vybe urgent care

Well organized and professional / Lovely and compassionate staff. Treating many injuries and ailments. I came in and was pleasantly surprised. Also nice waiting room.

Place was nice and clean. We were attended quickly. The staff were all very nice and attentive. Prescriptions were sent directly to the pharmacy so all I had to do was pick up. Ive been here about 4 times overall and have no complaints.

I scheduled an appointment on-line. Seamless intake process. Space is nicely designed and well kept. Staff is cordial and respectful. Doctor and assistants are the epitome of professional, yet make you feel so comfortable. I’ve never been a “go to the Doctor” type. This experience has changed my view for sure.Thanks to all involved in the visit. Your dedication to excellence is undeniable.

Brought my son here for injury to his arm. We arrived at 8:30 AM. We were checked in pretty quickly and they accepted our insurance Keystone health plan East. There was approximately 4 People waiting and we were called to process paperwork within minutes and then called to the back in about 25 minutes. The young lady who called dispatch was all business no smiles or greeting.She asked his Allergies weight and height.She also asked the reason for the visit and he indicated the injury to his arm. After taking the information she said someone would be in shortly. The next person came in, but did not identify himself as a doctor or a PA or a nurse practitioner, but she did say she would take x-rays: after x-rays were completed, I asked her her name. She gave me only her first name. I look for a tag to determine her credentials, but still did not know -other than that, the care seemed adequate. I opted for urgent care as opposed to the $300 co-pay I have for our local emergency room because my son is 16 plays sports and often has small injuries and I just wanted to be sure nothing was broken. I think they should identify themselves and let you know if there are doctor nurse practitioner, etc. I don’t think a patient should have to ask. The visit ended with her showing us the x-rays via phone and letting us know that it takes about an hour for the official x-rays and we could wait or she could give us a call if anything appears to be broken but for now it looks like a contusion and we could go home and ice it which we opted to do.

Great service... always on time..Updated: this time vybe showed me a different experience. I had appointment and I came on time but I waited for more than an hour to see a provider. Some patients came behind me and they entered before me and when I asked the receptionist said they have appointments before me, but I noticed that they filled their papers while Im there and they came like 15 minutes after my attendance.. anyway.. I was sick and I didnt want to argue.

This place is awesome. They are so quick and polite while getting a thorough account of your issue and a detailed history to ensure the have the whole picture prior to making a diagnosis and treatment plan. They actually listen and take your concerns into consideration.For any Parent suddenly finding themselves with a sick toddler, there is no better place to go then here. You will be very happy you did.

Front desk receptionist is nice and physician was cool. MA could’ve been more attentive with better directions. Also have an hematoma because she was swiping the butterfly needle side to side to find my cephalic vein.

From the moment I walked in the door I was greeted with a warm smile and welcomed by the front desk nurse. She was patient, kind and happy to assist. I had to leave for an emergency and asked if making an appointment would be better, she then told me they do take precedence over walk-ins. I went ahead and made an appointment on line at Vybe.care and headed to my emergency. I came back, she signed me in (as she remembered who I was) and I was called back in no time! The nurses and the PA took care of me swiftly and asked if I had any questions before they discharged me. I really couldn’t have asked for a better experience today. I would 100% recommend making an appointment if you’re able to. 5 stars for sure, I greatly appreciate the services I received today!!

I went in without an appointment on New Years Eve. While there were definitely several people in front of me, I was in and out with prescriptions in a little over an hour. The front desk staff seemed like they really didnt want to be there, but the doctor and nurses in the back were amazing.

Wonderful staff. Time waster! It took 3 hrs to be seen and 10 minutes for the appointment. If you want a fast appointment, this aint it. I do like that they have an option to call for a scheduled appointment vs walkin.

This is my first time here, check-in was quick and easy with Jocelyn at the front desk. I didnt have to wait long before Kareema, the nurse called me back. Everyone was sweet and I appreciated the quick service. I just would like the nurse to take her time when getting my vitals, I felt everything was a little rushed. But overall her and everyone else was very nice.

Rude, inconsiderate staff. late lab results. Sums up this vybe.Folks if you want an urgent care where your needs are treated delicately and with respect go down the street to ABC Urgent Care!

Great service every time I go here and VERY convenient they are open 7days a week! Staff is always friendly and kind 🙂

I was charged $75 to stay in a room for 25 minutes while I had a fever of 102°F, only for them to tell me to go to the hospital. I felt completely scammed. It seemed like $75 for nothing, just to wait in a room for 25 minutes.I came home feeling worse and had a fever. The customer service was poor; they should have informed me that they couldnt help from the beginning.

They did really great with accommodating my son who is on the spectrum. A lot of time I get nervous to take my son to his appointments because it can be hard dealing with an autistic child in public. They let me wait in my car till it was time and called my phone once I could come in. Very great service!

I appreciate the convenience of having an Urgent care provide a sports physical with short notice. The physician was great! However, we had an aide before the physician that was rude and unprofessional! She did not greet us upon entering at all and didnt respond when we said good morning to her. Then ask my daughter for her ht and wt, which I thought was part of the physical, did not provide discharge papers, until we asked for them and had an attitude we asked. I like Vybe, but this aide did not make this a pleasant visit.

So, the first time I went there I had a GREAT experience and even wrote a great review. This time was TERRIBLE! My husband was stung by several bees and hes allergic. His face was swollen and his eyes were about to close. We went in and there was a long line. There was a gentleman in front of me and he asked a question. After that the receptionist asked who was next the gentleman that just asked the question said I guess thats me! Well no, sir you just went when you asked a question but they took him instead of me being next. Then when it was our turn to be seen they woman at the front desk told us that was all they were taking for the day!! I said Are you kidding me?! My husband was stung 5 times and hes ALLERGIC to bees! Mind you it was around 4 PM and the sign says they close at 6 PM. Needless to say I wasnt impressed at all with the service.

