Eastern Idaho Regional Medical Center (EIRMC)

I had a scheduled c-section for our second baby at EIRMC. The experience was amazing! I was easily able to schedule a tour of their Labor and Delivery unit on a weekend so my husband could come with me. Catherine (the Labor and Delivery Nurse coordinator) promptly answered all my emails and even called me directly to go over my birth plan and pre-surgery procedure. The nurses that cared for me and my newborn were kind, understanding, professional and friendly. Huge shoutout to Sadie, she was my favorite nurse! Also, to Dan with anesthesiology, for listening to my concerns and taking good care of me during my c-section. I also appreciated how my husband was treated with respect and cared for as much as our newborn and I were. We stayed in a room with a king size bed which allowed us to comfortably cuddle with our baby when we were all awake. We also got the Stork Celebratory Meal before we left. That was so yummy and just fun to do. I’d 100% recommend delivering your baby at EIRMC!

Nurses in the Labor and Delivery unit were some of the most caring and helpful women I’ve ever met. Every single nurse took such good care of myself and my baby over the course of our stay.Oh, and an exceptional anesthesiologist as well. Put me at ease about getting an epidural when the plan was to go natural. Very quick about getting there in my time of need.Cindy the lactation specialist was also top notch.LOVED the king beds in recovery.

This was a most pleasant procedure.The nurse, Jolene that primarily took care of me in the room should get a medal for her professionalism and caring attitude.The anesthesiologist then took over so I was comfortably sent to the cloud.The Doctor is one of the best and deserves lots of credit and benefit for his knowledge and skill.Back to the room, the procedure complete , sonogram went perfectly.Entire staff couldnt have done better.Fred Carlson 12/19 procedure Watchman

All the employees at the Cancer Center at EIRMC have been so helpful creating a supportive and welcoming environment for patients and families. From the moment I walked through the door, their kindness and compassion were evident in every interaction. They take the time to listen, answer questions thoroughly, and ensure that I feel cared for and valued. Their professionalism, combined with genuine empathy, truly sets them apart. Whether it’s the techs, nurses, doctors, each team member works together seamlessly to provide exceptional care. I cannot thank them enough for their support during such a challenging time.

Everyone treated me with respect. A young nurse who normally works in the cardiac wing was helping in the imagery department that day. Her name was Bianca and she did a wonderful job. She was super attentive and answered all my questions and concerns. Dr. Tew did an excellent job and so did his staff. Thank you so much.

I dont know where to begin. Eirmc has saved my life when my heart quit functioning correctly. And theyve always treated me better that any other hospital. Says alot when u spend your life in hospitals. I especially want to say thank you to Luke in nuclear testing.. a sense of humor is very helpful when times are really hard. Theres many more absolutely wonderful people working here. The nurse that caught my low heart rate and said something in July 2024, Im alive because of you. I recommend everyone with hospital needs to please please go here! Thank you for being my number one choice.

The staff was nice from what I remember. The front desk person was a little snappy when she mentioned there were wheelchairs outside when she had to grab one for me. Well you aren’t paying attention when you have certain emergencies to stop and look for a wheelchair majority of the time I would say. I’m pretty sure I had a seizure which is why I went to the ER in the first place. I had all the symptoms of having one before and after. I told them the best I could because my speech was impaired, and thought they would test for it, which they didn’t and I was baffled when I looked at my report a few days after. I remember saying it multiple times. The head nurse called to check on me, I had 1 abnormality test with my blood panel but he couldn’t explain it to me because the excuse was “sorry, I went to school 35 years ago and can’t remember everything”. Well isn’t that the job of the head nurse to know or at least get back to me with the answers? That’s scary. I would say overall, I think I would’ve had better answers and experience if they had actually listened to me, because my check up after, the doctor I went to see is pretty positive I had had a seizure as well. Moral of the story, I don’t have a report to tell me if I did or not, so let’s hope it doesn’t happen again, and I really think the staff needs to listen more closely to concerns of the patients and need a refresh on certain types of medication practiced. I pretty much diagnosed myself without the help of the ER staff. Now I’ll have a bill for tests that didn’t concern my diagnosis.

With all of my appointments (mammogram, bone scan, and 2 appointments at the Cancer Center), I have had a wonderful experience. Everyone is so nice and helpful. I especially appreciate everyone at the Cancer Center. They have all been willing to discuss any questions or concerns I may have and really listen. I have really appreciated the feeling of working as a team rather than just another patient. Thank you to you all!!

My overall experience was great. I had very knowledgeable, experienced doctors. The only thing I have to complain about is my post-op nurse. She made me feel bad for being in pain and it felt like she was trying to rush me out of there. I felt like I was inconveniencing her. Aside from that, everything else was great!

Everyone at EIRMC were absolutely wonderful. Alisha ( hope I spelled your name right ) was awesome, she explained everything that they were doing to make sure I knew why they needed to do the tests to see what was causing my illness. Dr. Dickey was also very thorough to make sure what we knew would be happening. You all are very amazing people.Thank you

Once I finally got my appointment it was great. The staff at Imaging were very kind and helpful.Unfortunately it took 6 weeks to finally schedule my appointment and that was because I finally had my orthopedist email me the C T scan request and I took that to the hospital and a sweet receptionist helped me get an appointment.

My CT was fine, but I found it unnerving that the port for the contrast fluid was so hard for a hospital staff to put in place. This was the second time I have had this procedure and both times several members of staff were called upon to stick and stick me before it could finally be accomplished. I should think a hospital would have staff that were experienced enough that I would not have to go through such agony to get a procedure done. Otherwise though the experience was as usual quite good.

The nurses were very nice. However, I was in the er because I had an accident the day before and it triggered 2 seizure episodes, migraine and ringing in my ears. When I went to use the restroom, I felt woozy and fell. I did get a bruise on my knee and did hit my head on the wall. They were nice to get me a wheelchair to the bathroom 5ft away. When I came out, no one was there and I had to find my room myself walking because I couldn’t unlock the wheelchair in the restroom. Also, I kept getting pressure in my head and my heart rate went up to 122 the time I looked. Which is very high for me. I mentioned both to my nurse or Dr and I was told “sorry we didn’t catch that” CT came back good :) and I was given atavan which is good for my anxiety and seizures. I just felt like there was sufficient care in those aspects. I was hoping this hospital would be better than portnuef. Portnuef misdiagnosed me for a long time but I feel the level of personal care was better. The er didn’t seem too busy since I had no wait in the waiting room.

The check-in procedures were very smooth without much waiting. Transfer from check-in to surgery/cardiac floor was quick. Preparation for surgery by the nurse was very effecient and it was a real pleasure to have her assit me. She was very easy to communicate with and she has a wonderful personality which makes for less stress going into surgery. And, the surgical team was likewise very kind. Also, Lab Technicians were very kind. All in all, it was a pleasurable experience - if hospital visits etc. can be stated that way:).

From start to finish everyone was so kind and caring. Everyone was friendly and made sure I felt comfortable. They also made sure I knew what was happening every step of the way. Thank you so much for all you did to make my visit so great!!

I was admitted last Sunday for spine surgery. I had broken hardware from my first back surgery which needed removed and repaired, along with two more vertebrae requiring fusion. Dr Kelly performed the surgery and is very talented. He also has the best bed side manner. There was never any doubt what good hands I was in. I can’t thank him and his team enough. Miracle workers does not begin to cover it. All of the hospital staff took the best care of me, and I’m very humbled by their kindness and efficiency.Thank you so much.SincerelyShonnie Pierson

I had back fusion and carpal tunnel surgery. Dr Schaulderaff, Ben, and Maddy were amazing and checked on my every day! The nursing staff was so helpful and making sure I was comfortable during my 5 day stay!! ! Physical therapy was good to work with also! Before sending me home, they all made sure I had the help I needed at home to progress and recover.

Well my boy gave it a go and tried to stop breathing on me Tuesday night. After 11pm he came to me because he was having trouble breathing and was in pain. Hes has this cough for 3+ weeks at this point and was trying to downplay his symptoms. Hes pale and dizzy so he sits down. I then look at him and see that his lips and nail beds are starting to turn blue. I go into mom mode and we pack him up for the hospital in a hurry. We get there, they put him on oxygen, 2 breathing treatments w/steroids, urine sample, chest xray, its takes 6 people to get an IV in him (...hes 13 but hes strong and hates needles), 2 blood samples, 2 bags of saline, and a nasal cavity swab. All they can tell me is the nasal swab came back with rhinovirus but cant figure out whats causing his oxygen problems. We spend the night there. His urine is clean, steroids have helped enough that he can breath between coughing, xray shows no signs of pneumonia, and they still dont have the blood cultures back. They still have zero answers about whats causing this. They release us to go home in the early morning. I proceed to not sleep for 2 days for fear that my son will stop breathing.So thats been our last few days.Moral of the story:1: Dont downplay your symptoms for any reason.2: Always have backup with you in case you need the muscle.3: EIRMC will bandaid the symptoms, not give you answers, send you home with antibiotics before they know for a fact that is bacterial (the doctor outright said he didnt have the blood cultures back and this was our best bet, even while knowing hes taken antibiotics twice already this month), then charge you $5k minimum after insurance.I do want to give a shoutout to the nursing staff though. They really made the difference here. They were tough when needed, but compassionate and knowledgeable when called for. I would also like to apologize to the nursing staff for the necessary muscle required to get that IV in. Even with the muscle being needed, they were gentle as could be and calmly talked him through all of it. Thank you to all the nurses who make the difference! You guys are the real heros!👏👏👏

I felt like I was brushed off. 2 weeks prior I had a broken finger bone. Got a extra and the Dr. Told me there was nothing on the exray even tho I was still in pain and my hand was very swollen. I aware by EIRMC but I dont like when I get a shoddy doctor.

