AFC Urgent Care Stamford

Easy check in experience. Very helpful staff. The Dr quickly diagnosed my problem, clearly explained in terms I understood and asked me if I had any questions. They sent the prescription quickly to my pharmacy. My only improvements were to posting an accurate wait time. The notice I got said 1:45pm but they actually called my name 45minutes earlier. They also should allow WIFI access while you wait.

Monika at the front desk was extra helpful and knowledgeable. Monika went above and beyond for me!!! I wouldn’t hesitate to go back there! The office manager Jessica was also super helpful!!! Dr. Lauren was amazing and very knowledgeable. He had the most amazing bedside manner! I would recommend anyone I know to go there!

I made an appointment the previous night, did all my paperwork online ahead of time. I arrived early to my appointment time and had a quick, easy check in, and only waited a couple minutes before going in, which was 15 min ahead of the original scheduled time. Pleasant staff who addressed my concerns.

Not a good experience. Waited 2 hours (arrived at 4, left at 5:55pm). Had to request test to be done onto me, I.e. strep test, they did not take my temperature, they only tested for Covid and flu. Once I got home, fever was at 103.

✨Came here for a drug screening requested by my employer.Front desk staff rating: 5 StarsNo wait, No attitude, Smiles, and Fast Efficient ServiceWait time- probably 5- 10 minsDrug test rating with administrator: 5 StarsThis location was great. There weren’t many people in the waiting room. The staff was very pleasant, I would recommend stopping in weather your in need of urgent care or drug testing, they’ve got you covered. Thank you to all the staff at AFC you all were very nice to me ⭐️⭐️⭐️⭐️⭐️

Perfectly fine walk in clinic. Wait times are usually pretty reasonable. Fair warning - they dont help with a lot of stuff. They really only seem suited to address colds and the flu and prescribe antibiotics. If youre having issues other than those this isnt the place you want to go, if you feel like youre getting sick (flu, strep, etc) id recommend swinging by, other than that find somewhere else to go.

My experience was great! The staff were very friendly and professional.

Very nice place. I was seen within 5 mins of showing up. Take it was very easy. The DR was really nice. Gave me some really good advice for the issue I had. I would definitely recommend this place to anyone. A+++

Check in was seamless, the gentleman that pre-screens me was a pleasure, and I really enjoyed meeting with the doctor. I felt as though he was listening to me versus telling me what was going on. I love the fact that he trusted then I felt something was off with my body. Really was a great experience.

I visited this urgent care with my daughter, but unfortunately, our experience was disappointing. The staff seemed rushed, and though they assured us that a prescription would be sent to the pharmacy, it never was. This oversight caused unnecessary delays in getting the medication my daughter needed. I expected better attention to detail from a healthcare provider.

Front desk staff was very courteous and informative on what I needed to. After the wait Roxanna (sorry if I spelled that wrong) was so sweet and did my blood work on the first try which is difficult to do due to my tough veins. She was amazing as well as the Dr who came in afterwards and wished me an early Happy Birthday 😊😊. Would definitely recommend AFC Stamford to anyone looking for an Urgent Care center.

The front desk girl was extremely rude and unwelcoming, had AirPods in and was on FaceTime with somebody when I was trying to check in. I felt super uncomfortable to begin with, and as a healthcare worker, I don’t believe that behavior is appropriate. She made me feel like I was more of an annoyance to her personal phone call when I was just trying to get a small issue checked out by the doctor. The medical assistant was such a kind professional gentleman, and the doctor who saw me was a huge help too. Overall my medical experience was perfect, besides that one rude/awkward interaction with front desk.

I felt dismissed and that the provider didnt really care. No one in that office was seemed like they care about the patients or maybe it was just meThe only reason why I went there was because the urgent care office I normally went to was too far and I was feeling very weak and dizzy. However I will not be returning to your facility and I would not recommend anyone else

Exactly one month ago, I came here for a medical exam report. I was told it would take 2-4 weeks to receive my test results. After three weeks, I visited the center to check on my results, only to be told that the doctor was on vacation and that they would inform me when the results were ready. Of course, no one contacted me.I went back again, and this time, I was told that the doctor was busy. I accepted the situation and left. A few days later, I called to follow up, and I was once again told that they would notify me. However, no one ever did.On my most recent visit (11/23/24), I asked for my test results again and was told that some information was missing and they were still waiting. Each time, I am given a different excuse, and no one provides any concrete assistance or solutions.

It was easy to get the paperwork done online and get in the cue online. The app even shows you how long the wait is. I was in and out in fifteen minutes and felt like the health care provider was kind and efficient,

The front desk is incredibly rude and unprofessional. As a medical professional, your job is to help people. Being passive aggressive when I’m seeking for help is insane. My fiancée and I were simply looking for more answers on our condition. I asked to speak to the doctor, after they made a mistake, and they said “the doctor will say the same thing”. As a medical professional, your job is to help guide someone to better help and a stress free experience, not put your own personal problems on me and my fiancée. I honestly am shocked at how the front desk girl handled this situation. You can review my call with her.

Did a drug screening with Michelle. She made it super easy and quick. She was mad cool about it. Highly recommend this location

They only tested my daughter for strep and only because I had to ask them. She is actually getting sicker and they told me she was fine to go back to school today, but I asked to let her have today just in case and now Im glad I did. She is feeling worse and now she is throwing up and she has had a temp even at the office she had a temp over 100 and that was just close to her forehead. We have taken her temp throughout the last 3 days in her ear and her temp ranges it was 100.5 then shot up to 102.9 and stayed that for hours and then it went down to 101, but now its back up to over 102. They didnt even test her for covid. I told the doctor she never wants to stay home from school she loves school so she has to be feeling really crappy not to go to school. I also told the doctor she is never this lethargic or this calm like she was in the doctors office she is very full of energy even with the medication she is on. So they really should have tested her for other sicknesses not just strep because I asked them to check. So now I have to bring her to the doctor again because she isnt getting better only worse.

Scheduled an appointment for 1 don’t get seen until 2:20. Systems were down. Dr was qick and thorough.

Monica at the front desk was super friendly and helpful during my visit. I was not feeling well and she made sure to give me helpful tips and get me in to see dr quickly. Defs recommend!

Worse experience ever for a DOT physical exam. I had an excellent physical result, but they approved me for 12 months instead of 24 months. I didnt check thr certificate as I was rushing to get on time for my family doctor appointment. When I valled them back the girl at the front desk said its only one year for all healthy drivers which was a lie. I spoke to the DOT and confirmed that Im eligible for 2 years. I called them back with no answer. I had to drive back to their office in 3000 Summer St in Stamford where they said its printed already and cant do any changes to federal forms. I called the medical department of the FMCSA and they again confirmed that its an easy update that could be done by the doctor office. After they knew I was not the person to give up at any lie they could come up with, they updated it to 2 years. All this bull ship is just to make you come back every year to spend $150 for physical while a chiropractor in Greenwich does it for $99. I consider this as a ripoff. Customer service needs a lot of attention!

