HealthCARE Express Urgent Care - Longview, TX

I was welcomed with a warm welcome. Was helped step by step on what to do as a first time patient there. All the staff members was kind and friendly and n good spirits. Got X-rays done there and the results was fast and quick. Saw the doctor with results like 10mins or so after completely done with X-rays. All and all, would recommend them for services for sure.

So grateful that they were open on Labor Day. Got symptoms on Saturday night. That’s a bad time to be sick, Labor Day weekend. They open at 8 am and I was there. Got efficient, competent, and concerned attention. They promptly notified that my Covid test was positive and I had the meds by noon. Thank you so much.

Very helpful. I had trouble with doing information on my phone. The girl was so nice. She had great attitude. I got better care from you than I get at my regular Dr. Wish I could come to you for everything. Was almost totally pain free within a couple of hours. Thank you so much. My neighbor told me about you and your kind people. She was right.

I had an excellent experience at HealthCARE Express Urgent Care! The staff was incredibly friendly and attentive from the moment I walked in. The wait time was minimal, and I felt well taken care of throughout my visit. The medical team was professional, thorough, and explained everything clearly, ensuring I understood my treatment options. The clinic was clean, well-organized, and had a welcoming atmosphere. I left feeling confident about the care I received. Highly recommend this urgent care center for anyone in need of prompt and quality medical attention!

I scheduled & and checked in for an appointment online. It was fast & very convenient. Wait time upon arrival was less than 5 minutes. I felt the NP did listen to & address all of my concerns. All the staff were pleasant & professional. Great experience. Thank You

The whole process was relatively expedient from the time we walked in. We didnt have a long wait to see the nurse and do follow up. Then saw the doctor promptly thereafter. Got x-rays. Spoke with the doctor again, got a prescription called in, and we were on our way. Very nice.

Went in today, normally takes 30 to 45 minutes to be in and out of there if you have a appointment, which I did. Today 3 hours in a freezing room, with only one Dr. treating all patients. I really dont think the Dr. even looked at my chart after eventually seeing me. The nurse raised more questions than he did. Hospitality ER from now on.UPDATE: I called the number that the owner replied to me, left a message, the Dr. I had today was nothing less than incompetent and did not read my file at all. He will be reported for negligence. The nurse I had was more responsible than him. She updated my file, he never looked at it. After 2.5 hours of being there, I told them I had to be at another appointment to get my dog groomed. Had pre payed 90.00 to have dog groomed before my parents came down for Christmas. I had to schedule that 2 months in advance. Told everyone there... my dog did not get groomed, and lost that money.I have previously given this place a 5 star review, as I have been here multiple times. After reading other reviews from the past few weeks to month , seems I am not the only one having problems here. I am curious if it changed ownership.

My daughter complaining of 9/10 knee pain. Started I came in $120 to be seen cause we hadn’t hit deductible but previously i know we hadn’t hit our deductible I was charged $25. I mentioned it she saw what I had been charged but continued to say it would be $120. Whatever at this point i just want to see what the Dr has to say. When she gets called back they ask me do I want an X-ray. Well of course but shouldn’t the doctor make that call? They proceed to tell me the X-ray tech is on call and it will be awhile before she gets here okay cool. Maybe forty minutes later she gets the X-ray done and 15 it’s read the Dr comes in. She says the X-ray looks good nothing wrong with the knee listens to her heart ask her to point where it hurts and she says it’s a strain maybe a sprang. Tells us to continue with ibuprofen and get a brace with straps. Tells her to rest it and no athletics for a week. If it continues call and they refer to sports medicine or ortho. Get to the counter and she says it will be $60 plus dollars for the X-ray after I just paid the $120 to be seen. I asked her to just bill me. 9/10 pain home with ibuprofen i would have been happy with naproxen or diclofenac the Dr never touched her knee or moved it to see where it hurts most or what she could or couldn’t do. I decided the X-ray was needed. Just a crazy expensive day not much progress 10 minutes or less with the Dr with a two hour wait. The X-ray tech was nice at least.

Arrived at almost closing time and the provider came in immediately and assessed my sick 2 year old and I was very thankful. She was quick to diagnose with a great deal of reassurance and confidence so we as parents left feeling secure we did the right thing for our son and we’re going to be heading toward the right steps to get him well. The nurse was very polite and friendly. I cannot remember her name but the providers name was Trish. Thankful for a timely, smooth experience. It all goes a very long way when your kids are sick.

The young girl staff working is an inefficient communicator who likes to interrupt a question mid-sentence over and over again. Avoid her at all cost until she receives more training. She also likes to cancel appointments made on line if you do not arrive within 15 minutes of the appointment time. I had a terrible earache and needed comfort and care: no go.

This is my go to place when it’s the weekend or my regular primary care physician is out of office! The waiting area and exam rooms are always really nice and clean! The staff is also incredibly welcoming and friendly! I’ve never had a negative experience here! Even without an appointment and being a walk-in; I’ve never had to wait a long time to be seen. Honestly, they’re usually quicker than my actual PCP. Best place to go if you’re needing quick, friendly, good care!