I had a great experience at EIRMC! The entire staff was kind and helpful. The nurses were fantastic and had me prep and ready for my surgery.

I could not have been treated any better. Caring staff, friendly and very efficient. Swift attention to anything you might need for your comfort or questions you have. Hospitals are not fun, but if you have to be in one, EIRMC is one of the very best, in my opinion.

I came in after vomiting for two days and was very dehydrated. There was no wait time and I was taken right back to a room. The whole staff were very nice and accommodating for me. I was given nausea medication and fluids. It was a very pleasant visit and I’d recommend this hospital to everyone.

My nurse Beckie was extraordinary in providing me excellent care when I delivered my baby boy Hayden on 10/21/24. She was kind, compassionate and made me feel heard and supported during this most vulnerable experience of giving birth. I felt emotionally and spiritually supported by her for my personal choices and interventions. Beckie helped make my son’s birth the most magical and supernatural experience I’ve ever had. The whole staff was amazing and supportive.My other excellent nurses were Hailey B, Kendra and Cindy lactation consultant. My Dr. Glenn Leavitt was excellent also in delivering my baby and providing exceptional care before, during and after delivery. The king size bed was amazing at EIRMC for me and my husband to sleep in, and the steak dinner was excellent.

Husband very sick after whipple procedure done in salt lake. The care in Salt Lake was ok, but he was sent home after only 3 days post surgery. Many more days back and forth in ER and even transported back to Salt Lake and then returned home still sick. Finally took him back to Eirmc and they took over his care. He was 11 days there and had the best care possible IMO. The doctors and nurses made every effort they could to help him and we are very thankful for all that was done at Eirmc. Home now and doing so much better.

Amazing Nurses and staff. Excellent beside manners.. The anesthesiologist listened and did what was necessary for my care.Clean hospital and cant forget Dr. HANKS IS my top #1 ENT. I wont go to anyone else. Im so thankful for him and his staff as well.

Healthcare is about the people providing the services. We are so pleased with our experiences at Eastern Idaho Regional Medical Center. Recently my wife made several trips to your ER and then hospital stay for surgery. We have the utmost confidence in your staff. They are not only skilled, but caring, friendly and compassionate all at the same time. Thank you for all you do!

I liked my doctor but one nurse out of say 6 seemed to be too stressed to handle the er section. She kept telling me to shut up when another nurse was asking me crucial questions. She also couldnt get the ekg pads to set on me as I told her or tried to that my chest was spasming so bad it literally was shaking and knotting.. The Dr gave me something that worked very fast. Very thankful for this hospital they saved my life and helped me tremendously.

The care was good. In fact one of my nurses in pre-op was awesome. I didn’t appreciate being called a day or two before surgery and being told I needed to pay $6600.00 that day in order to get their 20% discount. Also, I received my EOB from my insurance and the hospital billed almost $63,000.00 for an eye surgery that took maybe 1 hour. I find this very ridiculous. They don’t care about people…they just want the all mighty dollar.

I slipped and fell on ice while pregnant and I’m not from the area. I went into the ER because no OBGYN clinics would see me due to not being a patient and suggested I go to the ER to have baby checked. I waited three hours for a 2 minute ultrasound. I get that other patients likely needed attended to faster, but a PA ended up coming in at hour 3 and told the Med student, “I wish you would have told me sooner all she needed was an ultrasound, I would have done this a while ago for you”. Just upsetting. No one likes to sit in the ER for that long and the whole time I was wondering why no one in the entire hospital was qualified to give me an ultrasound other than the single doctor that was busy with other patients. I guess a PA could have done it the whole time. 4 stars because everyone was so kind and within those three hours, the ER nurse did check in on me multiple times. I also received a follow up phone call a couple days later with the same friendly energy.

The Heart/Cath floor is fantastic! Matt is as polite and professional as they come! Jolette as well!!! 5-star staff on that floor!Registration process was easy but they harass you for payment which I dont think is very professional.

I had an outpatient surgery at EIRMC a week ago. Everyone was great from the time I walked in the door until I was discharged 8 hours later. My experience included the imaging department & day surgery. Dr Lemon was knowledgeable, kind and put my mind at ease. I highly recommend him. The nurses were all wonderful also. I am a former healthcare worker so I can appreciate the dedication they have.I had hesitated about having the procedure done at EIRMC but I am so happy I did. If I or a loved one needs care we will definitely revisit EIRMC. Thank you to all staff for all you do!

I had a great day at EIRMC. Everyone was friendly and helped to keep me relaxed. The complete surgical staff treated me like I was their main concern. It was almost fun. Thanks to everyone.Larry M

Absolutely the best care ever. The nurses are amazing!! We love them all!!The Dr. was wonderful, explaining every procedure.We feel so blessed to be here.Thank you so much,

Saw a new second year resident doctor. As always, my visit gets 5 stars. Dr. R. Peters was courteous, thorough and professional. He clearly explained everything. Highly recommend this office.

All levels of care were outstanding! Caring, respectful, direct and honest approach from check in, to procedure, and through post care. My Family and I have been in their care multiple times with everyone being professional and consistent each time.Matt

I understood that my visit would take a long period of time, they just usually do. However, the care provided was non-existent. I am having mobility issues because of a fall & the doctor didnt offer me any mobility aids or braces of any kind & only gave me pain medication when I asked for it hours later. When I explained I was on a pain contract, I wasnt offered any non narcotic solutions at all. Even though it wasnt very long as ER visits go, the care I received was severely lacking.

I went to EIRMC with what I thought was a viral stomach bug. Instead it turned out I needed emergency surgery to remove my gallbladder which had become obstructed. The ER staff, surgeons and nurses all took great care of me. My favorite was my day nurse Juanita. She was the best, o nonsense and got things done quickly.My only real complaint was the food!!! OMG so bad. We have other hospitals in town that have fantastic food. It is hard to recover from surgery and stay in a hospital for multiple days when you dont serve edible food.

I delivered here a while ago. The actual birth part was just fine, but the postpartum care was awful! The nurse we had would not leave me alone because she didnt think I was a good enough breast feeder (my baby was doing just fine). She didnt leave the room for a solid 3 hours and because of that our 3 course stork dinner was cold by the time we were able to eat it. I was so pissed

The nurses and providers were great. However, during my stay I gave at least 4 different people my updated insurance, and updated information. I updated multiple forms. Unfortunately, nobody updated my chart during my stay. Many of my bills were sent to an incorrect address from 15 years ago and an old invalid insurance. Now a year and a half later, I’m still getting notifications from different providers offices that I had no idea even treated me due to the incorrect billing info provided by Eirmc. Now, we are over the 12 month mark and insurance can no longer be billed. Sooo disappointed. I will not return because of the billing process alone. It’s sad when somebody actually wants to pay their bill but isn’t able to due to the incorrect practices of the billing department.

I’ve had several outpatient experiences here at EIRMC now. I always experience a fast & simple check-in & registration. Clean, spacious, & quiet environment. Not cluttered, crowded, and confusing like Mountain View.The medical staff have been friendly, efficient, knowledgeable, & professional every time.

Everything was done on time and the staff (Julie and Danielle) were friendly and positive. Dr. Behrend was excellent too. If it weren’t for the medical procedures, it’d almost be like a hotel. OK, a bit of hyperbole, but it was really very positive 👍🏻

I was sent to the e.r. because they thought it was my appendix, it wasnt. Usually I would go to mountain view because in the past eirmc wasnt ideal, but honestly so glad I did go to eirmc. First they have tvs and spending your day there, that makes a difference. The nurses and docs were super sweet and I can honestly say for the first time as a patient I was heard. I didnt even have to hardly say anything either but as a female going in for pain, I wasnt dismissed and the bedside manner from everyone were top tier. I have been to mountain view for various procedures and it might be more new, but I have never been treated with this care from them. Shout out to the nurses who treated me and doc Clinton and practioner Alan. You guys are amazing and Thank you. I appreciate everything you did, Ive had more answers from you in one day vs 3 years from other doctors.

We took my brother into the ER yesterday. He ripped a tendon in his leg. He had to keep his leg straight since bis knee cap was in the complete wrong location. We simply asked for a stretcher. They would not comply and forced him to use a wheel chair putting him into a ton of pain. We simply asked for a stretcher in the ER. Didn’t think that was too much to ask of an emergency room that will be charging thousands. Next time we will go to Mountain View.

I was taken to the ER due to a severe leg injury involving torn ligaments. Upon arrival, I specifically requested that my leg be stabilized, but there seemed to be little urgency from the ER staff. We waited for assistance to help me out of the vehicle, and when I was finally placed in a wheelchair (with no leg support), I was in excruciating pain, groaning and nearly screaming as I was brought into the ER.Unfortunately, it appeared that no room had been prepared for me, and during transport, my leg was pulled despite my repeated pleas to stop. I am concerned that the way I was handled during this process may have caused additional damage to my injury. To my dismay, I also overheard an assistant laughing or snickering at my distress, which was deeply unprofessional given the severity of my pain.This experience highlighted a lack of proper training or procedures, which is especially alarming in an emergency setting. While my treatment and surgery following the ER visit was professional, the handling I received in the ER itself was disappointing and concerning. Based on this experience, I would hesitate to bring a loved one to this ER in a critical condition, as it did not meet the standards of care one would expect in such a serious situation.

My surgery went very well with Dr Jacobson but as soon as they put in my room after recovery ( I had a tibia plateau) I was in severe pain and crying in my room all alone for 4 freaking hours. My door was open and I had the buzzer hit but no one came I don’t care if it shift exchange! I just had major surgery. I’m not happy with the care I got there. The PT guy was awesome and some of the nurses were great but my first 4 hours were excruciating.

Excellent care with a great team of doctor’s, PA’s, nurses and other staff. I had been in the burn ICU for over a month and still visiting EIRMC for various other appointments related to the burns. I have received outstanding care and attention.

