Boston IVF

I had a great experience. The nurses in the office are amazing little wait time and lots of love and support from the staff. Hoping to go back soon. The fist time was a success. I thank everyone that played a role played in conceiving my son. Especially Dr baby maker!

Very difficult to work with. Nobody talks to each other within the different departments. The ball has been dropped more than once in our experience here. From an issue with my name to them running our information through the wrong insurance. Everytime we turn around there is another delay in the process due to the mistakes and issues of the office. Extremely unorganized and a lot of stress placed on the patient. This experience has been extremely disappointing and discouraging. If we weren’t as far as we are in the process we’d go elsewhere. It seems as if this office is brand new and nobody knows what they’re doing. We have friends going through the same process in MA and their experience has been informative, positive and simple. The total opposite of ours. Very unfortunate that with such a sensitive situation this is the experience we have had.

After scheduling an appointment in July, seeing the doctor in September for consultation and completing tests in October, no one followed up with results as promised. Repeated calls yielded no helpful responses, leaving us to research answers independently.Communication was inconsistent, with conflicting information from staff. Got an email saying my doctor is retiring no communication from the clinic until I left multiple messages asking for an update. Follow up with the doctor scheduled end of November.During my consultation, the doctor made dismissive and unsupported claims about my chances of conceiving and misrepresented my medical history in notes. He ignored my request for specific tests, dismissed questions, and displayed a lack of interest in treatment planning. My concerns about medication allergies were also dismissed.After deciding on treatment (doctor did not make a recommendation as we expected, he just told us to choose as he really does not care - his words), I was told by a nurse it would take about 4 weeks for insurance approval due to holiday delays. However, the process turned out to involve multiple departments, significantly extending the timeline which she did not mention to me, I found out later from one of the staff members.The case is still not submitted to insurance for review as of today.I conceived naturally in November and confirmed the pregnancy in early December. Had the doctor listened to my concerns during the follow-up and tested my progesterone levels, we might have avoided the chemical pregnancy I am now experiencing.When I called the office to report the positive HCG test and express my concerns due to previous chemical pregnancies, I asked if I should be on progesterone. They dismissed my concerns and only scheduled HCG bloodwork. No additional tests were ordered.I completed the bloodwork on Monday. By 6 PM I began miscarrying. I sent a message through the app (they push to use this app on you, so excuse me for actually following your directions) to inform the clinic that I was experiencing a little bleeding and wasn’t sure what to do. Instead of advising me to come in for bloodwork or offering guidance, I was reprimanded for using the app to leave messages instead of calling - at noon the next day. At that moment, I was in denial about what was happening and needed help—not criticism about how I communicated.On Wednesday, HCG levels confirmed the miscarriage. Only then was progesterone prescribed, which was too late to make any difference.He is retiring this week, which is a relief. However, the staff at this clinic showed little to no concern for my well-being. It’s incredibly frustrating to repeatedly call, leave voice messages, and wait days for a response. We came to this clinic seeking help and guidance from professionals during a challenging journey, but the experience has been nothing short of heartbreaking. I feel like I’ve wasted six months here and can no longer invest my time, energy, or health in this place.I had reasonable expectations that an IVF clinic would provide compassionate care and demonstrate expertise, but instead, I was met with coldness, dismissiveness, and a complete lack of accountability for their inaction.

Very disappointed with the communication/administration/support staff. My wife and I have been going here for ~9 months. My wife is a Nurse practitioner and I am an MD. She is a health professional and sometimes has difficulty navigating their system (can’t imagine what that’s like for those without medical training). Very very hard to get in touch with someone when you need them. She recently had complications after an egg retrieval (symptoms of ovarian hyperstimulation syndrome), called the on-call provider who said “I’ll send a message and someone will get back to you urgently” only to here back 6 hrs later after my wife called one of the RNs direct lines (not bc the office reached out to her). Then we saw a Nurse practitioner and had labs drawn to determine if there were any kidney/electrolyte problems and they told us “either I or my supervising doctor will call you with the results” and are heading into the weekend not knowing the results… at least they could tell us “if you don’t hear from us it’s good news”. They leave you feeling like you’re in the dark, not knowing and feeling not cared for. Overall very poor care in my opinion, and I am a primary care physician who knows what good care should look like. We will be looking to transfer to another office in hopes of better care/communication. Oh and they are usually double/triple booked for labs and ultrasounds.