This place is so out of order the blunt disregard to their patients is completely and utterly unacceptable how i bring my child here for my first time and sign in a whole hour went by I told the receptionist if they call my child please make them aware she’s using the restroom she told me my child was never in their system how and why you took her insurance card and did what with it having my sick child waiting for a hour only for you to see her in less then 5 mins and state this isn’t a Er I don’t have proper equipment to check her stomach when clearly I stated she vomited due to food from school….she replied ride this out

I did a walk in on a Sunday afternoon. Everyone was attentive and friendly. The wait was not long and the doctor took care of my issue quick and efficiently, she was also personable and informative. Answered all my questions.

Its ashame how a patient can be treated so poorly. I visted the Vybe Urgent care on 10/25 at approx 7pm. I paid $60 to be seen with my insurance. I was given a treatment for my asthma. Before I left the Dr told me she would send Abuterol and prednisone to Rite Aid. I get to Rite Aid and theres no Albuterol. I called the office 5 times that night and no one answered. In the morning of 10/26 at 10:09 am, I call again. I spoke with the receptionist who told me the Dr i saw last night will not be in today but she will leave a message to give me a call. I didnt hear from anyone. So at 2:48 pm I called again. The receptionist put me on hold after I explained everything. She comes back to tell me that the Dr i saw last night will not be in until Monday and I have to wait until Monday because the provider thats there now doesnt feel comfortable giving me meds without seeing me. I asked to speak with a supervisor. The receptionist said theres no supervisor available and if I wanted to I could come in again and be seen all over again with the Dr thats there now. So run my insurance again ? Meanwhile this wasnt my fault. The receptionist then told me to go to the ER. How unprofessional is this ? How can a patient be left sick and how is it possible that not one person in there could help ? Ive been treated for asthma before. Clearly no one wanted to help and its sad. So going forward I will always give a bad review and I will never recommend anyone there. This is beyond unprofessional and I have no reason to visit an ER when I was already seen there ! This place is terrible.

This is a great location, all the staff around the nurses and front desks were super friendly and it honestly felt like they were concerned for my wellbeing. Awan was really lovely as well as Daria the provider. I’ll definitely be coming back!

Amazing work done by our nurse- Yessika Rivera. Whom is not just amazingly capable and knowledgeable but really showed my son a great level of care. I am very happy with the excellent nurses at this practice. Their very helpful, whether thats on the telephone or in person.

Staff were pleasant and the physician Ms.Sherry was very nice, took her time to explain my concerns. This is the second time I go there and the service is great. I will go there again if needed.

The staff was so helpful and nice. Doctor was pleasant and efficient. I was feeling awful when I first arrived but it was a great experience. They addressing my issues and the doctor solved them.

It was a long wait when my turn came the staff was friendly and attentive. They were very thorough. The place quiet and clean. Woukd definitely go back!

The staff at Vybe Urgent Care were incredible. I had never been to an urgent care before, but wouldnt hesitate going back. My caregivers, Yessiko and Dr. Banger were wonderful. If I could give more than 5 stars I would. They were attentive and comforting.

The operation there just didnt feel well organized. I was a walk-in experiencing a lot of pain. Once registered..I received a texted that stated my appointment was in about 3 hours. So I walked to Starbucks. I was gone maybe 45 minutes. Upon returning I was told they called me. Then I was told to go home and the doctor would call with results of xray. I had to ask for a printed copy summing up the visit. It was never offered. I repeat....I was in a lot of pain so the disorder just added to my distress.

I had an excellent experience at this location. Kareema was efficient and exhibited a pleasant demeanor.Dr. Patel was also very accommodating and completed all necessary tasks in a timely manner. I was in the clinic for less than one hour.

Fast, friendly, and efficient. Its my first time to have an urgent care visit for X-Ray completed within an hour. Love it!👍👍👍

Everyone from the receptionist to the nurses and doctors were absolutely fantastic. I would recommend anyone to go there if they need immediate medical assistance.

Usually they are pretty good about keeping appointment times, this time it was over an hour wait and that was after I had asked them when they were planning on taking me. It’s pretty clean as far as Vybes go. They have an employee who is good at getting veins for bloodwork as I was dehydrated, but she didn’t wear gloves. She didn’t touch the needle part but she took the bloody tissue with her bare hand, hopefully she washes them between visits for her own sake as well as her pts. Most employees are straight shooters, not extra polite but thorough and professional. I don’t want to hate on this place completely because in the past it’s been so convenient to get in and get out. But they could stand to improve on timing and glove wear.

My finger got bite by a dog. I waited a little too long to get seen. It got ugly. They were great though and really took care of me. My MA was Yessika and she made sure I understood what was going on and felt comfortable.

First time here and my experience was great. Check-in was easy and fast. Yessika was my medical assistant and she was very welcoming, helpful and informative.

Came by today for some emergency stitches. I was seen promptly and appreciated the staff that made a quite painful experience a really relaxed and comfortable one. Yessika and Sheriann took good care of me! This is my second time at this location and I would recommend to anyone. Thanks!

They advised the wait would be an hr but it wasn’t…. They were quick, professional and very helpful…. Definitely would recommend them any time….

Staff are amazing nice and friendly. I scheduled an appointment and was in an out. Took about an hour and a half in total wait and care time. I highly recommend this location.

I came here for my physical and it was okay, the wait was a little much. The second time I went they were not helpful, I was looking for a doctor to see if I have a heel injury, and they told me we can X-ray you today, so you can come and we will evaluate you today, and then you can come tomorrow and evaluate again and then X-ray I believe that they were just trying to get us to spend more.

Yessika and Daria were excellent and so attentive to my daughter when she came in for her broken ankle. I loved the way Yessika was so delicate when putting on her boot. I love how the staff had empathy and took care of my child. The best urgent care Ive been to.

