Shady Grove Fertility in Arlington, VA

My Dr. is based out of this office so I am writing my review here.Overall, my experience with Shady Grove was extremely frustrating. I experienced poor communication, poor follow through. I had to follow up multiple times just to get test results because I never had received a call for next steps. It was hard to get appointments, especially an in person one. It took 2 failed transfers to finally feel listened to, but then I had a transfer canceled because I was given the wrong med protocol. I never felt like things were being fully customized to me. I was just getting the status quo. Their lack of care added even more stress to this experience. I would never recommend this group for treatment.

I always recommend Shady Grove - Arlington to anyone I talk to who is going through this experience. After having a very terrible experience with Dominion Fertility in Arlington we switched to Shady Grove and saw Dr. Reh. She not only reassured me but also was so kind and positive throughout the entire process.The nurses assigned to us especially nurse Ashley, were responsive and kind as well as the entire staff. Every time I went for an appointment everyone was extra kind and respectful. I always felt the entire staff was personally rooting for me and made the entire emotional and difficult process that much easier.We now have two beautiful children and we are really thankful to Dr. Reh and everyone at Shady Grove!

We are so grateful for our experience with the Shady Grove team. From the first visit our doctor was knowledgeable, compassionate, and thorough. I especially appreciated her guidance and attention to detail even when the first approach wasnt successful. It is also worth mentioning that her team is amazing. Every single phone call and appointment was professional and encouraging.

The clinical team was caring, attentive, and helpful in answering questions and assuaging fears. However, I am not satisfied with the administrative operations. If I hadnt worked in this field before, I wouldve blindly paid the self-pay price because the intake email indicated that if insurance doesnt cover your services, we will quote you the self-pay price. I received my bill and realized that they hadnt submitted it to my insurance, though its not easy for a layperson to determine it on the bill. I had to call the billing department only to learn that the insurance that I had uploaded to the portal was nowhere in sight. The admin staff at the appointment never asked me whether I had any. 2 hours of extra work on my end to make sure I wasnt paying $500 I wasnt supposed to pay. Pretty egregious.

I can only say positive things about Shady Grove Arlington and Shady Grove in general. They were always so punctual, efficient, and transparent. Fertility treatment is high stress and time sensitive, and they are cognizant of that and make every effort to make sure everything goes smoothly. Their scheduling is easy so you can go before work, and if this location doesn’t have availability, they make sure to find a nearby location that does. My doctor, Dr. Malik, was kind and knowledgeable, always made sure I was updated on what came next and what to expect. My nurse, Libby, was so compassionate despite having to deliver multiple rounds of bad news.And none of that would even be important, because at the end of the day all that matters is that I’m pregnant!! Shady grove Arlington will always hold a special place in my heart, and anyone looking for help with infertility should turn to them!

A nightmare when you thought you were finally about to start living your dream- should be their slogan. This review is so that others who are on this sensitive journey can avoid SGF and find a clinic who cares about the patient not the money.I have been using SGF for over a year to determine my fertility reasons and options- let’s just say I did a lot more waiting on results, communication, questioning bills than feeling any closer to the goal or understanding what may be the issue. In the entire time I saw the Dr once- which also felt more like a sales pitch than anything else. Everything felt like no analysis was ever done vs just pick a product and run with it, pay the big bucks and let’s hope. I had an IUI with them (first attempt was 9 months after first visit - and not because we were not keen) when the pregnancy test came back negative they called as promised, sweet girl said sorry it was unsuccessful and I said thank you and that was the call- I understand they then want to give you some space- but I expected some follow up comms from Dr or anyone at this point- a week later I emailed them to ask what next? Any plans /ideas? To which someone again not the Dr said we will ask the Dr - came back and basically just offered another IUI or IVF- then attached half the info etc on prices, but no info on how it works, timing when you can start exactly- the one thing they are fast at though is to send you the amount to pay document quicker than anything. You never get any scan pics shared with you, if you want them you have to do a special request and most the results are also only communicated in a message vs having all uploaded in one place post visit in the portal.The staff doing any tests/ procedures on site were all very pleasant but it just feels a like a factory/ production line where you are just a number- nothing feels personal or that you would see the same nurse again.Service one thing, billing another- you pay, get statements that are so unclear they can charge for anything and also beware of any small print on anything they offer you. I was told one price and then by the end it was more. I agreed to do genetic screening on my blood, was told $249 by Dr Nair, I paid on site that day and they took blood and gave me a card to check results online from another company called Natera- at the time of paying and signing to do it on site at the clicking there is small print saying you have to pay for post result consultation whether you can read the results or not. I then received a bill now in mail for $649 from Natera for the testing that I did at the SGF clinic and paid for on same day- now it’s my problem to solve so that I don’t pay for this service twice. Natera has said SGF has not paid them for my test. A really poor set up and again frustrating comms and after about 3 months still unresolved.I have since decided to take my journey elsewhere and i am so glad I did-its night and day compared to SGF- in 2 months I have had more comms and achieved more than I did in 9 months with SGF! I am so happy I didn’t give SGF any more time or money!