Keep in mind the reviews and experiences you see on here are going to very wildly by location. If you are woman in the Providence area I would avoid the providence location at all costs. It’s less like a doctors office and more like a mismanaged warehouse. They treat you like cattle. They also have very limited services they provide compared to their other locations. If you are undergoing IVF they only have one week a month they do retrievals and if your retrieval falls outside of that date you will be sent over an hour away to the Waltham office and you then have to do every subsequent transfer from the Waltham office. They will not move your embryos for you. You have to pay extra for that. I would especially not recommend this facility if you are over 35 years old because the wait times and time delays are extreme and I know for many women going through this when they are older, time is of the essence. It took me 9 months from when I originally called to book an appointment for my treatment to begin due to overcrowding in the facility, they will give you a new appointment with the doctors about every 3 months if you are lucky and everything will be put on hold until there is another appointment. I have had paperwork lost, appointments cancelled, and the wrong bloodwork scheduled. If you are fortunate enough to have insurance that will cover your treatment their process for getting everything submitted to insurance is painfully slow. It takes about 3-4 weeks. They lie and say it’s the insurance companies that take a while to approve things. It’s not. They are just so backed up and disorganized it takes them weeks just to submit your paperwork to insurance. It took me an entire year just to complete one round of IVF and the process is still ongoing. The doctors and staff do not care at all about the lengthy delays they cause. My own doctor, Dr. Luzzo, is very rude and dismissive, and will not even speak to you as her patient if you are calling in with questions about your treatment plan. They always make the poor receptionist do it who I actually feel really bad for because she has no power to make any decisions and they just stick her with making the bad news phone calls they don’t want to make themselves. The tactic is obvious and your patients can tell. They claim to have a patient advocate who is supposed to help you with your care but I think all she is actually placed there for is expectation management because she never actually does anything to help. I can not speak to the quality of the other locations but if you are a woman struggling with infertility please do not go to the providence location. The people that work there do not care about you at all and it will be a massive waste of your time, money, and energy.

Was with Boston IVF for 2 years.. We are finally parents and I will be forever grateful for that BUT I would not recommend the Providence location. The new facility is nice but only half of the staff seem to care about the patients going through extremely sensitive times. I did have great interactions with the Waltham location and would recommend that office over Providence.

Received blood work at the Providence location and an ultrasound. No follow up with doctor, nothing other than a phone call about which pharmacy they should send my medication to and when I called back, absolutely no response. That was nearly 3 weeks ago. There was also zero response to my significant other trying to make an appointment for things on his end. Im not sure if any reputable fertility clinic would operate like this. Not to mention the phlebotomist on staff that day was really rude.

I felt so comforted in a very stressful time. I was so nervous going into the appointment and when I walked in I was met by the receptionist and she was so nice and made me feel better instantly. Dr Frishman called me and my partner in and from the very beginning I felt like I was in good hands. Nothing but positives came from my appointment

Good luck trying to get anyone on the phone . They send you right to voicemail and then you have to wait by your phone while you’re at work all day long. If you miss their call you get to call and leave a voicemail again. I’ve waited days to get called back. It’s the worst game of phone tag I’ve ever played. Had false tests from their lab that set me back a month and now I can’t even get a phone call back to discuss. Oh and they don’t have room for me to do one of their mandatory procedures at their clinic so they are sending me to another place? The doctor that I met once is nice but otherwise I’ve been completely stressed out from lack of communication.Update-I have moved to Women and Infants Fertility and they have been amazing. Save yourself the months of horrible treatment and go somewhere other than the providence location. Boston IVF told me I needed an HyCoSy procedure before continuing , they outsourced me and booked me at the hospital for this and did NOT tell me they signed me up for a different and way more painful procedure. Didn’t realize until I was already getting it done. A true NIGHTMARE! (specifically Kristen their Admin, who later wrote in an email she was “sorry” if she forgot to tell me I was booked for a different procedure! ) Oh and no one has called me back to discuss any of this and it’s been 3 weeks…Beware !

I have to say some experiences are good, but they only care about getting their money right away. You cant do a payment plan and still be getting services. No one answers the phone it goes right to the answering machine, and if you missed the call, forget. It is a nightmare to get appointments with the doctor it self they dont have open availability for you. It feels so incredibly not personal, like the doctors could care less if you get pregnant. They dont offer help with bills or have programs for people like us wasting lots of money on insurance and trying to keep up with all the payments. Sometimes I feel like they rush to tigger me, and I think we could have waited a day. I would much rather see my follices at like an 18 or 20 before we rush. Most times, Ive triggered most of my follices are only a 17 or 18 . Theyre not open to some things others doctors do in other countries that have had Previous success. I have already gone through 3 IUIs and just feel like if maybe they gave it one more day or two2 I might be pregnant right now. I couldnt stop crying today knowing that this IUI failed again. Some staff are very friendly but others dont even care. I really want to hope that things change in the future with this place and they start caring more about the Patients and get more programs to help with assistance with payment help. The emotional stress on the body and the toll of everything gets you really depressed. The positive thing about this place is that they are open on weekends and usually pretty quick if you come in earlier. Like I said before, some staff is super nice while others treat you like another number. They have lots of things to work on and hopefully improve to work with the people who choose them. Everyone has to remember if it wasnt for you going their and paying for your insurance they wouldnt even be open. So, as much as we need them, they need us too. So the communication between staff and clients should be closer and more respected. I also believe if you dont have insurance, then they should treat you better. When I was self pay, they acted like they didnt want to help me at all. I had an awful experience with that. So if you dont have insurance, beware before you come here. Theyre very nice if you pay your bills on time and have insurance that cost $700 a month plus the bills they charge you. Hopefully, my future experiences with this place will be much better. 🙏I am truly praying for a miracle to happen because I have almost given up all hope of having a baby. My husband has no children, and I have PCOS but have one child that is 21. I was super young and super skinny when I had her. So Im pretty positive that is what played the role in her. I have had a leap procedure and am so worried that it will never happen for my husband and I. I find the perfect guy, and Im struggling to have the perfect family with him. Wishing so much, they work more with people and get better programs to help. 😇👼🙏