Great care! Very attentive & wonderful staffs, easy registration, I was very pleased with how well they handled their work. Also very clean and smells great in the facility. The Wait wasn’t long.

I visited urgent care due to a sore throat. After seeing the doctor, I received a prescription, which they sent to the nearby CVS. However, I wasnt feeling well enough to wait the 45 minutes it would take for the prescription to be ready, so I asked to have it transferred to a CVS closer to my home. The lady at the front desk was quite rude and said she couldn’t do it, but thankfully, another staff member stepped in and helped with the transfer.The next day, when I went to the CVS near my house, the prescription still wasn’t ready—it was still at the original location near urgent care. I needed to start my antibiotics immediately, but this delay pushed my treatment back by a day, worsening my condition. Although I eventually got the medication, I was very unhappy with how the lady at the front desk treated me.

Please dont waste your time going to this urgent care. Even though I was seen right away, only because I made an appointment. The doctor was not thorough, to say the least. I came to this location because I just moved to this area, and this was my closest urgent care. I have been sick for over a week and wasnt getting any better with the use of OTC medications. The doctor literally took one look in my ears and throat and said, Your throat looks red. He then prescribed me antibiotics without even testing for COVID, flu, strep, etc., which wouldnt work for me in the event I had any of the viruses. Overall, this visit was a waste of time and money, and I will be going to my usual urgent care, Physician One in Norwalk, who never lets me down.

My visit was amazing....Short wait time.Polite staff.Meds were called in right away.

The registration process was difficult and challenging considering it was online using a cell phone and quite frustrating. The visit itself was decent however the diagnosis and the medication given did not seem to be accurate as my condition only got worse and I am going to have to go to another facility to get it checked again maybe this Time by a real doctor. I know that nurse practitioners cant do a good job but in this particular case I think there was a mistake made and now hopefully I will not suffer hearing loss because of the diagnosis and medications given. How can I return for a followup when I am 1690 miles away?

Made an appointment took me before but the doctor did not much except looked in my ear said they are clear and take decongestants… now 2 days later I’m worse and now have to go to my actual primary dr. I would rather be miserable and make an appointment with my doctor than to go to this urgent care again.

I walked in here today around 4:20 because I had a bad cough and trouble breathing. I waited at the counter for around a minute and no one showed, I started coughing and then about 20 seconds later a lady showed up. I explained that I was looking to be seen because I wasn’t feeling well and had trouble breathing. I was told she could not help me because they weren’t taking anymore walk ins, it was “too close to closing”. There was around 30-35 minutes to close at this point, the lady told me I could either come back tomorrow or go to Stamford hospital.At home, still coughing my lungs out and having trouble breathing, I’ll be going to the Hartford healthcare urgent care tomorrow.

This company has the most incompetent billing/claims department I have ever dealt with. They have now submitted the claim wrong 3 times over the past year to my insurance company, wasting hours of my time trying to resolve the issue. I would avoid this company solely for this reason.

My son wasnt feeling well and took an Uber to AFC, which is open until 5pm. He arrived at 4:30 and was told they arent seeing any more patients today. Now has to Uber back to his dorm and go elsewhere tomorrow. Shouldnt a walk-in take walk-ins during business hours? Its right there in the name!AFC is dead to me.

The practitioner didn’t even examine me. After I expressed feeling shortness of breath she suggested I had anxiety because I was experiencing it and asked me why was I thinking about it.

Jessica was awesome. She is one of a kind that she gave her raise. Thank you again for great service Jessica

The receptionist and the Doctor got angry because I didnt speak fluent English. I’m very sad because I work in customer service and never give this deal. I just decided to leave quickly despite having many doubts about my symptoms. Also thank you to the nurse who helped me with the translation👍

Excellent care. Quick and attentive. Front desk, nurse and doctor all were extremely helpful with positive attitudes

Pretty quick and good experience overall, I will use them again in the future. Front desk staff was definitely a highlight.

Experience was fine, but I didn’t like that I had to talk to the doctor through an IPad.

Roxanna was great. She was able to treat my hearing problem and return me to 100 %

They are all pretty awesome there. Effective and efficient care. The receptionist Leonela was absolutely delightful. Will be retuning 💜

While I did get what I needed the doctor made some very sexist and non scientifically backed views. He stated that most women think every headache is a migraine. The two stars are for the office staff who were nice and courteous. The doctor however I would give negative starts if I could.

As part of a visit, I was billed $25 for a Covid test that Aetna said was not patient responsibility per the EOB. Multiple calls and emails got nowhere. They refused to deal with it and threatened to send me to collections, so I paid the $25 because its not worth the battle but the billing department is either dishonest or incompetent. Shameful.

The staff were extremely pleasant and attentive to my needs. All parties included from the sign in process to interacting with the doctor

I arrived 3:30pm and I was done 5:15pm, next time I rather go to ER than to wait this long period of time. My case is only stiff neck that I need a muscle relaxer that I couldnt get over the counter.

Attending nursing and doctor were very well behaved.Listen to my medical issue with lots of patience before giving me a treatment.They handled a senior with great empathy.I extend my full appreciation for them.Hope will get well soon after taking a treatment here.

This is an amazing Urgent Care Facility, the best customer service and the doctor is so smart. Every time I am seen I get better, Thank you!

The nicest practioner I have ever encountered. Thorough, kind, patient, explained everything to me and gave me options and answered questions we had. Great experience overall.

Amazing doctor and team! This is the second time I have been at this location and I’m absolutely happy and grateful. Thank you! The whole team - front desk, nurses, doctor - are top notch in professionalism, knowledge, bedside manners, patient care, and kindness. They listen and take what you say seriously, then give you solutions that work. I like their practicality and common sense approach a lot—knowing that they will always do what’s necessary but not overdo things if not required. This doctor’s office is how doctors and the western medicine approach should be; helping you feel better while making the treatment patient oriented. I can recommend AFC Urgent Care Stamford, knowing that they will take excellent care of you and your loved ones.

The staff was amazing and helped my daughter to feel comfortable with the strep test they did. I will definitely be coming back when needed.

Absolutely horrible place! Don’t bother ever going here. Go to Tully health in Stamford if needed. Waited almost 2hrs for a rapid covid test, finally get called in, and the covid test they administered malfunctioned, and the facility could not retest because they did not have any more covid tests. This place is so backwards that they don’t even know how to order supplies.STAY AWAY!!! Wish i could give less than one star, you are all warned

The staff were super friends and helpful! I was able to get my son seen as a walk-in and I didn’t have to wait long.

Been there a few times. Very efficient staff and great doctor. Couldn’t be more pleased

The woman who answered the phone was kind. The woman who took my blood pressure was very nice. The wait was short. The doctor was understanding and gave me a detailed possible explanation of my illness. I would definitely go back.

I went in for a new hire drug test The ladies were great!! Very professional and great customer service, was in and out very quickly.

Friendly, professional staff. I was seen right away. The Doctor was very kind, attentive, and very thorough. I highly recommend this place.

