NextCare Urgent Care Kansas City

Booked online seamlessly before leaving work. Got the appointment set for shortly after getting home. Nurse that did initial intake was awesome. Very nice, genuine and friendly, despite it being quite later into the afternoon. You would have thought she just got there. Even advised she hoped I got better soon. Seemed like a genuine concern, not a forced response. Wait time always a little longer than I enjoy but is to be expected with urgent care and priority of patients.

The wait was very long but it’s peak flu/virus season during the holidays. Once in the treatment room, the nurse practitioner took her time to diagnose and properly treat me. She was thorough, professional and very kind.Thank you!

The wait was a little on the longer side, but it was so worth it. Everyone was so nice and welcoming and validating. I was treated very well and was prescribed with the perfect medications, making me feel better and back on my feet only after taking 2 dosages. Thank you for the great service. I will definitely return.

This urgent care used to be top notch. Not anymore. They allow you to book appointments and then see you over an hour past your appointment with no apologies or urgency. The nurse said she is only one person and can only do so much. The practitioner saw me for a whole 30 seconds and concluded I was fine. No extensive consultation whatsoever. Felt like I was there to fund the place and not receive any true medical treatment.

My provider is closed on the weekends. My health insurance approved a referral. But three hour wait. Called referral office back and they changed referral to NextCare. I was able to schedule an appointment, completed check-in on line (Much better doing this from home than in the waiting room). Showed up for my appointment 15 minutes early, check-in was a breeze. Staff was very friendly, diagnosed and treated. NextCare is comfortable and well managed facility. NP Laughlin is very professional and diagnosis was exactly what I suspected (as I am a RN). Taking antibiotics and recovering at home.

Shelby, who was very nice, sincere, detailed and knowledgeable helped us out very well as we walked in! The doctor Kelly was funny, amazing, and quick. I could not be more impressed with our experience today! Thank you for being so straightforward and positive and giving us a clear answer!

Went in due to respiratory problems, couldnt breath, high fever, body aches, headaches. After speaking with a doctor via telehealth who suggested i go in for a chest ex-ray and thought that I may have walking pneumonia. The intake lady was super nice. I got there well before my scheduled appointment, but wasnt seen until about 1 hr after. ( no, it wasnt busy) After getting called back the nurse put the oxygen tester on my finger asking me my symptoms. I was having issues breathing and struggling to breath. The nurse looked at the tester and replied well, your reading is normal So concern completely ignored. Next room with the doctor, asked if I had been around anyone who has been sick. I let her know my brother was at my home recently and found out he had walking pneumonia. This doctor looked me straight in the face and told me...walking pneumonia is NOT CONTAGIOUS !!!! So needless to say, I do NOT recommend this place, that doctor needs to be re-educated, and doctors need to do better for the people in need. Over all ridiculous experience.

I can’t say I “enjoyed my experience” - you go to urgent care when you’re not feeling well. However, though the wait time was long even with an appointment, all the staff are friendly and professional. The space is clean and I appreciated the distance between other patients in the waiting room. Once I was called back, my visit was both succinct and thorough.

After calling in to make sure we could get an X-ray and checked for pneumonia and being told yes we set an appointment. When we get there we find out the Dr and X-ray tech are not in and we can only do virtual appointments. The medical assistant was extremely short and didnt even bother asking for all symptoms. Once we finally go to talk to the doctor she went on to tell us that our previous flu and COVID tests are false negatives even though symptoms are pointing to pneumonia and that antibiotics have helped my wife who has the same symptoms. It took arguing with her to admit that she was wrong and to prescribe antibiotics and Prednisone. I told her in the past it takes higher than 20mg Prednisone for me, and she proceeded to give me a script for 20mg tapering down to 10mg after one day. I wont be coming back here if Im not going to be listened to and ignored about how Im feeling and how meds effect me.

The check in process definitely needs to be improved upon. I called early morning to schedule an appointment. I was told 6:00 PM was 1st available. Couldn’t believe it but took it anyway. Arrived 15 minutes before check in and checked in. There were several people in waiting area when I arrived. At about 6:50 PMI asked why I had not yet been seen. I asked if the people here were walk-ins. I was told yes. If you are going to ask (offer) scheduled check-ins then I would think we would be taken at our scheduled times before others (walk in). What is the point of scheduling a time when it appears that you take everyone on a fist come first serve basis.

Would give negative five stars if I could. Ive been to this facility twice in the last 5 years. Each time theyve told me to go see a different doctor, rushed me out the door without caring enough to give me any helpful advice or instructions. The apathetic doctors are nothing more than overpaid paper pushers.I will never step foot in that facility again. Nor will I pay their bill for them to shove me out the door with tears running down my face.

I used Next Care several months ago and had an excellent provider. Today’s experience was very different. I thought I had a UTI which tests ruled out. I waited in a room for an hour, feeling awful, sitting in a straight, unarmed chair. The provider, whom I hadn’t seen before, walked in, leaned against the wall and told me that I didn’t have a UTI. I told her I felt awful and what else did she think it could be. Her response. “I don’t know.” She never introduced herself or asked me any questions about my medical history.I have chronic conditions which should have been discussed and considered. I just wanted to feel we had throughly explored the situation and that the visit was worthwhile. Extremely disappointed and will not be returning.

My mom had a UTI infection the day after Christmas.  This was the third clinic we had been to as the others were either booked or had a 3hour walk-in wait.  Our wait was about 2 hours but the staff was very compassionate and kind.  Meds were prescribed for her and the care giver even told us about a daily dose medication that might be helpful for her frequent infections.  I would definitely go back here.

Staff were all pleasant and professional. My first visit was very quick in and out. The 2nd visit was on a very busy day, lots in the waiting room. I had an appointment but had to wait about 40 minutes, but then I was seen and released quickly.

As someone who is always on time, we actually came 30 minutes prior to our appointment. We waited an additional 45 minutes after our appointment time before we were even taken back to a room where we waited another 15 minutes to be seen by a doctor.. Why are there scheduled appointments if they are literally one hour off of the appointment time?

Made an appointment and still waited a good amount of time to be seen. Staff was very friendly, waiting area clean. Their website made it seem like they could help me but I paid my copay to be told to go to a dermatologist.

My visit to this clinic on August 14, 2023 is one of my greatest regrets.Before I begin - to anyone reading this, if youre suffering from anything remotely complex, please consider seeing a specialist or establishing a primary doctor before seeking help from an Urgent Care. If you absolutely have to, please double check their treatment plan and prescriptions with another practitioner. It could literally save you months or years of misery.As I stated before, I visited this clinic on August 14, 2023 for hematuria. I hadnt established a primary doctor yet so an Urgent Care seemed like an okay place to start. Upon being seen the nurse tried to convince me that I had an STD/STI despite not having performed any tests yet and ignoring my medical history (one long-term partner who is also clean). They collected a urine sample for basic testing and part of it was sent off for culture analysis. Before being discharged and without proof, the nurse practitioner diagnosed me with prostatitis and prescribed Ciprofloxacin to treat it. I tried asking questions about alternative causes that werent infection related because it just didnt seem possible, but every alternative was shot down.I was unaware at the time, but Ciprofloxacin belongs to a family of antibiotics known as fluoroquinolones that are highly potent and dangerous. The FDA placed a black box warning on them stating they should only be used when no other option is available.Three days later the clinic notifies me that the culture analysis is clear. Despite the good result they recommend that I finish taking the antibiotic. When I ask why, they push the STD/STI theory again, but this time try to convince me that my girlfriend has been unfaithful. I ignore their gaslighting and very naively finish taking the antibiotic. A week later I started experiencing side effects...In the months after taking Cipro I suffered from central and peripheral nerve damage, body-wide tendonitis and damage to my gut lining. These symptoms were later confirmed by two separate doctors to be linked to Cipro. And my original reason for the visit, hematuria, was actually caused by a busted blood vessel not an infection.The diagnosis and prescription I received from this clinic has caused me a great deal of suffering over the past year and has drastically changed how I view conventional medicine. Im still on the road to recovery and thankfully doing a bit better.To anyone reading, please read the safety information for any medication you take. You cant rely on medical practitioners to warn you.