I came in at the very last moment of the day and the provider gave us the same attention as if we were the first. She came in and knew exactly what my kiddo needed. She preempted our every need. I am super grateful for her care. My kid was back to normal as soon as the meds took effect! Thanks!

Using my husband’s profile. I just have to say I don’t have a primary care physician because who actually has that as an adult in 2024? But any time I visit this establishment they diagnose me properly and get me the prescription meds I need to get me on the mend. Very professional, wait times are like any other medical center 1hr+, but they take good care of you and that’s all that truly matters to me.

EDIT: Their team contacted me and were very understanding and kind. I appreciated them being so quick to respond to my grievances.I got there, waited in line, was told to fill out a form via a link that was texted to me, filled that out, and waited over an HOUR AND A HALF before they told me that it didnt go through, (it was submitted on my end). When they FINALLY called me back, I waited another half hour just to be told I would be called back (which I havent been) and then to get a swab up my nose. I tried calling to get them to send my meds to a different pharmacy, but nobody answered.

World class service. Everyone was extremely nice considering the amount of patients they’re having to take care of. The doctor who took care of me was super cut and dry answered all my questions and concerns and gave me realistic expectations on my sickness!

Painful walk-in and painless walking out!I had major discomfort and pain within my arm and the staff quickly came to aid my injuries. They only ask directly about the concerns you have and will swiftly provide feedback with facts about the issues while also providing awesome recommendations.Wonderful communication!Asked for extra painkillers and they provided everything without hassle!(They will make sure you dont feel anything if you asked.)Staff was very resourceful and responsible!If you have any issues then please ask the staff for all the available help you need!

I will have to say that after going to several clinics across the country as a truck driver and being a veteran myself this is gonna be one of the most professional clinics that I have been to everybody there from the receptionist to the nurses to the doctor is professional kind, and wants to find the root of the problem without just rushing you through if you need a place to go go here they are awesome thank you for all you do. Keep up the good work.

Patricia is always amazing when it comes to my health needs. If it wasn’t for her diagnosing me years ago I don’t know if I’d be alive today. Patricia is the reasoning I keep coming back.Victoria at the front desk is wonderful as well. She is always very helpful with getting my appointment made over the phone. She even explained the text messaging process in depth so I could do my paperwork before coming in. I call her nails because every time I come in she has a different set of nails on, she’s so cute and fit for her position!To all the nurses thank you for being so nice and getting me in last minute and being so kind. Yall make me feel comfortable and at ease with my medical conditions!I will continue to keep coming back for these reasonings!

As a blue collar worker with no insurance I think $175 is a little steep to see a doctor for 3-5 minutes. But I do understand the people that work there dont set the prices, and everyone there was great. No complaints

Ive been here twice for a jaw infection ( I get them a lot). They are so freaking nice, and super fast, and dont make you feel stupid or anything like a lot of doctors do. This place is amazing.

NP Alex is the gold standard of excellent care. The only reason for giving the overall experience a 3-star review is because Walmart Supercenter pharmacy kept saying they hadnt received my Rx. So from the time of entering the lobby for a walk-in exam until getting my Rx filled took a full four hours which feels too long when I dont feel well. I hope to get NP Alex again in the future because he was great!

It was very easy to get seen, and while being seen they listened. I’m very happy with the whole staff, especially the doctor.I would recommend it.Matt

Very appreciative of the staff here. Especially the nurse and the doctor who made me feel like a patient and not a number. All of my concerns were addressed.

Have used this group several time over the past year & have been most pleased with the speed of service, efficiency, pleasant personnel and friendly atmosphere.Delighted to have found this group and have recommended them to quite a few of my friends.Their location is not easy to find and tricky to get in/out but well worth the effort.On my recent visit the entire staff that help me were Awesome, Professional, Caring, Gentle but efficient. I will highly recommend this facility,

I was not told upfront that this facility doesn’t do pre authorization for a medication that was prescribed during a weight loss consultation. I believe this should be made known to the patient during the check in process or stated on your website. Unfortunately I was one who had a prescription sent to my pharmacy to only find out later that my insurance required a pre authorization form completed by the provider. I reached out to Healthcare Express to be told that it was their policy not to do pre authorization. On another note, be aware that you must maintain a credit card on file for them to automatically charge the out of pocket portion of what the insurance does not cover. This was first visit to Healthcare Express in quite a while and never had to put a form of payment on file to be seen. I found the staff to be friendly, but the way business is conducted is enough for me to consider other options for future visits.

Even though we had to come back a 2nd time, we got checked in & seen rather quickly. I am pleased with how well they took care of my daughter. They were patient with us & informative.

I had the unfortunate experience of getting hurt on a trail race and needing medical attention. I was a long way from home but was brought here by someone who knows the area well. I was very pleased by all of the exceptional care from the front desk- to the nurse Krista? She was especially kind and made me feel comfortable to Dr. Alex who I felt gave me great medical advice and care. Big thanks to the techs who took me for x-rays and the tech who carefully put the boot on my right leg.I was very grateful for everyone’s exceptional care. Thank you HealthCARE Urgent Care Express- Longview!