This is the WORST urgent care I have ever visited, and unfortunately I have been to many in PA and NJ. I have been for my children, and myself and have had poor experiences each time. You wait forever to see a provider and the provider sends approximately 2 to 4 minutes in the room and that includes examining you and listen to symptoms. Please visit another urgent care especially if you need actual medical help.

This place is great.. the staff is always nice when I come there.. and they are always fast and efficient. Ive been having trouble with strep and having tons of pain and they have been working with me to get it under control.. all the doctors and nurses are amazing and I appreciate the great service

Liza was my medical assistant who took my vitals and did my Covid swab. Throughout the entire process she was kind and gentle! The staff at the front desk were also friendly. I saw PA Kylie who was also kind and took the time to listen to my concerns!

Terrible place they had me waiting for 2 hours to check chest pain I had just to tell me they can’t see me. I signed in and someone told me to sit down someone will help me not a single person helped me and tried to blame me saying I didn’t talk to the right person as if I should have known. The arrow for walk in pointed to the person I talked to and they told me I did something wrong.

The nurse practitioner Sheriann was a little passive aggressive, like if she was doing me a favor in the patient room, and like if Im not paying for my visit or something. Whats worse is that the front staff are very rude and not friendly. I will never go there anymore.

They take really good care of me here. Very friendly and nice. My MA Yessika be wanting to not have me get seen and get my sick notes (inside joke) 😂😂. Seriously all the staff are super nice and really helpful.

Everyone very professional and extremely caring g and kind. . Expert service and I highly recommend all, from front desk to everyone . Very pleased. Ty

Really poor service, especially the receptionist, she was a bit passive aggressive like she’s the one paying for my consultation. The nurse did her job well, I also advice the doctors to spend more time hearing from patients,

Yeah, all the best they were so helpful. I mean all of the employees in the staff were so nice they assisted me with is comforting. They made me feel welcome. I went in with a rash from poison ivy and they made sure I got everything I needed. thank you to the crew.

The front desk lady is so rude , first time there , I went straight to sign in on tablet and she was like that only for appointment ok, so I went to her since I was a walk in but why do she have to SAY don’t you see the paper , like I’m stupid , my bad I didt see the paper but service was fast n good but they should not have someone rude working in front desk and she was doing the same to other too , as i was waiting

Waited over hour after appointment to be seen. Everyone was super kind and professional. Just something wrong with the system so appointments were not seen before walk ins . Otherwise good place to go

LIZA IS FREAKING AMAZING! She was very kind and helped me with everything I needed! Her personality really shined through when she gave me multiple compliments on my dress and nails ☺️ Thanks girl!

Yeah! It was Philippe not me. Anyway here’s what he say about his visit:”a great experience at Vybe for my physical: Warm welcome from the reception to the consultation room.

Great experience today. I was a walk-in. Was checked in and seen in a little over an hour. Great service.

You want survey here it is, I waited an hour and half to enter the exam room and another half an hour to see the Dr she talked to me for litterly 2 mins then left for another half an hour doin nothing then did xray for my knee that took 5-10 mins then another half an hour waited to tell me Im ok and can give you only 2 days to rest from work which does NOTHING AT ALL to solve my problem and pain and paid $240 and my problem not even solved this is a total rip off and bs Im veryyyy mad

People are very nice. I wouldve given five stars but i broke out with a itchy rash all over and they didnt know what it was. Other then that it was a very good visit.

Speedy and great service. I was helped by Awan, she made sure I was comfortable and treated with care. Also had a positive and uplifting attitude that put a smile on my face.

This location is clean, and the MA Yessika was very nice and helpful. She explained everything to me and made me feel very comfortable. I would recommend this location.

I had a great in and out experience! Yessika was amazing and very professional as well as the Doctor! Will go back there anytime!

Clean, courteous, and efficient. My NP Sherri was really warm and welcoming, and very knowledgeable. She helped me feel a bit at ease.

The facility was clean staff pleasant and I was told how long the wait would be everything went well thanks vybe for caring

I love this location, saw Dr. Justin and he made me laugh even through my worst pain. Everyone was very caring from the front desk team to the nurses and drs.. they were also very patient with my son when we had him seen here.

Everyone that i encountered through the process were all professional and friendly. I would definitely recommend this office to come too

This urgent care clinic is the place to go for excellent immediate care. I was visiting Philly from Oregon and had no wait, fast test results, and comprehensive explanations. Vessika Rivera, MA and Sheriann Wilkins, NP were super professional, and ever so pleasant and reassuring. Sherriann took time to really listen and I felt seen and heard which means so much when you don’t feel 100%.

All the staff from the check in associate to the medical assistant to the nurse were extremely friendly and professional. We were in and out in less than an hour.

Great experience! Was taken back right away and Liza was so pleasant and kind. Her eye lashes were also amazing!!!

Dr. Patel and Kareema were both awesome. Check in today was a breeze. Kareema greeted me with warmth and comfort. Dr. Patel entered with great energy and knowledgeable about my discomfort. The x-ray tech was also very nice. Todays visit was a 10 out of 10! Thanks vybe (bustleton) !!!

The staff were so sweet and kind! Yessika made me feel so comfortable and knew what was wrong with me before we even took the test. Truly a great experience, my go to urgent care !!!

I visited Vybe on 8/2/24 after experiencing bumps in my head only to find out the issue was a little more serious than expected requiring antibiotics etc. Kylie was fantastic she was warm friendly, understanding, and relatable. Liza the PA was awesome as well very caring explaining the treatment and where I could go to follow-up if the problem still persists. Needless to say I won’t be wearing weaves, dye, extensions anytime soon. However, when I’m in need of medical attention and my physician isn’t available I know I can go, “Vybe” they’ll take care of me, and make feel comfortable while doing so. Thank you!

Shenel, is an exceptional and professional receptionist. She made my check in so easy. This is one of the best Urgent Care facilities in Northeast Philadelphia.

Fast check in. Nurse was efficient. Dr Patel AMAZING. He has interacted well with my moody teen.

