son and/or myself there from now on.

Always pleasant staff hardly long waiting time. Very clean atmosphere! Dr.s are on point and very caring. They call to check on you to see how you are doing the next day,I would recommend this urgent care facilityApposed to going to the ER anytime if not lifeThreatening!

Great friendly attentive staff, creates a safe environment. They are also pretty speedy Ive never spent more than 2 hours here even while waiting on x rays and lab results.

I came in for my 11 yr old dtr.. everyone was friendly and professional. The medical team did a great job with medical care and communicating with my daughter and myself the findings and post follow up care. My daughter was calm and at ease at all times. We didnt have to wait long to be seen. Must say Its the best in the Bronx.

Amazing experience!.. took my son in for a various amount of symptoms and he is always extremely nervous when it comes to the throat swab for strep. Nurse junaid really calmed him down and I can’t thank him enough!! he was professional and really made my son feel at ease about. Our doctor was also very thorough and I will continue to visit this urgent care whenever my family and I need it.

My son who is Autistic had been running a fever and complained of ear pain. He pediatricians office was closed and emergency room fees are ridiculous. I had seen the urgent care while shopping at the mall. I was nervous when I saw how crowded the waiting area was and I knew Id have to start prepping my son for the wait. When I asked the awesome lady at the desk how long was the wait she asked why. I explained my son was Autistic and I wanted to prepare him. She took us right in and was so patient with him. The others were all very helpful and patient with him as he was anxious about seeing a doctor. The doctor came in soon after. I had a hard time understanding him as he wore a mask and had a strong accent. He asked my sons name and continued to call by another name. He diagnosed him quickly and we were able to go home right after. I would definitely go there again

I was taken in very quickly after I arrived and every person there was so pleasant. The doctor who I saw was the best, most informative doctor I have seen in a very long time. She took her time and answered all my questions and I never felt rushed. It was as pleasant as a visit to the doctor at 9:30 PM could be!

My experience with AFC was amazing, the staff are very professional and friendly, office is well kept, very clean and smell good too. The staff treat you like family and take care of you very fast. I was in and out with an hour. I will recommend anyone to go there. Thank you so much AFC staff, may the Lord give you many healthy years to come full of many blessings.

The team was very pleasant, and professional beginning with staff at the front desk, until meeting the doctor and medical assistants. The service rendered took no more than 1 hour. Keep up the good work. The team really worked well together and communicated.

Took my daughter for the first time. I had taken her to her primary doctor and water for 40 minutes just to be told that she couldnt be seen , since Doctor wasnt in. Took her to your Urgent Care was out within 1 1/2 hour. This included asthma treatment a shot, medication, plus they took x-ray of her chest and lungs. Their care was great. I would highly recommend .

Amazing!! So quick, so clean, so nice. This is the best urgent care I have ever been too. I was literally seen within 10 mins. The MAs there are so nice. Its super clean doesnt have that doctor office smell which I loved. They even offered me a bottle of water. This is definitely the place to go.

From the reception area to the doctor, they really care and got us in quickly. The doctor was professional and reassuring to my scared 10 year old son. Ive been here before for myself and have been pleasantly surprised at their professionalism and quality of care. I would recommend to others.

This is the BEST urgent care I ever been to in my life. I went there on a Tuesday and they called me on a Thursday to see how I was feeling. They were very nice and caring. I will definitely go there again! Love the hours also.

Love going there even if I have to wait because the place is nice, clean, and very friendly. I Love all there staff and havent met 1 person with an attitude. I use to run to the hospital whenever I or any of my kids or wife wasnt feeling well. I havent gone to an emergency room ever since urgent care has opened up. Emergency rooms are nightmares and Urgent Care is Number One💓💓💓

It was a pleasant experience. Nurses were attentive and quick to offer assistance. Free water is always a plus as well. I got there at 830 and was out within an hours time. Its clean. Doctor that saw me was quick, informative and empathic.