We waited for three hours with an appt at 530 with a fever and feel awful and then to get called back at 710 to check vitals and tellMe they don’t have the flu swabs. Awful. You could’ve said that at check in. Maybe have a nurse come and triage and then let the patients know instead of waiting for three hours to be told we are not equipped to do urgent care matters. I wouldn’t recommend this nor any of the next care urgent care facilities to anyone.

I had a medical emergency and should have known better than to stop there. Ive worked in an Urgent Care clinic for many years and was surprised they just let me sit in the waiting room, telling me I would be called back after two other patients. We left after 10 or so minutes and still had one patient ahead of me. I went to Barry Road St Lukes ER because (sometimes) every minute counts and the girl at this clinic told me upfront they would send me on.Dont go to this clinic if its an emergency - its ran by appointment like a doctors office. I was refunded my copay.

Woke up not feeling great, was able to get in same day. The front desk lady and the actual doctor were extremely nice and welcoming. I felt like a bit of a burden to the nurse that brought me back.

The entire medical staff was very kind and informative. I came in for a UTI, and they treated me for that. With the urine results the nurse practitioner (my apologies I forgot her name) went further with her questioning regarding my diabetes. She had my blood sugars taken and made a referral to ER. Though that is not what I was expecting or wanting I really appreciate our healthcare at Urgent Care going the extra mile to seek further, evaluate and speak to me as a concerned healthcare provider. Thank you to the staff that worked this evening 12/28/24. Not only was the nurse practitioner exceptional, but the nurse that took my vitals, etc. As well, the front desk scheduler / receptionist took the time to schedule me as I was a walk in. Thank you……otherwise, I would have waited until Monday to do anything.

I really appreciated that you were open on a Sunday! My provider seemed rushed though as it was near the end of the work day. She was kind, but I felt rushed and overlooked. I came in for back pain and was only treated for my asthma and the provider didn’t look at my back or touch it at all. I expected an x ray or something to possibly determine exactly what the pain was, and that concern was just swept under the rug.

As unprofessional as the service was I would consider drug testing everyone employed. The nurse asked me if I remembered my son’s weight that she should have recorded moments ago. She left and came back telling me scripts were sent, I asked for what meds, and what diagnosis? The nurse said she didn’t know. After waiting 2.5 hours headed to St. Luke’s to be told my son has an ear infection in the same ear the NextCare Dr said was clear. You’d be better off else where, trust me!!

We brought our daughter in on a Friday night so we could make sure her wrist was not broken. They did an xray and told us there was no radiologist until after midnight. We called the next day and it had not been read yet. We called Sunday and left a voicemail and didn’t hear back. I called Monday and the staff I spoke with apologized for the time it was taking to get the results and that the fax machine “was down”. We received and a call the following Tuesday with the results of the xray, and the staff on this call said that calling us back “had fallen through the cracks”. This is unacceptable!

I went in last Sunday and had received a test to evaluate my eyes. Loved my intake nurse and the doctor that evaluated me! However, test results like these really matter in terms of days, especially with the progression that organs can have over a week. I was told I would receive test results within 3-5 days, in which I was okay with waiting. I called yesterday, the Friday following, for the first time in the morning, in which I was told that the results were in, and the doctors would have to call me in between patients as they were busy, and the receptionist did not have the authority to read them to me. I completely understood, but did not receive a call. I called back at 4pm, and was told Weve been busy, and we still have until 8pm to call you. As I was polite on the phone, this tone was a little bit off to me to say the least, especially since the test results could result in having to take antibiotics, which time matters, especially with pharmacies closing relatively early compared to 8pm. So I waited again, and called at 7:45pm, as I did not receive a call. I asked if I could get the test results before they close, and they said to me that they had 5 more patients to see, and other patients were going to have to wait to receive calls tomorrow morning too. At this point, this passes the 3-5 day threshold, despite them having my results for 24 hours. For matters that may concern a test, please go to another care facility, and avoid trying to be convinced over the phone that you are being impatient with your test results.Update: Received a call today, the Saturday following my test, at 1:40pm - Specialist on phone was kind and straight to the exam results! But again, if you have something that concerns a more urgent matter with testing, they may not have the capacity to review your results in a timely fashion!

So theres a couple of reasons for the 1 star, but Ill explain the one or two positives momentarily.+Was able to make an appointment 30 min prior to desired time of wanting to be seen. Not bad for a last minute appointment+The gentlemen who performed the initial tests on me (John?), super nice and understandingThats where the positives endIm someone who does not have insurance as of right now, so the price was high for me. Something I anticipated anyways, but Ill get back to that. Paid $350 before being seen, understanding of that process as well. Super nice guy helped me out, ran the tests and put me in their exam room. I waited for about 10 min and then some other woman (I assume a doctor) told me quite abruptly that I tested negative for the 3 things I got tested for (flu, covid & strep). Before coming in, I had a fever that peaked at 102.6 and had an up/down temp for past couple of days prior. My temp was down because had taken 1000mg of Tylenol + Ibuprofen. Before heading in, my significant other and I self diagnosed myself and we thought I had strep. Obviously I need a medical professional to test me for it so I can get some meds. So when I came up negative for this test, the doctor just said I had some viral infection thats going around and Im good to go. She didnt seem to care too much as it was close to closing time for them. Felt like I was just being pushed out the door. She even said something dismissive as, You want me to get you some steroids to help? No, I want some fuckin antibiotics. So I left. My symptoms got worst over the course of 3 more days. Went to another urgent care and immediately got the treatment I needed. Surprise surprise, it was strep. Before going to this other urgent care, I called this one back and explained everything. Symptoms worsened, new problems came up (mouth lesions, coughing (more), etc.). I would have to book an entirely new appointment AND being charged another $350 on top of that. Im unsure if theyre testing methodology is flawed, but seems off that I dont just get examined a second time having spent so much the first time around. The person I spoke with was also not very helpful and rather dismissive when I mentioned potentially malpractice too. So that was interestingDo not go here if you want to get better. Do not go here if you have no insurance. There are cheaper and better options available. The other place by the way was $119. $119 for the same exact level of testing, except it felt more personable and like they cared12/20/2024 UPDATE: Got hit with another $235 bill. So come to find out the $300+ I paid for was just for me to be seen. The additional cost were the tests they conducted. Heres the itemized list:$50 For Flu Test$50 For Flu Test (Duplicate?)$75 For Covid Test$50 For Strep TestI dont know how I feel about getting another bill for this especially knowing the outcome of my visit. I plan on disputing this list especially since they cant make an accurate one; similar to their testing

Not impressed. I showed up before my appointment time, had to wait 30 minutes after my appointment to be called back. I barely got to talk about what was going on with me the girl who did my vitals spent the entire time talking about herself instead of talking to me about symptoms. Then the nurse came in and was not interested in helping me at all, she just wanted to confirm I didnt have what I thought I may have had and was done with me once she glanced in my ears. 10 minutes TOTAL of being seen for NOTHING cost me over $100 and I am leaving with absolutely no help or suggestions besides just keep taking ibuprofenI think what makes me the most upset is the fact I spent less than 3 minutes with the actual nurse. I want that to be an exaggeration but it isnt at all. Literally less than 5 minutes before she was ready to be done with me. This felt more like a scam. She couldnt have spent another 5 minutes to talk with me about symptoms and talk about what steps I should take? She absolutely knew I was leaving feeling not taken care of and even had the gall to tell me my doctor would have seen the same thing. No shit. Of course she would, but she would have also taken the time to talk to me about what might be causing my symptoms. This lady had no guesses and did literally nothing but check in my ears and down my throat. Didnt check my nose, didnt talk to me about symtoms, maybe she would have listened better than the girl that was supposed to listen. I felt talked over and that once they got my money they may as well of been done with me. I have never left a place feeling so untaken care of.

If you want a place that doesn’t listen, rushes you, and dismisses your feelings this is the place for you. Gave 2 stars because the receptionist was at least nice and the scheduling was easy.

Edit: its funny how the clinic manager can comment on this review and still not call me back....If you need an urgent care facility go anywhere but here. They will not call you back after 4 calls. Have a question about why youre not feeling better? You better consult google because these people wont take the time of day to even listen to you or provide an alternate solution. Seriously treat yourself, consult google or go somewhere else because this place is awful.