Weve had an excellent experience with Shady Grove Arlington! Dr. Malick, our nurse Jacquelyn, and the entire staff have been incredibly attentive, patient, and communicative throughout our fertility journey. We have felt cared for every step of the way. Our appointments were always timely, it was easy to schedule follow-ups, and the team was always responsive by phone and online portal. When we first started at SGF in March, Dr. Malick said she felt confident wed be pregnant by the end of the year - and after 2 IUIs and 1 IVF transfer... she was right!! The journey is challenging (physically, mentally, emotionally, spiritually, financially), but it is worth it with a good support team.

I worked with Dr. Nair and Rebecca RN and they were a fantastic team! They responded great to me on the portal and great communication of what to expect for IUI and IVF. I had a great experience at shady grove except for the billing department. A lot of the times they put in the wrong diagnosis code so I had to call my insurance multiple times. I would pay for everything and they would still tell me I have a copay or remaining balance so I would double check everything with your financial advisor before paying anything. Other than the billing department Shady Grove is amazing and I highly recommend!

Dr. Reh, Olivia NP and the staff at SGF Arlington were heaven sent. As a medical provider myself it was reassuring to have competent, concise communication through what can be a stressful experience. The team was always prompt and clear in answering questions. My nurse Mel was also there every step of the way ensuring I knew what to expect. We are pregnant with our little bean all thanks to this amazing team and we couldn’t be more grateful for their work and compassion.

Working with Dr. Malik at SGF was fantastic - we went through many different tests and procedures to get to our desired outcome, but Dr. Malik was always willing to customize plans and take our feedback into account. Making appointments is easy and I felt like I was truly cared for (vs. being just a number / slotted into a standard care plan). Highly recommend for anyone looking for a clinic.

Many thanks to Miss Paris for her exceptional service! When I visited the center recently, she went above and beyond to secure me an appointment. She also advised me to call and check if there were any cancellations closer to my preferred date. Following her advice, I called in and was fortunate enough to get a spot due to a cancellation. Thanks a million! Great customer service and welcoming smile!

SGF-Arlington staff is super responsive and really compassionate in all interactions, which is super appreciated by those of us who are in our prolonged grief era which seems neverending (iykyk). The medical staff are very knowledgeable and practice evidence-based medicine. Paris, who is on the scheduling team, went above and beyond to get me rescheduled when I was the one who made the error by technically being a no-show. They accommodated me by rescheduling the appointment to a time slot two hours later when they didnt have to do that. Im super grateful to them. I highly recommend them to help navigate your (exhausting) journey to parenthood (usually, people are successful in their pursuit of this area, but some people arent, and lets normalize this, too).