Had a great experience with the medical assistant and Daria, NP. However, the receptionist was not pleasant or easy to approach.

Staff was very helpful and nice. They provided great care and answered all my questions. My visit was 10 times faster and better than all other urgent care places Ive been too. I will only be coming here from now on!

Have a appointment and just like last time I came I’m just sitting 🪑 makes you not want to come here between my dr who constantly cancels apps and this place who makes you sit and wait for long periods of time is this the reason people end up dead or in serious illness. They want to help other countries but can’t even help the ones that live in America and need HELPPP

The staff is nice took very good care of my needs. Wait time was good with me as a walk in patient. They gave me everything I needed to follow-up with a specialist. Thanks vybe!!

My walk-in was quick and easy. Providers were kind and professional. No complaints

Asalamu Alaikaum, Alhamdulillah Dr. Abram got me in and out and gave me amazing advice on how to take care of my diabetes. May Allah guide you and reward you if the dua’a is permissible.

Place was surprisingly good. Short wait to see people. Procedures completedWould definitely suggest your place to others

The staff was very kind and addressed my needs quickly. Everyone was professional.

My medical Assistant Liza was amazing, she treated me with so much respect, and the provider was understanding and quick. Always a go to place for me.

Kareema the nurse was very knowledgeable and informative with my visit. Dr. Patel assisted me in having a better understanding of what is going on with my health. I recommend this office

The staff was friendly and polite. They took the time to provide me with the information that I needed. They were professional and knowledgeable about the field they represented.

Very nice staff in the vybe urgent care they was soo respectfull and its feels soo different in here very clean, place is soo peaceful and very comfortable waiting area. Doctor Kylie Clark is very nice and respectful she always smile and very knowledgable of what i was visiting for.

Turned away at the door. Walked in at 737 after working a whole shift. Apparently they don’t do walks in after 730. So say you’re open to 730 and not 8. Bad service in my opinion.

Friendly staff. The doctor took the time to explain diagnosis and treatment. I made my appointment on line and was seen on time. No long wait in the exam room. Very efficient.

Recently took my daughter to this location and from the front desk to the nurses in the back were great, and the providers. The one nurse Liz was great to my daughter! My little one wasnt feeling to great and was fussy from the minute we pulled into the Urgent Care. She showed my child compassion and was patient with her. From getting her temp to performing test she did it in the most kid friendly manner and I think my daughter forgot she was sick for a moment. She won my little one over with treats and giggles. First time being here and as a single dad Ill definitely be back if my daughter or I get sick these ladies were great to my daughter.

Everyone at Vybe was very polite and accomodating. I was treated like a priority from the time I reached the front desk till I left the building. I highly recommend Vybe for your healthcare needs.

Yessika Rivera provided very professional service and has such a positive Energy. I felt very comfortable talking to her about my health concerns.

Everyone at the office was so incredibly nice and helpful! My nurse Yessika was extremely warm and welcoming, and made the visit seamless!

They took care of us fairly quick but after the doctor came in they took too long to bring us the paperwork

Took my son with wrist pain.Best care received, Dr was super knowledgeable.1st time went to other urgent care.They did XrayDidnt see anything.Came here got cast .

The staff was very kind and attentive to my issue.

I came here for a last minute walk-in and they were clear on what I needed. Awan is the best and lead me through the process quickly. Love this place!!

This site is very efficient! I was a walk in patient and only had to wait about 45 min. The tablet I was filling my information out died on me and the receptionist didn’t even blink. She started where I left off and it was fast. The staff there is great and friendly. They give you options and walk you through everything. Great facility in my book.

Excellent service, I feel very good for having a person who speaks my language to attend 👏🏽👏🏽👏🏽

I was literally in and out and received great customer service from the moment I walked in. Kareena took care of me today and I felt so comfortable and knew I was in good hands !

This location is really clean and efficient. As soon as you walk in there is the front desk and the front desk personnel is ready to help. I was signed in in no time. My wait time was not long and they definitely made sure everything was filled out and taken care of. Thanks especially to Dr. Daria for her excellent customer service, medical services and I overall rate the whole staff a 5. I would recommend to anyone and go back again for any service. FYI, I went two times and both were handled professionally.

I waa able to make an appointment and when I arrived, I waited maybe 5min. Everyone was vert professional. I was there no longer than 20 min. Great experience 👍

I had got my blood drawn n tested everyone was nice and the timing was good I got out in 25 min

It was pleasant and fast experience. Yessika was very delightful. My NP was also very nice.

It was ok wait time, friendliness of the staff and the cleanliness was amazing they could have out drinks and snacks and if they say they want you to go to the ER they need to call for transportation

Dr was great all around fantastic service very efficient would definitely return if needed again

Sherry I think her name was, was so sweet and gentle with my boy and his big bite. The nurse in training too very sweet and made him comfort instead of fear ♥️

I had a great experience here, Everybody was so nice and helping. I loved Kareema and Shariann they were helpful and were amazing. I definitely recommend coming here they will right away help you.

So happy I chose this location. NP, Sheriann Wilkins was amazing and so caring to my 4 year old daughter. Everyone was so nice and I appreciate how they helped my daughter and made her feel at ease. Now I don’t normally write reviews but they are important because the high ratings were the reason I chose this location. Highly recommend and we were in and out.

I received great care here! From the front desk staff to the medical team that treated me. Everyone was excellent!

I cant say enough. The staff is fantastic. Its clean, and nice!

Facility is clean. Staff are very nice and knowledgeable. The wait time wasnt unreasonable. I was able to get everything done that I needed.