I made an appointment for a follow up blood draw, and someone had put the appointment in for 2025 not 2024….so I showed up at my appointment time only to be told I’d have to wait behind all the walk ins and other appointments to be seen. I waited for an hour, was never seen, and had to leave to get to another appointment. I will never go there again!

I love this urgent care - only wait time is a bit excessive….spent about 1.5 hr before being seen, however, once through, it was quick.Recommend to sign in from home and then view the waiting room until you are next person up and head over (depending how far you live).

My visit there was quick and seamless. From the moment I walked in the door, I was greeted with a warm morning smile with clear direct instructions on how to check in. My wait time was minimal, and the process of getting checked by the nurse and nurse practitioner was quick, thorough, and comfortable. I highly recommend this office if anyone needs care urgently.

I was not pleased at all. I had to wait an hour to be seen and they did nothing but took my co-payment of $55.00. I should have gone to the hospital emergency which I did and got the proper treatment needed. I very much disappointed and asking for my co —payment of $55.00 be cancelled for the lack of service

We saw a wonderful doctor. He was very kind and attentive. The only downside was that we had an appointment for 12:15 and didn’t get to a room until 1:10 and we finally left at 2:05.

Was told you guys could do a simple procedure because I called aheadto take care of a In grown fingernail just cut it out now its infected Like I told you ! Then you wanted to charge me $150 upfront that I paid. Come to find out you can’t even do the procedure. I will never be back! And I’m making sure to tell everybody not to use you guys. I got lied too, Overcharged With health insurance explain that one! Waited forever! She didn’t even look at my finger. She was ready to go home.

I was visiting with my husband from out of town for his business trip and we both ended up with a sinus infection. We went to NextCare and they took great care of us. Thanks to them, we are feeling MUCH better as we head back home.Many thanks!!

I was here one time (6/2023) before my last visit (9/11/2024) and it’s 3 stars because of the first person who took me back for vitals before I saw the wonderful NP, and the nurse who gave me the steroid shot.I was reading my kid a bedtime story when my lip swelled up, due to an allergic reaction and I freaked out because I don’t have allergies. It definitely wasnt something to go to the ER, and NextCare still accepts people 15 mins before they close. I immediately made an appointment online (super easy I highly recommend) and got there at 745 pm. Front desk receptionist was wonderful as well. Honestly would be 5 stars if it weren’t for Ashley. She was cold, rude, and I’d say hostile towards me and rolled her eyes. Social media is full of people who chose to be In the medical field for aesthetics and not actually to care or have empathy towards patients that need medical advice. Based on my 5 minute experience with her I wouldn’t return for fear of having her take me back. Not sure if she was a MA or a CNA… but no thanks.Too bad because everyone else was extremely lovely, professional, and had me out the door in 20 minutes. Thank you ladies! (Not Ashely though)

What a great experience! Everyone is super friendly & if there is a few hr wait they let you leave and will call or text when you are up next. Highly recommend this place.

All in all, the service was excellent. Fast, professional and friendly from check in, nurse, doctor and treatment then on the way out. This was my first time to this office so I had no idea what to expect. Easy to find with a nice, clean and open space. Thank you and a big thanks to Dr. Tom (I think) for spot on treatment for my issue.

Awful. Waited FOREVER and got their 30Minutes BEFORE my scheduled appointment. They didn’t get me in till and hour AFTER my appointment time. The “nurse” acted like she didn’t care at all about the reason I was there and made me feel like I was lying about what was going on. Didn’t recommend anything except taking an oral medication. No care instructions, NOTHING. I will never go back there! I used to love it, now it is AWFUL! Empty rooms and not taking care of anyone seems like their motto. Trust me, find another place to go as you will waste half your day as I watched so many walk-ins get up and leave. Wish I would have done the same thing.

The girl at the desk was nice. I made an appointment and had all my paperwork filled out prior to even getting there. However, i still waited about an hour and a half and that was just to get taken back to an exam room. Which kind of defeats the whole purpose of having an appointment to me. So if you go just know that even if you have an appointment you will still be waiting a good amount of time to be seen. Care was mediocre.

The intake and front desk are nice. The FNP who is actually treating you is not. Dont come here for workmans comp stuff, they dont actually treat you. Just have you come back each week to keep billing your bosss insurance. I strongly suggest not coming here. FPN Kelley Steele does not care about you getting better.

My mom and I made an appointment, gets for 1115 and mine at noon. We checked in there at 1115 and I didn’t get seen until 115. Don’t bother making an appointment because even if you do, it’s first come first seen despite your Appointment so it’s a waste of time. Just walk in and expect a two hour wait

Stay far away from this urgent care. The provider I saw, not even sure she was a doctor, she didn’t present herself or anything but I went in for several spider bites in multiple areas on my body. She barely glanced at them and told me they weren’t spider bites and then asked if they itched and I said yes and she said yeah spider bites don’t normally itch….i have 2 veteran RNs in my family and they are both the ones that told me to be seen because they were indeed spider bites and you can do a quick google search and see they were indeed spider bites including itching being a very common symptom of them. I ended up going to a different urgent care and was told by the doctor they were indeed spider bites and looked like brown recluse bites at that so was prescribed medication to treat. So dissatisfied as brown recluse bites can be extremely serious if left untreated so had I taken the first providers word for it, it could have gotten very bad for me. Glad I followed my gut and got a second opinion.

Great service, friendly staff and the doctor was amazing. Ended up signing up for the monthly subscription to visit without paying a cap ton each time (since I have no insurance) and it was a great experience. Doctor was very professional and had a great bedside manner. Libya was very clean and neat. I scheduled an appointment for 7pm, was there by 6:45 and was called back no later than 7:05, great service! Will definitely be back next time I need to go to urgent care.

Service was great and registration was easy. However, it wouldve been very helpful to know that they couldnt help with my specific issue involving an ultrasound BEFORE I paid my $85 co-pay. In the future, consider asking for a copay after the visit. I didnt even see the Dr for longer than the introduction to my issue.

Visited 1 April 2021(Not an April fools joke)I was notified that I had been in contact with someone who had tested positive for COVID-19 so I needed to get tested.At approximately 8am I searched my location for the nearest testing center and results for Next Care Urgent Care came up. I navigated to their website which laid out instructions for scheduling an appointment. I then navigated to solvhealth[.]com which allowed me to select an appointment time, fill out all paperwork prior to visiting the clinic, uploading an ID for them to identify me upon arrival, and inputting insurance information. The site was user friendly and easy to use. Within minutes, I received an appointment confirmation and further instructions on what to do when I arrived.When I was selecting an appointment time, there were availability for every 30 minutes increments from 8am all the way to 7pm (if I remember correctly). I selected 5pm since I was attending a virtual training and would not have time before then. Near my appointment time, I received a text message reminder.I arrived at the clinic and on the door to the clinic there are signs posted with instructions about checking-in. It was a bit unclear since it did not specify if patients should check in and wait outside or check in and wait in the waiting area. Since I was there for a COVID-19 test I decided to wait outside because I could see two other patients sitting in the waiting area to be seen. I didnt want to potentially expose them.After I checked in using the provided QR code, I immediately received another text confirming that I had checked it. Once I noticed the two patients were gone, I went in and sat in the waiting area. I guess my insurance information was inputted wrong because the receptionist asked to see my card so she could make corrections.After a few minutes of wait, nurse Melissa who was very friendly, took me back to triage. It wasnt even a minute after she was done that the doctor came in, had a brief discussion with me, then administered the test. She informed me that it would be about 15 minutes so I sat waiting. This was probably one of thee longest waits ever! I was so worried especially since I had a slight fever. Luckily, the doctor came back and notified me that my results were negative. YASSS!!The clinic was easy to find. They are following all COVID-19 protocols: contact less check-ins, physical space between seats in the waiting area, masks required for all patients and employees, available hand sanitizer and hand washing by staff.It was a cold day and the temperature in the waiting area was comfortable. However, the exam room was extremely hot so the nurse had to keep the door propped open during triage.Overall, the facility was clean, the staff was friendly, and service was efficient.

The care I received was very good. They took time to explain and set me up with the medication that was exactly what I needed. Very patient which put me at ease. Would highly recommend Nex care to everyone.