My experience with this location and clinic overall (across all DMV locations) is a strained one. They charged me twice for large sums that I didnt owe. If I hadnt caught them, I would of paid these bills without a thought. Im sure there were more financial mishaps but during this process checking that your medical clinic didnt screw you in medical bills is the last thing you want to worry about... I will say both instances have since been corrected after my persistence and diligence. My financial counselors were no help and I thank my insurance for walking me through my coverage and the clinics negligence.In terms of their medical practices I also did not have a pleasant experience. My first team dropped the ball numerous times regarding medication needs, treatment, and communication. I felt my care was so mismanaged I wanted to leave the clinic. I only stayed because of all the medical workup they possessed and my insurance suggested it being the easier option stick with the devil you know. I also thank RN Susan who connected me with the clinic manager at the time Jennifer Young, both of these women were compassionate and took the time to look into my case to ensure I received the correct care, and rectified past issues.Eventually I changed my team and was under Dr. Reh whom I credit treatment plan for my current success. The team under Dr. Reh was okay, after a year and a half I knew protocols and things went fairly smoothly. Mercedes, the first nurse you have contact with after check-in is always cheerful, talkative, and positive and I looked forward to seeing her, along with a very few select members who worked at the front desk here and at K street, techs, and nurses - I really wish I knew the names because THEY made a difference and I thank you few.In the end, I do not endorse them. This has been a 2year process with a lot of stress from the clinic. I gave it 3stars because in the end with Dr. Reh I was able to conceive, and some staff really lite up my experience. I suggest doing your own research on the clinics and the doctors. If you do decide to go to ANY Shady Grove Clinic (Ive literally been to all in the DMV and NYC) I suggest being cautious, and ontop of your own care; you will need to be your own biggest advocate. Look at bills, ask questions regarding treatment plans, call your insurance. Again the medical doctors were all mostly helpful, and there is a handful of folks in all locations who make it just a tad bit nicer, but overall from 2years of being a patient I would not say customer service and patient care are their priorities. Shadygrove is Shady.

Edit 9/6: I came twice for the same check-up around 8am. The nurse is nicer this time, and the appointment’s duration is definitely more manageable. I didn’t wait that long (my first time I waited for an hour and they were extremely short-staffed). I waited about 10-15 max for these follow-up appointments.Original 8/30:I’ve been waiting for an hour to get my bloodwork and ultrasound. I checked in online already. I wish I could go elsewhere but Shady Grove nurse insisted that I go to their clinic for these tests. I managed to avoid going here multiple times and get my blood tests elsewhere. Not at all happy here.

Dr Malik will forever be a part of our families story as we have 3 miracle babies thanks to her and shady grove. Dr Malik has a wonderful bedside manner and is very caring and understanding! She is simply the best!

Our family would like to thank Dr Reh, Olivia Pham, Brittney Adams, and all the lab and supportive staff that helped us move through the IVF process quickly and efficiently. We felt safe, cared for, and ultimately and thankfully succeeded. We are thankful for our son Lucas and couldnt be more thankful for the progression of science.With great thanksOlivia Benkovic, Stephen Nguyen, Lucas Nguyen

NP Olivia was amazing for my pre-screening procedures (pelvic ultrasound and saline sonogram). She was very friendly, clear, and informative which helped alleviate a lot of the worry around these uncomfortable procedures. Cant thank her enough for making them as painless as possible and answering all my questions!

The staff at SGF Arlington are all so nice and hospitable! You sense the care before your appointment officially begins. Paris has also been super helpful with appointment scheduling!

Sierra and Olivia were awesome today and took care of me. They were so sweet and kind. Someone at the front desk forgot to input the appt in their system and when I showed up, they made time for me anyway!EDIT: I also want to say that Alexus (spelling?) who helps schedule people is just the nicest, most patient person. She deserves a medal for her sweet kind tone in helping people schedule, re-schedule, etc. She never loses her cool.

I had a disappointing experience with SGF during my egg freezing treatment for several key reasons:1) I had a high number of follicles (as I understand correlate to the number of eggs), but only 1/3 of the expected eggs were extracted. When I asked Dr. Reh about the low count, she mentioned a flushing procedure could be used next time. This left me wondering why this wasn’t done the first time? This is a very expensive procedure both financially and timewise. It felt like SGF were more interested in having me come back and spend more money rather than extracting the highest possible number of eggs.2) I experienced a serious HIPAA violation not once, but twice! My ex partner was sent my medical records, therefore I had to tell him I was undergoing this procedure. Second, I was sent another patient’s personal information (including her name, age, and treatment). When I reported it to the office manager, I was assured the legal team and IT department would look into whether my own information had been mistakenly shared. Its been 3 months, and I’ve received no follow-up, leaving me concerned about the clinics professionalism and data security.3) The clinic’s lack of communication was frustrating. They told me to buy a large quantity of medications, which led to me having $600 worth of unused drugs. This was just 1 of several instances.Given these issues, I will NOT be returning to SGF for any future treatments and recommend others avoid this clinic! The lack of transparency, communication, and care left me feeling more like a number than a patient.