The moment I walked into the Vybe Urgent Care center, I was greeted with warmth and professionalism that eased my concerns. The staff at the front desk was efficient and kind. She instructed me to complete my personal information through an iPad and informed me about the estimated wait time.Nurse Kate was was attentive, taking the time to listen to my symptoms without making me feel rushed. She was thorough in her assessment and made sure I was comfortable while I waited for the doctor.Speaking of the wait, it was much shorter than I anticipated. I was pleasantly surprised when I was called back in no time at all.The doctor answered all my questions making sure I understood my diagnosis and the prescribed treatment.Overall, my visit to the urgent care center was far more pleasant than I expected. I left feeling much better and had a good Vybe about this place that I would recommend it to my family and friends.

Very friendly and fast services. I have booked and appointment and promptly withing 30 minutes I was seen. Highly recommended.

Kareema she is so nice and friendly. She is really fast. I love the way how she took care of my mom…

Great and quick service. However, they need to pick up their phone. Waited at the pharmacy for half an hour and script was never sent. Called the whole time and no one picked up. Ended up having to go back there just to get a printed prescription. When asked if there was a number to call incase there’s any further issue, didn’t get a direct answer. Office was not crowded at all. Just pick up the phone please next time.

Love Nurse Pract Shelly. She was awesome!!

The wait was a bit long but the staff was so extremely kind & attentive. In addition, the facility is extremely clean & beautiful. If I ever get injured again, this will be the first place I come to.

I recently visited Vybe Urgent Care on Bustleton Ave and had the privilege of being cared for by Nurse Practitioner Sheriann Wilkins. From the moment I walked in, her kindness and professionalism were evident. She took the time to listen to my concerns, provided thorough explanations, and ensured I felt comfortable throughout the entire visit.Sherianns compassionate approach and dedication to her patients make a significant difference in our community. Her ability to connect with people on a personal level and provide exceptional care is truly remarkable. We need more healthcare professionals like her who go above and beyond to make patients feel valued and supported.Vybe Urgent Care in the Northeast is fortunate to have such an outstanding Nurse Practitioner, and I am incredibly grateful for the care I received. Thank you, Sheriann, for your dedication and for making a positive impact on the lives of those you serve.

The staff were amazing from beginning to end. I was recently involved in a hit and run car accident and they seemed genuinely concerned for me and that’s all I can ask for. Very respectful and careful with my injury. They definitely did their job with more than some extra bed side manner. Thank you all

Had an scheduled appointment.Preregistered online. When I arrived, Receptionist told me to have a seat. Meanwhile 2 other people walk in and get called back before me. When i approched the counter and expressed my concern, she said they were short staffed. Girl had an attitude. Plus she must of brought her son to work. He was behind the counter. Poor customer service.

Kareema at the front seat was very helpful and nice!! :) Awan was also very helpful and nice, and most importantly transparent with me! This place is great

I was very satisfied with myCare, Sarah and Jessica wereVery warm and caring. I FeltVery well taken care of.It was a very good experience .Would recommend to everyone.Thanks again!Great Job!

Called and made an appointment still had to wait 2 hours to be seen. Very unprofessional workers . Wouldn’t suggest wasting your whole day here

Very good experience. The medical assistant was so nice and made me feel so comfortable.

Just took my daughter to this urgent care. First time at this facility very clean, very professional . We was in there less than two hours. All the staff was very nice front desk and the staff in the back. She was well taken care.

Friendly staff! Very clean. Loved that they listen and are patient

Quick and kind. Had a great experience.

My first time here and I can honestly say very friendly staff, clean and well put environment. Definitely an in and out experience with no hassle. Finally a place where people arent rude or unprofessional. I would definitely highly recommend this urgent care place. Thank you

Not going to lie. I usually don’t like to write reviews but this place I have to say the best urgent care I been to. I had an appointment but I was 5 minutes late. When I walk in place 3 person head of me I figure I’m going to wait like long time. Call me in right await in and out that place less than 30 minutes. Place is super clean!!!

Fast , professional and friendly . I felt listened to! M/A Yessicka and NP Sheriann were great !

Quick fast acting staff that were very friendly and helpful! Rooms were nice and clean!

I was very well taken care of. All providers were amazing, especially Chanel & Kareema.

Very nice nurse n dr , n wasn’t there long that was awesome!!! 😊

Sign in was a breeze today.. Also, Awan is the greatest asset of Vybe NE. Awan is very friendly and very professional.

White Receptionist was rude to everyone except an older white woman. Whom she spoke to in a normal tone and used kind words such as “hon” vs. aggressive tone she used when addressing patients of color. The medical assistants lacked empathy and professionalism, rushed through verbal information and questions. The medical personnel rushed through exam. The bathroom they have you use for urine specimen has no sink. Your told to use the sink in your exam room however your touching door handles along the way after using bathroom without washing your hands. Dirty. Not a clean, sterile environment. Bathroom in waiting area smelled of urine and also was not clean. Place smelled stuffy. Place does not feel or smell like a medical, sanitized place. Unpleasant experience. ,

Service and clinicians were friendly however when I called to receive my copy for my physical and test results they could only find my results and my physical was noo where to be found. I was told a manager would call me to find a solution. However no one called and I called multiple times, spoke to two people, and left voicemails. Still no phone call from a manager to receive the physical they must have not documented. It’s been over three weeks.

Didn’t like them at all came as a walk in at 9:30am only to be told to go to the emergency department to the nearest hospital and I had to pay 100$ visitation fee

The wait was a little bit long, but it was definitely worth the wait. The doctor that saw me was very helpful, and caring. She listened to my problems, and did everything she could to make me feel better.

Easy registration. Didn’t wait long. Good service. Nurse Yessica was great!

My experience with vybe urgent care was a quick process and Yessika was very helpful great customer service

Nice clean atmosphere. Nice staff and Doctors. X-ray onsite was a plus!