Really fast service in and out. No wait time great. Manager great personality very helpful

The service is terrible, they make you wait more than two hours just for them to send you the medicine to the pharmacy, personally I didnt like it and they charge a lot,

The service was excellent.At the chech the receptionist was very warm and let me feel welcome.The nurse was friendly and cause me to feel at ease.aThe doctor was so caring and i felt that he understood how l was feeling and wanted to make me feel better.I was happy with the overalll visit!!.

Visited new location on a weekend, had a great experience. Friendly staff, quick check in and work up, great PA that was nice, knowledgeable and attentive. Would recommend.

Went there for blood testing as a second opinion after the first test at other place. I told the reason of visit to a staff in a consultation.I went into an exam room, then Dr came and…..DR: I don’t know what you want.Me: (WHAT?? I explained everything already. Is she having a bad day??) um…I don’t know what to say (emotionally)…DR: Use Google Translation!English is not my first language and I might pronounce something wrong. But you are doctors/medical workers not English teachers. I have doctors and medical workers in my own family and have GREAT respect towards those in the same fields.BUT I don’t recommend this place unless you…**need to make appointment on Sundays/Holidays or immediately**need the clinic in the area**speak PERFECT EnglishBTW The staff (non Doc) performed a perfect blood draw I ever had. I have smaller veins, but it took the staff only one try. No pain or post bleeding/bruises. So one star for that. Good job.

I went to this urgent care before and they are so kind, caring and helpful. It’s a clean facility. You do not have to wait hours to be seen. They are through and the doctor takes his time to listen. I was diagnosed he ordered my medication right away. I was halfway home and the prescription was ready. I’m very pleased with them all around.

Very nice staff, Jessica was amazing, took me in as soon as I filled out information.quick visit. clean and spacious location.

I have direct connections and links with the hospital but I came here in a pinch because she had a tummy ache. Everyone is very welcoming, kind, and has interesting personalities. We dealt with , forgive me if I am wrong, Dr. Lauren. I did not spend a lot of time with her because they did not let me in the room maybe because they had to change and do women’s things but who really knows what goes on when they don’t let the men or a father in. We was in and out in a snap of a finger and paperwork is all done in an app. Who can complain with fast service, social skills, and a happy tummy in the end? Worth a repeat if I am sick and the hospital is being a pain

Friendly staff and clean. Quick follow through to the pharmacy for easy pick up when needed

Paperless “paperwork” easily done on smart phone. Friendly staff. Attentive intake nurse. Great HCP interaction- she took time and listened. Overall excellent experience. Also lucked out on a 20 min wait for a walk in. Was in and out in 40 min or less.

The receptionist was rude and cold no manners or sympathy the nurse took my blood pressure was asking questions I was an pain I try to answer she was like no happy when she asked me to go the waiting room yelling from the chair behind the desk close the door after a few minutes someone came in I do not know if she was a doctor or R.N.but she was rushing I was trying to ask a few questions she spoke so fast I really felt rushed because my doctor retired it’s the reason I went but I hope I don’t need to I really felt uncomfortable

The staff and the PA are the friendliest, warmest people! Pleasantly surprised when visiting an urgent care

I had an antibiotic medication for an infected finger and it was never called in and Im waiting for some kind of information on when its going to happen that is kind of like a screw up to me 😵‍💫

I was in and out within 30 min. Everyone i encountered was awesome from the reception area to the nurse and the doctor was easy to talk to and knowledgeable. I appreciate that you can make an appointment ahead of time.

I’m a frequent customer and all my information is in the system. However, I have to come in and do all of this electronically using my personal phone. I expect to walk in and fill out paperwork by hand like I would go to a normal doctors office. It’s not fair that your staff has to explain this to every client that walks in. I sat there and watch your staff explain your procedure to five different people, myself included. Everyone was very professional and courteous, but I don’t think it’s fair for the staff to have to do that and have to hear negative feedback from everyone that walks in. I’m already a customer and the staff should be able to look up my information on a computer by cell phone number instead of me having to type everything into my phone and wait for text messages to come back-and-forth. I don’t care for your process at all… especially if I’m not feeling good.

While cooking the other night in the kitchen a knife fell and sliced the top of my foot. The next morning, I went to visit the Urgent are on Summer street. The woman at the front desk was patient and understanding. The physician who first saw me did an excellent job of humanizing the accident and addressing the care I needed, commending what I have done to support the wound healing. Following this, I immediately was seen by another woman who was nothing but supportive and helpful. She cleaned out my cut, consulting with the previous provider. I had the best experience and will be coming back in the event anything happens again! Hopefully no more incidents with knives!!!

I couldn’t give this place a split service; receptionists were rude,unprofessional and totally disrespectful to the patients/customer. The office manager/nurse/practitioner was nice and apologetic for the way 1 of the receptionists treated the situation.Made me wait for over 1.5 hour without any explanation and when I asked for the delay she went out barking at me for doing so and calling her upon her position and her duties towards clients she kept on going yelling and screaming.

Great atomosphere and experience all around. My daughter had also been there a few days prior to my visit and had the same opinion.

Wait time was very short, front desk, nurse and Dr were great!Thank you so much!!!

It was quick , waiting just a minute or two.The staff were very nice and respectfulVery nice doctorI’m thinking of using this facility more often instead of waiting a few days to see my family doctor

The fastest service I have received ever and very understanding changing pharmacies.

Very nice ! I’m really appreciate it 🙏Thanks again again

Would not recommend this urgent care. It is not clean, the room they put me in to wait for the doctor was so disgusting and filthy.

I had a good experience at AFC. The medical staff were knowledgeable and performed a thorough review of my symptoms. Dr. Lauren was very engaging and professional and I was confident that he provided me with excellent medical care. I did not wait long to be seen and was in and out in about 45 minutes.

Super quick and comforting. Nurses and doctor were great

I am writing in regards to my recent visit to AFC Urgent care specialist on Sunday - 4/28 where I had contacted for forehead and eye infection.The medication didn’t help rather the condition was so bad that I had to go to rush to emergency and was admitted.The conditions turned so bad that was admitted for 5 days.Stamford hospital doctors were surprised to know that AFC urgent care medical specialist couldn’t figure out and also alarmed that had this was diagnosed correctly ( that Stamford hospital doctors did just by looking) the situation could have been averted.I have serious concerns with the quality of medical support from AFC Urgent care where specialist dont do proper diagnosisI request AFC Urgent care to look into this on priority and be more responsive towards patients condition rather than just earning money.

Excellent customer service I was in and out without 30 minutesHighly recommended

Very Professional Staff and Management. They are very efficient, so you will not wait long, unnecessarily…!They make you feel welcome and that you are important… they are very caring…Great vibes here…!Keep it up…!!!

Very positive experience today being assisted by incredibly knowledgeable and empathetic staff. Thank you.

Updating my review. The billing department is an absolute nightmare. I was billed $175 for my visit which included a $25 Covid test. The bill submitted to my insurance company (Aetna), was for $150 and excluded the Covid test. They tell me Aetna wont cover the test. Maybe so, however I dont know that because they WILL NOT submit it. They have stated multiple times they have submitted it to Aetna but Aetna tells me they have not and I have never received an EOB from Aetna denying it. I was on the phone with them and an Aetna rep who told them to submit the bill including the Covid test, and they did not. They are very good at calling me to ask for the $25. They are not very good at submitting an accurate claim. In short, I am happy to pay the $25 if I owe it, but you cant help someone who cant help themselves. My advice, stay far, far away.