Saw Mazhar Khursid, absolutely wonderful experience!!! Showed extreme professionalism & concern for my issue!!! Bravo!! Bravo!!!

Got called within 5 minutes but waited for more than 20 minutes for the Dr to come in the room. Once she got there she was very courteous and friendly. I was out of there within ten minutes and was satisfied with my diagnosis and instructions on how to take care of my illness.

This was my second visit to AFC Urgent care, but this is the first time for myself. I was in and out of there within 20 minutes, going through registration, triage and received four stitches to a laceration. The staff is very courteous and efficient, I was given verbal as well as written instructions on medications and how to take care of the wound. My prescriptions were sent directly to the pharmacy and were available almost immediately. I received a follow up call two days later to find out how I was feeling. I am hoping not to require urgent care anytime soon but if I do this is where I am going.

Went to AFC Urgent Care on a Sunday morning for an emergency, and staff were all courteous, friendly & professional. The wait time to be seen was Less than 30 minutes. The offices were immaculately clean including bathroom. We saw Dr. G & her nurse team, and she was excellent--caring, compassionate, patient and wonderful to me, considering Im deaf and my aunt had to interpret for me. They were able to treat my condition, do lab-work on-site, and ordered prescription for quick p/u at local pharmacy. Im grateful to Dr. G and the wonderful team at AFC. Will surely return to this location at 843 Hutchingson River Pkwy, Bronx if the need arises. AFC is a God-send and Im a very satisfied patient!

I came in for my ten year old son on a busy holiday weekend and it was great everyone very friendly, nice and professional. Yes the wait was a bit long but nothing not to be expected on a weekend. The doctor and assistants were great describing everything to my child as well as to myself. I would definitely go there again

The staff members were incredibly friendly and attentive. The environment was also very clean and welcoming. I was seen within 30 mins which was great. There was also minimal wait for the lab results which was a surprised because it usually takes longer at other facilities. I am very pleased with my visit and will recommend to anyone.

I went to this Urgent Care on Black Friday afternoon. I was pleased that I was called within the hour. I may have waited longer for the doctor once I was in the room, but all in all it was a very good experience. As it turned out, I had bronchitis, and didn’t know it. The doctor was on point. I would definitely go there again!

Another review I must say I am happy with the way my daughter and me both have been treated atAFC Urgent care at Troys Neck facility I highly recommend this location 👌

I never usually take the time out to write a review on places but i definitely had to take some time out to do this, i went yesterday about 2 to an hour before they were closing they were so quick and made the process so fast. Also the staff was amazing from the receptionist to the nurses to the doctor that took me, everyone was amazing.

Have been going to AFC ever since they opened their doors. Very attentive, personable and clear and concise with their explanations of your diagnosis. Would recommend someone to their office anytime.

The facility is clean and the staff is great.

This was my first visit as a patient. They have treated my daughter and wife. On all visits, including mine, the staff is friendly and proffessional. The doctors were on point, made the right call and provided great assistance with our health issues. It is a clean and modern facility. Definitely reccomend this Urgent Care.

Took our crying 6-year old son with a painful infection to AFC about a half hour before closing. First impressions were good, as the office was clean and modern. However, that impression quickly began to wane. Despite the sign outside saying they accept most insurances, we were promptly informed that ours was an exception. The intake person even went as far as to say that most places dont take it--which seemed like an odd, unqualified determination--but that we could pay out of pocket submit the bill for reimbursement. Given our obvious concern over our son, we chose to move forward. We were then asked to pay upfront, which Ive never heard of in my lifetime, and Ive paid out of pocket before. Later, the staff made no attempt to hide the fact that their primary concern was leaving to go home, not taking care of my visibly distraught child. After being seen by the doctor, from whom I got the best vibe in the office, we were escorted out by one staff member, who after answering a question, added, were closing now, so... As it turns out, there are plenty of other urgent care facilities in the area that accept his insurance. Furthermore, I just found out that my insurance will not reimburse the bill from our visit.