I went to be seen for sore throat and spoke to the doctor about a few things that were bothering me. She just listened and prescribed me things i could’ve gotten over the counter. When she dismissed herself, she said she’d give me a prescription which she didn’t include with my discharge papers. So, I brought this up to the nurse, she took a whole other 50 minutes to come back. I asked her for the prescription she said it’s something i can get over the counter. I told her i was paying out of pocket for a visit to get referred to over the counter: her response: ‘What exactly did you expect to happen in this visit’ ? If i hadn’t been in so much pain i probably would’ve responded differently. I told her to just give me my paperwork and i dismissed myself. I’ve never been so disgusted when getting medical treatment then when she spoke in that manner. Dr. Daria Canale was extremely rude. I’m someone who PAYS when In need of descent medical care/ treatment because I’ve exhausted the over the counter options- to get referred back to over the counter and be asked what i expected to happen was just beyond me. These health centers need doctors with some more compassion and skill.

By far the best urgent care I ever visited. The atmosphere is very calm and relaxed unlike most medical offices. Everyone who I had contact with was polite, professional and kind. Definitely not the usual jaded and frustrated staff I’m more accustomed to finding when I needed to visit urgent cares in past. I was treated quickly and everything was explained to me in terms I could understand. I came in for a problem with my eye as my eye Dr wasn’t available and the experience here was quicker and more comfortable than my scheduled appts at my regular office. I’d 💯 recommend this location to anyone and would visit again if I had do

Great service :) had Chanel and Kareema and they were very friendly

Scheduled an appointment only to wait 1 1/2 hours. Not sure what the point was of making an appointment only to get the same treatment as the walk ins who were called before me even though they came after I did. I repeatedly asked for updates and was lied to about being called in 10 mins on several instances. Ended up leaving and not be seen, what a waste of time! Do yourself a favor and get help at another urgent care.

Kareema, Chanel and christina were awesome to me and very helpful. thank you vybe urgent care.

Nice and pleasant staff 😀 the information i received 😀 to follow up with my treatment is/was very useful 👍 thank you so much. 🌟 🌟

Very good & Kind Staff really made me feel better the care & medcine I was put on & inablizer thanks

The customer service and care were great. I am coming back for more on Wednesday.

They didnt take long. And dr.bob was very nice .

It was my first time at this facility. Although it was crowded I didnt have a very long wait. Filled out my info. I was pleased with the staff and physician who explained what the issue is and how to attend to it. The individual who prepped me was terrific. Pleasant first time at this facility.

No stars. Worst experience. Poor management disorganized. Sat for an hour for a TB test and left without having it done! Place is filthy.

On February 1st, I visited urgent care with specific request. I came in as a walk in with my 5 year old child to be seen. I got checked in, the process was pretty quick. I went to the back for my child to be seen. I immediately requested an X-ray because of my child’s symptoms, I believed my baby had Pneumonia and I needed to be sure. She stood in the room with me 10 minutes debating why she felt I should not get an X-ray for my child, left the room and proceeded to speak LOUDLY about me wanting the X-ray, to her colleagues. And I quote “she wants to put that baby through radiation, I would never put a child through radiation I hate to do that”. After her giving me a hard time. Results came back that my child had pneumonia. This particular NP did not look me in my eyes not one time while giving me report, she never apologized for what she said in my “absence”, she never provided patient education on how to care for my child with pneumonia (you know something that can kill you). She also never prescribed any medication for my baby. She gave me a Dx and continued her conversation at the desk with other employees about a party she may or may not had been attending 😂. The only reason I gave this a two stars is for being clean and getting us to the back quickly. The professionals in this urgent were VERY UNPROFESSIONAL.

Ok so FIRST let me express that you will have to wait 7+ days for feedback regarding anything they send out to their lab . I went for my yearly check up and I was feeling under the weather . The reception is very kind and friendly but the nurses here might as well be managers at Wendy’s ESPECIALLY The person SHERIAN WILKINS .She sucks at her job and boy don’t catch her about to clock out , she’ll prescribe you nasal spray for a swollen knee cap . I wait 7 days for lab results for them to tell me “ the lab said they never received my sample “ WHAT DO YOU MEAN . I called every single day and asks for my results . They are so unprofessional in this establishment. Your better off coming to me for medical needs . I’ll probably be able to do more than that nurse ever could’ve . Iam severely dissatisfied and disappointed that all I can do is write a review. Thank you to the outstanding reception team . The nurse was an embarrassment. This is from the heartI’ll never come back

Had no concerns! staff was really nice, & very professional.

If I can give them zero. I will. I waited and register for appointment the receptionist did not register me. What a waste of time and telling me you didn’t give me your I.D. She even didn’t ask for it. I show it her before the signing up in the ipad. Sorry wouldn’t change the fact that you didn’t do your job and I waited for that 1 and 1/2 to found out you didn’t register me.

The staff at Vibe Urgent Care are nice, friendly and efficient. Thank you for taking care of me.

I Hade a good experience walked in at two was seen right away both the front desk and the Nurse Practioner was so nice and pleasant .

They made sure to have me in & out very quickly! The staff is nice & helpful! However, I would definitely recommend making an appointment prior to arriving instead of just walking in because it is that time of year! You’re much better off, & will be seen so much quicker if you can manage to make an appointment!

It wasnt super busy and my nurse was great..it was very clean..

I was not informed going in, only knowing I had an appointment at 10am. I came about half an hour early, which was fine, but no one told me I had to schedule again and I ended up having to wait for almost another hour. Terrible service and disrespect from one of the staff there, and the desk receptionist was equally as rude. I only needed to be there to sign my Physical and thats it, and ended up waiting a total of two hours. Not worth it.

CHRISTY JOY, PA was the best. If I could choose her as my primary care I would.

Terrible service. Made an appointment and had to wait 1 hour. When I asked the receptionist, that was rude, she simply told me that they were back up. Finally, the doctor saw my elderly father and never came back to tell us the results or the diagnosis. The nurse handed a paper and let us in our way. Awful service. I will never go back there

The PA and nurses were wonderful. Made me very comfortable.