Dr. Reh is an amazing physician to work with on your fertility journey. She is kind, patient, and takes the time to explain all options. Rather than pushing only one method, Dr. Reh really works collaboratively with her patients to understand which method is best to pursue based on a combination of the clinical data AND personal preference. I really appreciated her approach and I would recommend her to anyone seeking fertility services.

The name “Shady Grove” couldn’t be more fitting, given the deceptive practices they engage in. We’ve been there over six times, and each visit has been a complete failure due to their ineffective procedures. Every single time, there was a massive discrepancy in the charges, which we had to dispute and resolve repeatedly. Beware before paying even a single cent to this place—this is a blatant case of medical billing fraud. This place has drained us over 8k in failed procedures. This place has zero care or knowledge of what to do.

Wife was recommended this clinic by her gynecologist and all seemed pretty decent at our initial visit. My wife had her tests done and due to my job of traveling, I received the “at home test kit” that I have to return within 2 hours of deposit.So once I had time, I brought my sample in, and to no surprise, was told I have to have an appointment. This was not disclosed during any point in our visits or when we got the supplies. I was surprised that we didn’t have to pay for another kit.As I suspected the sheet of paper given to us, said what we had to do this (no staff member explained this), just “follow the instructions”, no phone number, no email, nothing just call around for the soonest appointment (didn’t know I have to be their office manager).Oh but the experience doesn’t stop there, we had to go through an online course that forced us to take a test. I firmly believe the doctor should go through this considering that is what they are paid to do.We will not be finishing our fertility consultations or continuing with this specific company, especially when they force us to complete a survey after the online course.My wife had her practice fax over the lab work, and no surprise, they never received it. After multiple attempts she physically carried the lab work to the clinic and they still said they never received the lab work.Months of time wasted waiting for this, and the horror of completing and jumping these hoops just brought me back to the military life, I wish this clinic wasn’t so government ran.Don’t get me started on the condescending staff that work the phones as well

I recently had a mock transfer procedure at Shady Grove Fertility with Olivia Le, and I couldnt be happier with the experience. Olivias expertise and gentle approach made the procedure painless and comfortable. She took the time to explain each step and worked with me to ensure a pain-free experience. Her attention to detail and compassionate nature were truly remarkable. I highly recommend Olivia Lee for her professionalism and exceptional care.

Shady Grove Fertility is a straight scam. Do Not waste your money. My wife and I lost nearly $25,000 in less than a week.

I had a wonderful experience with SGF in Arlington. I had appointments in DC, Rockville, Fairfax and Arlington and the Arlington office was very welcoming. The nurses were so friendly. I had a great experience with my doctor -Dr Reh. I had requested a change in physician after a not so great experience with another doctor out of DC. I was pleasantly surprised and honestly, everything fell into place once Dr. Reh became my doctor. I have a beautiful toddler and Im pregnant with a second child. Dr. Reh left me a voicemail wishing me luck on my two transfers and wanted to do my ultrasounds, which made me feel like I was important. I cant say enough.

Doctor Reh was great. Very professional and advised us on the best route to take. The nurses were really nice as well. Contacting my nurse quickly was a little difficult because I had to send a message in the portal and wait. Parking can be tricky at this office as there is only street parking or paying to park in a garage. I ended up going to the Fairfax office more for appointments because of that. My only critique is that when my medication was prescribed I was over prescribed some of them so I ended up over paying for medication I didn’t need and then throwing thousands of dollars worth of medication away. I am pregnant from my first FET (9 weeks) so we are excited about that.

Infertility is already stressful and Shady Grove Arlington did great job in adding to this stress. Although the staff is extremely polite, this office is EXTREMELY disorganized. Ignorance is bliss, and if you do not ask the right questions, you will surely be left confused and left in the dust.During my process, I only spoke to my treatment coordinator once due to my own persistence (relentless multiple phone calls), only to find out that the coordinator was on vacation. Due to the negligence/care of the treatment coordinator, I was delayed starting treatment for 1 month. Which can feel like a lifetime for someone in my situation.Secondly, unbeknownst to me, I was never informed of important information regarding my treatment, including documented follow-up notes, next steps, prescriptions, and consent forms. Leaving myself and SG Care Team (Brittney) to scramble the day before my procedure. The offices excuse was that the coordinator is longer working with the company.Zero stars for now. This has been unnecessarily stressful.