Ive been there twice. Every time the wait was no longer than 20 minutes, the nurses & doctors are wonderful and spot on with my diagnosis. I would recommend it highly, and its so much worth it compared to waiting in an Immergency room for 8-12 Hrs. Its convenient, and better than the ER. Go Bronx lets do this! Why should we be kept waiting in the ER for so long, when we have an urgent care at the hutch. Time is money.

This place is great. It’s clean, staff is attentive, friendly and empathetic. Doctors are knowledgeable and more then willing to answer any questions you may have. Wait time is excellent, even on busy days. The mall’s parking space upstairs is much appreciated and there’s plenty of space. Been bringing my family here for a few years. I highly recommend them.

I will never use this urgent care again. I went there in Dec. 2019, showed my insurance card and my co-pay amount. I attempted to pay there but the receptionist told me not to. Since then I have received phone calls from their billing department telling me I need to pay a charge well over for what my co-pay is. I emailed them a copy of my insurance card and they told me it did not go through. I have always had health insurance, go to primary care doctors and never had this issue. A woman named Mary from billing called and even told me I had to contact my insurance! I told her I have sent my insurance cards to you and its not my job to settle an issue with the insurance company. I will NEVER go to this urgent care again. Their customer service in the billing department is horrible.

My second visit and am very pleased not much of a wait, very clean, great care. My first visit was excellent and the nurse was great he explained everything. 2nd visit nurse could have been a little more informative she seemed rushed although nice both times the doctors were very good...

I absolutely love this place. There is an urgent care 2 blocks away from me and I always opt out to come to this one which is a bit further. I never wait longer than 30 minutes and the people here are amazing. Dr. Alnachawati is great! His approach to medicine and what’s best for his patients are the absolute best. Both my children have been seen here as well and they love it here. I would highly recommend this place to anyone and everyone

I came in yesterday to be seen for a needle stick worker’s compensation case but unfortunately could not be seen and was instead told to go to the ER.The reason for my 5 stars is because of the staff. I’d like to shout out Brandon, Maryssa and Christopher (I hope that’s your name, the male who took my temperature and pressure in room 1). All of them were so kind and made sure that I was in right away without a crazy wait time, given the right paperwork for WC, that I could be seen before the 7pm cutoff time for new WC claims.Yesterday was exhausting emotionally and mentally for me but as a fellow healthcare worker, it was wonderful to still see colleagues who genuinely cared for the well being of their patients. I apologize for running out in a rush without properly thanking them but I hope they read this and know they were truly appreciated for the empathetic kindness they showed to a stranger.

Fast service , wait time is usually 20-30 minutes if a lot of people but they get moving. Brand new facility and doctors are great. Staff is very friendly and most insurance is accepted. I always come to urgent care rather then my PCP because of the long wait times at my PCP and My PCP office is not open late nights or weekends.

This place is a total disgrace. I walk in and I clearly state that I need to see a doctor but I cannot make a co payment at the moment. And I asked, could you bill my co payment to me? I didn’t get a “what’s wrong?” “Are you okay?” “Let me asked the doctor” I got a simple NO from the receptionist.. so let me get this right........... if anyone walks in there with 103 fever they will not be seen because they can’t make a co payment? What a country. The staff members are completely rude and should look for another career because they obviously have no concern for people in need of medical attention. If I could give negative stars, they would get a -5. I would not recommend anybody to this place for medical attention. The staff members will turn you away if you can’t make a co payment. this was the staff on 9/25/19 at 9:40 pm. Neither was concerned about a patient in need of medical attention. I’m sorry that I had to write this review, so next time show some sympathy. Thanks.

Every one from the receptionist to the MD was courteous and pleasant. The facility is clean and organized. The staff appears to work well together. I so appreciated that my prescription was sent directly to my pharmacy of choice.

