NextCare Urgent Care Tucson

They can be very bad at times. You have to wait two hours for a TB test, and it feels even worse if you’re Black because they often make you wait longer—sometimes over two hours—for no reason. It’s frustrating and unfair, as everyone deserves equal and respectful treatment regardless of their race.

Scheduling was easy, I did it this morning and had appointment in the afternoon. But I could have had an appointment this morning but I just wasnt ready for the world yet. Check in was easy, although they did ask for my insurance cards again even though they were already uploaded and by the time I got up and hobbled my way up to the desk she was like oh never mind theyre here. The doctor was absolutely amazing, she went through the paperwork for my job with me because my jobs are royal pain in the butt when it comes to paperwork for even off-site injuries. But aside from that insurance card issue the staff was very professional very polite and very accommodating and the care was exceptional I wish I could give more than five stars. I would definitely recommend this provider in the future actually both of the lady providers that I have seen at this location are outstanding.

Everyone in the front check in was professional and courteous . The gentlemen who took my vitals and covid and flu tests were very professional and courteous. The PA was knowledgeable and thorough with my exam and listened to my questions and concerns and answered both my c questions and concerns at a level I could understand. Great Job!! Considering how busy they all were, they held up professionally and with empathy.

Today was the first time I experienced Urgent Care. It was very quick and pleasant, the Doctor listened to me and she explained everything so I could understand. The staff was very helpful and professional. Yes I would return if I needed to.

This was my second time at this location. It was amazingly polite, amazingly respectful. Tremendously, helpful. My hat goes off to them. Theyre very good. Theyre very quick. Theyre courteous very understanding, very compassionate towards everybody or anybody situation. You have done well by building next care.Urgent care you have done well.Facilitate facilitating it with people with understanding and one thing you need and they all match is to help you thank you

The staff here has the nicest people! They were all so sweet from the moment I walked in the door. Even over the phone. No matter how busy they are, they dont take it out on you. They listen, answer questions, they are genuinely helpful and thats a very nice experience Especially in comparison to other urgent cares Ive been to. I was very impressed with their ability to get straight to the point and get the job done and do it so cheerfully too! I went here because they were open when everyone else had closed, but with how amazing they are, I think Id rather make the drive here just to have the peace of mind of being properly cared for, listened to, and treated like family, like they actually care. You guys are awesome! Needing to get urgent medical attention is painful, scary, and stressful enough as it is, so very appreciative for their kindness!

So I have been going to this Urgent Care for years now. Everytime I go it’s always a polite quick visit, just overall excellent. However, this time was unfortunately not like the rest. This time I had went in for a cold and congestion. I waited in line and when I finally got back to see the doctor the first thing that the doctor asks me is “What are you on?”. I told her that I had taken two marijuana edibles prior to coming in. She told me that’s why I don’t have a job. She didn’t tell me what she was diagnosing me with, she just told me what she was prescribing me. This Doctor made me feel very uncomfortable and really let my expectations down considering my past experiences at this Urgent Care. When a Doctor is more focused on anything other than my care for my visit and isn’t focused on my main concern my health, just really isn’t professional at all. I’m still having symptoms even after I’ve been taking my prescription. I’m most likely going to have to go into the Urgent Care again for care because of this Doctor did not give me proper care.

I recently had a very positive experience at this urgent care facility. The staff members were all incredibly kind and welcoming, which helped ease my anxieties. They worked quickly and efficiently, ensuring I promptly received the care. Despite the fast pace, the medical professional took the time to discuss my health concerns and answer my questions thoroughly. I felt heard and respected throughout my entire visit. I would recommend this urgent care center to anyone seeking immediate medical attention.

Unfortunately Ive had to go to urgent care twice with my toddler but very fortunately I went to NextCare. I went the second time because the first time was so positive.The staff are really kind and caring, which is so necessary when youre in distress.The wait time was more manageable than any other facility Id been to as well.This past time, the Dr was so reassuring and even asked if I needed a hug- which I did.I hope you dont have to go to the urgent care but if you do, definitely go to Nextcare. Everything about it is more efficient and better overall.

Woke up not feeling well. Charity at the front desk was helpful and kind. I cant say the same for the other front desk attendant but she was kinder after being asked to be nice . Cynthia Reilly PAC, was exceptionally kind, patient , attentive and understanding. Her approach was very welcoming. Im grateful for being able to be seen by her.

Excellent experience at NextCare Urgent Care! Late Friday evening, they were busy yet I was able to get in at appointment time. All the staff very friendly and efficient. I’m not sure PA or NP but Katie was thorough asking about symptoms and making a diagnosis. I was really impressed with everyone at this clinic.

The staff here is so friendly, easy to talk to and kind. This is the best experience I had in an urgent care lol I’m used to being rushed and treated like another number. The front desk girls are okay. They seem overwhelmed but still remain kind. Some kind of do that thing where they will scare the customer with how long the wait time is as to not do their job, at least that’s what I think, but again they are still kind. Overall a great experience !

Easily made a reservation. Didnt have a long wait to get in for said reservation. Staff is super nice, easy to relate to. Saw doc, got an xray, doc came in and discussed and I was all done in a VERY short time frame! Doc was AMAZING at listening and was very thorough with input to help me feel better. Will definitely return in the future.

Worried about what bug I caught after a couple of days with a bad cough, sore throat, off and on fever with chills, and overall fatigue. I walked in and there was a little bit of a wait. I was offered to schedule a same day appointment and was told about the app which is very helpful for scheduling appointments in the future. I came back at my appintment time, was seen right away and now I am already starting to feel better. Provider Cindy and the rest of the staff were great!

The staff at the front desk were very unprofessional. They were bad talking about patients in front of everyone in the waiting room. I left for 2 minutes and told the front desk and came back to my appointment getting canceled. Then I came up to the front desk and wait for the two working to stop talking to eachother to just be told “well we texted you and you didn’t say anything”. The staff in the back were amazing though.

The staff are all very nice. The y had to refer me to the ER because I had more going on than I thought however they were very kind and at least I know now. They were fast and gave me a referral so I wont have to wait at the ER now. Definitely will

Absolutely stellar care and service! Went in 10/17/24 at around 8pm and everyone was just great. They explained the billing process clearly, the nurse/MA was kind and efficient in the back to get my info and the doctor came in and was fabulous. If I need urgent care again, this location will absolutely be a place I return to. Thank you everyone!

Check-in was fast and very courteous, because I have COPD and was complaining of shortness of breath they took me right back did my vitals and was in a room in a room with a matter of 3 minutes. The Dr. on call very efficient got me start on breathing treatments. The whole trip took about 45 minutes from start to end. I appreciate the professionalism of Next Care on Orcale and Limberlost

The nurse practitioner was very kind. He explained step by step what he was doing to my eye. He made less scary. He showed empathy when he saw I was struggling moving to get to the examination bed.