Labor & Delivery people were AMAZING! However I am leaving 1 star because we never received one single bill from the Anesthesia department until 14 months later where they sent us to collections. A few people have had this happen to them! Be aware if youre delivering here.

I was born in this Hospital. And after 30 years I will never go back there for an emergency again. My husband and I were treated very poorly because the hospital was busy with other things. I understand delayed patient care. I understand triage. I really dont mind waiting. My surgeon was never called. The excuse was they didnt want to bother him. Even though my arm looks like hamburger from a dog bite. They were going to clean me up and send me home the only reason they kept me overnight is because of pain management is what they said. And when my husband went in the next day the ER doctor told him that they should have stitched him up the night before and they didnt. My surgeon doctor Wilson suggested that I make this. I was very disappointed. If somebody would like to call me and talk about it I will be willing to give more information because this was not the only problem with my entire stay.Edit while the ER was terrible my nurses and actual doctors were amazing and I truly appreciate them!

Its too bad that 0 stars are not possible.I went to the Ready care tonight and was treated with professionalism,kindness and genuine concern for my medical well being.so let me give u a bit of background,30 days ago I had a stroke and I was hospitalized at EIRMC.so tonight when I went back that hospital my expectations where much higher than the care I received.ISo when I came in complaining that I fell on the ice they naturally put me in a C-collar.and was told to sit and wait for a doctor. My blood pressure was 146/101 I patiently sat and waited,in serious neck pain15 minutes before bringing it to the attention ofpassing nurse that my blood pressure was so high....his response was oh dont worry thats not high at all.the next person I seen I asked him(triage nurse) for some water,so I could take 1 of my own meds, he told Mei couldnt have water Imention that while I was in triage 5 XL pizzas were delivered. After 40min of never seeing a doctor or nurse I got so frustrated I left.im now laying in bed in so much pain,I cant drive.so Im sure Ill b calling a ambulance soon.thanksguys

Kristie Wood was the nurse for my sister after she delivered. She is the true definition of a perfect nurse. She was kind,compassionate,loving and educational. She went above and beyond not only for my sister but for us as her family as well. Kristie, you truly made a difference in our lives. Thank you for everything!

I liked that the hospital was Fully staffed. Professional, very kind and caring. My procedure was on time and my release took no longer than 20 minutes. Thank you to Eastern Idaho Regional Med Center.

Had several different nurses and all were so sweet and helpful. The king size bed was so nice for my husband to be right there with me, helping our newborn. Had such a great experience here!

My knee replacement care was good overall.Two problems I would like to address.1. No one informed me that I had to ask for pain medicine. I was only told about this after my pain got extremely bad. Then it took the rest of the night to get it under control.2. On the check out day I was told before lunch that everything was ready. After three hour of waiting I called the nurses station to see what the hold up was. I was told the computer was down. After a second inquiry about 30 minutes later someone decided they could generate the release paper manually. Why wasnt this done two hours earlier?Thank you,LaRue C. Mortensen

Had surgery on 12/23/24. Even though I was not looking forward to this, I was treated kindly and compassionately during my care there. I would definitely recommend having any needed medical care at EIRMC.

Unfortunately for me on July 20th, 2024 I had to be flown from a Yellowstone clinic to EIRMC for a A-Flutter that went back into correct sinus rhythm as soon as we landed. Fortunately for me I received excellent care from Kaitlyn in the ER and when I got to my room on the fourth floor, Alan and Casey continued with this excellent care. This meant a lot to me considering my wife had to close up camp with our friends and then drive 4-5 hours to get to the hospital. These three wonderful nurses helped me feel genuine cared for in my time of need. I can never thank them enough. You guys are the best, dont every change.Sincerely,Alan

This was my first visit to EIRMC. Everyone who I encountered on my way to my appointment was very helpful and kind. Once I found my way I couldnt have asked for a better medical team to take care of me. They made a scary situation better than I imagined.

Every staff member I encountered was friendly and cared about what I was going through. And a BIG shout out to nurse Nate. Im notoriously hard to draw blood on or start an IV on. I usually go through numerous nurses and they ultimately resort to getting the ultrasound machine out to find my veins. Nate listened to me and got the ultrasound machine out right away. He was able to start the IV on the first try! I didnt feel like a pincushion.

Went to the Hospital due to a severe laceration above my right knee from a chainsaw accident. Tourniquet applied and everything when it happened! Everyone at the accident had trauma training including me so I was lucky on that part and we even had a trauma kit for accidents like this! Extremely lucky! Arrived at the hospital after being picked up by an ambulance while driving from Kelly Canyon to the Hospital. From the point of my arrival to my discharge. I can honestly say it was by far the best experience Ive had at a hospital in my life even under the circumstances.I went straight into surgery that same day to reattach the muscles and tendons (TFL). The surgeon used about 25 dissolvable stitches internally and 16 staples externally. I won’t name names, but I want to send a huge thank you to the doctor who performed the surgery—youre the reason I now have a bad** scar to show people! Haha. Also, a big thanks to the amazing gals in wound care for tolerating my flirtatious behavior and constant talking! I’m really grateful for everything you all did!

Unfortunately I’ve had a lot of experience with different emergency rooms in the last year and this was by far the best experience.Still working through some insurance billing issues, but I’m not sure it’s their fault.ER nurses and doctors were kind and not dismissive, a nice contrast to my experience in other ER’s.

Everybody was great except the billing department which is a solid nightmare. I have called them 7 times and given them the correct insurance info. I had my insurance call you too and I’m still receiving harassing call texts and emails. All of this to a person with active late stage heart failure!

The nurses in the area for pre op for angiograms were fantastic! They went above and beyond caring for my husband. They even got a blanket for our daughter’s service dog to lay on.

Gave registration my health insurance information. They did not bill my health insurance. Finally submitted a claim and paid the adjust amount. Months later get another bill for the full amount that even shows I paid the adjusted amount. Call for hours, every time goes to someones voicemail promising a call back which never happened. Call the billing company and so hard to understand what theyre saying. Told insurance problem. Call insurance and told a billing problem. Will never use EIRMC again.

I can tell you that ABSOLUTELY every nurse, Dr, volunteer, any employee that i came across was fantastic are what they do except the woman that discharged me.

Your ICU and Trauma departments are amazing. All other floors have lot to be desired with the exception of a few amazing nurses. If you could work with all the floors to train them to give the amazing service that is given in your trauma and ICU centers then ERIMC would be exceptional.

Absolutely terrible. They gave me one test, said I had a bladder infection and sent me on my way. They said my massive headache and vertigo were because of my bladder infection. They also gave me morphine without telling me they would not let me drive for 8 HOURS after. They even called a cop to make sure I didnt drive. The staff is not rude but extremely uncaring, like you are just the next part of the machine on the assembly line. The doctor was super uncaring and again, it was like NEXT, then lets quickly find something wrong and send them on their way. I literally felt worse when I left than when I got there. Go somewhere else of you can avoid this sham. I personally am going to contest the bill as I dont think they did anything to get paid for.

EIRMC IS THE REASON I TRUST NO DOCTOR.Short and sweet.Picture this you get rushed to the hospital ER on the edge of life you get the help you need give them your insurance clear for release and go home happy and healthy again (awesome!).Now picture 4 years down the road and you get a legal paper in the mail claiming you didn’t pay your medical bill because the physician didn’t run your insurance properly now you are being sued for double the medical charges by the physician. IF THIS IS THE CARE YOU STRIVE FOR GO TO EIRMC!!!

My last experience was horrible my 15 month old was diagnosed with covid and last night she woke up crying and shaking uncontrollably and when I called up at EIRMC the nurse did nothing but fight with me on my daughters symptoms and would not listen to what I had to say and she kept telling me that she was fine and she didnt need to be seen. Horrible horrible experience went to community family hospital instead they were amazing I wont waste my time over at EIRMC again.

This hospital is amazing! All 3 of my experiences they were fast, efficient and very empathetic. One of my relatives had emergency surgery and I couldnt believe how awesome they were!

Very efficient.intake. took me right away. Due to other patients emergencies, my treatment was significantly delayedStaff kept me informed, apologized for the delay, and made.sure I got meal while.in recovery .

Everything went smooth at the facility, one of my tests came back positive. So they called to give me additional pre-op medication instructions that were kind of vague. So I’ll go by the instructions on bottle.

The staff were friendly and efficient. There was a small problem with my insurance that postponed my appointment by 20 to 30 minutes but as soon as that was cleared up, the staff went ahead with my appointment.

Everything was great during my stay. The nurses were extremely nice and did a wonderful job. Check in was very fast, efficient, and smooth

Went in for an in-patient surgery. Everyone was extremely nice and informative and thorough. Always great when your nerves are high.

I just had a baby & I rarely leave reviews but I felt obligated to on this one because of how freaking amazing it was. I wish someone would’ve just told me to deliver here from the very beginning to I didn’t even have to decide. My entire experience from the time I checked in until the time we left was incredible. The nurses & staff are all SO kind, over the top caring & they all will go out of their way to make you feel like you’re the only patient they have. The food was great! (Idk why people say it’s not). The delivery was amazing & the providers & nurses took every concern I said to heart and did everything they could to make my experience top notch. I will deliver my babies here forever!

EIRMC’s personal care and concern for me is outstanding. From all their people, doctors, nurses and staff they listen and respond for you. Thank you for your outstanding support.

Took my son in for knee injury and all the staff in the back (nurses & doctor) Was absolutely fabulous! I highly recommend them. Dr Thompson and nurse Jamie

My experience is mostly with the Idaho Cancer Center. A great bunch of people!! Infusion and radiology. Fun and friendly . Really make you feel at home with your family .

Had a good experience with the office and its people. They are very personable. As far as the whole booking procedure for the appointment, that is horrible! It needs to be gotten rid of!