Weve been here more times than we can count (3 kids - you can imagine). Each time we are very pleased. The service is prompt and courteous, the doctors and staff are wonderful and the follow-up is very thoughtful. I would highly recommend this urgent care to anyone. They are all great!!

The staff was very friendly, helpful and accommodating. The process was speedy and all my prescription medicine was forwarded to my local pharmacy and ready for pick up. I bring my wife and kids here for emergency purposes only and theyve been great.

Excellent medical service. The staff is very kind.

Now that we are in the pandemic they are really horrible at getting people in for injuries/sickness/testing. People (old/sick/hurt/waiting for testing) are standing in line outside for 90 min then come sit inside for 60 min before being seen. City MD and a lot of other places are doing a way better job than AFC at this time. AFC Please figure a way to get the old, sick & hurt inside and not standing on a long line outside.Other that that, staff and doctors are great, they are very helpful, caring and compassionate. Thank you hero health workers ❤️Update 10/20 - Replying to your follow up. I am the person who is a patient of your facility that came in for a COVID-19 test in May which lead me to write the review of my experience. Also i am the person who wrote the review(Hess B) so no need to identify myself any further or call your administrator.

Staff were very nice and cordial. I thought my daughter and I were going to be there a long time as there were a lot of people in the waiting area. However, we were in and out within 90 minutes. It might have been shorter but we had to wait for test results. There was a time waiting in the examination room when I thought they forgot about us. The place looked under construction with plastic on the walls and dust. However, I didnt see a sign that said Pardon our appearance...

There were only 2 people ahead of me when I went in and I was called within 10 minutes inside the exam room where I had to wait over 30 minutes to wait for a doctor. I was told there were still 3 people ahead of me after waiting the 30 minutes. I walked out, it was terrible service. Do not go to this urgent care.

Everyone in this facility is professional, courteous and compassionate. My son, husband and father were seen there also, and the care and follow-up have been consist! Im so grateful to have medical care my family can trust available and so close to home.

Entire staff is very friendly and professional. I was not only impressed by my doctor but also by the office itself. Dr. Tugetman not only took time to talk to me but he also took time to run multiple tests to make sure I was okay. I was very happy with my experience and will definetly return whenever I need to. Very convenient and great staff all around.

First let me say the entire staff has been extremely courteous and professional each time I have visited this office. After visiting several other Doctors, including my primary and not getting the correct diagnoses, I was seen by Dr. B. Fahnrich at AFC Urgent care in the Bronx. Dr. Fahnrich was amazingly accurate in his diagnosis, explained my condition and prescribed the correct medicine and within hours I began to feel better than I had in days! I was ecsatatic when I left the office knowing I finally saw a doctor that was Professional and accurate. I will continue to visit AFC Urgent Care as needed.

Poor service. They forgot about as i needed to be swabbed for strep and sent me home with nothing despite being is sever pain.

Worst practice Ive ever encountered in my life. DONT CHOOSE THIS PRACTICE FOR URGENT CARE BECAUSE THEY DO NOT CARE ABOUT THEIR PATIENTS. THE STAFF IS RUDE, UNCARING AND SARCASTIC TO PATIENTS.We saw Dr. Tugetman on Sunday and he prescribed 1 antibiotic for a very extreme case of tonsillitis. The patient in question couldnt eat or swallow but Dr. Tugetman did not prescribe anything for pain.Its now 2 days later and the patients condition is worse. We returned back to this practice to ask for a prescription for pain. I informed the front desk and the supervisor we were seen 2 days prior and Dr.Tugetman did not prescribe any prescription for pain.The front desk did not care. We were advised they could not get in touch with Dr. Tugetman and basically if we wanted to be seen again we would need to pay another co pay.The supervisor then stated she couldnt guarantee the patient would be given anything for pain in a very rude, and arrogant tone. This practice did not care that the patient couldnt swallow and hasnt eaten in days. All they want is the money and they treat patients like animals. Shame!!!! I will never visit this place ever again.IF YOU WANT A DOCTOR WHO CARES ABOUT YOUR HEALTH DO NOT VISIT THIS PRACTICE. The business practices here seem to be very shady in regards to double billing insurance and trying to force patients to pay double co-pays. BEWARE!!!!!Update were now at a different doctors office and the doctor looked in the patients throat and immediately said he needed IV antibiotics. Basically the first visit at AFC Urgent Care Throgs Neck, was a waste of our time and money. They do not care about their patients at all. Visit Dr. Jakubowicz at METRO URGICARE...he took his time while examining the patient and thinks it is not bacterial so he is conducting different test. He also prescribed pain medicine so that the patient can be comfortable and son be able to eat and drink. Metro Urgicare