My first impression walking in was that no one greeted me for a while and th4 one gal who saw me asked thr gal making copies what she was doing like I was supposed to be greeted by her instead of picking up thr slack and just saying hi to me. How hard is it to say hi someone will be right with you? Even after waiting amd standing right there in front of the desk and thr other gal cale back i had to ask so do i check in? New years day and thr edibles must have been kicking in hard for those two. It was kinda funny. So i waited to have someone help me take a tiny shard of glass from my heel and I was taken to a room and told they are not authorized to take glass out of my foot and I was referred to the emergency room. They took a 65 copay and my insurance covered the entire waste of time of watching lucy and ethel at thr front desk ans no care. Its called next care because they get you to thr next place to give the care, they dont! I paid up front and mt deductible had been met that year and they didnt treat me so I asked for a refund since they turned me away and the NP said she would see what she could do and I asked the gal at the front to call me since I was told to go to er. I asked her to let me know when my refund was sent and she took my number and I did not get a call or a refund. I basically was robbed and will be spending more time to get my money back they had to right to take because I shouldnt have a deductible and they didnt treat me.

The 1 star review isn’t for the people who actually took care of me. It was for the women at the front desk. I came in after a pretty brutal accident at work. They were more concerned about whether or not I was going for Workmans comp, or how I was going to pay for the visit, than just getting me in to get seen. I couldn’t even walk, they showed zero empathy, and zero care about my injury. I would stay away and choose a different urgent care if you want to be around people who care about you as a person, not a dollar sign. I paid my bill, got seen, and the doc and nurse were great.

I was so disappointed in my visit with Next care, urgent care on Wetmore Road. The front of staff office was very polite and very nice. They did everything to accommodate me feeling as bad as I was giving all the symptoms I had it. I could not believe that the doctor couldnt do bloodwork or urine sample, even a EKG Just sent me directly to the emergency room. Therefore, now I have to pay a co-pay for the emergency room and the co-pay for the hospital is it just pure laziness cause something better Ive been done so I didnt have to go to the emergency room. Something in this needs to be fixed. At this point right now Im really dissatisfied and I give it zero stars

We had a great experience today with NextCare. The entire staff, from check-in to nurse, doctor - everybody was kind, knowledgeable and efficient. This was after being turned away from another urgent care for the exact same thing. Very grateful for their kind and professional service.

Quick response with medical attention. Friendly staff throughout entire process. Waited only about 10 min after paperwork complete, about 5 min once in the treatment room. In and out in under an hour with needed support and medication

Took a long time but I was willing to wait however long it took cuz I was so so sick. They were open late but still treated me with respect and kindness. When I was finally seen she explained the problem told me what to do and what not to do. Prescribed medication gave instructions and told me more whats to and not to dos. Im starting to finally feel better not like dying....

Glad to find a clinic open later than 8 pm! I was able to schedule a visit online. When I showed up an hour later, the staff was professional and courteous. Would recommend for urgent care needs.

Two hour wait, would’ve been very nice to know with a possible blood clot in the leg They did not have ultrasound to do anything. Send me to a freestanding emergency room and it did not have ultrasound. Should have been told. I had to go to a n emergency room hospital where they did have ultra sound. Did have a blood clot

Super, quick care I’ll call it. I’m a Veteran and was told by VA to use urgent care at Next Care. They got me right in cleared up my issue within a very reasonable time. If needed, I will use them again.

When l went September 20, was greeted n was not in front long , Dr or NP helped me out n wasnt long with Dr. or NP told had pulled a muscle gave me a shot n script. Waiting was not long at all.. Everyone is very friendly n been gng there when l have a emergency,n tell my family n friends about Next Care.. 100% great service..

Unprofessional front office staff, very rude responses to patients in waiting room when asked why their scheduled appointments were delayed as walk-ins were called back first. The comments from front office was that your checked in and there isnt anything I can do plus computer system hasnt been working all morning. Management needs to intervene and insure that there is a better system in place. Scheduled vs walk-ins.

If i could give it 0 stars i would. I was trying to see about scheduling an appointment on the phone because if it gives you that option on the phone you would think you could right? nope waited on the phone wasted my time just to be told to do it online or the app . the lady on the phone seemed miserable and hates their job. also she hung up on me very rudely cutting me off.i cannot stand rude people especially when i be extremely nice at the moment . just reading the reviews i can tell this is a recurring incident . maybe consider another job if you find it oh so annoying helping others out in a field where you’re expected to help people. super disappointing ,I will not be going to this location again and avoiding this specific location at all cost. hopefully the other ones are better.😕

Horrible experience, staff at the front desk sat there and talked about patients and how they looked while laughing on top of that, my son was supposed to have antibiotics sent to the pharmacy however they failed to send it in, I called about it and was told they would get to it when they have time. I am currently still waiting for my son’s prescription to be sent to Walgreens. I do not recommend this location to anyone that actually needs help feeling better.

I went to NextCare urgent Care because I had a bump golf ball under my arm didnt know if it was a carbuncle pimple cist ingrown hair boil or spider bite, the two ladies at the front desk I felt were very short not professional to give me the proper information how to fill things out. Then I got taken to the back got my vitals and everything that lady was very nice informative then I was taken to a room and the nurse practitioner walks in introduced himself and I told him what I was experiencing and what was going on and he said okay Im going to get you a antibiotic and just sent me on my way didnt get up close to it to look at it and also I said I had one in my nose that he did not look at I feel he was very unprofessional didnt take the time to assess the si situation. I was expecting to know what I was to be seen for what it was and I got nothing and antibiotics that covers everything okay

Came in for an issue that resulted in needed X-rays. But seems the Dr had made up mind already since had notice from CVS about prescriptions sent and filled more than half hour before X-rays were read (or at least based on “going to the bathroom” to remind them about me sitting in there since had been in the small waiting room for 1.5 hours already.). The doctor saw me going to the bathroom and said I was next to be read on the X-rays. But yet the prescriptions had been sent to cvs and I got texts from them almost 40 minutes prior? Very odd timing. Not sure I trust these guys to be getting it right vs doing it randomly if making the orders before reading X-rays.

It was invalidating and anxiety provoking. I stood in the hallway and 5 staff did not acknowledge me, a lost patient. After attempts to get assistance i was ignored again. Staff rolled eyes at me. I acknowledged the behavior which no one paid attention to you. NP was present in hallway. NP RUSHED me out of office. After expressed concerns at reception, I was not attended to or said good bye to as I left. Always use your voice. You deserve care!!!! With compassion ❤️

The wait was absolutely long and the doctor was very rude and had no patience for my son with special needs. I have never felt rushed by a doctor like her. Our visit with the doctor was less than 2 minutes

Other than the long wait, everything was great. Provider was thorough and very nice. But I had made an appointment online and expected less of a wait time. I was there an entire hour before being seen.

Very impressed with this location for urgent care! Came here based on the reviews and they did not disappoint! Office staff, nurse, and doctor were friendly, compassionate to my needs (eye issue), and I was treated with the utmost care even as a walk in. I was visiting from out of town and their care was top notch! Thank you! 😊

Had to get TB for work. Ladies in the front were very helpful and respectful. Technician was very informative and as kind as you could be for putting a needle in my arm.

Fell on my wrist and after 11 days of it not showing much improvement I decided to have a doc check it out… NextCare listed limb x-rays as one of the services they offered. At 5:30 I made an on-line appointment for 6:15. I filled out and submitted my paperwork prior to arriving. I was called back at 6:07, was seen by the provider, had a wrist X-ray,  and my wrist was splinted for support. I received discharge instructions and was home at 7:15!Easy as check-in, knowledgable, concerned staff, and great care!Best medical experience I’ve had in a long time! Highly recommend!Thank you!

