ARCpoint Labs of Worcester

When I got there for a random drug test, there was nobody at the front desk and soon after a crew member came and said that I had to wait until the person that does the screening comes back from lunch break. Soon after about 6 more customers showed up to get service and we have to wait until this person came back and get us in. I think that they should have more workers so people don’t have to wait, due to just one person working.

The first person I spoke to on the phone assured me that I would not need an appointment for my hair test. When I arrived I was told the opposite was true and was required to wait 20+ min. Then the tech dropped the scissors on my neck during the hair removal process and I had to sit and wait while they struggled to find the appropriate bar code/seal for my hair sample for another 10 min after. Music in the lobby was good.

Came in for new employment screening. It is a clean and friendly space, and the process is efficient and concisely explained. I arrived early, and even on a fully-scheduled day, they were able to take me 15 minutes ahead of my appointment. Highly recommend for convenient testing.

Excellent lab.Professional and dedicated staff. I was attended to by Lin. She was excellent. She explained the process to me before she begun testing.ARCpoint Labs provide a wide range of testing services. DNA, drug and alcohol, STDs, Covid 19, health screening etc.They have a spacious car park as well. I highly recommend the ARCpoint Labs of Worcester.

It was fast and convenient the staff were very friendly and professional, in and out in a jiffy.

Had the best experience! Precise, clean, nice staff and fast service

Usually labs are walk ins. I drove 45 minutes for preemployment screening Thursday afternoon and they said theyre booked for the day. Then made an appointment and still sat there forever and waited for them to go in order of arrival. So what was the point of an appointment? The staff was really nice though.

Went for pre-employment screening. I made a same day appointment with 2 hours of my call. I arrive right on time, I gave my information, logged in digitally them took a seat. Called in for the rest in under 5 minutes. The technician was friendly, knowledgable and professional and I was out within 15 minutes of arrival. Fantastic service! Thanks

Very peaceful place with ample parking space , lovely people with good attitude and good at their job , no time wasting

Start to finish. Quick , friendly, and professional. Easy access and plenty of parking.

Great experience your staff is very professional and a pleasure to deal withGreat knowledge. compared to the last place I went I refused to go back. My company found you and I told my company what a great experience. Again your employees I interacted with were great !

Had a great experience, very professional and great personalities both Dr. and nurse. I definitely would highly recommend for a positive and professional experience. Thank You

Despite scheduling appointment I was not taken until 25 minutes after that time. I was given a heads-up about that and the staff were always professional and courteous and the lab collection itself went smoothly and efficiently.

It was an amazing experience. Quick and very pleasant...

Did schedule an appointmentBut went in early and was in and outWithin 20 minutes.Very professional and friendly

The lab tech was very professional. She got me right in, gave specific and clear instructions, and I left the lab all within about 20 minutes.

My first time having blood drawn to make serum eye drops, and from scheduling the appointment, the appointment itself and picking up the finished product, everything was quick and easy. Located in a nice building with plenty of parking.

Very impressed - clean facility, prompt assistance. My technician was friendly and professional, and I was in and out of there quickly. Definitely recommend!

Great lab. Clean space. Low cost. Excellent experience!

I couldnt find an appointment on the website for 10/16/23. I sent an email and left a message on the voicemail. I received a call back; at which point the young lady working fit me in that day ( the only day I had to get this done due to my work schedule). I also recieved a return email and call from the owner who was also willing to work with my tight schedule. I arrived 20 minutes early and was taken right in. My sample was taken immediately. I am extremely happy with the customer service at Arcpoint. Many places would not have worked with my schedule and I would have lost my contract. Thank you!

Fast in and out serviceThank You so much. The employees where Professionals. Very clean establishment.

Staff were professional and easy to work with. My child was comfortable and it was clean and quick.

The woman that assisted me with my pre employment drug screen was very friendly & professional. She made the experience comfortable and explained all details before I provided my sample.