Did spend a lot of time waiting to be seen or treated.

Excellent care !! Dr Brian is the best

I went in today because I was showing symptoms of covid. Want to get tested and also requested to be seen by a doctor so I could get a note as proof I went there to be seen by a doctor. Everyone was very professional and sweet and kind. They answered any questions I may have had including the time the results would take. I’ve been here many times since they first opened. I’ve never been disappointed. Thank you. AFC for not only being close to home but also kind and respectful.

AFC Urgent Care provided me a very professional and pleasant experience. They were courteous and prompt and showed a real concern for my ailment. I was attended by a very professional and personable Dr. who was attentive to my concerns and prescribed medication which helped me feel much better within a couple of days . I would definitely recommend Urgent Care Bronx, located at 843 Hutchinson Road.

The service is just awesome, I Love Dr. Daniel Billings is just great. His attention and care are just superb!! Thank You so much!!

Highest Recommendation if I could rate more than 5 Stars I will. AFC Doctors Express urgent care in the Bronx. The Staffs,nurses,doctors take care of any particular patient. First time visiting the office Im highly satisfied. Clean well organized place they treat you with care.

The place is overcrowded and the wait is about two hours. The workers look miserable including the doctors. One amazing soul in the place is Jonathan the clinical lead!!! Took my autistic son chest X-ray and his patience and compassion for the patients is the only good thing about this place.

The best urgent care in the Bronx. Great service, knowledgeable staff, quick and easy.

I just had an ankle sprain yesterday and the front desk staff (shoutout to Marissa and brandon) took me in early and got me set up. Dr. Fahnrich and the staff were super helpful with the x-ray and evaluation, eased my concerns and cleared me to race next month. AFC is amazing. I literally can not recommend this place enough. Super considerate and helpful. These people are gold. Thanks again

Hello. I love Urgent Care, but this specific place is ghetto. I went in the night time approx 830 to 900. The girls at the front desk had a face that felt like they didn’t want to be there. I was standing in front of both or them. And not one asked me for help. Then I ask do I have to sign up? The girl just ask me for I’d n insurance, no welcoming or nothing. When I went inside, there was a Indian looking nurse young fellow, sorry for saying Indian, what he looks. He has a face as well, me as a people person, I decidedly to conversation with him, and he bursted our and said I’m here she since 7 in the morning. Very frustrated that he was there, furthermore expressing himself to me. So unprofessional. Felt so uncomfortable. Then the nurse kept telling me that I was not suppose to go through Urgent Care, I should had went to the ER. I told him I go to Urgent care all the time and never Was I sent to someone else. My son had hit his head, slipped and fell. So I brought him to Urgent Care. I would just like for someone to do a secret walk in. I only had a bad experience with this place. Hopefully things change.

I am a nurse by profession, I have been to this urgent care on 3 separate occasion for myself and my little ones. I must compliment staff, Doctor, wait time, cleanliness and atmosphere. Not to mention they perform in house Labs, Cultures, Xrays , rapid strep test as well as rapid flu test. They also put out a call 24-48 hrs after being seen, checking up on your well being. Its nice to have a medical facility like this close to home. Keep up the Good work... 🤒👌🖒👏