I arrived at ER with what I thought was a sprained ankle from a fall and it turned out to be a fracture. The staff from the moment I entered to when I left was full of kindness and professionalism.

Review of Eastern Idaho Regional Medical Center:Our experience at Eastern Idaho Regional Medical Center while delivering our baby boy was nothing short of amazing. From the moment we arrived, we were greeted with warmth and professionalism. The staff, especially the nurses, went above and beyond to ensure that we had a memorable and comfortable stay.The nurses, in particular, deserve special recognition for their exceptional care. They not only provided excellent medical assistance but also offered emotional support, guidance, and empowerment throughout the entire process. Their dedication and expertise filled us with confidence, making the experience even more special.Moreover, we were pleasantly surprised by the quality of the food and the services provided by the cafeteria staff. The meals were delicious and well-prepared, catering to various dietary needs and preferences. This attention to detail enhanced our overall experience and made our stay even more enjoyable.In summary, Eastern Idaho Regional Medical Center exceeded our expectations in every aspect. From the outstanding nursing care to the excellent food services, everything contributed to a memorable and positive experience. We are grateful for the exceptional care we received and would highly recommend this facility to anyone in need of medical services.In addition to the exceptional care and services provided, we were thrilled with the accommodations at Eastern Idaho Regional Medical Center. The postpartum rooms featuring king-size beds were a highlight of our stay. The comfort and spaciousness of the rooms allowed us to relax and bond as a family in a cozy environment. It was a refreshing change to be able to sleep next to our partner in a comfortable bed rather than on a couch or in separate beds. The attention to detail in providing such comfortable accommodations further enhanced our overall experience and made our time at the hospital even more enjoyable.10/10 would recommend!

The ostomy nurse and docs that I interfaced with there were very helpful. While some aspects of my problems remain unsolved, they pointed me in directions for getting help and finding solutions.

I had a terrible experience at EIRMC hospital. I went in for a fall in January and they only did a CT scan of my elbow, completely neglecting to check any other part of my arm. As a result, I ended up needing two surgeries on my elbow because the first one failed. Now, six months later, I am still in excruciating pain in my hand and wrist and it turns out I may have more fractures and ligament tears in those areas that were never detected or treated. Not even checked for that matter. I am extremely disappointed with the lack of thoroughness and care I received at this hospital and would not recommend it to anyone.

I loved the staff kept me informed and very personable. I go in Fri. Jan 3rd I hope I get the same nurse.

My experience could not have been better! Every single person working there was a pleasure to talk to and prompt in answering questions thoroughly, with kindness and patience.

This is our hospital of choice in town. Ive had 2 babies here and a variety of emergencies. They are always professional and helpful. I always feel like I am getting the highest level of care.

I was taken care of very quickly and courteously. The waiting time was not very long and the xray was done speadily and professionally and courteously!

I received excellent service and care. The staff at EIRMC are truly professionals, Thanks.

I wouldnt send my dog here. These people are judgmental , mindless, and about as smart as a goldfish. they wouldnt do what it took to save my life because of judgment beliefs. He told us that there were techniques that would work for him but they refused to allow them. They let him suffer when they have the resources to give him comfort. Finally, they decided to send him home to die. The night before he was to go home I asked the lead nurse if I could spend the night thinking that perhaps tonight would be the night he died. she refused telling me that hospice patients families are allowed to spend the night up here. Like I said I would send my dog here.

Everything went good.. people were polite and knowledgeable.. they èxplained everything and asked if I had any questions.. highly recommend this facility

The lack of privacy and compassion show by some of the trauma staff is unreal. In someones time of need fingers are pointed and hippa is broken. Its unreal and I am so saddened by the fact that medical personnel would act this way.

Celia and Doctor Smith in Women’s Imaging were kind, compassionate, and professional.

My special needs teen has weekly bloodwork done. Lisa is there every week with her smile and mad phlebotomy skills. Love her!

I went for an MRI which is always a negative for me because I am claustrophobic. The staff were helpful and got me through it just fine.

Had surgery there and the staff was very attentive, friendly and caring. They even acknowledged my husband and made sure he was comfortable.

Very welcoming and accommodating. However the food isnt as great of a selection as Mountain View hospital is.

Everything ran smoothly. I was treated with kindness at all times. Every person I encountered was excellent in every way.

I have a VERY extensive cardiac history. I went to the ER at EIRMC as instructed by my cardiologist for chest pain. The ER Physician I saw was absolutely deplorable (Dr. Van Hoff)! As soon as he saw my EKG and was to his standard not in any immediate danger, I never saw him again! NEVER!! The nurse told me the were thinking my Pancreas, ummm well okay Ill bite! I was in the ER over 3.5 hours and them admitted to the cardiac floor! I was NEVER told how my tests turned out, never told I was being admitted, NOTHING!!! Just tucked away so they didnt have to deal with me any longer. I was discharged from the hospital the next day with NO ANSWERS!! It was drilled into my head tho that if I was having chest pain to immediately return to the ER. So....was I just supposed to walk out the front door and back into the ER? You discharged me still having chest pain!!! I know that not everything is diagnosed at the time you are there, buy how do release someone who is telling you they arent feeling well?? Who has chest pain.... Cardiac history of 4 stents and a double bypass....This is wrong!!!

We had our daughter delivered at this hospital and I must say my wife and I were extremely impressed with the doctors and Nurses! Dr Patterson and Dr Leavitt were absolutely phenomenal! Very knowledgeable and made the delivery happen so smoothly! Nurses Tami and Brooke were with us the entire time of labor ( constant check ups) they really put my wife’s mind at ease and I truly felt they went above and beyond for us!

I was very impressed by everyone who cared for us during the birth of our daughter. Service was exceptional!

I absolutely loved this hospital.Everyone here was so great to work with, they were all so caring and provided such great care for me my partner and then my baby.I was scheduled for an induction, from the minute we walked in we were greeted with friendly faces. Jenasy?? Was my first nurse and she made me feel like we were long time friends,my baby was on a lazy day barely moving and constantly sleeping, she kept taking me sweet/cold snacks to make sure he’d wake up. My labor was funny. He took his sweet time, but once he decided he was coming he came fast and at one point I did freak a little thinking I was gonna have my baby without a Dr. present, but everything was great.My second nurse was DQ, and I also loved her. Jazmine was a sweetheart, and I kinda wish I had stayed longer to get to know Tiffany the last nurse I interacted with. Also all the student nurses were all so absolutely amazing.All my nurses made sure I had my medication when I needed it, and were very attentive to my needs.The food was delicious, and the fact that they went around “taking your order” made so much nicer.After my babies bath a onesie got lost and I didn’t think too much of it, I had a back up, then a few weeks ago his onesie showed up in my mail box.The king size beds were a nice change, even though I liked sleeping a little more inclined than my partner, so his sleeping experience wasn’t the best -😂The cleaning lady was also so so nice.Nurses, Dr’s, cafeteria staff, thank you for making my last baby experience so easy and memorable.

WORST billing department in all of Idaho, Utah and every dr, dentist etc weve ever been to. Its taken them over a year to help me. You cant get ahold of anyone and when you do its someone not even local to the freaking state. Ive had to go into the hospital multiple times to talk with billing. They say theyre working on it and theyve had to redo everything multiple times telling me it will take another month every time and we had the procedure done in NOVEMBER. I paid upfront to save the $300 and now theyve been sending me more bills and our insurance should have been billed a different way so that I didnt even owe the $1300 I paid upfront and I cant get it back from them because they keep telling me they have to refill it all EVERY FREAKING MONTH!!!!!!!!

Took my son to ERMIC for a bleeding kidney Biopsy, X2, and we were both treated with professional service both times, He ended up staying almost 3 weeks, from the ICU, 3rd floor, fourth floor to 5th floor very professional, and the nurses and doctors that provided the care for my stay there. THANK YOU ALL

The staff was so kind and helpful ... makes the stress of having surgery so much less! Thank you!

One star is being too generous. Our local hospital transferred us to EIRMC for a stroke. After sitting in the EIRMC ER, for over 12 hours with slim to none communication, taking hours for test results, we walked out. The entire team was unhelpful and made us feel unwelcome. Negative stars is what’s deserved. Do not recommend!

We went in on march because my husband fell off a ladder. He dislocated his shoulder. It was a Saturday morning the nurses and Drs were quick and very caring. We had concerns with his shoulder again in May after surgery (not done at EIRMC) and ended up back at the ER. Again very understanding and most of all listened to our concerns. I just can’t say enough good things about EIRMC. My first choice in a heart beat. Dr Nick and Rebekah are just wonderful. I never did catch the nurse who took care of us while in the ER but he gave outstanding care as well.

I hate this hospital. There are areas that are frustrating as an in going patient needing to see doctors or have X-rays. Not sure if people who answer the phone know their job. This is a repeat issue when I call to schedule something for my immune compromised child who has lots of needs medically. I will continue to drive to Boise till there is a better program for children. I’m not sure how it is with adults but over the years I’ve not heard great things about the hospital, and thought I would see it for myself and see how things are done. Hoping it was better than I’ve heard This is the third time Ive called in about a week about an order sent to Ermic. I’m sure there are good people who work here , I’m not sure the issue with communicating pleasantly with people to schedule things, maybe there should be people who know how to pleasantly talk to people. You at the hospital may know what’s happening but the outside doesn’t so there is no need to treat people disrespectfully, like we’re dumb. Im not sure what the issue is with getting orders from st Luke’s in Boise to this hospital . I really need to be on top of what’s going with my daughter. this is not the first time this has happened . It’s happen four out of six times. Weve seen lots of docs in 14 years and this is the worst place most people who work at facilities are understanding and considerate of others. I’m sure there are great docs and great things with this hospital but my few times have been a bit frustrating.