The staff was extremely friendly. I forgot my testing kit and they had an extra one I could use. The process was quick.

I had an amazing experience, there was a woman there whose name started with an N, can’t exactly recall her full name. She was very precise with her instructions, and made the process extremely easy and seamless.

For my first walk-in appointment, I came late in the day and was politely told to come back tomorrow. My second visit to do my test went awesome! ⭐️⭐️⭐️⭐️🌟

I met this Wonderful young lady named Nathania filled with energy! She demonstrated amazing hospitality and showed complete interest in her job! If anyone deserves a raise or promotion its definitely her!

The staff were professional and conducted test to my satisfaction.

I felt well cared for by the sweet staff

Great experience. I did a hair test and you could barely tell I was missing any hair. Great employees 👍🏼

Excellent experience at ARC Point labs. The service was efficient and pleasant and the process of having my blood drawn was simple and easy. I especially appreciated the location, which was convenient as well as the lovely office and pleasant staff.

Very Friendly and professionally pleasant tech. The check-in was a breeze and the office space was immaculate. Overall a very good experience.

Excellent service. The wait was not long for it all. Couteus and attentive.I am glad I chose them.

The service they supply is perfect. I just walked-in, signed in, waited for a couple of minutes and everything is done. Thank you.

Helpful, informative, kind and straight to the point. I was in and out of there in no time.

The staff were very pleasant. The wait time wasnt too bad - about 20 minutes before I was seen mid-afternoon.

Fast, capable and nice staff.

All was good except the office was supposed to open at 830am but no one showed up until 850am, waiting in a cold hallway for 20 min is not good practice in my opinion

Went to the grove st location in Worcester The staff was polite courteous respectful and informative of all the procedures.I was in and out in under 20 minutes if that. I would recommend them to anyone looking for there particular services.

Very professional, very respectful, clean, and 0 wait time I was in and out in less than 15 mins. Very good experience all in all

The place was so easy to locate and the services were so fast. I didnt even last about 15 minutes

Just sent a driver to do a random drug test and they charged $50 extra in observation fee. What? I never heard of that we’ve been sending driving all over the country. And we never been charged anything extra.I will be contacting my agent at the lab to get a refund. I already paid for the drug test, and now I gotta pay for an observation fee ?What a joke.

Pleasant reception area, cheerful greeting, quick check-in and processing. Very professional staff, clear instructions, extremely clean throughout.

ARCpoint on Grove St Worcester was great. I’m the worst around getting blood drawn, I’ve passed out a couple time before, I can’t even look at the vials before they are filled etc. Just crazy anxiety, nausea, light headedness. It’s critical that the process is fast and easy. The person here was a real pro, probably one of the best experiences I’ve had. Thank you!

Took my in with no appointment and was extremely professional.

Quick, experienced and pleasant to talk to

The staff here was incredibly friendly and helpful. The whole process took no time at all!

Very easy in and out, very nice lady greeted me and took my information then proceeded to do my testing, I was very impressed, nice place.

Staff was very friendly and professional

The workers are nice and explained the everything to you and it didnt take long.

Quick and easy blood draw

They have professionalism, customer service and above all patience.

They said would be about 20 mins to be seen and I was in and out in under 20 mins !!!

Very clean, very professional facility!Staff was amazing!Check in was also super easy!

The staff there were nice .

Great experience, I walked in without an appointment but was surprised when the representative took me in and guided thru the process seamlessly. Excellent

Kind phlebotomist, clean facility, quick turnaround

The lab was clean and the wait wasn’t long. The best part was the technician who was polite and explained everything.

They are very welcoming, friendly and fast.

Very nice people . From the person that checked me in to the person that walked me through the drug screening itself . Amazing people

Employee was very courteous and helpful. Service was excellent.

Lack of prepared male observation staff on hand when 2 appointments were made and paperwork clearly stated observation required

They were super friendly and kind. Very clean and professional. Highly recommend.