I Donna Maloney feel 💯% better; mentally, physically, and spiritually. From the bottom of my heart: May the Good Lord hold each and everyone of you forever in His hands. 🙏 Thank you all for caring. 🌻Sincerely,Donna Maloney

Each person that helped me was so nice. Dr Alex was extra good - he explained everything & made me feel at ease! Great experience & my visit was about 40 minutes in & out to my car. Thanks so much!!

Starting with the front desk, Brittany helped me over the phone make an appt for today. Victoria helped check me in and even offered to let me sit in the car while I waited, I loved that due to my immune system being low at this time. Rachel my nurse called me and was waiting at the door, very friendly. Trish the doctor really made me feel comfortable and got me the meds I needed. This is my first visit here and I will keep coming back as long those three are working.

Diagnosed issue, set a clear treatment, and upon approval, implemented. Very grateful to professionalism and speed.Next day 200% better. I really appreciate and recommend Healthcare Express.

Previously at this clinic I had a wonderful experience. However, my most recent experience was less than desirable. I made an appointment. 25 minutes after the appointment time was called back. Then I wasted another 30 minutes. The provider did not give me a diagnosis and really didn’t look at the swelling in my face area. She seemed more anxious for me to take a Covid test which I refused because I had no symptoms. My thoughts were that I had sinus issues that became infected and therefore I needed an antibiotic. The inside of my nose was swollen but she didn’t look in and seemed rush to move on. I could have gotten the attention at a tele doc just as well. Bottom line a diagnosis or thoughts about my swelling would have been nice.Note: the receptionist and nurse were pleasant.

The providers that I had contact with treated me and took care of my problems as presented to them. My only concern was the issue of the appearance of having a no mask required policy. I presented to the clinic as having tested positive twice for covid and was wearing a mask while in the clinic More than one of the providers told me a mask was not necessary and I should remove mine. While I agree with their statement that it doesn’t offer complete protection for me I believe that it does provide some protection for the other patients in the waiting room sitting next to me that doesn’t have my symptoms. My position is that they should not even bring up the issue of masks at all and limit their comments to the issues presented by the patient.

Receptionist, nurse,doctor were all efficient and professional. Very thankful the clinic was open until 8:00. We arrived at 7:30 and was treated as if we were the first patient of the day

Excellent service! Great staff who are personable and friendly. So glad they are here in our community for those unexpected events at inconvenient times! Thanks HCE!

Thanks you so much HealthCare Express team for helping my daughter feel better again. We loved the fast services provided and the support the whole team gave us.

I was very pleased with the care I received. I would highly recommend Urgent Healthcare at 1509 West Loop 281, in Longview TX. Best bedside manner, for caregivers, I have ever experienced. They are very compassionate!

The staff was awesome, kind and patient. Especially grateful to Danielle. I’m not a great patient. She was patient and persistent. Very professional.she’s great!

I had to wait a while for the test to run, but I got everything taken care of while I was there. The staff were very helpful and very kind. They took the time to gather the information. I never felt, rushed and felt like my care mattered

Not impressed with this provider. I’m having severe wrist pain due to an injury. She didn’t even manipulate my hand or wrist to see where it’s hurting. Made a lot of assumptions on what I might have injured and offered to call in anti-inflammatories. This visit was a total waste of my time. I’ll go somewhere else tomorrow I guess.

I was treated quickly, have to say I didnt have a long wait at all. Staff was very friendly and helpful, answering all my questions and concerns. Felt like I was in good hands with the nurse practitioner and walked out feeling much better than when I went in. Would definitely recommend.

The provider is always thorough and caring. Nurses always have a great attitude. Receptionist are always quick and knowledgeable.

I went to health Care Express not feeling good at all and by the time I left I couldn’t believe it honestly EVERYONE was so kind they was the nicest people EVER!!! The doctor even went out of her way to show me things that I could do to help me. I have NEVER been anywhere where EVERYONE was so nice!!! Thank y’all Healthcare Express y’all are AWESOME!!!😃 cutest rooms too

Come here every time it’s going to take forever to get an appointment with my doctor. I love it. The appointment times work well with my hectic schedule and they’re fast and effective! Love it!!

Helpful and friendly staff. Showed up to the clinic 30 minutes before close for a small incident that just happened but had to get a shot. They had me in and out very quickly while still making sure I was completely taken care of. These guys are awesome!

Friendly and efficient staff clean facility. They also have an easy way of checking in using your cell phone which minimizes physical contact. You don’t have to touch clip boards or writing instruments others may have used. I highly recommend using their services.

Wonderful staff and team. I came in more scared than hurt and the team worked quickly to both put me at ease and make me feel comfortable diagnose my health condition. Thank your kindness and patience.

Good experience overall. The tech that performed my procedure did a great job. Very happy with the results. The paperwork could have gone better.

PA Sherry Donnelly was absolutely great. She pleasant, listen well, eager to help with a resolution. I would rate her efforts a 10/10 for her service to me.

I will recommend Healthcare Express to everyone in need of their service, I was able to schedule online and fill out the paperwork very convenient, when I got there the staff was friendly, helpful, and attentive. Thank you to all the staff for such wonderful care.