Next carr us our first pace to go , usually pretty good team , not this time the nurse didn’t communicate this time she was in a bad mood not sure she did the covi these right ir was the shores teste ever , I don’t mind waiting two hours for everything . Also one of the employees in front very nice , but she just won’r stop sharing her life of loud and singing out loud with people not feeling good there is a headache

Front desk tried to collect 40.00. Are I couldnt see Dr . I said no my insurance pays 100% she argued and argued . I called UHC . End result I had to pay zero as I stated . She didnt know her job . The Drs and staff were great . But front desk is always lacking .

I had a great expierence at this location.If you pre-schedule it goes much smoother than just being a walk in. I do enjoy that.

Very friendly staff.I did make a 1030 appointment online. In office they had no record. I did have text and email proof. We did not get called back until 1145. Which was hard on my sick autistic son.

The reception staff were friendly and helpful, wait time was not bad at all for walking in after 8 pm on a Thursday night and my doctor was outstanding. I would go back.

Wait time was a little ridiculous, when I was i seen by doctor she seemed a little irritated and came off a little rude. Ive never had any issues at this location other than that.

I wasnt sure whether I could get in & seen but they the office staff made space for me. Drs & medical assistant was professional & courteous & got me in & taking care of with xray & medication ordered & out the door. If needed I will come again. Thanks ALL!😊

Great Urgent Care with convenient hours as they are open till midnight! Great location but odd unit in the shopping center. Glad windows face Booth South and West in the waiting room which makes for warm environment in the summer afternoon. Overall the doctors were great and knew how to care for you, was in and out in under 40 minutes, with prescriptions called into for you!

This urgent Care with the team they had working tonight has got to be one of the most excellent Medical emergency facility that I have ever been to. Thank you so much Limberlost Urgent Care keep up the good work thank you so much for your services tonight November 22nd 2024

The provider FNP Danielle Smith was awesome. Listen to my conserns that I might have. And wanted to get started on my needed meds as soon as possible. Get me back to feeling better soon.

My experience was good with NextCare urgent Care but the only thing I didnt like is that I was sent to another location clearly across town just for an x-ray while my pain persisted.

This was my first time at this location. The staff was very friendly and professional! I had to get an X-ray and the tech was doing a procedure in another room so it was going to take a little longer then the doctor anticipated, he came in and apologized even though it was really maybe an extra 10 min wait. I was in and out with in about 1 hour or so.

The front office people were super nice and they were very helpful. The doctor diagnosed me quickly and was extremely understanding

Getting in for treatment went smoothly. Not only did the doctor evaluate and treat me in a timely manner, but she also was very personable and friendly. She communicated very thoroughly what my diagnosis was and how she planned to treat it. I would highly recommend this UrgiCare to anyone who needs emergency treatment.

Checking in was fine, the ladies at the front desk were nice, the doctor who looked at me was friendly but he was talking really fast, and cutting me off while I was talking, even after looking what was happing to me, he did not sound sure about what is going on with me so I feel like my concern wasnt really addressed, he told me he was going to give me a couple prescriptions and walked out, when I got my paperwork for my prescriptions, I was not informed on how long they would take to be ready. When I made it to the pharmacy, they told me my prescription wasnt ready and when I called urgent care to see if there was a problem, the lady who answered the phone for my questions was really rude and cut me off while explaining my issue with the pharmacy, I ended up being transferred to an assistant who was nice enough to call multiple times to check on me getting my prescription and everything ended up working out fine.

Everyone was so patient with me. They gave me clear instructions on what to do for both my health and even asking about insurance. Thank you so much.

Overall it was a very positive experience! The staff at the front desk was kind and very helpful/responsive.The Dr was great. I am allergic to Penicillin, so I worry about prescriptions, but it went really well!

I was not listened to. I had major pain, fever, and chills 2hrs prior to visit and took a pain/fever reducer med. The male provider disregarded my symptoms I described and stated I am not as sick as I felt. He barely did any sort of exam, just talked to me for 5 min about a UTI since I was a female. I believe he purely diagnosed me based on my gender, not my symptoms. Not happy with the visit

They helped me with my terrible pain. It took so long! I had an 8am appt & was the first person in the door when they unlocked it. Was a 20-minute wait after they seated me in the room before I saw the provider then I had to wait another 20 minutes before the X-ray guy came and got me and then another 20 minutes before they told me the x-ray showed no bones broken and then another 20 minutes before they came in to give me a toradol shot

Examination was quick and all personnel were courteous and professional. Only downside was I made an appointment and still waited over 1 hr to be seen. That’s the reason I took away one star.Also, I did get a follow up call next day with final, important health results and I appreciated the call.

The Person at the front desk was terribly rude, Her name was Ana V. Also felt rushed by provider she got me in and out of the room in around 5 minutes with no real diagnosis just an “it could be this but I don’t know you came too late” when I was there at an acceptable time.

The doctor was fabulous and she gave me confidence, excellent advice and the meds that I needed to get over this severe sinus infection

I called to set up appointment was set.went in they had me signed in filled out paper work was called in to see Dr. With in 30 minute wait. Took weight and vitals. Waited in exam room about 10 minutes nurse came in examined me. X-ray technician came in gave me gown to put on technician came back in few minutes took me down to ex-ray my spine as I thought I might have broken or cracked rib. All of the Drs. Nurses and staff treated me with care and did there job fast and efficiently. Called to tell me I had pulled a muscle. As no broken ribs and lungs were clear. Advised me to call my nurse to let her know about my muscle that got pulled. Great place to go to in an emergency or on the week end. Glenna Norton

Amazing staff and they were quick I wasn’t sitting all day long they’re open till midnight my baby was well taken care of in under 45 minutes

I saw a medical professional who wrote (electronically) a prescription for me. It was supposed to have been sent to a pharmacy. I immediately drive to the pharmacy, and the pharmacy does not receive it. Meanwhile, NextCare is now closed and I had to wait until they re-open in the morning so they can re-do the prescription (if it was even done). Two employees made me wait until the official opening time to service my request. Unacceptable behavior.This is supposed to be an urgent care clinic, and failing to send a prescription is major lapse in patient care.

Very good care. friendly staff clean environment and they take very good interest in what is going on with you and do the best to help you feel better.

Visit went smoothly and though the wait was longer than ideal, it was obvious that they were simply busy at the time. Given their patient load at the time of the visit, the staff were efficient in their efforts. The doctor/NP was knowledgeable, pleasant to deal with, effective and helpful. Would return for another visit in the future, were the need to arise.

The front desk lady on 7/22 was extremely rude after being told my correct pronouns making it seem like using them was a problem. i also noticed she would yell everything from across the room including payments, completely unprofessional and seemed unbothered when i complained to her i felt uncomfortable w the way she spoke to me and others. everything seemed funny while having to deal with angry front desk clerks whilst the office also had a large sign that said no aggression allowed in the office.

My first time visit in Tucson. The 2 young ladies at the front desk were very nice and helpful. I didnt have insurance so I had a lot of questions due to my payment and Mia she kindly explained a better option for me which worked to my budget. (Thx Mia . . . youre Awesome) The young man that weighed and checked my granddaughter was very sweet and gentle 😊 she was comfortable with him.The doctor ROCKS 👍 I loved how she just made us feel so comfortable and the conversation we had of old remedies was awesome. Thank you all , Keep up the amazing job you do.

The staff was very kind and kept me informed regarding my treatment

Im from out of state. Next Care has a very professional, caring and friendly staff. I will not hesitate in returning.