I really appreciated the speedy service even as a first timer. The staff were kind and proffessional.

I have sore throat, body aches, and pink eyes for almost a week and the uncomfortable feeling of this sickness makes me could not sleep at night and Went different urgent care but nothing helped, finally I decided to AFC. Wow! Miracle happened! Last night was my first good night sleep for a long time.The staffs are so friendly. Doc is so patient and professional. thank you doctor. Now I can enjoy my holiday with my family and friends.

Everyone was very nice and efficient. I had a very short wait time.

Im never in there too long. I love it. I doubt Id ever go anywhere else. Theyre very punctual, professional and knowledgeable . Ive walked in all 3x and was seen right away, according to my appt time

I would give it zero. They did not send the prescription and I ran to cvs for no reason. When I called the provider is not even around to resend it immediately. It’s urgent care! People come because it’s urgent!

Been going here for years. Not anymore. Recently was sick and came in this week and the physician there had no idea what they were doing. Just ran one strep test and let me leave. I called back and asked why they didn’t test for flu (I was feeling horrible and didn’t think of it at the time- I was sick!).They said they would call me back. Never called me. Going to go to a different urgent care where they are thorough and follow up. No excuse for attitude at the front desk either. People are sick this time of year!

Easy and efficient experience! Thank you for helping me!

I went there with my son who had an earache. The front desk staff and nurses were pleasant and accommodating. We were was seen in a timely manner, and diagnosed with a full explanation of treatment and expectations. I had to go back to the office due to a pharmacy issue and they were nice enough to call around to find a place that had the medicine in stock and moved my prescription so I could pick it up promptly and get treatment started. I hope I don’t have to return but would absolutely if the situation arose again. Great job by all.

I really liked the attention, the people who work here are very friendly and help you a lot

Despite us agent and valid insurance they declined the case. Very uninterested in treating a patient

This location has one of the worst wait times. It seems unnecessary to book an appointment on line, arrive 15 minutes prior to that time as suggested, just to wait almost 2 hours to be seen. I was very disappointed in todays service.

This place is wonderful. Staff were very friendly and helpful.

I can’t say nothing, because I not yet received answers about my urgent physical exam doing on Friday.

Very nice workers you guys have inthere, my experience was great!!

Stay away from this place. Went in for a clogged ear (swimmers ear) which I know the feeling since I constantly get them about 3 times per year and the doctor that looked at me claims that there was nothing in my ear and prescribed some drops. Looked at me for 2 seconds and said there was nothing else she could do.I immediately went over to The Tully Center Walk-In which they were very attentive, cleaned out my ear with an irrigation and checked multiple times to make sure the blockage was all cleaned out. Well don Tully Center.Urgent Care just billed my insurance and I had to pay my copay for nothing. Never again. Worst place to go.

The building is very nice and the staff are great! Plus they give away free snacks like goldfish :D

My mother was told by the receptionist that the doctor refuses to see anyone who does not speak perfect English. I was surprised and frankly, disappointed. If you have a loved one with english as their second language, advise them not to waste their time here.

There was a two hour wait but I love that I am able to go home and get a call when I am one or two patients close to seeing practitioner. No one wants to wait sick in a waiting room for 2 hours! Check in was easy and the gal there was very pleasant. I was able to check in via text message link so it’s super efficient and easy. Nurse practitioner was great she knew exactly what I needed.

I’m a new patient, I called in today to get my medications refilled at the last minute. The woman I spoke with was very polite and professional. I arrived and filled out forms via text message (nice n’ easy) and waited under 10 minutes and saw a doc. He was very knowledgeable, professional, and personable. The waiting area was clean and there was plenty of parking in the rear. I didn’t really know what to expect when I called in, but the service and care I received today went far beyond what my expectations were. No hassle here.

The people at the desk are very friendly and helpful filling out the paperwork

While the wait was three hours, the staff was incredibly accommodating by allowing us to “wait” at home and return to the office when we were one patient away from being seen. Very efficient by allowing us to complete the paperwork while “waiting” at home. When we returned for the visit, the entire visit took all of 20 minutes. Staff was fantastic.

Went there to see if I needed stitches. Took me in right away for evaluation. Very nice staff. Doctor explained options to me. Great job!

Beware. AFC has an F rating on the Better Business Business Bureau. Wish I had looked them up before using their services.They do not respond to complaints. My Heath Savings Account (HSA) paid the bill via direct deposit to AFCs bank account and I supplied proof. But they keep saying it hasnt been paid and I still owe. When I call their billing department, it is a call center in India and they dont seem to understand what an HSA even is. This whole company seems to be a scam. Why else would they have their patients calling India instead of their own offices.And the worst part is they were rude and did not help me. I had to go to another urgent care (Physicians One) in Norwalk. They were very helpful and accepted my HSA payment without issue.Update:AFC did finally find the HSA payment after 3 months. So the issue has been resolved.

Great experience! Short wait and attentive medical care!

Very friendly and professional staff, organized and fast.

The urgent care center claims to be open until 8. However, anytime we have tried to come after 630/7, they either tell us they are booked for the night even with no cars in the parking lot, or they cant handle whatever it is that we are in there for. I went to the ER last night with a hand laceration that they glued, but the glue was starting to peel off and the wound was opening again. They say they do stitches, so I went to the urgent care and they said I had to go back to where I got the glue done...meaning another $100 copay. I called the ER and they agreed that it was ridiculous for them to turn me away and that they could have definitely handled it.

Arrived with no appointment at 7:30pm and was seen and had prescription called and in hand by 8:30pm. Best quality care I have received since Active Military. Staff and Resident Doctor were awesome.

From the moment I walked in the door, I was greeted by Jessica who was so warm and welcoming. I was the taken to triage with Arie, who was equally professional and courteous. Lastly, I met with Dr. Lauren who is a true professional and takes the time to explain everything to you. If you have a non-life threatening situation, choose them.

The nurse practitioner was VERY informative. Just enough information to help me understand what I need to watch for, but not too much to make me nervous. The staff was friendly and accommodating. I was about to cry and it seems the woman told a funny story to me bc she noticed it. I appreciated it a lot. All in all, my experience was very good. Also of note, this is not my first time being here and having a good experience. So do with that information as you will.

The whole entire process was flawless. I spoke to Jessica who is extremely kind and helpful in the office. She help me make my appointment. I spoke to the nurse who is extremely lovely and very helpful who then intern had me speak to another nurse and the doctor which is also very informative and helpful. The whole entire stuff kind of been kinder. I am a huge baby and I was totally flipped out about the procedure. I arrived am I select a time and pulled in parking spot number for where I was greeted by Nurse Roxanne. Roxanne couldn’t of been kinder. She was very compassionate and very kind and gentle. I’ve spoken to many people who had this done and they said it was horrific and very painful. Before I went to my appointment I meditated and then while I was waiting in the car I also meditated and listen to my meditative music while Roxanne did the procedure. I found that by leaving my car seat back my body was in a nice position and I was able to relax and take the test with ease. I can’t thank AFC For hiring such a confident, caring, knowledgeable, professional and very comfortable staff. Kudos to you! Truly I was frightened like there was no tomorrow as a treatment I received from AFC. Was top shelf.