My experience with SGF in Arlington was wonderful..thank you dr Nair and Rebecca and the rest of the staff..appreciated you all

Olivia was amazing! Every time we visit she always eases and mental/emotional discomfort we might have. She makes each procedure stress free

My experience at the Ballston location was amazing. The front desk staff were nice, responsive, and prompt. My nurse, Chantel, was also amazingly responsive and helpful especially when it came to seemingly weird, one-off questions. The limited interactions we had with Dr. Reh were fine. My fertility case was very straightforward and did not require a lot of attention outside of the nurses and nurse practitioners. That being said. If I had a question that had to go to Dr. Reh specifically, I received a very prompt and specific response. I did not feel slighted in any way, I just didnt need constant interaction with Dr. Reh and I was absolutely fine with that.The experience I had at the Fairfax location was very mixed, especially on the weekends. The phlebotomists were usually the B team. They usually had trouble finding my vein and I frequently had bruises while the Ballston location never missed and had a much better bedside manner. I didnt like having a different phlebotomist and nurse practitioner every single time I visited for a monitoring appointment in Fairfax. They didnt know me and almost every visit was awkward.All of this being said, SGF is a fertility mill, and it works. They are efficient, direct, clear, and helpful. After checking out a few other clinics in the area, Id go back to SGF every time. Their customer service focused approach is a dream compared to some other interactions Ive had. I highly recommend. My husband and I are 5 months pregnant thanks to SGF.

While the staff is nice and friendly. I would not recommend coming here. I always received contradicting information from the nurses and staff, one telling me something and the other saying something completely different. Secondly, I had a horrible time with insurance coverage (something I NEVER had an issue with at other fertility clinics such as CCRM). If you can, go to CCRM instead of here.... it is worth the wait. They are a lot better and more organized.

Dr. Reh and her team made sure that I am well-informed about my treatment plan. I would also like to commend my nurses Lana and Carolyn who are always so responsive to my questions. Dr. Reh is very knowledgeable, compassionate, caring and takes her time to call you to before procedures, to wish you good luck and to report results, whether it be good or bad. I had a pleasant time as an SGF patient and if I decide to do it all over again, I wouldnt have second thoughts choosing them.

I wanted to take a moment to share my experience from my appointment today with Dr. Anitha Nair. I must be honest and say that I was left feeling disappointed by the encounter.During the appointment, I found Dr. Nairs bedside manner to be lacking, especially considering the sensitive nature of the topic we were discussing. I felt that she exhibited impatience and frustration, particularly when I was unable to provide immediate answers or needed time to gather my thoughts regarding my medical history. Her computer was not working to provide my medical information, and I felt she was a bit rude when asking me questions and also when Id ask questions...I didnt feel supported or reassured when I asked questions. Instead, I sensed a dismissive attitude that made me hesitant to seek clarification or express concerns.

Overall, I would not recommend Shady Grove Fertility for those looking for these services and would recommend going to a different fertility organization. And if you HAVE to go to Shady Grove, I would NOT recommend going to the Arlington Office.This process and my interactions with the Shady Grove Fertility - Arlington office initially started out well with hopes that the egg freezing process was going to go well, professional, and up to standard; unfortunately, those hopes were squashed very quickly. A few of the issues I ran into include: them not requesting all required lap work during my lap work visit resulting in more visits for testing and wasted money on doctor’s visit, very disorganized processes leading to last minute urgent requests for information, my treatment calendar instructions were not the same as I was told via update phone calls, very delayed appointment time due to over scheduling/over committing, needing to go to multiple offices (and given differing plans as to next steps), instructing me to take medications I didn’t have (leading to confusion), unhelpful staff members when encountering timing issues,By the time I went in for the egg retrieval procedure, I had lost all confidence and trust in the process. Then when signing the consent paperwork, I was uncomfortable with the line “taking photos for educational purposes” and they said, “oh that really doesn’t happen so you can cross it off, I don’t know why that’s still in there.” From the legal standpoint of signing paperwork that was very concerning.Finally, and most negatively impactful part of the entire process, during the follow up phone call with my doctor that I requested for more information about what happened so I know for the future, she noted the changes she would make to the protocol used, including using a different trigger and starting a more aggressive medicine regime. For a person starting the egg freezing process at one of the top NYC clinics with the same starting lab results as me, they start with a high dosage medicine and the other trigger in their INITIAL protocol. I feel like I was robbed of the opportunity to do this process right the first time.