To be honest this is the best urgent care Ive ever been to , very clean and the people are very respectful, Ive been given the treatment needed and exact medicine I have to to have , which their is only one that works for me and they always makes sure I get what I need , we are very blessed to have u guys in our town , thank you for ur guys service and taking pride in what u do

The doctor who did the physical was amazing very sweet. But the guy who came in to swab my teenagers throat for step entered the room and said Im here to shove something down your throat and choke you. I was mortified and didnt say anything at the time since I have 2 kids in the room with me that didnt catch on. Beyond unprofessional and inappropriate

Alex is amazing! So sweet and very knowledgeable and skilled. Thank you for such wonderful care!

The PA and his medical assistant were quick and efficient. I had a medical problem while traveling out of town and I am grateful that they had evening hours. Good stuff.

Super easy to get checked in for the first time and very straightforward with their care. Very nice as well!

I loved the ease in online appt, filling out forms, etc. Our provider personable and professional. We were in and out pretty quick.

I made an appt ahead of time, but wasnt seen until an hour after my appt time. Otherwise, the staff was friendly and quick.

Very impathetic to my personal situation and I was a new patient in a bind. That goes further for me than excellent care which they all did as well. You got me

The staff were great! It was very busy, but my wait time was not too bad. Professionals.

We scheduled an appt online and only had to wait about 20 mins to get in. Everyone was very friendly! I would highly recommend this place!

In and out 38 min….enough said. Excellent care and for kicks, the doctor was beautiful. She fixed me up with everything I needed, no questions asked. Will def be back.

Wonderful experience! Fast, knowledgeable, friendly service. Very comfortable, clean and welcoming environment. I feel much better. Thank you.

Tricia was fantastic and handled all my concerns! Really appreciated everything she did for me and got me in and out so quickly!!!

Always in good hands when I visit. Staff makes me feel well taken care of and concerns amended. I appreciate their care and attention to each of their patients

The practitioner was on point with the diagnosis everything is healing well she was friendly the staff was professional I was disappointed about the information they needed to be put in electronically but aside from that everything was great. It was a hassle with someone who is not very computer literate

This is my go-to clinic in Longview when I need quick results. Staff is friendly, patient and listens and answers my questions. Doctors are knowledgeable and professional.

My first time there and it was a good visit. Staff were friendly and courteous, patient. Loved them and the lady doctor ❤️

Love HealthCare Express! They are always kind and courteous. They address my issue and get me on my way to feeling better. Definitely recommend them.

Every time I have gone to Healthcare express in longview, I have had an excellent experience. The wait is a little long but the service is great!!

This was a great experience. Our wait time was minimal and they got us in and out quickly. The staff was very pleasant from the time we walked in until we discharged. Facility was very clean. I will be going back there if I need urgent care again.

They did wonderful with my 1 year old son. Got him stitched up after he fell and hit the hitch mount of my suv...

All the staff here are very friendly and great at their job. They really care how you feel and listen to you! Thanks for being so amazing!

This was my first time to visit and I was very happy that I chose to come to Health Care Express. The front desk was friendly and kind. The nurse and doctor were friendly and wanted to help us get well. The wait time and visit time was great as well. No delays. My child and I left receiving great care. Would visit again!!

Traveling with a urinaty tract infection is miserable the team at HealthCare Express Longview worked with me to check my insurance and get me in and out in record time - hope I do not have to return but if I amEver back in Longview with any issue I will return here

Everything was good all was friendly in and out in a timely manner As a veteran need to get with va about changing where medication is sent to be filled because Walgreens is very disrespectful to veterans and doesn’t want to fill prescriptions for veterans

My doctor was super great, but it just took over an hour to get in

I would thank you for calling me back about my concerns before I made my appointment, it was really appreciated and you & the staff was very caring and amazing.. thank you for being understanding 🫶🏽

Such an amazing company. Everyone is always so kind and thorough. Mrs. Alex was outstanding as usual!

The best Urgent care I have been to in any state I have been in. Doesn’t look like a care facility, friendly staff, welcome and your name on the exam door, clean, beautiful facility. I don’t like going to doctors, but this place put me at ease and I won’t hesitate to go again. A plus that they are in partnership with the VA as I am a traveling vet. The themed rooms are awesome, the whole place was an amazing experience. Thank you for that!

I found staff to be friendly and thorough. They took their time and listened, and answered all my questions. Most of all, gave me some medicine to get me on the mend.

First thing, call ahead and ask if they can treat you for sure, if you get there and they will call you to the back to hear exactly what you said at the front and day they cannot help you and keep the 175ish dollars you prepay at the front. Second, wait time on check in is very long. You come in, get in line, to hand over your ID and cards so they can be verified right then, then you wait while they do this for several others, so if advise you suit down if you are handicapped like myself. Third Not sure why I have to fill out the SAME documents as if they havent seen you before every time you come in. They also no not even ask permission to send it via text and just do so, so make sure your number is still the same... which they will have just asked you to verify. Then you wait. Today the floor had mud print everywhere so it was slippery. I ended up with several amounts due to a name change and some misspelling. Then my prescription was called in under the wrong name so do not get me started on how upset that made me. Lol. Last the app, signs everywhere with how to download the app and a blanket practice code, so be prepared to get mad as heck. This location doesnt show up under that so good luck figuring it out. LolThis place could be a great place with a little bit understanding from the patients view.