Update,,, received my bill,,almost $9000,, ( 2 hours in ER, 1 chest exray, a nasal swab, and an IV with medication), my cut after insurance was $2100. Phoned EIRMC to speak with billing department to request a discount and pay in full. Was transferred to billing and experienced a bunch of clicks. Noone ever answered. Called back, transferred again and same thing happened. Was unable to speak with anyone or leave a message. I then phoned billing company. Again,, unable to speak with anyone or leave a message. Lowest payment option through automated system was 217.First and foremost. EVERYONE was kind and compassionate. Quick care. I am not a whimp so I feel like i was knocking on deaths door to consider going to an ER. I was concerned about Meningitis, which can be fatal, and I had suffered from 4 months prior. MDlive would not treat me due to symptoms. Same issue at community care. I could not get into my primary who also sends labs out so a delayed diagnosis. I was originally going to try Community Hospital ER but was not interested in learning a new process. I truly felt like I was going to die. When nasal swab showed nothing ( they definitely seemed worried about every form of Corona though,,,,still must be a kick back for that) They did take one chest xray and as soon as something/anything appeared (pneumonia lower right lung, even though DO said left lung) they were done. Could not get me out of there fast enough!!! Did not consider anything else. They did no testing for meningitis even though thats what I was concerned about. Gave me an antibiotic. I asked for an antiviral drug along with the antibiotics, Could not hurt cuz they sure didnt test for much. I was told no because a virus would have shown as a high WBC,,,which they never tested. But they did reference as not high. ????? I found out later they did not run any blood tests even though they pulled viles of blood. So there was not a WBC to reference. I was even worse 2 days later and had to seek additional treatment elsewhere. I had also experienced a significant loss of hearing.at this point,,,another sign of meningitis . The MD that treated me at second facility was confused as to why no bloodwork was run. He did,, however,, prescribe 3 medications. After reading the results of the nasal swab I noticed I was not treated by an MD but a DO. Would have never consented to treatment from a DO. I have had nothing but horrible, life threatening experiences with DOs but I was so sick and did not monitor the staff. Shouldnt have too.No quality care here...mahbe if the taxpayers were covering the bill additional testing would have been provided.

This hospital I cannot recommend enough! I delivered my third baby here via c-section due to a few complications. But I felt so cared for and taken care of through out the entire labor and delivery process and post partum care! The nurses are all angels! They were super busy yet I never felt like a burden or that my needs were ever over looked or not met! All of them made sure my baby and I got the best care and advocated heavily for me!!! I would absolutely choose this hospital over and over again for my pregnancy and birth experience!!!!

Everybody was amazing.Surgery sucks and they made it a little easier.

My husband recently had elbow surgery with Dr Olsen here. Our experience was great! Check in was a breeze, all the staff and nurses were so kind and helpful! The surgery waiting room as great and I liked that they had a TV with patients name and what part of the surgery/recovery they were in. The volunteer in the waiting room was so kind and helpful!

From start to finish, all went very smooth and everyone was friendly and knew what they were doing. Making my visit so easy.

Very personal I encounter was beyond helpful and kind. I received exceptional care.

I went to the ER for fluids as I have a condition that causes hypovolemia (low blood volume) but does not present with typical markers of dehydration in blood work. Rather than giving me the usual amount of fluids my body requires to literally not pass out when I stand, the attending doctor, Jason, instead told me my blood work was pristine and therefore it was impossible that I was dehydrated. He has no expertise in my condition and told me I would have to clear getting saline with a supervisor. I did. Took three hours to get two bags of saline but I am very grateful to the other nurses for actually listening to my needs and explanation. Jason, go read some journal articles before you gaslight another patient. -3 stars for Jason, 5 stars for the other staff.

Check process is well established and effective. Imaging staff always efficient and very nice

Ive been in here twice now for a spontaneous pneumothorax and the first stay was nothing short of rocky to say the least. It was quite a fight to get any form of pain treatment that actually helped and it didnt come without a bit of a struggle and multiple times mentioning how nothing was working. After the first stay ending things didnt get better, they got much, much worse. And after coming back in its been an even worse experience. Ive been asked to do multiple painful exercises, had the only pain medication that worked taken from me, and now its 3 in the morning and I feel like this place could care less about my pain. My new nurse Joe has to be the worst yet with almost zero social skills or communication to help me through this process. If making me miserable is the goal here then they are 100% doing it well because Ive never been more upset in my life. Im hoping to file an official complaint not just through a Google review but through a manager or official form as well. If -5 stars was possible I would be putting -6 just to drive it in as to how bad things have been. This entire process has done nothing but scare me and my family and doesnt seem to be getting any better. If I were to recommend anything. Go to one of the other hospitals here in Idaho falls. Ive been to hospitals across the country do to constantly moving because my family being in the military. And this may just be one of the worst Ive ever been to.

A+ The staff is friendly, the wait is very short, and my overall experience has always been positive.

We have had two babies delivered at EIRMC and have always had the best experience. The nurses and staff are amazing- so kind and attentive. We definitely felt well taken care of!

Went to ER with my husband. Everyone was great and attentive, especially our nurse Casey.

ER was dreadful. Terrible bedside manner from CT staff and lack of compassion for someone in excruciating pain. No answers just in and out with no relief.

For my first birth, labor and delivery was awesome. The nurses in labor and delivery were wonderful and supportive in walking me through the preeclampsia and the induction and eventual C-section. They were great about explaining my options, risks, and benefits and letting me choose what I wanted to do. It made a very scary situation better. However, after the C-section, is where things went very wrong and awful. When I was moved to postpartum care, the nurses were not as helpful or supportive. They were behind on giving me pain medication for my incision and so I was often in pain. They infiltrated my IV leaving my arm swollen and painful and I asked several times for them to help with that and was ignored each time. I was only given 5 minutes to hold my baby before he was taken out of my arms and whisked away, with the nurse saying that he was grunting and that was an indicator that he needed oxygen. I was not told that he was being taken to the NICU, nor did I give my consent to that. He was born only a few hours short of being considered full term, he was a healthy size and weight, and he had a great APGAR score. I wasn’t able to see him until a few days after. The NICU was the worst part of my whole experience. I was never told any diagnosis of why he was being kept there. When I got to see him, he was on oxygen but stopped needing it after a couple of days. Then he was put on a nasal feeding tube, again no explanation or consent. The day after I was discharged, I came to see him in the NICU and deliver more breast milk and found him laying in a puddle of his own vomit and a soiled diaper and his nurse was nowhere to be found. The vomit on his face had crusted over, so it had been a while since he had been checked. Then I was told that he was being held for “feeding issues” saying that he was not eating enough and not keeping it down. They were expecting him to eat more than 2 ounces every 3 hours in 15 minutes and he was less than a week old. Then rather than looking at the amount they were feeding him which was based on a calculation rather than his actual needs and feeding cues, or the formula they were feeding him, they were wanting to withhold food for 6 hours to do an ultrasound, then surgery and possibly a swallow test with radioactive material. It was a fight to stop them from doing those things to my baby unnecessarily and look at simpler issues, like decreasing the volume and changing the formula. We had to bring in an independent pediatrician to help us stop them and come up with a concrete plan for getting him released. I was not supported to breastfeed or do skin to skin in the NICU and no real privacy was given for pumping. I was yelled at by a nurse for not knowing rules of the NICU, but no rules were ever shared with me. Then they kept moving the goalposts of what was required to allow for my baby’s release. All while I was still trying to recover from the birth. There was no sort of empathy from the NICU, except from 2 of his nurses. They were the only ones I could trust to truly care for my son. Getting him discharged was a nightmare and a huge fight with hospital staff threatening calling CPS and hitting us with the full NICU bill if we tried to take him AMA. Despite how wonderful labor and delivery was, the rest of the experience was completely awful.

Very frustrating dealing with the billing department. My husband had to have an er visit here on our way home and because it was part of another recent incident in another state our insurance advised us not to begin paying any bills stemming from the incident until all billing has completed. I called in and left a message for someone to call me to discuss this bill and also stated on the message what our insurance company advised. No one ever returned the call. We were never provided with a estimated cost of the visit before hand so receiving the bill was surprising to begin with as honestly the bare minimum of care was provided to begin with. No sense of true concern or urgency was relayed from the er staff as it was. And we were there for hours. So since no one could return a message to discuss the bill it just was turned into collections? Absolutely ridiculous. Calls should be returned especially when the message left stated there was an issue occurring.

Never go to this hospital!! Medical staff is great, but the financial department is horrible.My daughter, who is a full time student and working part-time had been married for only two weeks. She has a chronic illness and needed emergency attention. Her husband drove her from Rexburg to Idaho Falls to Eastern Idaho Regional Medical Center to get help.After insurance her bill was over $2000.00. She received bills in the mail, and also phone calls from the financial dept. of the medical hospital. She was unable to answer the calls because she was in class. She tried to call the financial office back many, MANY times, leaving messages each time. Months later she was finally able to get in touch with a woman in the financial office who told her she could fill out an application to have the remainder of her bill taken care of non-profit. The woman sent the application. My daughter filled it out and the next day she drove an hour to the hospital and hand delivered the application. TWO MONTHS later my daughter received a letter saying that the hospital had never received her application for financial help. My daughter began calling the hospital and leaving messages again. WEEKLY! A debt collector called my daughter and said that her bill had gone to collections. My daughter began calling the financial office AND the social workers offices daily. She asked the hospital operator if she could talk to an administrator. The operator called several numbers (financial office, social workers office, administrators office) apologizing all the while to my daughter saying that she was too getting answering machines. Finally the operator was able to connect her to a man who told my daughter that this was her fault for waiting too long to take care of her bill. He also told her that because she has insurance she would likely not qualify for financial help for OVER TWO THOUSAND DOLLARS. She and her sweet husband are working so hard, both in school full-time and working part-time for minimum wages. They are good citizens giving all they can to their community. They are on a government pale grant. Insurance paid 80 percent of the bill and the hospital cant help them!?! This man continued to tell her that he was a busy student once but he still took care of his financial responsibilities. This man and his team cant even answer their phone or return a phone message, and he thinks my daughter should be more responsible!?!