Quick and easy. Got me in early and I was in and out in about 5 minutes!

I had a lovely experience at ARCpoint Labs of Worcester. Lynn was extremely helpful. This was one of the easiest blood draws that I have ever had. I would recommend this lab to anyone.

ARC point labs scheduled my employer drug screening, same day, and was so quick and professional!

Very professional, and very clean facility. Great service.

Easy appointment, very clean, efficiently run lab. I would most definitely use again. Thank you!

It was nice and easy 😌 👌 beautiful and clean office. Staffs very welcoming 😊

Clean facility, friendly staff who explained the whole process. Quick and easy

Great lab, good parking. Staff were friendly and knowledgeable

Excellent experience! The staff was so kind and friendly.

Great experience

The facility presented itself as clean and professional as the staff. Absolutely no complaints or concerns.

Had appointment, went in, gave ID, 5 min later, being called in, in and out in less than 15 min

Very impressed how clean and organized this facilty was .The staff from the front desk and the whole process was well done . Thank you

Excellent customer service

The staff were very proffesional and helpful .

Chris our tech was very nice and did a great job with the blood draw on my very nervous 7 year old.

The tech was very friendly and was very clear in what the process was for my pre work drug test

Very friendly staff and knowledgeable with way the test is going to be processed

They took the time to explain everything that was happening.They even called my HR dept to verify the paperwork.

Service was awesome!

I had problems at another lab place and called ACR and they were able to take me and get the testing done i needed. I totally recommend them to everyone

Very professional and nice best drug test experience I have ever been apart of.

Friendly staff, quick service and very simple.

Excellent service. The place is neat and the staff are very professional

The young lady who helped me was very professional and friendly. She is a keeper. DJ

In and out of there in 15 minutes . Awesome!

Girl helping me was very thorough and explained what she was doing, very nice conversationalist

Friendly and efficient staff - great experience!

In and out. Very quick process

Nice staff and nice and clean office/clinic.

The nurse was fast amd to the point but very nice and polite

Angelica was super nice and made the visit pleasant and easy! Definitely recommend this place !!!

Great service!

Overall experience was prompt and quick!

Fast and professional.

Excellent experience very clean great customer service

Very fast, Beyond efficient!Very friendly staff!

Friendly staff,very elaborate and to the point.

They were very prompt n professional at worcester ma location.

Very patient and polite staff.

Good Service

Very good experience during my visit

Nurse was Great. Very personable and friendly.

Fast and efficient,friendly staff

Professional, inviting, personable and great people!

Excellent 5 star service, perfect everything

Wonderful staff in and out.

Very good! Very friendly attendant!!! Amazing!!!

Friendly, professional and a quick experience.

Professional staff, in and out. No problems

Excellent service

Great experience in and out quickly.

Every one was polite and nice

Very poor customer service , attitude issue Rating should be D. Worse business in worcester

Front desk service was fantastic

Well organized lab and also very clean office!!

Super friendly...welcoming staff

There services are excellent 👍🏽

They are very nice to people

Very professional and extremely efficient!

Quick, professional, and friendly.

Was in and out fast 10/10 experience

Great and kind staff.

Fast, efficient and professional!

Professionally served at its best!

Very kind and thorough

Quick, professional, and polite.

Good

Perfectly professional and amicable.

Excellent Service

Fast no wait time

VERY EXCELLENT PLACE,AWESOME STAFF MEMBERS

Staff is very professional and personable.

They very pleasant

Very well orginized

Great service

Very professional staff

Yall should install security cameras

Easy and professional.

Nice good

It was fast and great!

Clean, fast, nice.

Excellent professionals.

Great service

It was OK

Quick and fast

Very professional

Service was excellent

Quick and easy

Good.

Great

Excellent service

Professional

Very good service, quick and agile service and exams.

I loved the experience with the people who work at this place, I recommend it.

Excellent