I’ve trying to get in touch with someone on the phone. Left several voicemails, multiple miscalls. Still can’t get in touch with anyone.

The front desk, nurses, and my doctor were really sweet and answered all my questions!

I had a great experience at Shady Grove Fertility in Arlington. I used them for an IVF cycle. All of the doctors that I saw there were very helpful and kind. The nurses were always so quick to answer my questions through the portal, and the front desk staff was friendly, and knew who I was. Its a very convenient location right by the Ballston metro stop. I would definitely recommend, and I plan on using them again!

Poor customer service. Poor communication wjth wasted driving and appointments. Profits over common sense medical care with things such as requiring genetic counseling that has already been done. Zero callback and zero desire to make the process less stressful or timely. They stated that we have no other choice due to it being through tricare. Complete malpractice treatment of the military community and have only made our stress levels during a limited window of shore duty even worse.

The entire team at SGF was wonderful to work with. I had the absolute privilege of seeing Dr. Andrea Reh for my treatment. Dr. Reh knew exactly what I needed to achieve my goals. She guided me through the IVF process with grace and empathy. Because of her, I have a beautiful daughter. I was always be grateful to Dr. Reh and her team.

The team at this location is nothing short of exceptional.From the front desk to the nurse practitioner, everyone was always pleasant. I’ve had a successful pregnancy with Shady Grove via IUI on the first try on 2020 .I was so thrilled that i decided to return for baby number 2. I was a bit weary because I was only familiar with the Rockville office but this location worked better for me this time around .Serena and Ashley always did there best to get me to work on time . They were efficient and I always felt like they genuinely loved there job . The nurse practitioner Tammy was my favorite!! She was a breath of fresh air .She was so hopeful , when i lost all hope . She was also knowledgeable and friendly. Upon confirming my pregnancy everyone was genuinely happy. Overall this second experience was perfect !

Thanks for all your wonderful services. The doctors and personnel were very kind and supportive.

I love this office and all of its staff members. It’s calm and inviting with a comfortable waiting area. Every encounter that I’ve had has been a positive one. Phone calls are returned quickly and the nurses and doctors are very responsive. Ashely (RN) and Dr. Malik are incredible and quick to respond to any questions that I may have regarding my treatment plan. Highly recommend SGF Arlington!

The IVF journey is frustrating, challenging and emotional. I have waited three weeks to allow time to reflect and share my personal experience with SGF as a patient. Overall the experience was not very positive due to how things were communicated, limited access to my physician and certain standards of communication.The positives first: my sonographer, Latrice was amazing. She took the time to learn my cycle as we went two rounds together. The amazing and musically joyful crew who constantly kept me smiling and jamming as they drew early morning blood.Beyond that, I wish I would have done better research in my choice selection. The website boasts “individualized approach” my engagement with SGF was attuned to a fast-food chain. The interactions rushed, cookie cutter updates, like going to McDonalds but receiving a bill for a five star wagyu steak dinner. If you are looking for one-on one attention, look somewhere else. All the doctors are on a rotation, and it is rare you will speak or even see them at appointments. Unless as I was informed, I change what is best for me to what was on the schedule for my doctor (Dr. Nair).On the rare occasions Dr. Nair had to change her schedule to meet mine. It was often met with disdain and the unnecessary sharing of “how busy she was, or how she’s making so many adjustments just for me”. This was a theme I heard multiple times from her and her nursing staff. My advice to SGF is to hire more people; clearly you aren’t short of income. As a “self-pay” patient who’s insurance didn’t cover IVF to be told constantly how busy everyone is or how I should be grateful for Dr. Nair’s time was very disappointing and counter to the “individualized approach” advertised. In no situation is anyone’s time more important than anyone elses.The unsatisfactory communication happened during both of my processes. I had to constantly ask for updates, challenge why we weren’t taking a more aggressive course and even get my mom involved to combat frustration or repeating myself and still getting the same behavior from staff. If you’re a gluten for punishment and decide to go to SGF don’t get shamed into feeling like you can’t ask questions or question a recommended path. (especially if you’re multiple rounds in). This is a multi-million-dollar industry where the hospital, doctors and pharmaceutical companies always win. Make sure you hold people accountable and are in the right place, with the right team to increase your chances of a wining hand.