They weren’t busy but the wait was a little long , nothing I didn’t expect. Everyone was nice and friendly. Doctor got me in and out quick with no issues!

It wasn’t the worst experience I’ve ever had at an urgent care, but it wasn’t the best, either. The nurse seeing me barely asked me any questions about my condition, medications, or medical history. I think I saw her for a total of 5 minutes total while I waited for 30 minutes in the exam room (on top of the 1.5 hour wait to see them in the first place. And this was WITH an appointment). She also printed out the visit summary and accidentally handed me confidential medical records of another patient who was also being seen at the time. I’m going to give them the benefit of the doubt and say it was a bad day/maybe they were understaffed at the time.

The nurse practitioner was great. Very nice and helpful but the wait to be seen was awful. My daughter waited 2.5 hours and I waited 1.5 hours to be seen.

They were very nice. I was a walk in got me in time. Doctor was very nice and explained my problem. I highly recommend this place

Literally go anywhere else. Waited 3 hours past the appointment I made online way in advance which was pointless. Then the NP made me do an X-ray which doesn’t show anything when it comes to a possible stress fracture. Then she sent me on my way after another hour wait in the room for her to come back. They only care about money, not their patients.Update: Turns out I have a serious stress fracture and my new doctor said that urgent care NP was very neglectful.

We visited NextCare after my son dislocated his elbow on a layover in the Kansas City airport. The doctor we saw was kind and friendly and took good care of my son. They were sensitive to his pain while trying to get X-rays, and when we ultimately had to go to Children’s Hospital, they called ahead so the ER was waiting for us. We highly recommend NextCare.

We were from out of town & were very fortunate that your clinic was open & able to attend to Mick quickly. The clinic was very clean. The nurse & doctor were very caring & thorough. The receptionist was very helpful. Thank you so very much! Mick & Sue Coe

Left before seeing the doctor after more than an hour waiting we were informed that there was an urgent matter so we were still second in line and the wait would still be a while!

Quick service that quickly addressed my concerns, diagnosed pneumonia and had meds called in to get me started towards recovery. Very impressed. In and out in one hour.

Upon arrival I was told they were not taking walk-in and needed an appointment. So I got online and found an appointment for 30 minutes later. I told the front desk I had an appointment and she said to go have a seat. Two minutes later a “manager” came out and told me my appointment was “invalid” and cancelled it through their system as she was talking to me. This is terrible customer service and patient care.

Freaking Awesome you have amazing Nurses. Wish I could remember the nurse that checked me in name but Kelley completed my physical. Listen people people I was so comfortable Huge Thank you those two. Making Nursing Proud❤️

There was a hole in the sidewalk on main Street that got my toes so I went to Nextcare to assess the full damage and the nurse that helped us, Carolyn, was so kind and I really appreciated how helpful she was and how comfortable and made us. Really made the experience great! Thanks!

The nurse was incredibly sweet tonight! She was so helpful and kind to me coming in right before close with a broken foot. The doctor was also kind and quick. I got right in with X-rays and sent with a boot and crutches until I could call for my Ortho consult Monday. I would go back. Quality care and quick and easy.

This place chronically over schedules even though its chronically understaffed. After 1 hour and 40 minutes past my arrival time, Id still not been seen. When I asked when I might be seen, I was treated very rudely and unprofessionally. NextCare needs to overhaul the way it treats its patients.

Service was slow I ended up having to re test due to my sample being deluited. Made me wait so long I had to empty my tank for a UA and refill.

Great service! Went in unable to walk. They gave me a wheelchair and rolled me out to my car. Was able to walk again later in the day.

Specifically scheduled urgent care appointment at this facility because they have x-ray equipment, as I have an injury to my foot. No one at this facility today to run the xray, so had to make an additional appointment at diagnostic imaging to get necessary xray. Care and personnel were excellent, just couldn’t get a diagnosis.

Very pleasant place, nice a staff. Not a bad wait.

I had been sick for 2 weeks and while in KC I got to feeling terrible with coughing and congestion. My friend suggested I go to urgent care and I found this facility. I had no appointment but they worked me in. The ease of filling paperwork on my phone was great. They all listened to me and treated me great.

This was a terrible experience…. I had an appointment but wasn’t seen right away. The entire appointment lasted about an hour. I was charged $100, usually $50, as a co-pay. They sent me on my way with no medication and just said well maybe it’ll be better in a month

Definitely got me in and out on the track to feeling better. Very Warm and welcoming staff that made you feel at ease!

The staff was pleasant & knowledgeable. The facility was clean. They had us in & out in less than two hours! 😃

They called one person back per hour. I literally sat in the waiting room with the same people for over an hours time, while watching the staff wondering about. Wouldn’t recommend going there unless you want to wait half a day.

Went in for a scheduled xray and took a hour to been seen, and wasnt shown xrays and just told it wasnt broken but not cause for my swelling or care for my problem.

Had a appointment but still waited 40 minutes staff pleasant physician assistant was knowledgeable and got prescription called

Was able to make an appointment on a day when other urgent cares were running 2-3 hour waits. Took about an Hour total including xray.

We got in fairly quickly (had an appointment but then waited 20 min) and the nurse was nice. The receptionist was not very friendly, especially when we had not understood when she told us something about our insurance. The doctor was ok, not overly welcoming or friendly either but was nice enough. We were confused about what she thought the illness might be, and had to ask the nurse if she was coming back to explain, which I felt awkward about. I wouldnt avoid it, but its too bad they dont make patients feel a bit more comfortable (especially when people arent feeling well in the first place).

Rather slow to receive care. Then staff seemed very rushed. Was only handed a CD of my xray, never saw the images, nor was there any physical examine from the DR. Truly pointless visit.

The ladies there were very kind. Service was pretty quick but there were no other patients there. I was originally misdiagnosed. I came in for a badly rolled ankle. They took x-rays of my ankle and one of the ladies looked at them and told me there wasn’t a break. She also told me that it was a grade 1 sprain and that I could start putting pressure on it to walk. She said that if the radiologist came back with anything different, she would call me. While I was leaving, she encouraged me to walk on my foot using my crutches and I did. After I got home, she called to tell me that the radiologist found a break in my talus bone, and she apologized for telling me inaccurate information. I’m frustrated that she encouraged me to walk on my foot without knowing for sure that it wasn’t broken. I should’ve just waited to know for sure. I realized after our phone call ended that I had more questions and it took 3 more phone calls to finally get some answers. Overall, I’m frustrated with originally being told the wrong diagnosis. But I understand that mistakes happen. I just hope that, in the future, they decide to wait for the radiologist’s input before giving any instruction on how to treat an injury. I could have worsened my fracture if I had continued to follow her instructions for a longer period of time. Thank goodness that didn’t happen.

I was in & out. Everyone was very friendly. When youre sick and not feeling good all you want is gentle people ( at least I do) and they were all that and more!

Going to this Urgent Care is so much easier than a hospital ER. It takes months to get into my Primary.I have always received excellent care at this Urgent Care (Tiffany Springs) & I like how you can call ahead to get appointment or use the app. Wait time is very minimal that way. Staff is always nice and facility alway spotless. Highly recommend

They didn’t seem very urgent on my case even though it was a head injury. Then when I got the staples they didn’t tell me how to take care of the wound or anything.

Same as CVS. Even though I got there an hour and a half before their close time, (and there were only two people in the waiting room), they have no more room for walk-ins today. They need to change their advertising to walk ins if we feel like it.

Had to wait-a-bit, but thats understandable for a Saturday afternoon was only in with the Doctor about 3 minutes, but thanks to the fact that they got beyond the antibiotic. This did not progress. I did end up at the A. R on Monday, cause I was concerned about it and it ended up being too brown with loose bites. But I am clearing up and they said thanks to youre all giving me the antibiotic. It did not get as bad as it could have been so thank you all very much.

Horrible experience waited 3 hours.I will never come back ever They didnt apologize for the long wait

Expedient care. The check-in process was easy. After getting to the back, I was seen in under thirty minutes.

I went there August 26th and was told I had scabies. However, I needed 5 persent cream to put on and they prescribed 1% which is not what was needed for scabies. I am solely mad at them.

The only downside was the length of time waiting to be taken back to an exam room. The staff was very pleasant, knowledgeable and helpful.