It was very friendly and fast the people was very nice

I had an extremely bad experience today going to this urgent care. The lady in the front, Jessica, was extremely rude, unprofessional and insensitive to the needs of the patients including myself. I waited 10 minutes for her to come to the front desk and ask me if I needed any help. She then said she will text me my forms and proceeded to the back. I had to call her back to the front desk here she seemed irritated that I was asking for help. I informed her of my need and she was very rude. I asked to talk to her boss and she let me know that it was her cousin and it didn’t matter that I was asking for the next person above her. When working in urgent care you should be taking patients needs with urgency and care. She was extremely unprofessional. Then another nurse came out and thought it was funny that I was frustrated with the service and they both let me know that nothing is going to happen because they run the office. Urgent care should look into both of these ladies because this is not the service that should be provided to people when they don’t feel well. I will continue to report Jessica because she should not be in that position.

They literally stole my money!I saw a doctor for severe coughing in which he determined was post nasal drip and prescribed me with Zyrtec.Visit and medicine came out to $200.10 days later I have severe wheezing as my condition worsened. I called to let them know their solution didnt work and how we should resolve. The woman who handles billing repeated four to five times that Id have to schedule another appointment and pay another $180 to see the doctor and obtain a new diagnosis.They didnt get it right the first time and took my money. They said there is a 7 day grace period and that Im 3/4 days passed that. They wont make any exceptions.Ive been a patient with them since I moved to Stamford in 2019 and Ive never been treated more like a number in my entire life. They had no compassion, they treated me like I was dense and maintained no accountability in their wrong doing.It is cheaper for me to find a primary but I was comfortable going to AFC until now. Thank you for showing me your true colors. I hope the $200 you stole is well worth the patient and your integrity you lost!I will also be reporting this encounter to corporate and the BBB.

Very kind and professional employees. Very efficient and knowledge on finding what the illness was.

Was taken care of amazingly by the team and manager Jessica came out and helped also

Rebecca N. is incredibly helpful. Since my single visit on Monday, she has responded to all my concerns, questions and fears about my condition. She’s given me tremendous relief during this difficult time.Also, staff, Nurses and Doctor were friendly, knowledgeable, and empathetic. Minimal wait. Easy check in process.Will always use AFC and I highly recommend.

Long wait time and not enough staff. Only one doctor and one nurse were working. Hire more nurses so patients don’t have to wait for everyone to finish their lunch break or close for an hour. Staff seem incompetent and need to work on their people skills. They kept asking patients what exactly they want done for them when most of us wanted to be evaluated to determine what we needed done. You are the expert, as patients we describe our symptoms and you advise what should be done. Also stop advertising that you do stitches when you don’t!

I went in there last night very close to closing time. I had gotten a terrible steam burn on my right hand which is my dominant hand. I was in extreme pain and barely able to function and speak. The nurse took her time with me helped me check in without making me use my hand too much. They did whatever they could to make me comfortable while they took my blood pressure even if it meant having me run my hand under cool water because I was in so much pain. I had left the office well after their closing time and I was more than happy with the service that I received there.

I had a very good experience at this AFC clinic. First time visitor. The front desk staff was honest on the phone that it was a busy Saturday, and very helpful and courteous when I showed up in person. The waiting room was half full, but the wait wasnt too long. They accepted my insurance (with a copay) and told me about how long to wait. Jeff, the LPN, was very kind during the intake process (initial screening and vital stats) and Dr. Lauren took the time to fully understand my problem. I found him to be sensitive, responsive, educational and supportive. I would be comfortable returning here for urgent care needs.

Went to this establishment solely on the positive reviews on Google, what a let down that was!Biggest waste of time. I called ahead to time to see if the facility was busy as I would be missing work to see the Dr. and I was told it was not busy at all and should expect a short wait.I filled out the paperwork and was pleased to find out that there would be no copay and would be seen by the Dr. in about 20 minutes. After waiting for about 45 minutes and seeing the waiting room begin to fill up, I went and inquired about how much longer I would be waiting since I needed to head back to work. Was told there was one individual in front of me, okay, not so bad.I was called up, again, and told that there was actually a $30 copay and there were 2 people in front of me.I promptly left.So now, Ive lost almost 2 hours of work, not received any treatment to fix my ailment, reception was not at all apologetic.Dont waste your money here and go elsewhere. Im not sure why theres such great reviews but this place is pitiful.

This is the worst place ever Im never coming here again. Urgent care place at Norwalk is way better. I wanted to take care of three different things with one visit and I couldnt do that and each of my visits is $50 copay because they said that they cant do multiple visits for different things because of billing I do this all the time at Norwalk location and nothing ever happens.

AFC is a great urgent care. My visit was fast and service was quick. The front staff shanika helped me with my registration and was the most kindest person and I have been to other urgent care. I recommend anyone to go there for efficient service. My concern was addressed and I am satisfied

Great visit! From the reception, to triage, to meeting with the doctor! I went with my twins as all 3 of us were sick. The waiting time was fairly short and barely any waiting time once you’re in a room. Everyone was great with my 6 year old twins. Highly recommend this place!

The front desk team is outstanding- very friendly, helpful, responsive and kind. The person who took my vitals never told me what they were (she did this the last time too).The doctor, after realizing I was flu positive, couldn’t get out of the room fast enough. Barely wanted to answer my questions. As someone who works in a hospital, her professionalism leaves something to be desired.

The reason I am leaving two stars instead of zero is entirely due to the high quality of the receptionists and the triage nurses. The doctor (Rebecca Proca) who saw me was overheard saying I cant believe I have to see another one right now. I had swelling in my ankle and she proceeded to look at it for 15 seconds, decided it wasnt swollen without comparing it to the other ankle, prescribed an antibiotic, and left brusquely. She then saw my wife, who had a rash spreading on her skin. She outright refused to hear my wifes previous experience with it and what helped alleviate it, and when my wife asked for her to prescribe the antibiotic that she had success with, the doctor said I feel like you are bullying me. It was an embarrassment for AFC and they should be ashamed to employ someone so immature and unprofessional. Go somewhere else.

I had a great experience here at 8:30am on a Saturday. The ladies at the front were friendly and efficient. I came in for routine testing which involved a blood draw which was done efficiently and skillfully. It was very clean and comfortable. I left by 9.The only negative thing I have to say is that the doctor saw my Kate Spade purse and decided to comment that suicidal people are selfish and put blame on her family for not noticing the signs...I was surprised he felt that it was okay to say that, considering the position he’s in, and also not knowing my personal or mental health background. I was sure to state that depression and suicide are serious, very sad, and she clearly needed help. Just rubbed me the wrong way. I’m not generally a terribly PC sensitive person, but I wouldn’t expect a medical professional to pass judgment on people who struggle with mental health. The tech who was in the room looked a little uncomfortable, also.Overall, I’m still giving them 5 stars since the service I came in for was done quickly and with skill.