Dr. Malik and Nurse Lana were the absolute best team and we could not have received better care. All of our concerns/questions were addressed and Dr. Malik made us feel confident as we took each step in our fertility journey. In addition, Nurse Lana was always there to provide clarity and encouragement. This process is stressful, but we are so pleased with the level of care and compassion shown to us. I trusted Shady Grove Arlington to help us along this difficult journey and feel as though we were blessed to have Dr. Malik and Nurse Lana on our case. 10/10 to them.

It would be fair to update my review. After writing my initial review based on how difficult or impossible is get a chance to speak with a representative..... Meanwhile did receive an apologetic call for the delay and I believe we moved on scheduling an appointment. My appointment is for March now because had to cancel my initial one due to an emergency.I’ll be back in a month after my first appointment.Thank you 😊Oh, I will give 4 🌟🌟🌟🌟 (the lady who reached out she was very kind)One ⭐️ Scheduling appointment service is very poor. Here is an example: I’ve been trying to schedule an appointment two weeks now. I’ve left voicemails no one has returned so I decided since my apartment complex is nearby, to go in person and schedule an appointment. The lady at the front desk very polite- she kept my name and number- Haven’t heard back from them. It’s been 3 days now.

I had a wonderful experience with Dr. Shruti Malik and my nurse, Ashley. After several prior failed attempts to conceive, including through a prior round of IVF at a different clinic, I was able to conceive twins on my first frozen embryo transfer attempt with Dr. Malik. Both Dr. Malik and Ashley were highly attentive, regularly checking in with me and taking the time to address each of my concerns, and it was clear how much they cared. I also much appreciated Dr. Maliks deep expertise on fertility issues. I am very excited about the twins, and words cannot express my gratitude for Dr. Malik, Ashley, and the SGF team.

Dr. Malik was so wonderful to work with during our experience with SGF, I cant recommend her highly enough. Dr. Malik was recommended to us by my oncologist.During such an emotional journey such as fertility treatment & prior to that, cancer, Dr. Malik is the type of doctor you want to work with - shes kind, compassionate, genuine, and patient. She did a wonderful job explaining the facts, statistics, and processes in a way that was straightforward but didnt make you feel hopeless. Dr. Malik also cares just as much about your medical care as she does about your emotional well-being. There were several times where I received calls from her DIRECTLY to talk about lab results and next steps. She listened to our concerns & thoughts and came up with a specialized plan just for us to maximize our chances based on our specific situation. Most doctors nowadays wouldnt even take the time.After 3 failed IUIs, 3 failed IVF cycles, two of which were canceled due to poor response, we are finally pregnant! Dr. Malik PERSONALLY called to tell us the news and she was equally as elated as we were. While the news itself was awesome, the pure genuineness Dr. Malik displayed was so wonderfully heartwarming because it showed just how much she cared and was invested in our success.I highly recommend Dr. Malik for your fertility journey!

Dr. Reh and our nurse Ashley were wonderful, and we were lucky to have a fairly smooth road. As truly happy and grateful as we are to have found success, the financial office side with Grace has been absolutely horrendous and put an added stress on us that no one wants in this already stressful time. Emails go ignored, phones are never answered and voicemails not returned. There were additional phone numbers given to us for the billing representative but those lines also were never answered and the voicemails never returned. When we go through this process again for the next baby we will be choosing a different office - not worth the added stress from this financial counselor.

Shady Grover fertility was such a great experience for my wife and I. Everyone was so caring and kind and knowledgeable. My wife and I were able to successfully get pregnant on our first try and while that may have been luck or good fortune, the staff at shady grove did such a good job of making sure we would be supported and comforted regardless of the outcome. They also do a very good job of making sure that we are fully aware of our cost and our options so that we were prepared for first, next and future steps. We went through the process during Covid-19 and although it was scary at times, the clinic did a great job of keeping up safety protocols and making sure we felt safe. They also did an amazing job of making sure my wife was included and involved via FaceTime and phone calls even tho she was not able to attend the appointments in person. I would 100% reccommend shady grove to all couples trying to get pregnant. All the testing and check ins and checks ups are crucial to a healthy pregnancy as well as piece of mine.