Made an appointment but the wait WITH my appointment when I got there was over an hour past my appointment time. It’s faster to just leave and go somewhere else than to wait forever to be seen.

It was an interesting visit. I got there and they said to use your phone to sign in. It seem they were little short staffed or something. I waited an hour but that is because I got there later in the day. But I knew there would be a waiting period. Then I was seen quick after the initial exam. The doctor was quick and precise. She listened to my issues. I got my meds to the place I wanted to. I like how when you sign in and fill out paperwork on your phone and they ask you which pharmacy you prefer. I thought that was a neat ideal. Also they show a live waiting list which was also pretty neat!

Had such a positive experience at this location! I made an appointment the night before which was a seamless process online. I’m glad I made an appointment because a huge rush came after me. I was seen within 15 minutes of me arriving. The customer service from the receptionist to the nurse and doctors was genuine and friendly. I left needing to pick up a prescription which was also seamless. The clinic even called the next day to check in. One of the best Urgent Care experience I’ve had.

Great customer service. In and out in about 1.5 hours. Front desk lady was so nice. Nurse was amazing. Doctor was cool.

Had an issue with my breathing and lungs and I basically told the Dr what I tht it was they did an x-ray and just said its negative sent me on my way I got no medication to help me or any advice

Third trip here. Waits can get long, even with an appointment, but thats everywhere nowadays. At least once they call, things move quickly. If my PCP is 1A, they are my 1B.

After scheduling an appointment and getting my paperwork filled out ahead of time, it was only a short wait before I was taken back and the physicians were amazing! Very kind and got me taken care of quickly!

Deplorable bedside manner and lack of care from the FNP. Actually appalling. I understand if she examined me and made a recommendation on next steps but she actually did not even attempt to. I believe because I was in a car accident and my complaints were the standard back and neck pain in addition to foggy-ness she immediately discounted me. She actually said “well you drove here didn’t you” because she was eating outside when I pulled up. Regardless of if I drove there or not - regardless of her personal opinions on me based on my appearance or reason for going to the doctor - there is a standard of care that was absent,  insulting and discriminatory. I was in an accident that deployed all airbags, totaled my car and left me in pain.  I just wanted someone to examine me and either tell me I am fine or recommend my next steps. I’m in a state of shock by the behavior and would never recommend anyone trust this provider for care.

I got outstanding service when I went in for my visit. Ashley is wonderful and I am so thankful for the help she gave me!!

I would give no stars, I need some insight about what is going on with my health, I got about 4 minutes of maybe and I dont know and rush me out the Door with a antibiotic and I went for racing pulse!!! It cost me $150 and more anxiety then I had before I went! I dont even know who I seen , never interested herself to me and was in the biggest hurry

Worst care I’ve ever received. Waited two hours to see a doctor. I tested negative for the flu and the doctor went on and on about her illness that she’s been dealing with the past couple of days assuming that exactly what I have when I have no matching symptoms. Her demeanor was very cold and flat. She told me there was nothing to treat. When she was done she literally just walked out of the room. I was confused if that was her way of ending the appointment. Extremely rude.They did nothing to treat me and assumed my diagnosis without any other tests.

Friendly people who seemed like they genuinely cared, quiet & clean environment, would go there again in a pinch vs the ER. Made my broken foot a little more bearable.

Will never be going back here. Walked into the exam room and before the nurse even asked about my symptoms or took down my information. The doctor walked in. Looked in my ears and throat(only thing she did). And said I have a cold. I should have been tested for Covid at least given my symptoms. She told me come back if you have a temperature of 100.4 or above. They hadn’t taken my temperature. I had to ask them to then take my vitals. Many symptoms I’m having are concerning. Including vomiting blood and not being able to hold down fluids or food. But I was told to go home, rest and hydrate. How do I do that if I just immediately vomit everything back up. Ridiculous.

I was applying for a company that sent me to this facility for a dot exam. My one year dot card was good for another 9 months but the company said I had to take another physical. They sent a group of us over at once and this place rushed you through. I have had numerous dot physicals and they always did one thing at a time. The woman who gave me my whisper test was doing it at the same time she was training another employee to take blood pressure. I am right handed and the trainee was taking it with my right arm instead of the left arm. They were doing 2 things at once. I was focused on the trainee and the First Lady failed me on the whisper test. When I asked the doctor when I was going to get the hearing test later he said you already failed that. So I tried to explain to the trainee that I have been under a lot of stress and asked to sit in the waiting room for a while to then retake my blood pressure she responded that is up to your company. She did the bp retake 30 seconds later and within 15 minutes I was given paperwork saying I failed and that it invalidates my current dot card. So I saw my VA doctor today and was given a blood pressure test by a nurse not a employee trainee and not rushed through the process. Even the doctor did not listen to my lungs with his stethoscope as all prior dot test doctors have done. I definitely felt this place rushed people through like cattle and did not assist to help me pass the tests. Since 1990 I have never failed a dot physical until I came to this place. I wish I could talk to the owner so another person doesn’t experience the same treatment as I felt I was given . This is my blood pressure when given by a nurse not a employee trainee.

Super friendly staff! In-and-out in under an hour with an appointment made ahead of time.

I with at an Urgent Care on the East Coast and you guys do it perfectly! Friendly staff and fast service. My time here and I was in and out in less than 30 minutes. Awesome!

Great experience! Easy scheduling, check-in, plus the appt was thorough, quick and solved my medical issue.Thank you to the staff!

The visit went really good. The nurse and the doctor and everybody. The staff was very professional and courteous and the doctor knew how to treat my problem. I just wish you would have gave me some medicine after I left but she didnt prescribe anything. Other than that it was a wonderful visit and I would use that that branch of NextCare again.

Quick svc friendly staff, very caring from every nurse dr and front. Thx so much. 2nd time there and always treated with care and respect

Great facility and amazing staff/doctors. Been here a couple times as a walkin for wounds and stitches and Ive always been taken care of well! Less busy/crazy than a hospital especially for minor injuries as well as cheaper.

I woke up at whits end this morning in so much pain. I was able to easily book online, make a same day appointment and was checked in, seen, treated with the best care I’ve had so far, and checked out with a treatment plan that was safe for me and my baby that I’m breastfeeding within an hour. They really cared to take that into account and honor my commitment to my supply. Best experience and so thankful. Wonderful staff and providers. HIGHLY RECOMMEND

Ive never had problems with anyone here that’s why its a 3 star. i tried coming back a week after getting medication for a tick bite. my paperwork stated to come back if i didn’t see improvement or my symptoms got worse. well i was in so much pain at the site of the tick bite that i couldn’t sleep because of the pain and i couldn’t eat because i was nauseous from the pain. the doctor that saw me was so rude and told me she had no idea what was wrong with me. she acted like i was faking my pain. she told me there was nothing she could do for me. 3 days later and im still in excruciating pain at the site of the bite!

The ladies I encountered in the office were very kind and approachable. You can tell they love their jobs and want to help people.

Went in was charged 325 dollars only got weighed doctor never touched me just recommend me to Saint Lukes I was seen only 5 minutes total by doctor. Felt I was ignored and not even checked out properly. At Saint Lukes I was charged 125 and was given very good care by staff that really cared about patience. Felt like I was brushed off and would really like a refund.

Ive been to this location before and received excellent care from the attending physicians...However, on our visit on today we encountered a very RUDE receptionist. She apparently didnt have any patience with patients dealing with health situations and I found that to be extremely unprofessional! She needs not be a receptionist in an Urgent Care facility or anywhere else if she doesnt want to be bothered with the people that need CARE!!

Love the care givers. They are thorough and give you all the advice.

Check in was quick and efficient. All staff members were amazing…kind, compassionate, and conversational. My son had to get 5 stitches. The doctor was quick and efficient putting him right at ease. I highly recommend NextCare on Ambassador to everyone. The staff and care are top notch.

The person taking all questions was so helpful. She was kind and knowledgeable. There was even a problem because calls were being diverted to Lawerence Kansas. She was so patient and understanding while talking to patients. Especially since they couldnt be seen that day. My doctor was professional and courteous. She helped me out and made me so much better. Highly recommend! The app to download was super efficient to use. It made the process so much faster.