Whole team was very professional. Zack at the front was very welcoming. Erica and Dawn took very good care of me once in the back, and made me feel like the questions I had were valid. Daria was very nice and accommodating to all my medical needs and really made the whole visit worth it. 10/10 experience and would definitely recommend this place to others

This was my second time bringing my 4 year old son here and just as the previous visit, I can’t say enough good things about this establishment.From the simple check in the friendly staff and the impeccable bed side manner they hit on all aspects of customer service and comfort.My son had a nice sized gash below his eye and was treated with care, quickness and very straightforward instructions for aftercare. If at all in doubt, don’t be! This place is top notch and I recommend to all especially with little ones.Way to go, and kudos to you all!

Made an appointment but still waited 2 hrs to be seen.Would have been nice if during the check in process an estimated time to be seen was given.If going to wait 2 hrs after appointment time , an option to wait in car would have been appreciated.

This urgent care in Northeast Philadelphia is one of the best. The staff is really friendly, the place is super clean and well-organized. I highly recommend it if youre feeling sick. The wait time here is very short compared to other urgent cares. A big shoutout to Zack MA and Clinician Christy Joy.

Excellent service...clean facilities...staff is on point, kind and informative.

I had a telehealth appointment scheduled but I was not contacted at the time of that appointment so I show up in person with my son and they were very helpful I only gave them 4 stars because the appointment for telehealth was never addressed. Today was the first time Ive been in this urgent care location and the whole visit was only an hour and I think thats a fair amount of time. The staff was very nice and friendly with my son.

Great experience. Yessika was able to thoroughly answer all of my questions and was very polite.

The front desk lady was very helpful & helped me when she saw I was flustered and worried for my child. But the NP was rude to my child during the check up , and when she walked out i hear her talking on the other side of the door about my “long medication list” and saying rude judgmental things. I wanted to like this place, but that is unexpectable. That attributes more trust lost in doctors.

Came the 1st time because they told me they had an xray tech on staff when I called. Said just walk in. But when I got there, they were no longer taking walk ins. A bit annoying but that stuff happens. So try and make an appointment. Came the next day and the staff was helpful and very nice, place was new and clean and we were in and out in less than an hour and got the xray we needed. Would definitely recommend!

They were helpful and fast. I scheduled an appointment for 5:50p and I ran about 5 minutes late. The young lady at the front didnt make me feel bad and just said no problem. I was taken back in about 10 minutes and discharged by 7pm.

Roz was awesome. Checking wad a breeze with Chanel. Kristina was the beat. Thanks Vybe.

I went in with a medical concern that is reallyworrying me. Saw the Nurse Practitioner. Shewas fast, dismissive, barely gave an explanationor an answer to what was happening with me.Did not fully hear out my symptoms or concern.She wasnt sure of the diagnosis herself butassumed what it was and gave me meds basedon an assumption. When I kept trying to expressI feel like theres something more happening mybody doesnt feel normal, she dismissed it andtold me to follow up with my PCP which I told her doesn’t have appointments for months out and I could have serious complications by then. I requested additional testing based on my symptoms and concerns. She flat out refused it without even hearing me out. I literally left there feeling like I should go somewhere else to get a second opinion which Vybe was such a waste of my time and money if I have to do that. Also when I got the paperwork, my tests said “void”. I don’t know what that means nor did she explain it to me. It’s a shame when women don’t take women’s symptoms seriously. I also asked her for another test based on the recommendation of a medical doctor and she still refused. Am I supposed to wait until my body starts to malfunction in ways that I can’t go back from for her to take me seriously when things can be prevented? Vybe is where you go to wait on your symptoms to turn to death I suppose.

Didn’t wait long dr n nurse was very nice 😊

People were great and they were done with me pretty quick

I went for a service. I paid for that service (a test). They did another test, which I didnt care and is useless for my purposes. And now they wont do the test again I went for unless I paid again. After some discussion, they told me to come back tomorrow to see how can we manage the situation. (The test I went for and paid for was USD 80, the one that they did costs USD 60. They said they refunded me the 20 bucks. I still havent checked with my bank if that is so. .. but I dont care for the 20 bucks, I care for the test results I went for..)

The wait was an hour long just for them to tell me the same thing as every other urgent care did but the assistant nurse was very cool I like her.

This is my first time Ive visited the office. Im very satisfied. Everyones very attentive and professional. I recommend you if youre sick, visit this urgent clinic. They were pretty fast I didnt have to wait long for them to see me. And the doctor is very attentive to all my concerns and questions.

Today I went here for the first time to get a blood test done and I have to say this was a great visit. The staff is nice, no problems. I gotten help from the front desk as I checked myself in for my appointment. Not going to lie, I thought that they werent going to take me in right away because I came a bit too early but they did anyway and I got immediately out. Its a nice little spacious urgent care. I advise if you need to get a checkup or anything else to come here if youre close.

Brought my son in for a persistent cough. We didn’t have an appointment but the wait time wasn’t long at all. Was amazed by how clean and courteous the staffs are. Every person we encountered were very professional and kind. You won’t be disappointed!

Absolutely awful. Called yesterday, explained that I needed a chest xray to show no signs of tuberculosis. I was told that yes that was a service they offered and recommended making an appointment. I made an appointment for the next day at 7:10pm. I waited for an hour in the waiting room only to be called back and be told that I could not receive the xray because the machines were turned off already and that I’d have to come back another day. I am furious. As a bonus, I was required to pay a $25 copay, for what exactly, I’m not sure. It was most assuring to hear the doctor question me as to why they would’ve made the appointment that late knowing they close at 8pm.

To start at the reception desk, they were busy assisting another patient, they were so helpful the receptionist and the guard until they resolved her issue, great👍🏽. As for me, great too👍🏽. I was a walk in timely 👍🏽, professionalism 👍🏽, cleanliness 👍🏽, also I’m a nurse BSN for 29 years. I will recommend this urgent care and will come again for any urgent needs. Thank you 5 stars 🌟

Fast Forward, i went to the ER today. They gave me an X-Ray, and they found PNEUMONIA in my left lung. I am now on 5 medications… Thanks again Catherine for telling me it’s “seasonal allergies”, denying my request to get scanned, and sending me two asthma pumps that I already have. That worked wonders :) you’re the bestest.