Dr Jacobsen and his crew have worked with me for the past couple years and I continue to receive great patient care. Happy to feel comfortable in a place not designed for comfort. Thank you to Brenda and Jackie as-well as these bed side nurses seem to truly care and that makes my not so good days a bit better and I’m grateful for that. Hopefully I’m done seeing ya guys but I know who to call if needed! Thank you dr. Jacobsen’s team!

My wife spent an eventful 60 days at EIRMC due to pregnancy complications, and our journey had its ups and downs.The labor and delivery nurses were nothing short of amazing – their care and support made a challenging situation much more bearable. From the moment we arrived, they exhibited unmatched professionalism, empathy, and dedication. Their ability to navigate difficult moments with grace and reassurance was truly commendable. These nurses became more than healthcare providers; they became a source of strength during a vulnerable time.On the flip side, the food service was a major letdown. Its hard to put into words just how disappointing the meals were. Quality aside, the variety and taste left much to be desired, making an already stressful time even more challenging.Currently, our baby is in the NICU, and the love and care provided by the staff there have been outstanding. The NICU teams expertise and compassion shine through, giving us confidence during this critical period.In summary, EIRMC is a mixed bag – exceptional labor and delivery nurses and NICU staff, but a significant letdown in the food department. Grateful for the positive aspects, but improvements in certain areas would undoubtedly enhance the overall experience. The labor and delivery nurses, in particular, deserve a standing ovation for their unwavering support and exceptional care.

Everything from checking in to being discharged was smooth. The nurses and staff were caring, kind and wonderful in every way. I stayed in the Womens Wing which was calm and very comfortable! This was the first time Ive needed to spend the night in a hospital and it was as good of an experience as possible for being in a hospital. Courtney (day nurse) and Jenny (night nurse) were absolutely wonderful!!!

Kindness, promptness and efficiency shown by each staff member we came in contact with.

We got transferred to here to have our baby (c-section). Everyone was amazing and so nice! We had a terrible experience with our first at university of utah and were so scared of hospitals since. EIRMC has changed our minds! All staff here are very professional and so caring. Great bedside manners. Thank you for giving us faith again in hospitals

My son, who is 3 months old with Down Syndrome, got admitted on Monday night, 1/1/24 for Covid Pneumonia. He spent the first night in the PICU and was then transferred to the pediatric floor. Our experience in the pediatric unit was beyond negligent. I understand the regular unit flooded, but that doesnt mean the patient care should suffer. From the time he was moved up, we were all but ignored. We had to ask a nurse for toilet paper, since there was none in the bathroom, there were no towels to shower. And our baby son was ignored. His monitor was going off all night, all day, and no one came to check on him, not once. They came to do his vitals at the prescribed times, and that was it. Luckily we have home oxygen so we are familiar with the equipment, but if we had been uninformed, can you imagine the panic we would have been feeling every time it went off? We couldnt leave his room or else he would have been completely alone. A three month old with pneumonia. At one point his monitor was going off for a solid two minutes and still no one came to check. I had to go into the hallway and ask who the hell is supposed to be monitoring my child, and was then told that the surgical desk was monitoring him, not the pediatric nurses. I ended up turning the monitor off completely. It was off for over 20 minutes, meaning it was showing offline out at the surgical desk, and no one came to check! At this point I went out and demanded to be discharged since I could do everything, and more, for him at home than what was being done for him at the hospital. He was on oral antibiotics, and receiving oxygen, which we the parents had to monitor. We had to feed him, change him, weigh his diapers since they wanted to know his output but couldnt be bothered to actually check in on him. The nurse who was discharging us, when we voiced our complaints and told her the monitor had been completely shut off, informed us that our son had been downgraded to spot check only. Meaning no one was monitoring my baby. NO ONE. Overall just astounding how truly awful our experience was. Mountain View is on another planet compared to this hospital in the patient care and treatment. If my son ever needs to be admitted to PICU or pediatric unit and cant be seen at Mountain View, we will be taking him to Primary Childrens. I would rather travel out of state than allow this hospital to care for my baby again. The cherry on top was that our prescription was never called in so we had to hunt that down this morning. I honestly dont think our experience could have been worse.

I believe the whole process was very efficient and professional. The staff was very courteous.

Kasia was so friendly. Appreciate how kind and honest everyone was.

Had a minor surgery this morning and all my nurses and Dr were amazing! My post op nurse Hanna (wish I knew her last name) was stellar! She even left me a note in my folder which I found when I got home! Thanks Hanna!!!

Service is good. However, billing department is a joke. I had my son back in June 2023 and I have not received an itemized statement after repeatedly calling and asking for one. I have been hung up on. Obviously they don’t want their money.On a separate occasion, they’ve sent me to collections before I had received any kind of bill from them.

My son is currently in the hospital and potentially will be there for several more weeks. Hes been there almost a month already. The care has been excellent by the Drs and nurses. But the food is ridiculous. I cant post a picture unfortunately but the food he got this evening no person should have to eat. I do have the pictures saved. Ive taken him breakfast several times and try to make sure hes stocked up on things he can reheat so he gets at least one decent meal a day. The number of people I see carry food in just so their family members can have a decent meal is crazy. I visit almost daily and I normally see at least one or more familys carrying food in. I 2 in sliver of chicken does not a meal make. I think the meals should be taken off the medical bills. Ive walked by rooms and heard people calling to have someone bring them food after seeing their meal. That to me is very sad considering the amount of money a hospital stay costs

Very impressed with the staff, service, and commitment to those being provided care. Everyone from the medical to the custodial staff were thoughtful, concerned, and seemed to enjoy the workplace, fellow employees, and working with the patients. Observing these workers, in what are at times critical situations, make a patient to your facility appreciative of having this type of service in a mostly rural setting.

The staff at the cancer center welcomed me by name as I entered the building, despite the fact that I had never been there before and was 30 minutes early. They were extremely friendly, efficient, and informative. Any apprehension I had before the visit quickly disappeared and I felt right at home. The technicians and docters were equally friendly and did an absolute wonderful job of explaining the procedures and what I should expect over the coming weeks.Without a doubt it was the best experience I have ever had at a health care facility. Well done EIRMC!

I brought my newborn in for a CT scan. Bailee, our imaging technologist was absolutely amazing. She was, not only, able to soothe my daughter and assure that she stayed asleep during the scan, but she was also able to relieve my nerves about the situation. She gave me a vest so that I was able to stay in the room with my daughter and answered all of my many questions. Thank you Bailee for your kindness and compassion.

Top notch care at the ER! I was admitted quickly, triaged quickly and seen by a doctor quickly - which is what everyone hopes for when you must be seen at the ER. My nurse, Juanita, was the best! She was compassionate and efficient, and I felt as if I were her only patient. Nick, the MRI technician, was careful and concerned about my comfort. Dr. Cook was the only one who seemed a bit hurried, however, he listened very carefully about what happened, and narrowed the diagnosis to two possibilities. He ordered an MRI to rule out a more serious problem and he seemed genuinely happy when he told me he had great news when the MRI results came in. Overall, I had great care at EIRMC! The team that cared for me was the best! Thank you!!

Horrible experience.My son went in to the E.R. in pain and other issues that we expressed to the Dr. The doctor ordered an xray and it turned out fine so he prescribed him steroids and sent him home. 1 1/2 hours and saw the dr for approx 5 minutes ( they were not busy ) Had to find another doctor to find out he has a severely enlarged prostrate and it was putting pressure on his colon, urinary tract and nerves.Never again!

Incredibly rude e.r. doctor. Was kicked out of the hospital after my 15 month old daughter had a seizure. Had waited 5 minutes after pressing the alarm. Had to go out into the hallway and yell for someone. They had the police escort me out because I was agitated but it was after I asked for Doctors name and to file a complaint against him. Then they had me trespassed. Just for asking to file a complaint against e.r. Doctor. Horrible place and rayme the patient specialist whos supposed to advocate for patients just works to keep the doctors safe. No issues were resolved and it appears the issue I have has been long reoccurring.

My daughter (40 yrs. Old) and I were traveling. Idaho was one of our stops. She was having trouble with her asthma, we came in to get her a breathing treatment. The check in and treatment were great. The doctor however kept harping about smoking. I had already told him I smoked and was not smoking in the car. We had camped at or previous stop so my coat smelt like a camp fire. I told him that also, even offered to let him smell it. My daughter was being a bit snappy so I told her that and that it was best I wait outside in the lobby. She told me they came in to ask if she was in danger!!! I would NEVER put my daughter in any form of danger. I maybe spanked her 5 times in her whole life. I was appalled at such an accusation!!! If we had not already left the state before she told me I would have definitely gone back and complained.

Super nice staff and very gentle during my mammogram.

Poor quality of service try to give you medicine youre allergic to they act like its a bother that you had to come in

Nursing staff was superior! My bed was uncomfortable!

I had a hysterectomy last week and the care I received post operation was atrocious. The only thing they cared about was getting me out of the bed so it could be turned over. I was out of surgery by 10:25 and it took about an hour and a half for me to be coherent enough for them to take me to my room. They had me eat 3 crackers right away so I could take a pain pill. As soon as that was done they told me husband to get me up, dressed, and to the bathroom to see if I was able to go. At this point my pain was still fluctuating between a 6 and a 9, I was extremely nauseous, and my oxygen levels were dropping into the 80s. Oh and I was still out of it from the anesthesia. By 12:30, so 30 minutes after getting to the recovery room and even though my doctor told us 4 to 5 hours, they had me loaded up in my husbands car and going home. I will never go back to this hospital again for as long as I live and neither will any member of my family. I will also make sure I warn people I know about the level of care, or lack there of, that was shown to me.