They really just want their money. Before the visit, I called them to make sure that they could help with the issue or not, but they didn’t give a certain answer. Instead, they said we will need to see you to decide that. It turns out they don’t even have a podiatrist. All they can do is telling me to soak my feet and take ibuprofen. And they got $161. I really hope you guys don’t make people’s money like this in the future

They were very friendly and helpful. Under staffed but to be expected on s Sunday morning.

Last night I had been fighting off an upper respiratory infection and sinusitis for approximately three weeks. The whole office staff… I need to say again every office staff at Ambassador location in Kansas City were upstanding and extremely outstanding in every way - very helpful and knowledgeable with information regarding my diagnosis, also totally respectful, very patient, supportive, welcomed and very compassionate from beginning of my appointment and the end of my appointment and also three weeks ago approximately my wife had a different ailment with no health insurance, her and I found everything to be the very same way of beginning to end but without an appointment on all the staff being amazing in every aspect to us and the other patients that were there waiting to be seen as well!! Kudos to this branch at Ambassador Drive!!!Definitely recommend this staff here for an Amazing Experience and well worth driving out of your way to be seen here!!!!

Worst experience ever. Didn’t even know who anyone was because no one said hello. Nurse practitioner Kelley Steele has the worst bedside manner. She was rude and condescending to me(the patient) as well as my mom. She never gave my any instructions regarding care when I left and sent my prescriptions to 2 different pharmacies (one of which was closed so I couldn’t get my pain meds that evening). We asked for ice to put on my injury they said they didn’t have ice nor did they have any cold water. I waited forever to get any care even after all paperwork was filled out. No visible signage from the outside to show that the building had an urgent care inside. I would not send my worst enemy to this place. Run don’t walk away from this place.

My appointment was at 5, I didn’t leave until 6:30. My task took 30 seconds.

This place was absolutely amazing! I dont have insurance and the cost was reasonable. The women at the front desk were very helpful through all the steps I need to take with the paperwork. And the nurses and the doctor were absolutely wonderful people!! Everything about that visit was quick easy and I got exactly what I needed with a great experience!! Thanks!

The Tiffany Springs gets 5 stars for sure! The front desk(both ladies), MA(Nicki) and APRN (Kelly) we saw were very friendly and kind. Very efficient check in process, rooming, staff communication, and timely discharge. Easy to find location and the sidewalks/entrance were salted appropriately. The reception area was clean and stocked with masks, hand sanitizer and Kleenexes, as well as abundant seating for being busy. I would greatly recommend this location to everyone!Your Liberty location was closed due to not having a provider, which is completely understandable. Feedback on this location is that your MA/front desk/other associate working this morning let six to eight people stack up in the foyer with the door locked, and there wasn’t an update given until about 8:50am. After calling the number listed on the door, it rang to the Leavenworth clinic, and that associate gave me the number to the Liberty clinic (which is not posted anywhere). When the Liberty staff member came out at 8:50, she was very short: “OK, we don’t have a provider, and we don’t know when we’re going to have one. You can go to our sister clinic on Tiffany Parkway.” I asked if she had an address, which she gave me, and as soon as people turned around, she immediately locked the door back up and walked away. There was no greeting, no apology, no closing other than she had “instructed” and promptly locked us out. I completely understand that there is nothing that can be done without a provider, but if the result is being completely dismissive and rude, then perhaps a sign on the door would be sufficient. I can’t imagine this is the first time being rude with it rolling off that easy, either.

It was fine. The staff as professional and easy to get along with. They do regular business with my company and this was a company related visit.

I have been coming here for 7 years now. They are always super sweet, helpful, understanding, accommodating. My most recent experience was with their workmans comp program. I injured myself at work and was given their information through my workmans comp. I called that day and they were able to get me an appointment within an hour and a half so my wait time wasnt near as long. They did x-rays in house and the whole appointment took less than an hour with x-ray results. They sent everything to my employer that was needed and rescheduled a follow-up appointment that same day for the following week I never had to show/bring my employer anything. And they are open until 8:00 p.m. so I never had to miss a day of work or take a half day for my follow-up appointment.

The experience was terrible other than the clean facilities. I waited over two hours and the person I met with not only berated for coming in but asked me what medicine I wanted instead of trying to help me treat my symptoms. She was also reluctant to test for anything because she said he didn’t know where to start. She had zero compassion.Also, when I went to pick my medicine up, I was informed they never bothered to call it in.Never again will I go here, nor will I recommend it to anyone else.

Waited 2 hours for them to bring me back and said i needed to go to the ER and still got a bill for no service.

Took my daughter to get treated for an ear infection. The lady that checked us in was kind and patient and got us checked in quickly. Dr. Kelly and a nurse preformed a lavage on her ear and she felt instant relief. Both were professional, kind, and efficient. Would definitely recommend!

Seen on time. Xrays taken..read. rx obtained. Great parking. Thank you.

I’ve had a respiratory virus for 11 days. I saw my regular dr. on day 5 and followed his instructions yet kept getting worse and feeling worse. When I tried to see him again, he and his colleagues had no openings. I was referred to NextCare. There I was treated quickly and carefully. I was given a breathing treatment in office and was given three prescriptions. I was very impressed with Kelly’s, the nurse practitioner I saw, “bedside manner” as well as her plan for getting me well. Thank you, Next Care!!

I was there with my son..I know they close at 8pm..I got there at 7:28, as soon as I step in the cleaning lady was already rushing me where to sign in,yes I got it have been to this place before and I know I walk in30minutes before close but my son was sick...Seen by the Doctor a great doctor very nice and explain things clearly,the Doctor was still explaining to me the medication that my son should be taking,,here goes the nurse with our discharge paper,,I think think the nurse was rude and inappropriate for talking to me while the Doctor still explaining the prescription...Never seen A nurse gets in the room and trying to rush out a patient while the doctor still Im there..Rude!!!

The medical assistant that helped me, her name was Alicia and she was very very sweet and she listened to everything I said. Said she also gave me a thorough examination within her scope and documented. The doctor on the other hand her name was Kelly and she did not listen to a single word. I said she asked me if I was on psych meds because she did not see what I was talking about even though the medical assistant physically pointed out several other things I was there for. I ended up voicing my own treatment plan because of what has worked before and asking for a certain antibiotic that works for me and the doctor told me she didnt see how it would work but she gave it to me anyways. In other words, I did her job for her. She called me a liar and then presumed I was on psychiatric medications. The only reason why this place got three stars is because of the kindness of the medical assistant.

I made an appointment the night before. Check in was an easy process. The wait to be seen was not too long. Due to the fact it is an urgent care facility we did wait a few minutes. Another patient took priority. The nurse and doctor was very patient and informative.

While the staff was fine, the length of time it took was absurd. I was there for a total of 2 hours for get less than 10 minutes in front of a medical professional.

Worst experience 😪 that you would not want to encounter!!!Appointments dont work 😒 youll end up waiting for over a hour!!!

They soar above any next care Ive been to. Thank you very much.#jetmidwest

On top of things. Good place to go to if you need urgent Care. Very thorough

This is the second time I have gone to this urgent care, they have been great both times. All the ladies there were really nice and helpful. I showed up on a Sunday Morning as a walk in and only had to wait maybe 30 minutes which was great in my opinion. Definitely recommend going here.

I had a fantastic experience. I came in early in the week to ask some pre-visit questions, and the receptionist was extremely kind and helpful. We scheduled my appointment for a couple of days later, and again, the two different receptionists who received me were great. The check-in was easy, I was seen quickly, and Alicia (I hope I spelled that right) and my doctor were both very professional and sweet, and put my mind at ease. I got good news, but even if I hadn’t, it would have been a good experience on that end. I’ll definitely be coming again if I ever need help.

Had a Great visit, & everyone at the Front Desk, Nurse, & FNP, were wonderful, Professional, & Very nice…!!!:)… Thank You Soo much for Your kind service… !!! Blessings, Always… Patrick…🙏🏻⭐️🥇

I went in for my son who has been ill, the first thing I was told when walking in is scan the QR code. No one offered assistance at all. Then I was called up to the desk a few times. After being there for an hour, the front desk person told me she wont know the charges until after hes seen and wanted me to pay $75 right then and then the rest immediately after hes seen, instead of doing it all after. Completely unnecessary to have to do 2 separate transactions. Another lady waited probably over an hour before she was told her insurance isnt contracting Ive never experienced anything like this in Healthcare. Seems like they did not want to be inconvenienced by their patients and was just worried about their money. I took my son and left as I didnt want to pay $200 for them to give him an unnecessary antibiotic just so they can get their money and get us out the door.