Dr. Reh helped my wife and I through an unexpectedly challenging pregnancy journey over the past two years, involving four IUI attempts, two miscarriages, two IVF egg retrievals with PGTA testing, and one successful embryo transfer. The entire team at SGF in Arlington (especially) and Fairfax and Rockville (during specific procedures and weekend hours) were truly remarkable! At each step in our journey, Dr. Reh demonstrated a lot of thought, care, and compassion for our experience. She answered all of my questions and helped us feel truly supported at every stage. Her sincere joy over our successful pregnancy was so touching and were just so grateful to her, our nurse Cait, Heather and Anne, Steve, and all the front desk and support staff.When you finally graduate from SGF, its actually bittersweet because youre thrilled to have a healthy pregnancy, but you also want to keep celebrating each milestone with the folks who helped make your dream a reality. Thank you!

This applies to all locations of this facility but i choose this as i visited this location. When we call them to make an appointment, they said they accept all insurances and said some Financial consultant would call me and explain further details about Insurance coverage, Total costs for the procedures etc. But until the day of our appointment none called us and we went for appointment. After waiting for an hour finally they said that we need to go through some standard tests for few months and somehow we felt that was some sort of cumbersome process and decided not to proceed with that route for pregnancy. But suddenly one day we got a bill to our home which they said we have to pay for our visit even after we paid copay, we understood that and paid. After 3 months again they sent huge bill saying we have to pay that for same visit and this is remaining from what i paid initially. No use of talking to them, they only need money and we end up paying what they charged and cleaned the mess happened due to this visit. My sincere advice to everyone is first talk to the so called Financial consultant (Shady Grove Financial team) and then only go for visit, else you will end up pay lot of money with no reason.

Patient portal emails are not returned in a timely manner. The communication between departments is poor. I have invested 3 years with the company and I feel like I must stay because of the amount of money I have spent. I do not recommend this company to people who struggle with fertility.

The financial counselor Holly takes forever to reply your messages on the portal . When you give her a call she never answers the phone then I proceed to leave her a voicemail message which she would never give you the courtesy of calling back, I must confess it is quite exhausting.

This is a review for their communications on costs, so not necessarily specific to the Arlington location. I find that the company really puts shady in shady grove when it comes to informing you about costs. I was told in the beginning that a financial consultant would contact me, and no one ever did after starting treatment for more than a month. I had a child with a different facility before, and didnt pay anything, so i assumed that this time would be the same. I was pressured by Shady Grove into taking a lot of tests and drugs that I didnt have the first time I got pregnant. I was never informed of any costs ahead of time. At the end of the month, i got slammed with hundreds of dollars in bills, and the major part of the bill was from the HSG I challenged twice about. I didnt want to do that test and told them i didnt do it before but was able to get pregnant, but they still pressured me to do it. not only that, they kept on being confused about whether I can take the HSG test, and it wasted a lot of my time driving to the facility. I would recommend going to GW instead. The facility isnt as nice, but I get better information and feel like i had more control.

The staff at Shady Grove, Arlington was very helpful and caring. Special shoutout to Nurse Ashley and Dr. Reh! I was explained about the complete procedure and they made sure I’m feeling better after every visit. They are very professional and ambience is good. I highly recommend this center. Thanks!

Hit or miss in hospitality I am so fortunate that to have an awesome nurse for my monitoring. The doctors on the other hand. My goodness. I go there for satillite monitoring. I would do business with them if the hospitality and compassion were more prominent than …. Won’t say the words.

Olivia & Ambrielle went above and beyond to help me on a hard day. Also the location was flexible with changes in schedule, very helpful

I’m so grateful with all team at sgf especially with Dr Andrea Reh I will always be grateful with her and the nurse !!

I cannot say enough great things about Dr Reh and her entire team. I would highly recommend to anybody struggling with infertility issues

All the staff are wonderful except the intake person at the front desk. She is very unfriendly and doesnt show concern for the patient.

Would give zero if I could, horrible practice that I do not recommend. Tell you one thing and then when you are ready for help they deny you. Go somewhere else.

No one picks up the phone if they do puts you on hold for hours and hangs up the phone.

Made an appointment for a test drop off. Waited for 40 minutes in the waiting room. All I was doing was dropping off. Ridiculous

Cassandra and others very very accommodating !!! Thanks

Very professional and nice atmosphere.

The staff is amazing.

Very grateful to Doctor Malik and our nurse Ashley Westin, they are two extremely kind people and willing to help at all times.

Grateful to Dr. Malik and nurse Ashly Westin for all the help, they are angels, my husband and I could not be more grateful.