We took our adult special needs son to the ER, and he ended up being admitted for overnight observation. That turned into a stay of several days. Because he is non-verbal and severely developmentally delayed, I stayed with him.Everyone was absolutely wonderful, from the doctors and nurses to the CNAs and housekeepers. They treated our son no differently than they would anyone else, they explained things to him even though he didnt understand. They answered all of our questions, and made sure we had everything we needed.This, despite every single room being filled, and being short staffed. Truly health care heroes. Thank you all so very much, from the bottom of my heart.

We just had a baby. Loved our nurses in labor & delivery and in the women’s center. I loved that there was a nursery so I could get some much needed rest.I was not impressed with my anesthesiologist and my epidural experience. Other than that our stay was great.

Go somewhere else to get your images taken. The imaging center scheduled me for a 9am appointment and I sat there until 10:30am. When I asked the staff when I would be taken back they said another 30 - 40 minutes. I had to drive 30 minutes out of town to get to my appointment on time and I waisted my gas and time doing so. Staff was very nice but they said that there was only one ultra sound tech in office and there was a whole room of people waiting. I ended up leaving and not even getting my ultrasound done. Very poor communication on their part. Disappointed because I’ve heard great things about this place..

I got 8 cavities and during the process. I felt like I was going to die but, I got a little orange teddy bear and the best thing about it was got I think it was orange sorbet.

My wife and I received great service at EIRMC last week. This was her 5th pregnancy. She had to have an emergency C-section done at about 36 weeks and was provided great help. Dr. Huggins performed the C-section to perfection and the nurses were all very helpful. Rebecca was especially a great help and provided grade-A service. We are all thankful for all those that provided us the best hospital experience weve had.

I have been here and my mom has been seen here. They have been thorough, professional and friendly. I am glad that they are here.

Everyone was very friendly and helpful. They did a great job of communicating with me about the processes of pre amidance procedures, admittance, medical procedures, recovery, and home care. My surgery went very well and I am seeing a huge improvement in my symptoms since the surgery! Thanks again for Everyones kindness and professionalism.

I spent 20 days in the hospital, here is my review broken into sections:RoomThe rooms I stayed in were very small, could barely maneuver anything around in them. The recliner chairs are not a substitute for a bed. My wife was barely able to sleep in them and woke up with a sore back. With how much the hospital charges, the hospital should be able to afford something better. In my first room, the air vent was positioned right under the bed which created a draft that either froze my feet or made them very hot. The climate control was horrible. And the beds, not comfortable at all. Get better mattresses please.MealsOne of the worst parts of my stays. They started me on the liquid only diet. The oatmeal was rancid. The only thing I could handle was the burn shakes. Those were ok and were the only thing keeping me alive since everything else tasted so bad. All the doctors and nurses agreed with me. They all know the food is horrible an no one is doing anything about it. My second stay, when took me off the liquid only diet, the food became tolerable. Around 50% of it tasted ok enough to eat it where the rest of it was too gross to consume. The nasty food contributed to the fact that I lost 20-25 pounds while in the hospital.NursesOverall, the nurses were amazing, caring, helpful, and everything a nurse should be. We ended up nominating one of the nurses for the award they can get because she fixed a huge problem that I will talk about in the doctor’s section. I think her name was Sarah Potter? Amazing lady.DoctorsThis is a mixed bag because some of the doctors were amazing, others, not so much. I saw a lot of doctors in my almost 20 days in the hospital. My surgeon, Dr. Garcia, I think is responsible for all of the things I’ve had to go through during these past 2 months. He took out the gall stone but also perforated my bowel which then turned into a huge infection in my stomach. Dr. Olaveson, who took my gall bladder out, doesn’t have the best bedside manners. It’s probably his personality, but it doesn’t really seem like he cares that much about you and just wants to leave the room the minute he’s in there. All I know is a gall bladder removal is supposed to be a 3-4 day recovery type operation and this has turned into a 2 month nightmare of infections and blood clots.Another issue we had is they put a drain in the side of my stomach. The first day I had it I was in bed, had to go to the bathroom, and couldn’t hold it. The drugs were still wearing off so my brain was a little hazy, I didn’t even realize I had the drain in so when I got out of bed, the drain was tugged on, it tore and started a small leak. They didn’t want to remove the drain so they just let it leak which required us to put bandages on it and replace them every few hours. Because of this, my skin was became raw because of the tape they had to keep taking on and off. I would complain about the pain to the nurses and doctors and no one really seemed to care. My skin was being torn off every few hours, the drain would leak onto the bed, it hurt whenever the drain moved, it was a horrible situation. Finally, I told them about how painful the drain was and how it was crazy no one cared or was doing anything. Then, Sarah, I call her my angel nurse, stood up for me, took control, and basically told the doctors that this needed to be fixed. The doctors still didn’t really care but they gave our nurse permission to go to another floor where they had different types of supplies and told her if she could figure something out then great, but they weren’t going to do anything. All of those medical degrees, all in one room, and not one of them could, or wanted to figure out how to fix this problem. So Sarah left for about 30 minutes, found a colostomy bag, attached it to my drain and made it so nothing was being placed and ripped from my skin anymore. From that moment on, my stay in the hospital improved immensely.If you got to the end, thank you for reading and I hope your stay is better than mine was.

From the moment I walked in, everyone was so kind to me and my parents. The nurses I had were the best! They even offered my parents drinks as well. The people who helped us check in were awesome as well. The man was easy to talk with and helped me calm down. It was nice to feel that way before a surgery, even if just for a bit.

The ER was quick and the staff was so nice.

My husband had surgery here and we were both completely happy with everything from the first emergency appointment to the second surgery. We have nothing but good things to say about EIRMC and will go back whenever necessary which hopefully is never, lol!!

Couple things I wasnt happy with. The food was terrible. Im type 1 diabetic and would never get my insulin when I needed to take it. Almost everytime it would be and hour or longer late. I get it they were busy but that is very important to take it on a schedule. Also they asked if I needed and wanted a flu shot. Never got one. Also when being discharged I didnt good instructions on what I needed to do to take care of myself. Social worker they had was going to come see me and never showed up. Didnt get much help with insurance questions. A couple of the nurses were amazing but most of the time I felt forgotten.

I was initially impressed with the pediatric ER due to how fast they got my son back to triage and in a room, but that’s where it ends. I took him in for burns and his pain was through the roof, screaming it hurt so bad. Not only didn’t they use lidocaine but after asking for more ice multiple times because the pack we brought from home melted, I had to go find it myself. I expected so much more from a pediatric ER, I never thought taking him there for treatment would end up traumatizing him more than he already was and prevent us from actually receiving the treatment he needed. We won’t be going back.

Our visits to the hospital were great. While we werent there for a happy event (stillbirths of our babies) the staff at EIRMC was very accommodating to our wishes to see one of our babies one last time before he was delivered. Also not only did they take very good care of me as I delivered or as I was in emergency surgery for a C-section they took good care of my stillborns, my husband, and our visitors. They didnt push or rush us to do anything before we were ready as we grieved for the loss of our babies each time. The staff was very respectful and very caring. I hope I have as great of care for each and every one of our babies (hopefully the rest will not be stillborn) in the future.

I just wanna take the time and think all of the nurses that worked on the 3rd floor in pediatrics room 303 for helping my family. I came from Oregon because my child was diagnosed with RSV and the nurses there helped so much I cannot thank them enough for everything they did for me and my family. They made sure that she was OK and they always kept checking up on me and making sure that I was OK. Shout out to nurse kristie and nurse DQ for everything. I really appreciate everything that you’ve done for me and my family. This hospital has been the best experience especially since I am out of state they could not make my stay more pleasant. Thank you so much.

I had a great experience with my MRI. Brittany and Zach were friendly, kind and made the registration process smooth and easy. McKenzie at the front desk in imaging, was very friendly, walked me through the paperwork and kept me informed. Todd in MRI was great! His fun humor and easy going personality put me right at ease. I loved the lighting, pictures and ambience in the MRI suite it was peaceful and calming before the MRI. I also have to mention that I was very pleased that the MRI itself seemed to have more room which is very helpful when you are in a tight space for a length of time. I understand that music will be available soon in the MRI and that will complete the experience for me as this is a test I have to have done more than Id like. Thank you EIRMC for making my experience excellent from start to finish!

Good experience. Kind and understanding nurses and informative doctor prior to the procedure.

I will never come back here. They treated me like I was some kind of junkie when I went in to the ER with a serious stomach illness.They discharged me still doubled over in pain, with instructions to take two Tylenol and some nausea medication.When I became frustrated at this, the doctor said to me, “I’m not sending you home with opiate pain medication.” Which I never even asked for. The doctor was incredibly disrespectful.I had to go to different urgent care facility who gave me an IV and antibiotics and actually helped me feel better.

My son went to the ER here for the 2nd time in the last 2 weeks. The PA was rude to them when they asked questions. The nurses were negligent. They told him to turn his pump off (he is a type 1 diabetic) his levels dropped to under 40. His fiance had to go find someone to help because he had passed out. I cant believe they call themselves medical professionals. I hope me and my family never have to go there again.

Jake in the ER was fantastic. Peyton and Mike were wonderful nurses and I want to make a special mention of Josh, he was not my nurse but he stepped up and wheeled me to my car. The staff was simply amazing.

I had an angiogram done at EIRMC and the team I interacted with were fantastic!Their bedside manner was delightful!They listened closely to my questions and concerns (which in my experience has been rare with medical personnel) they put me at ease through the whole experience.I couldnt have asked for a more incredible group of people to take care of me!They did an amazing job!A million thanks to them!

I recently delivered my first baby at EIRMC, and received PHENOMENAL care! The staff was so attentive and answered all of my questions in full detail. They also provided genuine reassurance to this new mother who, as you could imagine, was pretty nervous about bringing home a new baby for the first time. They were so great; both my husband and I actually miss them -- something you dont hear very often after a hospital stay!