Very polite and efficient. There wasn’t a long wait. Nice experience for going to see the doctor.

Fast and very friendlyMost gorgeous doctor I ever seenExcellent explanation from the doctor about my issuesI would recommend all my pals to visit there..thanks…

Was processed and seen quickly. Both NPs were very professional and I was very pleased with my care.

After a horrible day in the area medical circus, I found Healthcare Express to be the shining light. I am thankful to God in the Highest for leading there. They may have saved my life.

The doctor and nurses were thorough, courteous, and took time to answer questions. I wish I could say that they were my normal healthcare providers.

Service was great. But, Made an appointment, had to wait once I got there about an hour. I thought by making the appointment I would not be treated as a walk in, but once back in the room , it didn’t take them long to come in and identify my illness and prescribe just what I needed to feel better. The service was nice , the staff was friendly , and I am feeling so much better.

The nurses and the Dr were both awesome the receptionist greeted me with a warm smile and were awesome as well

I presented with a sinus infection at about 6:20 in the evening. They got me in a room very quickly, and the staff was all very courteous and efficient. I didn’t feel rushed in the least. She answered my questions and gave me two prescriptions, and I was out by 7:00 . I would definitely recommend them!

Took them over 6 hours to send my prescription, my pharmacy still hasn’t received it. My appointment was 10am this morning, it’s 5pm now. Frustrating when I don’t feel good and can’t get my medication.

Everyone was friendly. Wait time wasn’t long and it was an easy paperless process. The customer service and service received was great.

Im a veteran who usually goes to VA. This time VA advised me that appointment times were long and to go to Urgent Care. Urgent Care worked with me and is very veteran friendly.

Just wenthere and they tried to get me to fill out a form saying they could charge my debit card up to 300 dollars oh hell no ! Paid 25 dollar copay guess I won’t get that back ! Hell I went to Hospitality they always treat me right !!!!!!

I really appreciate everyone that assisted me. They were very attentive to my needs and seemed to cover all the bases for my situation.

Went in on a Saturday for some broke stitches on my arm. Receptionist was very friendly. Wait time was very fast. The provider and her assistant were very nice also. The handled the issue exceptionally.

Overall great experience! Able to be seen in a timely manner and received the care and medication that I needed!

Dr. Sara is a lier! She gives false results when doing physicals, get second opinion due to her lies! She needs to be investigated! Her ability to give medical information needs to be questioned! She can get this place sued and license revoke! I recommend getting a second opinion if you go here they will lie and mess up your paperwork and give false information!

Health Care Express is a wonderful clinic with wonderful nurses,staff,and Dr’s . I would recommend coming to this facility to anyone over,and over again because they will take good care of you!😊❤️

Great service! Caring and much more! If your hesitate go to them you wont be disappointed.

The longest wait I have ever experienced at any medical facility, I mean absolutely horrible. There were literally 3 other people waiting to be seen when I arrived and an hr and 47 minutes later I get called back finally. They do not take you in by the order you came in its by whoever gets there paperwork done 1st and since mine was a workers comp claim I had extra do those who came in after me got to go back before me. I would have never picked this place but thats where my job sent me but I promise Ill never be back. Also front desk has zero personality to go along with your extended wait.FO YOURSELF A FAVOR AND GO TO HOSPITALITY ER if you find yourself in need of medical attention and your in the area.

Excellent care!! Great doctors, nurses, and staff. Never disappointed.

Great experience at Health Care Express! I made my appointment the day before online, and the next day got in with a short wait to see nurse practitioner Trish Griffin. She did a quick check up, sent me for chest x-rays and treated me for what turned out to be pneumonia. Since moving from Austin 5 years ago, I have not been able to find a good family practice doctor in the Longview area, but Health Care Express is there when I need medical help.

From the first person I saw which was the receptionist I felt like everything was so impersonal. Had to do paperwork the phone which after correcting my phone number they still sent it to my daughter. After getting to the back I felt like I was on a time limit. Tried to talk to the nurse and she was not interested in what I had to say. Never looked at me while talking just kept putting stuff into the computer. Hurry hurry. The PA was nice and spent a few minutes to talk to us. Was told it would take 26 minutes for my daughters test results and pretty much asked to leave and they would call us with results. 3 hours later I called got a voice-mail. another 2 hours finally the nurse calls and said just wanted to make sure someone called and gave you your results. Long story short felt lvery impersonal and rushed.

Everyone was absolutely wonderful!! I had to take my 73 year old mother to Healthcare Express Urgent Care because her doctors office closes early on Fridays and my mother has a history of strokes. Everyone was so friendly and so caring towards my mother and that meant so much to me. I have been here before for myself and never had any complaints toward them. Thank you so much for taking good care of my mother!!

When you need to see a Dr quick..this is the place to go. They are friendly and very thorough.