Absolutely horrendous experience. This is the fourth time my family has had a negative experience at this location. My mother went in to get a corona test, not only did they never send her prescription to CVS, they also never notified us with her PCR test results. I called 4 days later, because there was absolutely no feedback from them. When called, they were lackadaisical and indifferent in their attitude. Worst experience ever. I hope they can fix their faults because we will never be visiting this location again, and I will make sure to tell all my immediate friends and family to avoid this location like the plague.

Quick, easy, and was out with a prescription in 25 minutes. cool stuff

Absolute horrible horrible experience. Went in for a COVID -19 testing on Sunday. When I said, I wanted PCR testing, the person at reception (not sure of her name) was condescending and forced me to do rapid. When I insisted I wanted to do PCR, she made faces, raised eyebrows and then agreed. Then she could not verify my insurance and so wanted to want me to sign a form. I just asked some questions regarding the form, and again received very rude, condescending, abrasive response. I did not like that. So, I decided to leave and told her to cancel my appointment. Then she waved me good bye, again started hurling abuses and showed me middle finger multiple times. This happened on 8/21/22 at 1.40pm. I was nothing but polite and was genuinely asking questions. I would expect management to look into this. I would have given -100 stars if I could. There are prior negative reviews regarding rude front desk staff.If you continue to have such people at front desk who treat sick people with so much rudeness and unprofessionalism, then you should really reevaluate your staff.

Excellent service. Fast and easy. Front desk, nurses and doctor, all of them very friendly.

My adult niece fell on an outdoor slate stair, split her knee open and needed stitches. The front waiting room was nice and spacious. The women at the front desk were pleasant and empathetic with my niece. We waited about 10 minutes and then went in.She had her blood pressure checked and knee prepped by a Medical Assistant. Then after 20 minutes the very kind doctor came in, checked her knee, stitched her up, gave her a tetanus shot, and an antibiotic prescription. He did a great job. They were busy but we still felt cared for quickly (especially as compared to going to an ER in a hospital where the wait could be hours). Terrific job! Update: Her knee healed perfectly with no issues. Definitely recommend this urgent care.

I went in for a COVID PCR test, and was told by the friendly staff that it would be possible if I could wait an hour and a half (I was impressed that they knew this timing). I said sure. But, could I leave and return? No problem. And in fact, I did come back when recommended, about an hour later, then I was seen exactly when promised, no problem. And, the nurse on call apologized for the wait. The clockwork action really amazed me. Thanks, AFC Urgent Care!UPDATE:Had to go in twice in the past two days and the lines were nuts- gradually worse the closer we got to 12/25. They staff remained patient and cheerful and professional, and timely with results. Don’t know how they do it. Grateful they are near my neighborhood.

Never delivered my test results. I went in on 12-2 for testing and was told I would receive the results in 3 to 5 days. After 7 days, I called and they told me they forgot to call and that someone would call me with the results later that day. They never called. On the 10th day, 12-12, I called again and they told me they would call back in an hour. They never called. It takes dozens of calls to get through every time. They are always rude. Finally, I went back in to the clinic and they printed out my results in about 30 seconds. Extremely unprofessional, rude, and unsafe. I do not recommend going here for anything

Very efficient. And very pleasant, kind, staff. You walk in and give the receptionist your name and phone number. Then you head back out to your car where you complete your registration online. They tell you where you are “in line” and when to return for your appointment. When I returned I was taken into my test after about 10 minutes. Very organized and very nice!

I had a terrible experience at this urgent care facility. First off, the front desk receptionist had a bad attitude. After telling the nurse I had a fever and some mild symptoms of strep throat, she didnt bother taking my temperature or a throat swab. I then waited in a room for at least 25 minutes before the nurse practitioner (not the doctor, like I was told) came to see me for literally 3 minutes. The NP was surprised that the nurse didnt take my throat swab, and told her to come do that. I waited for another 20 minutes in that freezing room (with a fever). The nurse came to take the throat swab and said the results would be back in 5 minutes. I waited another 20 minutes. The entire time, I heard the nurses all joking around with one another about subject matter that is inappropriate for work. The NP eventually came back and told me my results were negative and that the throat cultures were being sent to a lab, and I should hear the results within 24 hours.24 hours later, I received no calls. So I called up the office, and the front desk told me that the lab results take 3-5 business days to come back. The NP had absolutely no idea what she was talking about when she told me 24 hours.So I waited and waited for my results to come back. 8 days later, I called about my lab results. The passive aggressive receptionist told me my results (which were the same as when I had my test done at the facility) and that they had called me days ago. But I had received no such call, so considering my experience with this facility, I can only believe she was making it up. Today I received my bill and it is ridiculously overpriced for such awful service.This facility does not put the urgency or care in urgent care. They are a scam and dont even pretend to care about their patients. Ive learned my lesson and will never come here again, and Ill tell others not to do so either.

The nicest young woman at front desk. Polite helpful and informative. Then the nurse/ medical person, was similarly great. I was taken care of and felt that I had made a great decision in going to AFC

I’ve had two unpleasant experiences with this place. I honestly wish everyone the best as I’m sure the staff there are competent and friendly for the most part.1) I called ahead of time to walk-in for a pre-employment drug screen urine test in November 2020. I was told by the clerk that the technician in charge of that would be available to see me. I arrived at the facility before 4PM and was told that the person decided to leave because nobody else was there. This was unfair to me because I made the facility aware of my coming. The front desk staff was very dismissive of me and basically showed no empathy towards the inconvenience. This placed me in a time crunch as I had to contact my employer to reschedule my urine test at a different site in order to get things done.2) I was scheduled a covid test urgently needed. My spot was reserved for 3:30PM according to the staff I made the arrangements with the day prior. I received a call from another staff member at about 12noon informing me that I needed to arrive within 15minutes or else my test would have to be cancelled. Mind you I scheduled it later because I work and cannot be there at an earlier time. The staff member went on to say that they’re leaving early because of a “storm,” and cannot accommodate me. There was a light coating of snow but definitely no storm nor was there a storm warning.I am sorry I haven’t had a good experience with AFC Stamford, I don’t intend on ever returning to this place. I hope this experience is isolated and other people aren’t being inconvenienced in their care.

This was our first time at an AFC urgent care to get a rapid test. We weren’t aware that you could come in earlier to get your name on a list since testing doesn’t actually start until 9am. We got on the wait list and the wait was pretty reasonable from start to finish. The staff was wonderful, and the overall process was smooth with very quick results. Will definitely be going back again for all my covid testing needs!

The Nurse Adriana was great, and very friendly. But the music they have playing is not suitable for a medical facility though.. it was bar/club music and the receptionist wasnt rude but wasnt very friendly either. My brother had the same experience with music/friendliness a few days after my visit.