Had a great conversation with Dr. Miller. He answered all my questions.

I loved the nurses here, they did a wonderful job. However, after my experience with billing I would NOT recommend using this hospital. After my services, I spoke with billing to receive a 20% discount off my entire bill as I was paying it in full. They came back to me a year later demanding payment for the 20% and refusing to look into the issue of the discount. I was shortly after sent to collections that ignored the same fact as well. Going forward all of my services will be through Mountain View and the IF Community Hospital.****Update: After going in after this review and receiving a comment, I went into to EIRMC and showed them the paperwork. They agreed that they were wrong to send me to collections and would work on getting me refunded. As of today 9/12/2023, I havent received a call back or a single cent on the refund.

My family has had so many bad experiences at this place i don’t think id have the room to type them all. take your health seriously and go elsewhere.

Bad experience, how does a cancer hosp let pt’s suffer from pain, you are suppose to help relieve pain, sadistic, don’t go there.

I recently went to EIRMC for a scheduled c-section the beginning of April. Not going to lie that I was a nervous wreck the night before and that morning. The nurse ,Catherine, that got me all checked in and prepped was the BEST! She calmed my nerves, answered all my questions, stayed late to be there with me during surgery and to see our baby girl born. She came in on her next shift to check on us. All the nurses during our stay were amazing! We had the best experience you could ask for......with the exception that the food wasnt the greatest but edible. It was a very relaxed atmosphere and I definitely recommend this hospital for delivering mommas!

EIRMC and their staff were truly amazing. They aided in the registration process early on in order to expedite my reception and procedure. The care provided was exceptional as the physicians and nursing staff were friendly, competent and very informative throughout the process. They truly live up to their mission statement and I felt well cared for during my stay there. We are fortunate to have such a great medical center so close to help us medically when we need it most!

The first time I went in, they told me that I neednt worry about my kidneys, its all benign. Not true according to two doctors I saw after this. Then, on May 28th, memorial weekend, I came in with another Urinary Tract Infection. It seemed to me the more experienced staff were off that weekend. The people I had helping me were very inexperienced. One CNA. The first thing they did was to put a catheter in. The wrong catheter. She tried to force it and then pulled it out when she realized it couldnt be forced. Of course, I had blood spurting from my urethra every time my heartbeat. It was bad. So, then they went and brought back a second catheter; the right one, very late and shoved that in place to stop the bleeding. Talk about painful. They had said its this or you can go elsewhere. Right. The second catheter kept clogging, blood clotting from whatever they tore. So, they went and brought back an even bigger one. Makes a good plug? I ended up in another hospitals emergency room roughly an hour later because of pain and discomfort, the catheter was still not right. I filed a complaint with EIRMC soon after. A Raymee Marlin, patient advocate wrote me back June 14th. Said it would be looked into. Another letter from Raymee Marlin, was sent on June 20th, they found nothing was done wrong. To this day I find Urologists hesitant to help me further due to possible scar tissue and whatever was torn.

The nurses, CNAs, dietary staff were all wonderful.

The care at the ER was very good. Getting pain meds was very slow.Idaho Falls is not my home and I was assured X-rays could be faxed within minutes to my local podiatrist. My doctor faxed the permission slip to get the images at at 8:30 on Monday morning to your imaging department. We followed up with a call but no one answered the phone in the imaging department and we had to leave a message. No one would walk down there from the front office to get help. Today is Wednesday and we still have not received a call back about sending the images - bad!

Everyone took great care of me and were very professional and kind. Thank you!

My husband was burned while burning ditches. I was scared to death. When he was airlifted, I had no clue as to what was going to happen. The Staff in the Burn ICU were wonderful. They advised me every step of the way of his progress. I could call anytime, and they always took my call. My husband is doing better and all because of the care he received there. Thank you to the air crew, the hospital and mostly all of the nurses in the burn ICU. Thank you again!!!!!!

The staff members were competent and made me feel at ease.

It wasn’t busy the night I went in. I went right into a room and had a great nurse who was very kind and attentive. I was there for about 3.5 hours, which unfortunately is an average visit to the ER. The ultrasound technician that was on call was also nice and kind. The doctor listened... wasn’t chatty or explained much, but he attended to the immediate concern and told me to follow up with my regular doc with a few suggestions on what to talk to her about. Overall, not too bad of an experience.

I had to visit the ER right before Christmas. The staff was EXTREMELY friendly and responsive. It was really nice to feel like they genuinely cared about my well being and they took my concerns seriously. I cant believe how much their service has improved over the last few years. Good job EIRMC keep it up.

I just had a major surgery, and I received incredible care the 3 days I was in the hospital. My nurses were very attentive to my needs, as well as the CNAs. I was very pleased with my stay, if/when I needed something, I did not wait long before someone was in my room checking on me, or helping me get out of bed, etc. I have been a patient here many times over the years, and not once have I have a bad experience, I highly recommend this facility to all my friends and family.

From the moment that we walked through the doors, we were greeted and assisted through the registration process. Then the nurses that prepped me for my procedure were the sweetest things ever! They were personable and really cared about my comfort. The staff for surgery was also very warm and friendly. I was taken aback by the genuine concern and care given to me over all. Thank you for helping me to quiet my fears and to feel comfortable and at ease.

The hospital was very clean. The nurses when I first got in were very friendly and helpful. The doctors were great. Got everything I needed done. My only issue was with the recovery nurses. Our first nurse was narrowed from Florida. She complained the whole time she was on duty. She ended up quitting that night to go back to Florida. She was on her phone with her kids the whole time. The next nurse was a bit better. But she never really stopped in to check on me. My next nurse was terrible. She missed three of my medicine times. I had to ask her for my meds and she said “oh sorry I forgot” but then she wouldn’t be back for another couple of hours. She told me to make sure I drank a lot of water. But she never brought me any, then proceeded to scold me for not drinking enough water when my blood pressure was too low. I told her she needed to bring me water and she just said oh I forgot and then left. She never brought me anymore.They never brought me any food. Just some cold broth that smelled like wet cardboard. I was there for 2 days!! When I called the cafeteria, they said I was on a clear liquid diet, but my doctor said I could eat whatever I wanted. The cafeteria said they wouldn’t give me anything else.

I had outpatient surgery almost a week ago and my nurses were wonderful! I wish I could remember their names. The lovely woman I had in final recovery room was so kind, caring, understanding, and helpful. She truly made my experience better than I was expecting. Thank you for the great quality of service I received!

I drove up from Florida with a wound (hole) in my lower leg and did a walk in appointment. I visited 4 times over a month period and no matter who I say I felt everyone genuinely cared and had my best interest at heart. The staff is very knowledgeable and explained the treatment along with the expected outcome.

The nurses were so kind and understanding. Helped me to the restroom never made me feel uncomfortable even when they had to help wipe me 🤦🏽‍♀️. My first nurse just went above and beyond. I don’t know her name but she told me a couple stories about ladies getting hysterectomies (which is what I got) and just made me feel normal and kept me calm and comfortable. Gave me advice. Which was super needed.

The doctor I had in the ER for my daughter Dr. Cross was incredibly rude and arrogant and ignorant. Had absolutely no suggestions or possibilities as to why my daughter was passing out and falling to the floor and potentially having seizures and when I asked him for suggestions or thoughts he started being sarcastic and telling me that he would make things up, if it would make me feel better, I will never again take any of my family members to EIRMC very careless doctor and hospital

Doctor lemon is my breast cancer surgical doctor. He was always helpful in explaining every step he would be taking and was always very clear in his explanations.He answered all inquiries clearly and never seemed rushed. I highly recommend him to anyone requiring surgery.

The people were really good and prompt helping me.

They were super sweet, the nurses were very helpful with my anxiety and made me feel very comfortable. It was amazing knowing that I was well cared for and that I had nothing to worry about. Even after my surgery they were very kind and asked me if i was okay, They made sure I was comfortable and not in any pain. Thanks to the nurses and doctors at EIRMC

I like urology they take care of my daughter very well and understand me needing to be with her. She loves your staff

Everyone was very kind and I feel like I was well cared for. My only complaint would be that I let the anesthesiologist know I have not had good experiences coming awake. I have been nauseated and vomited. He assured me that things are better these days but I still woke up and vomited. My brother-in-law is a nurse anesthetist and he said there are things that can be done to mitigate that. Hopefully next time they will take me seriously.

Best ER experience Ive ever had. They were super fast but still attentive and nice. Going to the ER is never fun, but I appreciated the friendly nurses and doctors and they took great effort in helping me be comfortable.

Awesome experience. Everyone was friendly and truly caring. Took great care of me from beginning to end. Nursing staff from day surgery great. Made sure I was comfortable from beginning to end. O R nursing staff was awesome. Anesthesia did a great job. Doctor of coarse fantastic. Could not asked for any one better

I went in for surgery. The staff coming in (covid precautions), admitting personnel,nurses, anesthesia and doctors were all very efficient, kind, caring, and helpful. The delay could have been conveyed better but all in all it was a good experience. The recovery nurses were extremely nice and helpful.Id go back, if necessary.

Great nurses and doctor really on top of things.

Was there for a CT scan. The staff was very professional and explained how it works

Very professional care . The nursing staff took really great care of me . I am very thankful to all the nurses and staff. The doctors steered me into the right direction and the road to recovery. I want to thank my social worker he is an awesome guy. Not to mention the cafeteria serves the most wonderful and nutritional food. I really appreciate everything .

5/1/21I had a great experience! The Labor and delivery staff were very kind. I was very impressed. I didn’t have any issues and I hope that when I deliver I am treated with the same kindness & love. My husband also was impressed & felt so comfortable. Also I appreciate them including him and talking to him. I’ll update after I have my twins!