I tried to call and make an appointment but found the receptionist to be incredibly rude - like I was wasting her time. She insisted that I give her my husband’s SSN to “prove” I have insurance. I expressed that I would not give it (and legally I don’t have too), but happy to send her picture of the card so they can verify my insurance prior to my appointment, or better yet bring my card to my appointment. She kept interrupting me asking if the SSN was on the insurance card. I expressed no, they don’t do that for legality reasons, to which she continued to interrupt me saying she could not make me an appointment without the SSN to “prove I have insurance”. For anyone just starting off in the fertility world, insurance almost never covers treatments, all of mine have been out of pocket; so a lack of insurance should not be a deterrent for a new client. I need a new clinic because I am moving across the country. It’s a shame because I truly do need IVF, I have no tubes. However, the receptionist wouldn’t listen and was very pushy. If this is how I’ll be treated for trying to schedule my initial consult, I’ll be seeking my services elsewhere.

Me and my wife have a beautiful son after 4 years with no success on our own thanks to Boston IVF.

Such a great start to the process. We had some technical issues and they were willing to work with us regardless. Super excited to start the journey with Boston IVF!

Started going to Boston IVF and everyone has been so kind and helpful. Had to get some blood work and ultrasound done and I just wish I was able to have my husband in the same room. I don’t know if it’s because of Covid or other policies but it would be nice to have my husband there in the rooms for moral support.

So far they have not done anything for my husband and I. I was seeing a different doctor before, but we started like 2 years ago. And all we have done is the same bloodwork and Seman Analysis test over and over and over again!!! They never move on to the steps to get you to try to have a baby. I am getting very frustrated and might give up trying. Because I am becoming very depressed..

Just with our first visit I am feeling hopeful. The dr was caring and understanding while providing the facts. The women at the office are beyond the kindest on the phone. They take the time to explain each step and what to expect.

Hopefully people get my reference but if you have watched Schitts Creek then you know the iconic scene where Patrick sings to David “you’re simply the best” well if I could I’d serenade BIVF Providence location every single day with this song because I truly can not thank them enough! Background I’ve dealt with “unexplained” infertility for 3 almost 4 years! I went to a very well known clinic before BIVF and they couldn’t explain anything, never had answers, I never spoke to my doctor and had a different nurse with different instructions all the time. We pay out of pocket, insurance doesn’t cover so leaving a clinic with no success and no answers was crushing! When I finally felt like I was ready to give it ONE more try my husband and I decided to go with BIVF. It was night and day! Dr. Luzzo is so kind, listened to every one of my concerns and finally was able to get me a diagnosis. Nurse Wendy always called me back, always got me instructions and always had my back! Heidi the ultrasound tech is truly a ray of sunshine on your toughest days, she always always made me feel comfortable and reassured. Chrystal the phlebotomist is a gem! I try not to have favorites but Chrystal was my favorite face to see. Taylor the receptionist is kind and understanding and the best reassurer ever! I don’t think I have anything bad to say about this place minus the people who do the payments but that has nothing to do with this review. Dr. Luzzo and her team finally got me our miracle, currently 7 weeks and officially graduated from the clinic. I was nervous coming here once I saw the reviews but their knowledge, kindness and overall amazing staff made IVF this time a breeze. We have been trying for 4 years and 3 months (not that I was counting) and never ever in our journey had answers or success until we came here. Thank you BIVF and the providence team for making our dream come true. Thanking you doesn’t seem like enough of a way to show how much Kyle and I appreciate you and all you did. I will leave you with this thought, while infertility is frustrating and crushing remember the staff you see who are trying to help you are people too and have a ton of patients and a little bit of kindness and understanding go a long ways!

Dr Frishman is the best! Super friendly, kind, caring, empathetic and great bedside manor. He is patient although he can talk at Frishman speed he makes sure you understand everything discussed. We have one miracle baby boy and are working on a second and could r be happier with Dr. Frishman.#LoveTheBowties

The consult was very informative but getting through to the office is very difficult and my only concern in continuing with BostonIVF.

Came to my appointment for blood test and I need to use the bathroom first, the front desk lady completely ignored me and the phlebotomy technician was rude and told me I can’t use the bathroom because is the COVID-19 protocolo. Really?

Kind staff who make a difficult process easier to cope with. Very informative and easy to understand.

No respect to patients time and money.

Time is money to these people, a very important thing to remember.

The staff was wonderful.

Had a great experience and a successful outcome!

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