Horrible experience with incompetent staff. Couldn’t get test results. MAs staff this urgent care. It may be less expensive to go here but the care is inferior.

Everyone was so polite and everything went beautifly smooth. Thank you to everyone at the oracle urgent next care.

Overall dealing with the doctor and front desk ladies were nice. However One of the staff members by the name of Alma was COMPLETELY rude and condescending toward the front desk ladies. In front of everyone in the waiting room this lady was talking down on them as they sat there quiet. She was talking about a paper lost, telling them they need to find it. Get up and find it, her tone was disgusting. Just for her to find the paper stuck in the copy machine.It’s sad all of the patients in the waiting room witnessed this staff member being horrible to the front desk ladies. After she finally left you could see the relief on EVERYONES face.This place would be a lot better if Alma didn’t work there.

Had an appointment which was convenient. Front desk was pleasant and Nurse practioner Simpson was pleasant as well.

At first the doctor seemed a little snotty to me I didnt like it,,, the office was supposed to do a cobit test on me she said she didnt get the results back because I never got it done,,,, and she gave me this medicine to buy she told me to buy this medicine and it doesnt work I wish somebody could call me back and give me the one medicine that she told me to buy because I bought it and it doesnt do anything.... Im sorry I just wasnt happy yesterday

Referral from nearby primary care practice. Quick, efficient intake. Clear and polite interview with PA. Suggested EKG procedure, a smart diagnostic idea. EKG revealed a symptom which helped with my need to discover the underlying cause of my health maladies.Provider summary was proficient. Discharge and environment was comforting. Excellent outcome.

It was a very pleasant and professional experience. I felt heard and the staff was very helpful. My go to place!

The nurses saw my asthma’ condition and fast tracked me in ! They were very professional and kind

Front desk personnel were very polite - insurance situation is complicated but they figured it out. Medical professionals were very kind and efficient- got in and out in an hour from checking in to leaving and it looked pretty busy in the waiting room. It is a very clean facility and the staff seem to care about helping people even though it was obvious they were exhausted (it was very late in the evening when we went).

Came in after cutting myself with utility knife. The front desk staff was capable and efficient. The nursing staff and the PA were great. Would go again for other urgent health needs.

Presented with severe headache and was not prescribed anything for the pain. Also was told I was not able to take Prednisone since I am on Metformin which I have taken prednisone SEVERAL times while on Metformin. I feel she did not listen to my concerns. I will not be back

Everything went pretty quickly. Not that busy at that time we went.Dr. Was nice but a little short at one point....my daughter has a mental illness and didnt understand what the Dr. wanted her to do. A female Dr.

My complaint isn’t really on the 2 hour wait, things happen there was a lot of people, my complaint is the way the front desk laddies are not professionals at all, talking about there personal lives so that the whole lobby could hear it, proceeds to talk about patients as soon as they leave or even while there still there for everyone to hear.

All staff were intelligent and courteous. My Nurse Practitioner was knowledgeable and friendly.

Medical professional had rushed the visit. He was in the room less than 3 minutes after waiting in the front room over 2 hrs. The ladies out there were kind though. The Dr despite my handing him my daughters medication bottle had sent over a script with the wrong dosing on it. Im glad I know her proper dosing because if I gave her the new dosing it is over twice the volume. It could have killed her. Im not every going back. I will gladly find a different place.

The girl at the front desk was very nice and professional. The nurse was nice too .The Dr took the time to listen to everything I had to say ..the whole office ran nicely and the team was awesome..

Your front desk staff has attitude problems if there is a problem with a customers insurance right away their face and their attitude shows it all that they dont appreciate having a slight issue I saw your front desk have attitude right away they didnt give you a chance to try to resolve it they immediately cancel your appointment I will never go to this site again your front desk needs an attitude adjustment thats what happens when people are there too long they might be tired of seeing people walk in all the time hurt needing help and it is just tiring for them I didnt like your stuff at the front desk theyre ugly people I will never like I said go there again I will travel miles to get away from you at that site

Nice place clean the 2 ladies that help me were very nice and helpful. I was in and out doctor came in check me out and I was done.

Took daughter in for chest pain and neck pain. Made the appointment online. It took a while for them to to even call us. Once we were in a room, they took a flu test that I asked for. The doctor didn’t know what was wrong with my daughter. She just shrugged her shoulders and said we don’t have a xray machine here. She just prescribed here prednisone and muscle relaxers not knowing what is wrong with her. Today I took my daughter to the hospital and found out she had pneumonia. It took forever for them to come back and tell me flu test came back negative. The wait was way too long. I felt like I went to Nextcare for answers and I was let down and it was a waste of our time. As I was talking to my mom on the phone and letting her know it took a long time , the nurse said “well the flu test does take 15 minutes”. With an attitude but I was waiting well over 30 minutes in the room. The wait is always long at this location. I’d rather drive to the Urgent care on orange grove in Tucson. I’m in and out at that place. The Doctor that seen us at the Next care was Cynthia Reilly. I’m not sure of what the nurses name was with the attitude. She was the person that took my daughters vitals.

I highly recommend this place. The doctor was very kind and helpful. Took the time to throughly explain things and happily discussed a separate issue I was having. I feel she took the issue I was there for seriously, which does matter in my opinion. All the staff was nice and everything was very clean.

Best place ever staff is very friendly doctor was so caring and listened to my concerns will be going back if I have any future medical problems.

They offer sports physicals for only $25. This particular visit is not covered by insurance or AHCCCS. I wasnt aware of this until we checked in because I booked the appointment online. I do think there needs to be a disclaimer somewhere on the website, if there is I didnt see it, but prices being what they are I was pleasantly surprised with the price and they always provide the best care. I honestly feel like they are doing a service for the community because they could charge more like everything and everyone else, so thank you so much!

The person at the check in counter has a major attitude problem. I understand she’s feeling frustrated or overwhelmed but she literally treats everyone checking in as if they are a burden to her. I went in for a rash and they gave me medication for not being able to breathe properly. Also when the doctor walked in he called me someone else’s name when I corrected him he rolled his eyes and just told me my blood pressure “was concerning “ and I needed to be seen by my PCP. I was just seen on Monday by my PCP and cleared for 6 months 😂 what a joke. Also after I corrected my pharmacy information she told me you’re going to have to wait I don’t have the time to do it now and I’m not rushing for anyone. She said it like 4 times. Horrible staff and customer service.

Staff was wonderful, kind, very patient, knowledgeable. Would highly recommend . Thank you all so much 🙂👍🎉💎

I get treated fairly quick. Its very convenient and nice staff

After being bit/stung by a red ant for the first time EVER in my life, I now know I am allergic to them. After going to the er first, and finding out it was going to be a VERY LONG wait, I had my daughter in law take me tonext care, we got right in, saw the NP very quickly, she ordered benadryl, liquid steroids and a cream to rub on the bite, we had to wait a little bit to make sure I didnt have a reaction to that, she sent scripts to my pharmacy and we were out, all in a litthe over an hour,and finally got relief shortly after getting home. Everyone was so nice and quick, a great experience with relief from what I was dealing with. Would definitely recommend this place, and will go back if needed.

Wasted time and money. Understand dr couldn’t make do what we needed but that attitude was absolutely not needed. Will not be back or recommend to anyone.