This was my second urgent care that I went too as I still wasnt feeling well and they were great! Although very busy from checking in to getting my vitals taken and then waiting (a good 25 min) in the room waiting for a doctor but Im not gonna judge them on that as the doctor was very friendly and gave me the correct meds and am feeling better. Would def go back again.

Terrible login system. Their website would crash every time we tried to enter our information in their system. Could not make an appointment on the website the link never worked. When we showed up the time they opened they still made us wait 3 hours for an appointment. The time it said on our confirmation text wasnt even correct we had to wait an additional 45 minutes from the time we we told. We do not recommend coming here. Especially if its an urgent matter that needs care.

I went to this location on July 3rd for an infection on my leg. Upon my arrival, the receptionist asked me what I was there for and I said an infection. She said what kind of infection and I said I don’t know, probably a staph? (Is that not the whole reason I am trying to see a doctor? LOL) She said she needed to see it because she needed to ask the doctor whether or not he would be taking me as a patient. She then proceeded to have me pull my pants down in the front lobby. Luckily I was wearing shorts underneath…But am I not entitled to privacy?She then went and spoke to the doctor who said he wouldn’t see me. She advised me to go to the Tully Center instead. I asked her why he wouldn’t see me and explained I had been to this location before for staph infections and that the doctors treated the issue. She said based on the doctors experience he wasn’t qualified to treat it. First of all it’s a staph infection, it requires him to look at my infection and prescribe me an antibiotic (all in 5 minutes if that) and second if he’s not qualified or experienced enough to treat something as simple as a staph infection then what on earth is he doing working as a doctor in an Urgent Care clinic? I asked her what the Doctors name was and she would not provide it.I found this extremely unprofessional and rude. I’ve had positive experiences at this location but will not be returning or recommending this location going further.

This is the first time I have been to AFC Urgent Care. I was eager to obtain a rapid Covid-19 test on the day before Thanksgiving. Everyone at AFC was very courteous, professional, and efficient. The location added additional testing capacity to accommodate more of the patients who sought testing. I was able to register online and follow online as my time to be tested approached. Then a staff member called me to return to the clinic when my time to be tested arrived so that my time spent in the clinic was kept to a minimum. The result of the test was promptly reported by another phone call from a staff member. In sum, I was completely satisfied with my experience and would not hesitate to use AFC again.

The Spanish woman at the facility is not sanitary at all. She opened up the cotton swab package that I was supposed to use to do a self swab without gloves and then looked at me like I had 3 heads because I asked for a new cotton swab/q tip for testing and I feel she needs to be a bit more educated in that department because we all are of the dangers of infections and transmissions I dont care its just how it needs to be period

Mediocre. From check in to seeing the doctor.Doctor had little “bedside manner.” He treated me for an ear infection. I got the feeling of a superiority-style complex.I’ve been to this urgent care twice before and have not had issues. The staff was always pleasant; the doctors patient with good manner. This visit was quite different.The individual who took my blood pressure/temp was very nice, great personality.

First, I encountered a doctor who apparently feared writing a prescription for a controlled substance more than my request as a patient whom clearly had evidence to support I had no addiction to or for the drug. I had the old prescription bottle in my possession with one pill remaining; the prescription had been dispensed a year earlier with a quantity of 30 pills. Secondly, the doctor purported that she was going call a supervisor to confer with and seek authorization to dispense the medication. After leaving the room, I could hear her immediately outside the door in conversation with the nurse speaking about other issues. She reentered the room and alleged her supervisor granted her permission to dispense a very limited quantity, to wit: nine pills. The doctor’s initial remarks to me as she entered the room and her subsequent actions were all consistent with her immediate observation of me. I feel she was acting solely on bigotry. I departed the location with an unsigned pain prescription and had to return the next day to obtain the doctor’s signature. If you are in pain, and wish to receive care, concern and respect do not attend this urgent care facility.

Terrible, terribe - disrespectful and lack of customer/patient service!!! They honestly dont deserve any stars, but it wouldnt let me post the review without any. I dont usually write bad reviews, but felt it was definitely appropriate. I used AFC Urgent Care in Stamford for a PCR COVID test and was told the results would be available in 24-72 hours. Well it took 5 days and this was back in October. Recently, my daughter was travelling internationally and needed to get tested and went to AFC in Stamford. They verbally GUARANTEED results in time for her flight. The results were not ready in time and it was so stressful and she had to pay once again at the airport. Tried to call AFC every day for 10 straight days, no answer and no way to leave a message. Decided to go by in person where the young lady at the desk was gracious and kind and called the manager, Jessica while I was standing there who said she remembered our situation and would issue a credit when she returned to work on Monday and would call to discuss with me. Monday came and went with nothing from Jessica and after trying to call numerous times again, I finally went in person and dealt with the rudest manager and was blown away - she denied guaranteeing results in time and also denied a credit to our account - while I was standing right there both times while she said so. I asked for her managers name and she said there was no one above her and that I should just leave because we werent getting a credit. I understand things are busy there at this crazy time, but treating people/patients the way she did is totally unacceptable. I will never recommend this unprofessional site again and will be sure to let people know how bad they are. They are making a ton of money and deny people refunds when they should keep good customer relations.

Don’t even bother! I’ve had nothing but negative experiences at this Urgent Care. First time went for myself and the website said they were open, drove 15 minutes just to find out they were closed. Then today went there for my son and they were at max capacity for a walk-in at 1pm. Like max capacity???!! If that’s the case you should but be called an UC!!!!! I would never go there again. I’ll make sure to tell everyone I know also. I’d rather drive to Greenwich!!!

The staff was very friendly and I was able to walk in and be seen right away. Unfortunately after a prompt intake, I was left sitting in an exam room waiting for the doctor for 40 minutes. And its not like it was busy. There was literally no one else there. The nurse and I even joked about how quiet it was. At least they have TVs in the exam rooms. I got to watch almost a whole episode of the view. Did you know Whoopi Goldberg wears leggings a lot?Once the doctor did show up, (he said he was in a meeting) he did the usual 3 minute walk in clinic exam. He was very friendly, but I left there feeling like there is a strong possibility I might have to go see another doctor if I dont feel better in another day or two.All in all, good in a pinch, but be prepared to wait around.

New post:Fast, easy and super friendly staff! I would definitely go back again!Old post:Turned me away by the receptionist as soon as I got there and referred me to Tully or the ER for an injury that definitely did not call for the ER (also told the couple in front of me the same). Tully had a 2 hr wait and awful reviews. Confused what they do here if its not treating patients.

I’m sure no one wanted to be at the clinic New Years Day, but there they were and here I came with the flu. Everyone was super nice and respectful. The wait was long but I expected it would be. Anyway the doctor checked me out and got me on my way back to being healthy and I thank them all for that. It was my second visit and both times have been really good experiences. I trust them and that matters a lot.