Bit of a wait with walk-in appointment but the staff was amazing.

Easy registration, wonderful staff very caring and understanding and willing to help with anything we needed ! Quick and thorough appointment! Beautiful facility! This is where I will be taking my family from now on since we are new to the area.

Urgent care is always a wait. However ethics location was no longer than a doctor’s office visit. The nurse on duty was amazing. Great bedside manner, easy conversation ,, empathetic and had me out quickly

The lobby at this location did not feel clean - the chairs/tables/carpets were all kind of grimy. We had scheduled an appointment online and even though only one other person was in the waiting room, it took quite a bit longer than our appointment time to be seen. The nurse was awesome, and the doctor was pretty good too. The receptionist charged me a copay when I didn’t actually have a copay, and it has been a *nightmare* trying to get refunded. I have called their number listed on Google five times, and their billing office twice, been on hold cumulatively almost two hours and no one has ever answered the phone. I finally got someone to respond to an email today. Because of the headache it’s caused me while trying to get refunded, I would not recommend doing business here if you can help it.

I went to the Liberty location right after work, the didnt have a physician , send me this location. I made the appointment online. The staff was very courteous, the NP was Super nice. My New Urgent Care place.

It was very easy to do an online appt. Friendly reception, nurse and Dr. Clean and comfortable, the wait was brief. I felt the Dr was thorough and recommended good sound advice.

On two occasions, they have messed up my prescriptions. The first time they seemed really busy and I think the perception just never got sent and when I tried to call to ask about it, it was impossible to get someone on the phone and I had to go to a different urgent care to get helped. The second time, they prescribed me the wrong medication and when I called to correct it, they told me the doctor would call me back the next day and never did. That was just a week ago and I AGAIN am having to go to another doctor to get the medicine I need. I wouldn’t recommend this urgent care

When my daughter lacerated her scalp at 5:30pm, I was dreading what I was certain would be a long night at UC or ER. NextCare had a 6pm appt available. I was able to easily book and complete paperwork from my phone, get my daughter in the car and drive the 12 minutes to the facility. Once there, Brandy was so kind and got us checked in, Sarah J. met us in the waiting room to do a cursory glance at her scalp without alerting her, Sarah and Ashley prepped her and chatted with her, helping her feel happy and remain calm, and then Kelly applied two staples to the scalp and sent us on our way. We were home in under an hour and each staff member who interacted with our daughter was so extremely kind. Thank you!

I thought front desk was great & MAs were great!! FNP, Kelley Steele - I was not thrilled about her care, horrible bed side manners, did not listen to our concerns! I felt like there was “disregards” to patient complaint of pain. not coming back here!!

They were very busy the day we were there so had a long wait but all the staff were professional, helpful and courteous.

No human interactions here scan this bar code sit and wait for hours. Even with an appointment youre going to wait half your day.

I only come here when location is more important than time. It’s closer to my house than other Urgent Care locations. And I have no idea why, but every time I come to this location it always takes forever and it’s never very busy. I’d guess it takes twice as long as any other location in Liberty, Shoal Creek, St Joseph, etc. I’ve waited for an hour and a half before with only three other patients waiting to be seen and several physicians seeing patients. Doesn’t make sense. The staff is always friendly and the doctors seem competent but they seem to drag their feet and it drives me crazy.

The staff was kind and courteous. They allowed me to wait in my vehicle because I didn’t feel good. It took awhile to see the dr once I was in the room, but they were very busy. Not their fault.

People were nice but not knowing that they didn’t have an x-ray person until after we’ve already waited for an hour after the appointment, which was supposed to be at 7:30 after I worked a 12 hour shift just trying to get my daughter seen it was pretty frustrating because now today I get to run around and Figure out where to take her and get her prescriptions because by the time the appointment was done, the pharmacy had closed. A $20 co-pay isn’t a lot but it is when you basically have gained no traction on an injury your child sustained, and is in massive amounts of pain

The customer service at this location was top notch. I had a pleasant and caring experience from intake to treatment. Kelley was knowledgeable and thorough. Danielle was friendly/extra patient with my fear of needles and administered my shot with such expertise, I had to ASK if it was over. I hope I have no reason to see them again soon but it sure is reassuring to know I will get great care if I ever do need it.

Very quick. Effective. Very much appreciated that they took extra time with my daughter to help her relax.

The lady at the front desk was nice but that was where the good experience ended. There was one other gentleman in the waiting area the entire time we were there and we still waited over an hour to be called back. At that point the nurse grabbed us and started asking questions about symptoms and said okay if its a virus there isnt anything well be able to do. The doctor had the same demeanor of theyd rather be anywhere other than where they were. Why choose ghealthcare as a profession if you lack empathy? I dont get it. We did end up getting an antibiotic and my daughter is feeling better but we wont be back.

Everyone at this facility was super helpful and kind. The only reason it is not five stars is due to the wait experienced for the number of people that were there. However, now I know I can make an appt and/or get in line prior to arrival.

Worst experience ever! Charged my credit card for balance owed. Then called me said I never paid. Emailed credit card statement to prove i paid. They said everything is good. Then month later get a bill saying I never paid. Cant get a hold of anyone to resolve matter. Waiting on hold for 30 minutes no answer. I pay my bills. Now they want me to pay again cause they cant figure out their error. Waited for hours. Then got into a room and the doctor forgot about us for another hour. Dont go to this location.

I was seen quickly after scheduling appointment on line. Front staff friendly and helpful. Sarah had exceptional patient care skills and made sure I was comfortable. Matt, the PA was very knowledgeable and assured I was no feeling discomfort during my procedure. So thankful to have these quality services close by.

Walked in with only 4 people in front of me, waited 2.5 hours to even be seen.

Very professional, doctors office format. Was good to have a check in nurse and get to see an actual doctor.

Had my paperwork done 20 min before my appointment for a physical, Brandi and Alisha made me wait 2 hours in an empty waiting room. Brandi had no idea how long a physical would take, she looked totally confused at a basic question. This place is atrocious pls dont waste your time here! NEVER COMING BACK.

Good place to go. It may take a little time. The new doctor is exceptional. Wish he was my primary physician. Very informative. Straight to the point. I appreciate his approach. The ladyl at the checkin desk was very helpful and pleasant as well. Thank you!

Whatever you do DO NOT GO HERE! I went to this urgent care on 10/13/19 my knee was 3x as big as it should be. The dr. NEVER touched my knee, no exam, just an xray, discharged me without anything for pain and said - and I quote - the physical therapists have said not to give patients braces because it does more harm. She said my knee was fine, not broken and to go home and take ibuprofen and put ice on it. For a WEEK Ive been walking around in pain until today. I went to the orthopedic urgent care in Leawood... guess what I have? TWO PATELLAS! Guess how many youre supposed to have?? One. ONE! 1!! Guess what NextCare Urgent Care missed? A broken patella! Guess who needs surgery now because Ive been walking on a broken leg and its now separated?! So thanks NextCare for your lousy doctor who could apparently care less about actually doing their job. I have two young boys and youve absolutely dropped the ball! and possibly irreparably damaged my knee!

The staff was very friendly and kind however, I did not appreciate the way the provider treated me at all. It’s sad that even with health insurance I paid over $150 just to be told “You have a cold, antibiotics aren’t going to do anything for you. Continue taking mucinex.” Didn’t even recommend anything or really show any care at all.

Terrible experience with the nurse practitioner or dr or whatever she was, she didn’t even introduce herself. She was rude, rushing and didn’t wanna listen at all. I’m sorry but I think you need to listen to my symptoms before trying to prescribe medication. Absolutely ridiculous, wish I knew her name to call her out by it. Go to a different location! They weren’t even busy!

Completely missed an important diagnosis. Bedside manner was lacking from NP. 79 year old patient was in severe pain and nothing was discussed for pain relief. I had to ask for a scan to be ran otherwise they werent going to do it. We were referred there from another urgent care for that sole reason. Mother was admitted to hospital 7 days later for a 9 day stay.