I told the Dr I had dislocated my elbow and put it back in and he took xrays and said I have tennis elbow. So he was no help. Although making an appointment and getting seen at your appointment time makes it an ideal place to go. My visit before last was great. I got great service and the Dr was great.

Scheduled ahead in the day to assure a smooth visit. Greeted my a staff member who was visibly upset that her coworker wasn’t there to relieve her at 735pm. I can’t tell you how many times she said “common Bertha I gotta go.” Appt was at 730pm. Line of 6 ppl waiting to be check in by 750.. told another person waiting BEFORE me that the coworker would check them in when they got there.Very much frazzled, but I do suppose the whole clinic doesn’t need to know the story.

I was seen quickly. The doctor was very helpful and made some great recommendations.

Front staff is awful, unorganized. The rest of staff was polite. Sat for 30 minutes, diagnosed with strep. Sent me back out to the waiting room for a work note. Sat another 30 in waiting room with other people. Asked if my note could be emailed because my Uber was waiting only to be told no. So now Im screwed because they cant do their job up front.

Doesnt accept walk-ins late at night they need to remove that advertisement on there page saying they do, went there and the receptionist lady ask how can I help you like she was going to help me and when I told her want I needed the receptionist lady said we dont take walk-in

The total time for the appointment took 2.5 hours. I scheduled an appointment and was seen about 30 minutes later. I was greeted with a disgruntled “I have no idea when you’re going to be seen”. Meanwhile staff were gossiping about HR drama. When the time finally came to be seen, the nurse had no answers for me and seemed like she didn’t want to be at work. I was in terrible pain, and not having a resolution is scary. Not having proper pain management at least is very unsettling. I was given ibuprofen, which doesn’t even need to be a prescription. I paid $185 for literally nothing besides losing 2.5 hours of my life.

Awful customer service. Waste of money and time. I got prescribed the medication that made me physically ill. I called in to tell them it’s getting worse instead of better and to see if we could switch the medication because the pharmacist said its side effects of the medication. This lady didn’t ask what medication I was taking, she didn’t ask if I was having chest pains, she didn’t even say to stop taking the medication. She just said i need a new appointment to be evaluated again. Instead of helping me over the phone they are making me come in for another urgent care appointment and pay for everything again. Of course I’m not happy. I’m sick af. And by law you don’t even have to see me to prescribe antibiotics. Especially when I just did a bunch of lab work less than 48 hours ago. This lady was Extremely rude because I had an attitude about it. She said oh you’re being rude to me. I don’t have to help you. And hung up. This facility should be ashamed to have workers who manipulate the safety rule where they should be having empathy and understanding for people and not trying to just take their money. You literally work in an urgent care. I’m sorry if people aren’t all happy when they’re sick and feel like they’re dying. I’m sorry that I ruined your conversation with your coworker where you guys were laughing and giggling because I’m miserable and I need help!

Started out having problems with my insurance, but the girls up front researched and solved the issue. The provider was great and helped with my illness very well.

The staff was super-nice and efficient. For minor medical issues, I highly recommend NextCare on Limberlost!

Always super friendly but professional. Very helpful in explaining there prognosis at the same time.

We’d already been to a different urgent care 2 days prior & they said my kid just had a viral infection. Nothing they could do. After 2 more days with no sleep and tears, we went here and they were awesome!! From the girls in the front until we walked out the door. The doc was great! Made my baby feel validated bc there WAS an infection! It was in her sinuses instead of her throat. From now on I’ll just go directly there!

The staff and doctor was wonderful. They took really good care of me. Thank you for the great work.

I just cannot believe how difficult this person made tonights visit,so unfortunately uncomfortable! So much disrespectful treatment from both of their receptionist. I loved bringing my children here, but after having this uncomfortable and very unnecessary disrespectful receptionist, there is better treatment elsewhere, even when they are having a rough night. Her phone call was our first interaction, she started having a very disrespectful and unpleasant attitude towards us while she was having an non related content conversation on the side with Co worker. This peticular receptionist was very difficult, rude, unpleasantly disrespectful. She was and is extremely unprofessional, making visiting this location beyond unpleasant.We have gone to this location and numerous occasions, never had such a terrible time. Was there no more than 1 week before and both receptionist were incredibly kind, understanding and helpful. Have been there during night time and not once were we treated this dreadful, even when they had a rough night.

Front desk staff audibly disparaged a man who appeared to be homeless who came in to try use the bathroom. He was denied and they made fun of him with patients. Talk about care.

I had an injury on my hand. I showed up to Next care to get it checked out and some antibiotics. The place was busy, I was grumpy as I really wanted to just go home and sleep but I needed to get my hand checked out.The staff was patient with me. The lady that took my vital was very friendly and kind. The PA was friendly, checked out my hand, listed options for treatment, and sent my script to the pharmacy. I appreciate their work and understand they had a alot of patients to manage.

So Im totally not a fan of doctors ers urgent cares, I appreciate the online appointment set up that they provide. And the reminder of it the staff is really nice everybodys pretty very pleasant and I like the fact that it gets me in and out of there if needed I can even wait in my car and they would let me know when my exam room was ready I think thats pretty neat especially for people who need it as of now I have nothing bad to say about this place I appreciate them

I got the perfect doctor who understood my recent hospital visit of diabetic ketoacidosis, with the canker sores and craters in my mouth from the 12 day stay. Never had such oral pollution. Dr Chin put me on two weeks of antibiotics to resolve the infection. Bless you, Dr Chin! Staff was sensitive to my urgent need to be seen, with blood sugar dropping, and moved me up in queue. Thank you!! Fast restaurant visit afterward helped.

Came here to get help for cellulitis with venus insufficiency. This is the first place that actually took a culture and gave a prescription for antibiotics. Staff were very caring, helpful and supportive. Would definitely recommend this place to friends, family and even strangers.

Great service & care. Didnt have to wait long for walk-in appt.

2nd time I wasted money on Urgent Care and had to go to the hospital. They were nice though.

I came in in a bad way. Made an appointment in the morning and was seen in the afternoon. I am so grateful I didnt have to wait long to be seen. The MA and PA were very thorough. I will definitely be back if necessary.

The time I spent there was amask off 30mins total. The doctor was awesome, very clear of what I needed. The staff in front were polite and thoughtfulThank you guys

Amazing and very efficient! I got in and out and felt like I was taken care of . Highly recommend if you don’t want to wait forever at the hospital.

So we check in online and then they say they need to physically see us even though they seen us and then we had to wait an hour for a 10 minute visit

Everyone was amazing! Staff at front counter made it effortless. The Dr that saw to me really loves people.

Always late by an hr ir more with appointment. Staff on personal phone watching videos my time is important and valuable I have one day off a week this is redicoulous and unacceptable.

Great center,but even with an appointment, you will have to wait for others to be seen before you.

Once I saw the provider, it was great. But I showed up an hour prior to my appointment and still wasn’t taken back until an hour after my appointment time. Two hour wait in those chairs when you aren’t feeling well is not good.

Scheduling was like posting on Facebook a breeze from my bed , however I was the first person of the day and was greeted by a receptionist that was rude loud and unprofessional, especially with medical issues and information running around like a feral rat in New York city never accomplishing anything, shouting out to patients from across the room why do you need to be seen? Whats your social security number? Very rude and unprofessional Ive been here before same lady Ive also been to Orange grove physicians not far away a difference between night and day! Dont put up with substantial medical care with the choices we have today. The nurse that called me back or patient technician was as friendly as a rattle snake no expression no personality I tried to crack a joke to break the ice nevermind like I said I have a choice as well as you. Now the attending nurse practioner very good bed side manor attentive listener very .impressed but with the lack of hippa violations being broke aggregiosly in the waiting room and personality lacking considerably in staff make the right choice so you feel comfortable in spending your money in our medical community in Tucson you have rights and choices I will never come back to this circus act!