Short wait time , very caring and professional . I highly recommend !

No complaints as for stafff. Just had a long waitAfterwards from nurse taking vitals

It was the best care I can remember form the P.A. and Nurse that attended me. They didnt rush things and made sure they covered everything in detail before they made a decision-making. Then they decided to take care of the problem in a very professional manner. Extremely pleasant the full time I was there. They truly Do Your Job as the great saying goes. Wonderful atmosphere!

Great staffVery kindIWait alittle longer than IShould ofOverall very happy

VA pt. HCE in Longview surpassed my expectation. Truly a great team the day I went in.

I cannot say enough good things about this urgent care facility. The staff are always kind, they are efficient and they are caring!

Great health care as always. Minimal wait, courteous staff, prompt pharmacy contact .

I was pleasantly surprised at the availability and convenience. Everyone there extended the greatest courtesy!

Made my appointment online everything went smooth. Staff was friendly and very efficient.

This will be my go-to place for any sort of urgent care. The receptionist was kind and helpful. The MA, Jody, was informative and cool to talk to. There wasn’t much of a wait time. My results came back super quick. Great experience here!

Went in to about a month and an half ago being very sick and got tested for several things, doctor came in and said she would give me a call with the results. Doctor prescribed me antibioticsWithout even knowing what I had. Never got a call back, and ended up being sick for almost 3 weeks, now they’re charging extra money over a month later.

Couldnt really do what I needed. But pointed me in right direction. Even called me to check up on me. Thats fantastic

Bottom line, I was miserable with a cold that was getting worse and worse. After $50 co-pay with my insurance. and a very short wait, I got a very easy diagnosis and meds. Basically the lowest hassle of one of these quick clinics Ive ever had, and very friendly. Much appreciated but I hope I never have to go back!

They are too slow, no required test and diagnostic devices on premises. Staff not necessarily knowledgeable sorry

Love everyone there, always kind and courteous. In and out quickly

Im new to Texas and a veteran who needed my ears flushed out. I called on Monday morning and was in the office 2 hours later for my procedure. The staff is awesome I look forward to being their patient in the near future. 😆 Thank you HCE staff. Bernadette Minyard

Front desk Victoria was amazing. I want to make Alex my dr all the time. I love this place

We both were feeling awful and had grandkids with strep so we needed to get checked out. The office was packed but things moved smoothly and efficiently! The staff was all so friendly and helpful! The NP that saw us actually took all our symptoms in consideration when prescribing an antibiotic!! We highly recommend!!

The doc and team did something really interesting that I didnt expect from an Urgent Care location--They cared. Yes, they actually cared about me. Not only did they treat the illness I came in for, they found some underlying health things that they were very adamant about addressing so I didnt have to go on any life altering medications. It felt good to know that the people taking care of me actually wanted to see me healthy overall.

I was taken care of in a courteous and professional manner. I enjoyed the doctor that saw me.

1st timer: Quickly saw me, very professional, and very kind. 10 out of 10 recommend.

Great service , good communication and drs feeling better already

Everyone was so nice,friendly and professional. I would recommend this facility to anyone

Very clean place. Top notch people from the front desk to the doctor!

It was an easy appointment. Staff was excellent and friendly.

Friendly environment helpful nurses.. genuinely caring Dr.. best health services

Waited only ten minutes. Friendly staff and PA. I was surprised the Covid, strep, and pneumonia test took 45 min to run, but got a great nap on examining table. Ha ha! Very pleased. Got shot in hip, Z-pack, & pills for vertigo dizziness.

Ive never been to an urgent care before but Id definitely recommend this one and will return if I ever need to be seen at one. They were all so friendly. Checking in was fast and getting into a room to be seen wasnt a long wait. Dr. Alex was attentive and really listened to why I was there. They ran labs and I was off to get my prescriptions. Thank you for making my visit a pleasant one.

Have always gotten great care from here and love being able to make an appt. on line.

Always my first choice for urgent care. They are all friendly and efficient!

Diagnosed hip fractureSent to hospital by ambulance.Hip Pinning done Sunday am.Thank you Trish N̈P for handling all tĥìngs.

Call earlier in the day for a physical for the kid got one price and when I got here it doubled the price for no reason.

2nd visit was just as good as the 1st.The staff here are exceptional and the wait time to see the Dr. was fast, less than 30 minutes from completing my paperwork.

They were fabulous! In and out within 30 minutes with an appointment.

Victoria was amazing- patricia was number 1 in book as great!

Amazing people, awesome environment, and wonderful service! Super fast and very kind!!!

Im always thrilled with the care I receive at HealthCare Express.

I was pleased with the wait time and the staff were phenomenal. Solved my illness with a plan of action.

This place is absolutely fantastic. From the cleanliness, customer service and efficiency, I couldn’t ask for a better urgent care to visit! As soon as I walk in I feel like I’m going to be taken care of. I never wait long, and it’s hard to find a friendly group of medical staff. They care for their patients and I can’t thank them enough for always taking care of me and my family!