Very friendly staff fast and accurate best thing since the ER

The doctor who treated me. She was very rude and racist when I told her that I needed someone who spoke Spanish she used an offensive word and then I heard her talking about it with another person, and when she gave me the physical exam she was very rude to me, I am twelve years old and this country and never a person She had been so rude to me because the exams were not free, I was paying, a bad experience.

I WIll NEVER GO TO THIS URGENT CARE AGAIN!!!And I DONT RECOMMEND ANYONE TO GO THERE!!! Now I will explain why. I usually don’t write reviews, but this time I decided to warn people about the situation they also can be. A few days ago my son had a high fever and redness of the skin that looked like a bite. We went there and signed up and waited for our turn. They said the wait in line would be about 2 hours. After 3 hours had passed, I went to the front desk and asked how long to wait.And they told me that they called us an hour ago. When I asked what I should do next? They told that I needed to sign up again and wait in line again. To say that I was shocked and very disappointed say nothing.I tearfully asked the reception to accept us so that we wouldn’t have to wait another 2-3 hours. She walked away and said to wait.I thought that since she said so, it means we will be received soon. But after 30-40 minutes 2 patients passed us, and then I realized that she hadn’t decided anything. I asked to call the supervisor. When he arrived, I explained the whole situation. I said that we didn’t go anywhere, although the child was hungry and asked for something, but I was afraid to miss the recording. Thats why we didnt go anywhere for a second. My son 3 years old, he is small.And he had a high fever, and that we went only to the restroom for 2-3 minutes. And maybe at that time they were calling us. Аnd that someone could make sure that this patient was not there before calling another patient ,or they could call me to make sure we are gone they had my number. In general I tearfully asked him to let us go to doctor , and we don’t want wait another 2 hours. To which he refused me and said that you should wait for 4 more patients, this is not counting the 2 that passed us by in these 30-40 minutes. And we should wait for he don’t know how many more times.It was very disappointing and yet we waited. And after 5 hours of waiting they couldn’t diagnose my son and recommended us going to another urgent care . Despite the fact that the doctor could not determine what was wrong with my child, she treated me like a human being. There are no complaints about doctor.So before you go to this urgent care think 10 times, and even if you have a hopeless situation, do not move away from the door they call and don’t go to the restroom , even for 2 minutes. Otherwise you will wait an extra 2 hours!

Calm, collected, and compassionate. All of which was good cause I was a nervous wreck when i came running up in that place.

I walked in at 12:30 I asked how long of a wait and was told 30 minutes to an hour. At 2 I went back to desk and said I needed to leave soon to pick my kids up from school she said she would check and I should be next. Ten minutes later I went back and asked if I could reschedule because I had to leave. She offered they could bring me back now but I would not be able to get proper care in ten minutes so I declined and was given a card to schedule an appt. The only appt was at 5:50. I showed up at 5:40 and wahred until 6:30 when I went back to desk to ask how much longer since I had an appt and had already waited an hour and half earlier today. I was told there was three people still in front of me so I asked to cancel my appt. What an utter waste of my time and day . If you dont have youre entire day to waste here do not even bother !!

We did not wait long to be seen. Provider was very helpful and understanding

Liza was very and pleasant and patient and I would raccomando her as my nurse

Idk what it is about this particular vybe, but, they are hard to reach and inconsistent with testing. Several times now have I went in for testing and had to hound the office for results, WEEKS after the initial testing date. They are also incredibly hard to reach, youll be lucky if you catch them on any day as they never answer their phones. On top of all that, some of their nurse practiioners have strangely bad attitudes. The whole vybe is weird there. That said, Ive had good experiences in the past but lately its just been bad.

This is the first time I took my son here! They were all amazing! Front desk the MA and assistant were very helpful and productive to why I was there and the help I needed.

The service was pretty quick I usually go here to avoid the long wait periods at the hospital if I’m not sure if the situation is serious enough they answer all questions I may have very kind people

I was seen at the time I scheduled for online. I got a diagnosis and treatment prescribed quickly.

Very convenient I was immediately able to book online the same day and be seen quickly. The facility was clean and the staff was very pleasant. Good place to go if you need to be seen weekends, after hours or when your PCP is not available.

The worst urgent care. Went there few days ago because of high fever and sore throat but Maureen the smarty pants didn’t listen to me, thanks to her I am still having fever and now sick with pneumonia. Won’t recommend to my enemies either.

From beginning to start, I had a positive experience. I called before visiting to asl a question and the woman who answered was extremely polite. The check in process was quick and the lady at the counter was very nice and friendly. Our appointment time was a 3pm and we got called back around 2:15. Erica called us back. She was super nice, patient and thorough. Then Christi came in was very professional and thorough as well. Deborah was the xray tech. She was very kind and treated my dad very well. At the end, the security and Erica helped my dad and I to the car. The care was exceptional. The wait time was acceptable. It was a great experience and we would visit again! Thank you for everything.

There was about 10-20 people in the waiting room but we had an appointment and we were seen in a pretty reasonable time especially for a Saturday morning , so the service was pretty good

My wait wasn’t as long as they said. My visit went well. Doctors and nurses were very nice and professional.

Im really disappointed with the service, I just came for a blood test, two people stung me 3 times and couldnt collect the blood. Finally, they sent me back to a laboratory for a blood test. I was disgusted by this lack of competence.

I set an appointment and was the first to be seen in little wait time. Receptionist was very polite, nurse and doctor was very polite and concerned about my health. The Doctor listened attentively to me explain what I was going through. I definitely recommend Vybe Urgent Care for your urgent Care needs