Staff is very friendly & treated me with much kindness and respect. Can only wish that other Dr. related facilities were as kind & warm hearted as these humble & caring people are at this facility called Nextcare urgent care!! Filled out paperwork on my phone which i had never done before but, does cut down on time & creates the privacy one needs when filling out paperwork!! I would say that my visit lasted approximately 15/20 minutes which was another big plus in my book... I thank God for the creation of Nextcare urgent care because now i know where to go for medical aide without going through the hassles of waiting for hours & feeling stuck at hospital emergency rooms!! Nextcare Urgent Care is the place for me and all my medical issues!!! Until i need you again. Thank you for all your services. Good people taking care of good people .... Goodbye 👋 ....

The doctors 3\4 said thumb was broken 1 said it wasnt after 2 X-raysThe front desk staff are very rudeIf I didnt have to come here for my work comp I would have walked out and went somewhere else.0/10Just wow

I was a walk in & was quoted about 1.5 hrs which was more than reasonable considering the amount of people. Still ended up being seen within 30-40 mins of checking in. Staff was super friendly & efficient with my visit. X-Rays weren’t available at this location so they sent me to another & they were able to get me in very quickly. That’s staff was super friendly & efficient as well! Definitely better than other urgent cares/companies I’ve been to.

Fantastic customer service !!! From the Doctor to the staff everyone was superior, friendly and took the time to explain the paper work. Having been a Manager for over 20 years I can completely understand outstanding employees. I was greeted by Michele for my appointment & she is terrific an a awesome multitasker. If I was still in Management I would try and steal her.Once again thank you very much for your outstanding customer service & professionalism .Mike McManus

I had a very bad case of strep that had swollen my throat closed to the point I could barely breathe. I tried to go here to seek help as it was one of the closest places but was told I needed to make an appointment. The earliest appointment was over an hour and a half wait. Had to leave to seek help else where. Theyre not very caring or urgent about their care. Its not like they were packed, there was only one other person in their waiting room. I ended up going to Carbon health urgent care on River Road where they gave me steroids to bring down the swelling and help me breathe. If youre turned down by this place Id highly recommend going to Carbon Heath on River Road.

I presented with difficulty breathing. I was amazed the front desk got me back to a room immediately! Within minutes, my vitals were checked and my blood oxygen was dangerously low. Was put on a nebulizer and given liquid Prednisone. By the time I was done with the breathing treatment, I was back in normal ranges and could breathe easily. Everyone was attentive and proficient. And my co-pay was very affordable. I can recommend this company very highly. I know they will be my go to in the future.

I was seen right away and wait time was less than 10 minutes and The medical staff was great and gave me the appropriate information.

We were walk ins on a Friday; the front desk crew was expedient and friendly. Waiting time was fairly short. Actually the best visit weve ever had. Will have to go to clinic to find out lab report.

My wife went here because she was having an asthma attack. She was in and out fairly quickly. She used their app to check in which made things easier. They also gave her a nebulizer to bring home which was pretty cool. All in all its a small place but they seem to do a pretty good job.

Great place! Staff is professional. Clean area. Safe space. They are doing COVID tests walk-ins. I recommend but please be patient. The staff are doing the best they can and fast as possible. Please be considerate.

Location totally lied to me. I needed a X ray they told me that we were good come back at 10:30 pm. GoIn at 10:30 and they said they did not have a tech and they did not know who I spoke with even thought the girl I was speaking to was the girl whoMade appointment!!! Was second location to do this.

I brought my toddler son in to be seen for an irritated eye with only one pupil dilated. Cynthia Reilly saw my son in the exam room for less than a minute. Her bedside manner was non-existent, she was rude, and showed absolutely no sympathy. When we struggled getting my son to sit still, the doctor essentially gave up and told us to take him to an eye specialist.

This urgent care has gotten better with getting you in and out in a timely manner. Dr. Stempel is the reason I go to this location. He listens, quick, kind, and seems to care. I give 3 stars only cause I think they can do better at cleaning the place. The water faucets looks nasty the lobby needs to be wiped down, and the rooms looks uncleaned you can just tell staff doesn’t give a good clean down after every visit. Especially the examine beds. - my opinion.

We were visiting from out of town when my son had a terrible neck spasm. Our provider Anita was great and the staff were kind and patient with us and our distress and unfamiliarity with the city.Thank you so much for helping us!

Had appointment for 430pm. Came in at 4pm to ensure everything was done so I could go in at 430pm.People who had appointments earlier came in past their appointment time but still are able to cut to the front which I am told now makes me wait for another 45 to 60min past my appointment time.Why make an appointment if you still have to wait to be seen. Especially if someone is not here for their appointment they need to go behind people who did what we needed to. Not my fault they decided to leave and come back.

The staff is always super friendly and helpful every time Ive ever been there and on top of it they really do prioritize patients I thank them for all the times that they have helped me when I needed it!!! keep doing amazing work NextCare urgent Care

Please dont come here to get any care done. The staff is rude and unprofessional. No wonder why they have to put a sign that aggressive behavior is not toleratedI wonder why? Have we investigated who the aggressor is? On my experience ladies on the phone on 01/24 was very aggressive and rude. I havent had a single good experience. They will treat you very poorly and rude. When you come to ask for your results they will treat you like youre such a nuisance. Save yourself a bad time and go to someone else that have better customer service and better care. You will not find it here

The personal was excellent. They are bilingual. My visit help me a lot. Also they work until 12 p.m.

The entire staff was very helpful and friendly. I would like to give these oracle branch a 5 star and recommend them to my friends.

Waited too long for my appt, but that seems unavoidable anywhere. What drove me crazy was after being there for 1.5 hours (seeing the doc for less than 10 minutes of that time) I still couldn’t leave! They couldn’t collect my copay until the chart was finalized. I waited 10 more minutes and left - they know what my copay is and could have collected it from me anytime in all the time I spent there, now they can send me a bill. It’s not their fault at the front desk, the company needs to change that policy. Do you want to get paid? Then don’t make me wait just to pay you!

Excellent patient care, reasonable wait time, scheduled an appointment & completed paperwork on-line, and was given an accurate diagnosis & a prescription for my respiratory infection that began working right away. Thank you so much.

The doctor there was super super lazy and didn’t even acknowledge the description I gave a nurse before seeing me. if you end up with this short colored haired old lady good luck she legit had me sit down, listened to my heart then had me on my way. And the note she gave me for my boss was really short and looked like I typed it out of google docs. Real rushed for the money I had to pay.

Theyre able to give me an asthma treatment I was so happy dude I was freaking out that was going to have to go to the hospital and have to thank you thank you doctor

Everyone was super nice and very caring! I was also seen pretty quickly which was nice because I was in so much pain.