I took a very bad fall resulting in breaking my eye glasses. The Staff at Urgent Care was very friendly and helpful, answering all my questions and concerns. The wait was approximately 15 minutes. I felt like I was in good hands starting with the staff as well as with the provider Donnelly FNP, SHERRY. The X-ray Tech was very friendly, helpful, and assisting as needed. I would definitely recommendThe urgent HealthCare Express Longview.

This place is trash. Just sitting in a room for 2 hours with no one checking in on me or explaining anything. Nurses just joking around and flapping with each other through the wall. Only 2 patients in the clinic and its been 2 hours of nothing. Go anywhere else this place is a joke.

Alexandra Donelly, FNPC is wonderful! Her personality and devotion to patient care is one of a kind. She provided me with the best treatment after evaluating me. She made my visit at Healthcare Express enjoyable.The receptionist was also great, made the check in process easier.

Quick and relatively affordable for us cash-pay folks. Alex was awesome… smart, thorough, pleasant; great doc!

Very unprofessional. Was seen for my foot which I figured was broken from 3 weeks ago. After xrays the doctor came in and said, “well looks like your not faking it after all”. Then proceeded to tell me how this has happened to her and very painful. And also assumed that I was prescribed naproxen from the VA from my chronic back pain. Gaslighting at its finest.

HealthCare Express is my absolute favorite urgent care to go to! Always very helpful and quick!

Katy @ the front desk was very social, professional, helpful, and a blessing when speaking at the window!! Very informative.The nurse Phil (LVN) was a smart and knowledgeable young man, who loved his job.Ms Cindy (nurse) showed that she had done this for years and few words when needed.She helped ASAP. Much love to the staff!! Thank you again from a Veteran!!

Great customer service and very professional doctors, nurses and techs!!!

I had been going here for 2 years to receive my allergy shot and one of the new workers Philip lost/misplaced my $400 vial and the office manager Gabe hasn’t contacted me to solve the issue and take ownership to refill my vial. I do not recommend them!!!! The only reason they receive a star is because the receptionist are actually nice and try to get things done!

Excellent care for my health concerns. The office was full of patients due to the cold/flu season however they serviced me in a reasonable amount of time. The technician and doctor were both knowledgeable and friendly providing the correct diagnosis and treatment plan.

The doctor was very kind and helpful. However, once trying to get my prescription for my 9yr son, they refused to re-send it because it’s been “past the window of taking medication”. Talk about a waste of time and money. He went to see the doctor the SAME DAY his symptoms had started. The medicine wasn’t going to be ready in time to start in pill form. So the pharmacist was requesting to change it to liquid but called the clinic to get the ok. Just for the nurse Angie (who we didn’t see) to refuse cause his chart said his symptoms started days before. She said she will talk to the doctor and “See” about calling me back. Which she never did. This is our second visit and something wrong always happens. I’m done going here and recommending people.

Worst experience ever !!! Came in with neck pain and was accused of just wanting drugs and told to go to the Er if that’s what I wanted, if I wanted just drugs why would I allow you to take a X-ray to make sure nothing is wrong . I go to work everyday and have a regular doctor just used this as an urgent care because I couldn’t get in with my doctor. Never ever again !!! The provider Trish was the worst !!!

Over the last 3 months I have dealt with oceleron bursitis on my elbow. Decided to have it drained, so we went to health care Express to have the procedure done. My wife did all of the online check-in paperwork so that when we arrived we only had a 5-minute wait before we were taken to our room. 30 minutes later my elbow was drained by a wonderful caretaker and assistance. Im not a hospital going person, but it was a very relaxing and stress-free experience.

First time at HealthCare. Was able to make my appointment, fill out my paperwork prior to my appointment time. Waited less than 5 minutes & was immediately taken care of by Jody. He listened & was very attentive. Explained all my test & procedures. Sarah(PA) was great. Hopefully won’t need them, but you never know. Will definitely go back if needed.

I am very happy with the care that I received. My wait time was short in the lobby and in the exam room. My issue had resolved itself by the time I got to my appointment. The nurse practitioner (Alex) still took the time to examine me thoroughly and explain the possible reasons for my symptoms. She was very professional and courteous and she urged me to come back if my symptoms returned.

The exam room was unnecessarily cold. The MA/CNA needs training on basics like obtaining weight. The provider was great insofar as knowledge and professional, but proficiency is slow. I was seen within a week for the same thing as my husband and was treated completely differently with different medications. My provider followed cdc guidelines for treatment, my husband’s didn’t and he was told he could be back in public without a mask in 24 hours. I would go back, but I would be prepared to tell them exactly how I wanted to be treated go Covid.

They helped me out quickly and Brittany made the check in process quite pleasant

I checked in and they was friendly and the doctor seemed me when they had a chance to

Very friendly and efficient, would give 6 stars if I could

Loved the doctor. Very good with kids

Was in and out within and hour and all the staff was super nice and helpful!

The first time I came here the front desk girl forgot to check me in. So I waited an hour for nothing then left.The second time I came here for a TB skin test the medical assistant didnt even circle positive or negative on my results page. Literally the only job she had in my chart. I cant say Ill be back. This office does not seem medically efficient and that leads to mistakes.