I was checked in, saw the very knowledgeable and friendly staff, got examined and gone before my appointment time. The Doctor knew what she was talking about.Great choice

Horrible experience!For starters the receptionist supposedly checked us when we first got there however each time we spoke with her she checked us in. How many times does it take?! She then hounded me about my insurance even after I told her I had to call and get the numbers for her. After that we waited for HOURS ro be seen. We had a 330 appt and are finally in the back. Its 530. Before being called back I asked the receptionist how much longer to which she replied, you can go run whatever errand. I said no. Then her next suggestion was to reschedule. I told her that wasnt an option either. My son has asthma he needs to be seen now! She then proceeded to blankly state at the computer and ignore me. Very rude and unaccommodating.I dont know how they manage their patients but usually patients with appts are seen first and people with breathing issue take precedence. Very disappointed with this experience.

I contracted COVID and experienced symptoms including constipation, fever, headache, and fatigue. Initially, I was sent to CVS and Walgreens without receiving any treatment or examination. The following day, I found it necessary to go to the ER, where I spent the entire night receiving IV fluids, medication, a CT scan, and an X-ray. The ER provided me with a treatment plan for 10 days.

Victoria at the front desk was great. The FNP Kelly, was very dismissive when I communicated my symptoms , asking me what I wanted. Very rushed and felt very neglected

The provider was the worse she did not seem to care about what I had to say.

Rude doctor, very dismissive in regards to explaining anything. Wanted to give drugs and not try and find the root of the problem. That was a waste of $50, 2 hours of driving (1hr there and 1hr back home, plus the gas to get there just to be spoken to in that way by someone who is suppose to be a doctor and help people. She just wanted to push drugs.

Horrible service!I had car accident as someone hit my car from behind so I scheduled appointment for check-up. I filled up all required information online and arrive the NextCare Clinic in North Kansas City 20 min early. Went to the front desk to check in and the lady acknowledged and asked for my insurance card. I provided andwas told to wait. After half an hour of wait, I checked back with the front desk and was told that there were still 3 people ahead of me and that will take another hour of wait. I told the front desk about my scheduled appointment and she said if theres someone came in as emergency, that person would go in without appointment. Not sure how the scheduling works here if it is base on first come first serve! Obviously not very effective based on my personal experience. Altogether it took almost an hour to get there, checked in, waited and drove home but I didnt get to see a a Doc/Physician/Nurse. I decided to leave the clinic because it was just a waste of my time. I wont recommend anyone to go there at all. They are totally unprofessional!

That was the absolute worst visit. All the Dr did was listen to my lungs and go your tests are negative I have no idea what was going on and but Ill give you an antibiotic but dont take till monday or 5 days from now if you are still sick. Didnt look in my nose or ears or any were I said I had severe congestion. Basically she cared about trash the fl dolphins fan that was in the office the lookin me to see what is wrong.

Long wait in the end being talked to like a child and not being taken seriously like I was there for a vacation.

Both my husband and I have given this place multiple chances, and we’ve decided to never go back. They always make us feel like we’re wasting their time, and they don’t seem interested in diagnosing or treating illnesses/injuries. I’m not sure what it is exactly that they do here, but they don’t seem to care about helping patients.

The staff were awesome! Brandi at the front desk was very sweet and answered all questions if needed. She went above to help out other people when they needed assistance. The back staff. OMG! So amazing and funny. Both the ladies that cared for me while I was doing my physical were so funny and so easy to talk to. Both are named Sarah, one is Sarah J, who took my initial questions and VS plus when she had to give me a shot, it was not felt. The Second Lady is Sarah D, who is NP. She did the rest of my physical and answered all questions. If I have to ever get another physical again I hope it is with all these ladies. Thank you for the laughs and brightening up my day… I wish all the best to these girls!!

The receptionist was very courteous and respectful, I was only in the waiting room for 15 minutes before being placed in a room. I saw the nurse for about 10 minutes while she got all of my information, 5 minutes later I was taken to see the Doctor. Very efficient and straight forward operation. Pleasant experience especially when going to see a Doctor.

Little bit of a wait but overall really good care.

I had to go to Urgent care for a work related injury! The staff was super nice and super helpful in diagnosis and treatment options. Im only giving 4 stars because of the wait time! I booked an appointment at 5:30 and didnt get in until well after 6:30. I understand its a walk in clinic so I wasnt overall mad just frustrated. By no means am I upset with the staff, you never know how their days looked and been. And the way I was treated by the staff outweighed the wait time for me! I definitely recommend going here as long as you have time to spare!! They were all kind and helpful to me and talked to me like professionals that actually cared.

Ive had to visit this location several times, and I never have any issues.

Staff were professional, engaging, and very nice to our two little boys. Would recommend to anyone based in our first experience.

I waited for two hours after my appointment. This urgent care is ridiculously understaffed. TWO HOURS!!!

Both Carolyn and Kelley were fantastic! Got me in and out, super professional, and friendly. I had to get referred to this clinic after Libertys xray machine was down and I really appreciated everything they were able to do for me. Ill be coming to this location first in the future!

From signing in till signing out, everyone was wonderful. They addressed my needs professionally and compassionately. I absolutely will be back and tell others about you!

Quick & easy. From their website, I scheduled a same day in office appointment and registered my insurance info. Payment is due at time of service. I was in and out within an hour. Staff and NP were friendly and thorough.

Very courteous, prompt and helpful. Took her time with me and diagnosed problems quickly. Order Rx as promised so I could pick up on way home

Waste of time. Doctor barely did anything and wouldn’t do the test I asked for when I first walked in like they told me they could. It’s the whole reason I went there. Never again. The nurse was nice but the doctor, useless.

Got in quickly, with appointment. Everyone was very nice. Listened and explained everything. Answered all questions I had. My go-to for Urgent Care, even though theres one closer to me.

Very nice to have a urgent care close that takes care of you when u really need it. I was in bad shape. Test proved I didnt have covid, strep, or Flu. It had to be something. Thanks for the care!

NextCare Urgent Care at off Ambassador Drive in KC, the Staff is wonderful! The “Sarah Team” are amazing, friendly and courteous. The team is helpful in every way and in addressing my issue. I’m looking forward to my return appointment to see y’all! The reason I gave 5 Stars is all about the customer service I received while I was there. Working in retail/customer service, their exceptional service means so much to me!! Thanks ladies!Mechelle H.

Worst doctors ever. Longest wait ever even if no one is in the waiting room. Filled out paperwork 3x they said they had to send me the Link to the same questions. For the 4th time. Finally got called and waited even longer for the 1 Dr that works here. Never visiting again

My children needed to get a same day physical appointment, went all around town no one was available with a reasonable price. Got in and out.

Clean office, wonderful staffdr. dent is awesome

My husband came in with a sore throat and flu symptoms and they took forever to take us back and before they took us back the receptionist came up to us and very loudly asked do we have insurance? My husband is between jobs at the moment so currently has no insurance. After we told her no ,still in a loud attitude said well you have haveto pay the 190, expecting us to not be able to pay. The female doctor was absolutely pleasant, we loved her and felt like she really listened to us.

Absolutely great experience, very professional and I was in and out

I wasnt able to get into my pain management provider for a corisone injection for two weeks. The pain in my back was severe. I had to find some relief. I made an appointment with the NextCare urgent care.From Pearl the front staff, Sarah J the back Staff, and Sarah D the provider. These ladies were amazing. Sarah J and Sarah D both listened to my concerns and gave great suggestions. I went in with severe back pain. Came out with an injection for the pain and some great advice to manage the pain. Thank you.Hopefully, in a couple of days I can be back to regularly scheduled activities.

I visited the NextCare Urgent Care on Ambassador Rd in Kansas City with the very familiar symptoms of a UTI. After waiting 1.5 hours past my appointment time, the Provider confirmed, from the urine sample dip, that I did have a UTI, prescribed medication & indicated that they would send the sample out for further culture as is normal procedure. Today I received a call that the culture was negative & I could stop the medication. When I asked for an explanation in the difference in test results they told me that it could be the Provider I saw looked at a culture result on file from a year ago!!! This is not only terrible treatment of patients but borders on malpractice if this is what actually happened. I would NOT recommend this urgent care facility.