Please save yourself a really bad and stressful time here. Its such a real headache trying to deal with employees. Theyre extremely rude, unknowledgeable and they will not tell you if theyre running behind more than 45 minutes. If youre calling to see if your results came back they will answer the phone in an aggressive and annoyed manner. No one can help you after they have taken your money. If you need to get your results just come to the location because you will never get it on the mail. Lady who answer the phone on 01/24/2024 at 5:58pm. Answer the phone like this what can I help you with........ I had to ask if this was urgent care because I wasnt sure if I had call the right place. Very unprofessional. Lady after not helping proceeded to hang up.

Friendly and was not a big wait. I went to get a spot checked in between my butt cheeks. The Dr came in and started talking about antibiotics and pain medication before she ever even looked at what I had. She took 15 seconds to look and wrote a prescription.

Scheduled an appointment but want called back when it was my turn, they took 2 more people before me even after they said I was next. Then before I left they tried to say they had apartment before me which is a lie because the 2 times before me went then they said I was next which wasnt true. Dont think they even care just call whoever whenever.

I love this location. Very nice and helpful from in person to on the phone. Fast and medical care I trust. And when your not at your 💯 and u need to go to urgent care Nextcare is where will always go to. Thank you

I made an appointment and basically walked right in. They did covid and flu test which takes 15 m8nutes to get results. Doctor came in shortly after. Once I went to lobby, it the women at the front desk was ontop of getting my paperwork. Even making sure I didnt need a doctors note for work.In the past Ive never made an appt and it took hours but this time was pleasantly good.

Im still waiting here.Made appointment from home for 11:20am. Was not seen until 12:45pm. Doc saw me for less than 30 seconds. Tech came into the wrong room. Glad that they ask for patients name to verify so I didnt get the wrong shots.Now waiting for discharge papers and its 1:30. Will I be here overnight? Will I make it home for Christmas?

The receptionist today 25 April 12:45 was very helpful - I hope she gets recognized for it. the nursing staff were very kind and our FNP was very sensible and attentive. Thank you so much!!!

The visit with NextCare went Alright but their app was totally worthless and as a result After rebooting my phone and trying to get their link for check-in to work giving it more time, as a result I hasnt seen anywhere close to the order when I arrived. Even connecting to their Wifi it wouldnt work. That is inexcusable.The actual visit went well, they were polite but in a little way were a bit insulting to a possible guess I had regarding what was wrong and why I was there. That was insulting. Wouldnt even have went to the NextCare Urgent Care if I could have seen my primary care physician, but thats another review for a different time.They were quick and efficient and once they took me back they triaged me and the nurse practitioner did his job seeing me fairly quickly. They knew the CVS pharmacy on my way home, (... I had to travel over 20 miles from home, but that is a problem of my insurance not having in-network urgent care closer to home...) that particular CVS has issues getting electronic transmission of prescriptions. So, it was greatly appreciated they had printed the prescription for me with my summary of visit. Having to do a paper prescription and CVS not finding me in their system since I rarely use them caused the pickup of the script to be delayed of course, taking close to 45 minutes to an hour for them to process it after 15 minutes of gathering info via the drive thru window (by this time it was late at night and inside pharmacy windows were closed...)But, all those negatives... it went well and they got me in and out quicker than an ER visit and way cheaper than an ER visit.I would rather go to a location closer to home and different company though..., but after 8 pm at night or when the other in-network Urgent Cares close, then they are the closest option that is in-network (HMO plan).

I appreciate being able to walk in and be seen when needed. Everyone there is friendly and helpful and the Doctors very knowledgeable and kind.

The dr was amazing and the nurse was very nice and helpful but the girls up front were awful and rude very hostile environment. They are not meant for customer service.

Had a 730 appointment was called in at 8. Because of my symptoms, they asked me to wait in my car. They called me and asked me questions Like they would, if I was in there being seen after that, I was told to go in they took me right back to a room Were they check me for Covid and the flu?, took my vitals and then to the room. The doctor came in about seven minutes later. Did an assessment on me They were very kind and I felt very thorough. I would go to this next Care.

Danielle Smith MSN FNP-C was an amazing provider. She assessed me thoroughly, took my concerns seriously, and gave me the care and referrals I needed. She was efficient, professional, and took the extra step to ensure I received the best care. I highly recommend her. Thank you Danielle!!

This office and everyone working here is amazing! They are super friendly and very attentive. Its so nice to be listened to and given outstanding care by every person I came into contact with from the front desk to the back office. Easy check in and fast service. Thank you all!

Can the owner please reach out to me or contact me. This location the employees are very rude, theyre not notifying clients that theyre either running behind an hour behind. When they answer the phone to ask if your results are ready. On the phone just answering before I even say anything they answer very aggressive and rude like if theyre already annoyed that you called, the lady didnt even provide her name or even said the company name. I was confused as to where I was calling. I have proof of this and I would like if you the owner can please look and investigate how your employees are treating your clients because theyre scaring off everyone. I will definitely dont want to step a foot here ever again. If you start listening to the calls and listen how they talk to your clients you Will definitely not like it one bit. Also they havent been answering the phone calls. They have been hanging up. This is the most stressful place that I had to deal with and the staff didnt help one bit. Very rude andunprofessional.

Love this clinic! If you cant get in to your doc and need a night appt. great option. The staff is friendly, courteous, professional and caring and work together well. Easy online booking and walk in times very reasonable.

The staff was professional and caring from the moment I entered their establishment. I hadnt made an appointment or filled out the paperwork on my phone before I arrived. They were prompt, taking exrays of my knee, emobilizing it and instructing me on how to care for it at home until my follow up appointment. They were all very professional but kind and compassionate too. It took a little over an hour but it would have been 4 or more hours if Id gone to the ER. Thank you for making it such a positive experience on my 2nd visit.

I have never left a bad review in my life, but this physician that saw me for exactly 2 minutes after I had waited 2 hours, with no one in front of me. Told me I didnt have strep, my throat is obliviously covered in strep. She didnt press my tongue down. I complained of ear aches and she didnt check my ears until I asked her to and proceeded to check just my right ear. I tried to voice my opinion on my need for help. She told me it was hard to hear me, but I need to drink water.

I love next care and I am so thankful for this amazing staff . Front office was very kind and medical assistant was so friendly . Provider Blume was very sweet and caring. Thank you next care for always making me feel better !

Bedside manner was pretty poor by providers. After waiting for 2 hours while having fever aches and chills, I was told I was negative for flu, Covid and strep and told me I had a common cold, to go home and sleep. I later tested positive for flu at my local clinic a couple days later since I still had a fever and was told it was too late in my illness to take tamiflu. Even though insurance said I would be covered with this location, they told me I would need to be $250. Pretty frustrating process overall.

I made an appt, showed up ten min early, had completed all of the online paperwork asked of me ahead of time, and still waited for an hour and 20 min while multiple people in front of me in the queue were called. Once I was seen, the lady was very nice. The wait was pretty frustrating though.

We unfortunately found ourselves needing an urgent care after a day of work. Thankfully, this urgent care has after hours when all other clinics were closed. We were in and out after scheduling online for a 9pm appointment. Thankfully my daughter is feeling better too. Would highly recommend this urgent care!

I have a very painful shoulder. It was too late for me to schedule an appointment, however I was in/out within an hour. Great service, kind people and overall satisfied.

Do not schedule an appointment with this location. They are never on time for their appointments and are always more than an hour behind. I had an appointment today at 11am and after sitting there till noon was told three people were still ahead of me. Canceled and made virtual appt. If you’re going to schedule an appointment with next Care, I suggest you do it virtually. Do not recommend going to this location.