Super friendly staff and they’re all very patient and happy to answer every question

Everyone was very friendly and helpful. Provided was fantastic and knowledgeable.

The visit went quickly and all the staff were professional and friendly. The doctor was attentive and caring. I felt like I wasn’t being rushed All in all I highly recommend them

My care while at the facility was great. And previously Ive never had any issues.But this time they sent my prescription to the wrong pharmacy even after I called repeatedly to check that they sent it to the one, each time saying the name several times. Literally took all day and going to to the pharmacy for the nurse to figure out that she sent it to the an entirely different company

The entire staff is super nice. Victoria and Jody are amazing and caring

My experience was great. I love the doctor and all the staff they’re very helpful and kind. I accidentally pushed the button that said, if you weren’t satisfied, it was an accident.

Good visit- fast process, everyone wasnice and did what they had to do for me

I made my appointment and filled out paperwork online. Upon check in, I only waited about 5 mins and was seen by PA very quickly. Nurse & PA were very attentive, I rushed and helpful. Highly recommend

Staff members came into my room and asked questions with concern and that matters, I love LOVE Nurse Jody and the Doctor with the Pink sneakers(alex i think)!!! Ill never forget them. That type of care is rare ❤️

Professionalism and fast. They losten to you and do the rigth tests. Thank you!

I had been sick for over 7 days so decided to go to see if there was anything that could be done. I was able to schedule and fill out admission paperwork online which was very helpful. Receptionist was very nice as was the nurses & dr. It was a pleasant visit and didn’t have to wait. Thanks Healthcare Express & employees. I rate them a 10!

Short wait time and very easy to check inFriendly staffClean environment

Very kind and quick as they could go based on their wait! Jody was kind and so was the rest of team

I went there today for my shoulder pain and everyone was very nice and helpful. I wouldn’t go to the Emergency Room so I have been in pain for around 3 months. My daughters told me about HealthCare and that they take Medicare so I went. Best decision I’ve made in a while. I will be going back when I need to and will be telling everyone about them.

Received excellent help at the front desk from Emily. Provider Alex was attentive and had good bed side manner. She did not rush me at all. Nurse Haley was awesome too. I hate being sick but I would return if I had too. Give them all a raise!

The staff was friendly and thorough. They diagnosed me with the flu and set me up with the meds to get me back on my feet. Highly recommend and will be back the next time Im feeling down.

I had a very good experience at HealthCare Express Urgent Care in Longview Texas. I was seen very quickly, the reception/check in process was a breeze and the medical care I received was very reassuring and professional.

Got very sick and since I finally have health insurance went to Urgent care.Turns out I tested positive for Covid. Walk-in, the wait was longer than I expected, and the co-pay was more than what I was told originally. Great experience with Doc. Since Covid started Ive never tested positive (or had a positive testing experience 🤯) or had symptoms (been sick with Covid). This Doctor was awesome 5 🌟! Got the meds I needed 🤗, got quarantined from work 😷😱 and now Im good. Being an adult is overwhelming, but for the first time it felt good. To be an adult handing over my first insurance card and not just going to the ER. 😁 I will be an adult again next time I get sick and go to Urgent care 😊

Staff is always prompt and professional. Doctors take their time to explain and answer any questions we ask. My family has, and will continue to use, this clinic. We definitely recommend it.

Everyone was nice, courteous, and very efficient. Would definitely recommend.

The staff was wonderful! Katy, Jody, Shailyn, and Alex made me feel heard! Its a pleasure to know you can go somewhere and they listen.

I made my husband an appointment that day and when he arrived, the called him back immediately and diagnosed his pain perfectly. Very professional. Truly appreciated for the quick and efficient service.

I was in and out pretty quick. Plus they have a friendly staff.

Everything was quick and easy for a first time visit. They addressed my issues fairly fast. The NP was nice and to the point.

Walk ins for unexpected illnesses without long waits. Staff is friendly & professional. It is a clean environment. Caring professionals - doctors & nurses. Medications prescribed to the correct pharmacy. You helped make our Christmas weekend illness free. Thank you!

From the ladies at the window to the nurses and X-ray technician A+. Hopefully I dont have to go back but If so great people.

Ok visit. Nothing to complain about. Just seemed to take a long time.

Everyone was friendly and helpful!! Made my son feel comfortable!!

Professional and caring staff from check-in to discharge. Nurse Jodie was exceptionally wonderful. He really made my experience pleasurable.

Especially love that I can fill out paperwork online, made an appointment online, and got in without delay. Not happy that my diagnosis was covid, but it is what it is - ha! They take good care of me.

Very fast service, kind, and courteous staff.

The nicest people ever!The front desk girl was so kind!Going to any kind of Dr gives me the worst anxiety but the Dr was super nice, straight to the point, and eased my nerves!The nurse who took my blood was also super sweet and gentle!10/10! Highly recommend seeing them for your urgent care needs!

The whole process was a breeze. From making the appointment, checking in and getting seen on time. The care was great as always. As a Vet, I am thrilled that the VA has a contract with Healthcare Express. They always take great care of me.