Charging me a co pay of 60 for a piece of metal in my eye. And never did stay there ..would not pay that for a emergency

The service from the NP was great, fast and easy, I was very disappointed and disturbed by the front office staff. When I waited for my paperwork, I could over hear the two ladies up front, gossiping about other staff members one of them was Maria and I didnt get the other females name, but both were so engaged in their conversation I personally had to stop them and ask them for my paperwork that printed out and I heard come out and waited to carry on with their conversation. I immediately got out of my chair and interrupted them! I found it absolutely unprofessional to be discussing other staff member with clients in the same office! Found it even more disturbing that I had to interrupt the conversation just to get my paperwork. Those kind of conversations need to held privately. It really boiled my blood that these ladies even held a conversation like that in the public. Then the older staffer woman said oh my god! As I walked out and have a good day in a very very demeaning tone! I dont appreciate that kind of treatment just because I called them out on their unprofessionalism!

Took forever to get my husband in (hour wait for a reservation) then when he did finally get seen and released they didnt even include his doctors note, we had to go back in there and remind them to have him print it off. Doctor was rushed and barely spoke to my husband as well, which I get that you are busy, however, how can you be sure that youre not missing anything when you spend less than 5 minutes with your patient? I appreciate what yall do, though please do better. Take the time to actually talk to your patients.

Went in wasnt even there 10 minutes total. Doctor came in didnt even look at my foot and said oh you have ...... gave me 2 rx and sent me on my way. Seemed like she didnt even care what was going on.

I brought my son in with an eye infection that was somewhat of an emergency and extremely scary. The team at next care urgent care were efficient, polite, very on the ball and helped us to get situated rather quickly. They helped us get everything into the system quickly and they were extremely patient and very sweet! The nurse that took us back was also wonderful and had great bedside manner with my son. As did the doctor who came back and met with us. I could not be more impressed with your team. Phenomenal group of people, clean beautiful environment. Very impressed with the 1st class service. Thank you, Erika and Mitchell B.

The provider did more for me in 5 minutes then Oro valley hospital did in 4 hours. I highly recommend this clinic. Ive been coming here off and on for about 6 years and always had good experiences.

One of the front desk ladies is very rude. She told my elderly (89) friend she would have to wait outside after filling out her paperwork. I would have stepped in if she tried to enforce that. My friend had an. 11:20 appt and saw the nurse who takes the vitals at 12:00. Still Waiting to see a doctor at 12:25. Not too impressed...

The staff was absolutely amazing. Super friendly, kind, and very professional. They didn’t make you feel like you were just another number to check in and out of their office. My time in there did take longer than expected but they do state that they need to see patients depending on severity of visit so I wasn’t upset having to wait longer. I also recommend filling out your information and scheduling an appt on their website ahead of time if it’s not an emergency. It was nice being able to walk into the office and not have to fill out any paperwork before being seen.

I was able to wait in my car for my appointment after I made an online appointment. I did all the paperwork at home before driving to NexCare. Very friendly staff and caring Doctor. I had a 30 minute wait after arriving as it had been a very busy morning for the Doctors and staff.

They are the only urgent care open late but refuses walk ins. My daughter needed an X-ray after falling on her wrist and they refused to see her. They were very rude about it as well. The security guard was the only nice person.

Very friendly, very welcoming staff. Check in was easy and we were taken back to see the doctor pretty quickly. The X-ray specialist was very patient and nice to my daughter, probably her favorite part. The doctor immediately put our daughter at ease and had us out quickly.

Best Urgent Care in Tucson, always fast and always caring towards patients, takes their time to listen and knows what they’re doing.

Great folks with a nice bedside manner and well organized. Michelle was very kind and patient with everybody…maybe the staff should be called “patience” instead of the patients.

I had an excellent experience. The staff was very helpful. Im already feeling better

Quick and fast just the way I like it in and out dr was great

My visit was great , and fast . But I didn’t get two meds that the dr said she was going to prescribe. So I’ve been kind of suffering. But that’s how life goes I guess?

When I first arrived one of the front desk staff was coming through the front door behind me saying dont open that door. I laughed and said, are you serious? That was the last of that. I checked in quickly, waited a reasonable amount of time. The staff that took my vital signs and obtained my influenza A and B, Strep, and COVID was efficient. The provider asked many questions, did a thorough physical exam and ultimately stated , even though the cultures came back negative he was still going to treat like its the flu because of the fever. My throat is so sore, my body aches, I have headache/fever between 99-104. I did salt dissolved in water gargle, alternate acetaminophen and ibuprofen, increase rest, increase/maintain fluids/water. Started day 2 of Tamiflu and still symptomatic. Everyone did a great job, still shocked about the front desk staff behavior at the front door but will come again anyway. 😁

From filling out new patient forms with the people at the front desk they were so nice. The person who did the intake was so nice. The person who took care of me. I cant remember if she was a PA or an NP. She was swift, caring and friendly. I was in and out in a very timely fashion within an hour

Very friendly staff and they got me in as quickly as they could. Thank you for everything. 😊

There was ppl ahead of me I was there for severe migraine & dizziness I was only sitting in the lobby for maybe 10 minutes & then I was called back the doc was pretty quick but got me meds & the nurses were great I was done in about 30 - 40 minutes.

I went in after work and they were in a hurry to get me out of there. My issue was never resolved but I paid almost $200 for them to take a look at me. All they did was a urine test. Typically it’s a good experience with these guys but this one was not

Best urgent care experience I’ve experienced except at my primary care’s facility. Easy paperwork, professional staff and the highly professional doc was really great: friendly, more knowledgeable than many docs I’ve seen and so thorough she asked the questions I had before I asked them about apparently unrelated issues until she could rule out anything more complicated. I’m pretty informed about good self care but she even had great tips about helping boost my immune system myself that I didn’t know. A first for an urgent care visit anywhere! Would absolutely go again.

I came here as a walk in requesting a drug test because I wanted to see if I’d been roofied or not when I went out with friends a few nights ago. Called the lady and she told me to come over as soon as I could, so I did. Right as I’m checking in on my phone, she stops me and tells me that they cannot provide me with a drug test unless it’s for “employment,” and that they can’t give me a drug test if I think I’d been roofied. Absolutely disgusting and unacceptable to deny someone healthcare for any reason. It’s very clear that they have no clue what they’re doing. This place sucks as do all other Nextcare places do. Take your business elsewhere and stay as far away from this place as possible.

This rating is solely for the so called DR Denise. She came into my room looked at my ears told me nothing was wrong. When I told her all the issues, I was having she tells me you just told me a lot with this stupid look on her face. Telling me to take an antibiotic that I clearly told her I had allergic reaction to proceed to tell me it could be this it could be that without looking at nothing else. Said she would give me a shot for pain never returned to the room. I left without getting my shot for pain as I walked off she was just standing there outside my room door doing absolutely nothing. I went up to advise the lady up front she did extend her apologies as the look she gave me when I complained as if she already knew how this women was or, maybe shes had complaints before.. This woman has no business in the health care field no compassion for the clients. I will reach out to the insurance because, I had to go to the ER due to the lack of service I didnt receive from the Urgent Care...

What’s the use of making an appointment! Waited for 2 hours to be seen for not even 5 minutes. The front end girls were rude, and didn’t want to be bothered. Would not refer this Urgent Care to anyone. I would pay the price and go to Emergency Room.