I get my yearly flu shot there every year and have a good experience each time. The nurse who gave me mine the other day was excellent. I didnt even feel the needle with her technique. And my arm barely felt sore the next day. So..thanks! Much better than getting it at CVS :)

@Samanta - You sound like a complete obnoxious mother who doesnt allow their child to think for their own! Cut the umbilical cord already! Dont be rude towards a great facility and staff!!!I have been to Doctors Express plenty of times! I am in love with this urgent care. I have had nothing but great experience! The office manager was incredibly kind and helpful with my insurance issues. She helped me get my insurance to pay my bill and was incredibly impressed by her professionalism and nice demeanor! Alex that was at the front desk is always smiling and incredibly kind every time. Not to mention the great care I received by Dr Santa Clause!!! The best bed side manner I have ever had. He has a cute sense of humor and made my 2 week old sinus infection go away within 3 days! I am thankful that doctors express is in Stamford! We needed a better health care. In and out with in minutes and feeling better within hours! I am truly impressed! Not to mention great choice of music. Every time i visit i feel myself feeling better from the moment I walk in to the moment I walk out. I truly recommend them to anyone that is in need of a doctor right away!Keep up the great work guys! Dont let negative people ruin your day!!!-Sammy

Excellent young lady at the front desk very knowledgeable very helpful

Waited about 40 minutes which was not bad. Staff was friendly, got a quick diagnosis from a physicians assistant with a very nice bedside manner. This is definitely a good way to go if you cant get a quick appointment with your regular doctor, or if you dont have one at all!

This facility has excellent customer service. Ive been here twice. Each time I was taken care of much quicker than the estimated wait time. The staff are really helpful and friendly too. Im really afraid of needles, but Liz helped calm me with her humor. Liz should get a promotion. :D

That lady that sit in the glass office with an open door is so rude it’s unbelievable!!! Let me point out the office on summer street Stamford that was empty, like me only in it for almost an hour or so! It pays to be nice lady. People come there because they are sick for Christ sake, front desk was empty and she ignore me for over two minutes asking for assistance then shake her head and roll her eyes when she finally got annoyed and shouted for the person who was actually missing from her desk because she was busy chatting in the back with the one that does the vitals before persons see the doctor. Get it together because there are plenty of walk in clinic in the area.

Check in was a breeze and the person that took my info was very friendly and made it a very pleasant experience. The care I received was also amazing and an incredible experience. and cost was very reasonable considering I have no insurance. I’ll be going right back there if I need care in the future.

Receptionist at the front desk is not very attentive to patients. I tried calling several times before actually making a trip to this location with no luck. When I arrived to the center, the place was empty and was told they were unable to attend me because they were fully booked for the day without offering any other times for upcoming days. Instead I was told they were unable to help me and that I should go to another location for treatment. Giving one star is actually generous on my end.

They say they close at 8 pm but they stop accepting patients at 7:20pm. When I said to the receptionist that they should specify that on the website, she looked at her phone and said “I am telling you now and have a goodnight” . This is the treatment given to patients who really need to see the doctor. I am probably not going back again!

Definitely the best quality urgent care Ive been to in Stamford. The nurses were thorough and very kind. Excellent bedside manner.

Long waits and no Dr. Literally waited for over and hour to talk to a dr on an iPad. No one even looked in my mouth, ears and nose. Could have had anything. Then had to wait two hours for them to call with flu test results that takes minutes to get results for. Negative so no real diagnosis at all. Waste of time and money. Seek another facility to get care from.

Went there due to abdominal pain and flank pain. Was told they have limited services which is understandable. The doctor came out and said I should go to an imaging center to check for stones. That’s also understandable but what about a simple UTI test or talking to me more about my symptoms? I even asked the Doctor if she could look at my previous blood results to give me a better understanding since my doctor was taking days to respond. I was denied. I’ve been to other AFCs and CityMDs in Manhattan many times and I’ve never been turned away. Really disheartening. It’s understandable they dont have certain services like imaging but to not even talk to a patient about their symptoms or attempt any sort of test is beyond odd to me.

I have probably came to AFC at least a good 4 times and my boyfriend at least 2, we both have had great experience here. All the staff, the doctors and one nurse Stephanie who has always done an amazing job with our care. Love it here, fast and better than the tully or ER. Would always return here.

Wish I could say this was a good experience as the staff was pleasant and courteous. However after waiting 1.5 hours and seeing the doc for approx. 8 minutes I was incorrectly diagnosed with an inner ear infection and put on antibiotics. I questioned the diagnosis and treatment (having a medical background myself) but they were rather insistent I start antibiotics. I ended up in the ER a few days later and was correctly diagnosed with MS after 3 days in the hospital. For simple issues this facility may be sufficient, but for any neurological or serious symptoms...go elsewhere.

This place was very effective high quality healthcare for urgent Care I appreciate there safe kind cleanliness experience professionals and a live doctor was there most of all answered all my questions and have great bedside manners thank you very much to your team

This place is terrible, stay away! What a disaster of an office. I called and made an appointment, had to fill out paperwork prior, do a telehealth with Dr. and nurse, and when I got to the office in person, they had no record of anything. I had to redo the paperwork, wait 45 minutes, then the nurse refused to do what the doctor ordered. Unbelievable! Incompetent, and do not take safety measures for Covid. No one was wearing a mask behind the counter, little kids running around the back making noise with no masks, and receptionist had an attitude problem.

The treatment that I received was excellent! The nurse and PA were so caring and helpful. I live out of town and got sick while spending time in Stamford. I was very confident with my treatment plan.The only negative comment I have is that the waiting area is horrible! It was not a comfortable environment and the HVAC system sounded like it was on its leg.The back area was wonderful!

This was the worst most uncomfortable doctors office experience of my life. The receptionist was not wearing her mask and when she was it was not properly. They also told me I was ready for my rapid test when I was not and made me wait in the waiting room with 7 other clearly sick people for 40 minutes.I also had to physically give them my health insurance and drivers license when I had already texted photos to them. I did not see them disinfect the copier before or after. I should have spoken up at the time.

Despite all the positive reviews I was not impressed at all. I came in with a horribly painful ear infection and was prescribed drops so weak I ended up in the ER later that night and the staff there said they were made for children. On top of that I ended up waiting for a ridiculously long time while the doctor was busy spending 25+ minutes talking about what colleges he likes with other staff members. I wont be going back again.

Very Friendly ,understanding and helpfulrecommend anyone in the area or not to come see the team. They are excellent…Great customer service

I got a tb test done last week. Most of the staff is nice but there are some people who should not work with public. First, the nurse who administered the tuberculin into my skin hurt me on purpose. I have done this test beforw in the same place and it never hurt like that. She sarcastically apologized to me, but had a strange attitude from the beginning. Everybody else was nice, very slow service but nice. Then my arm had a reaction to the injection so I had to get X-rays done, so the day they were supposed to have my results, i called and a young woman picks up the phone with the worst attitude, i told her my situation and didnt even let me finish and said, hold on. She warned me that if I went there I would have to wsit a long time because the nurse was busy. I went there and there she was asking again what I needed. The nurse practitioner was very nice and had my documents ready very soon. I dont know the name of the employees but I remember their faces, who would forget...

It was my first visit at AFC urgent care in Stamford.Hands down best staff! The front desk girls were cool, down to earth, the nurse was super awesome, and the icing on the cake was Dr. Lauren! The man is a gem! God bless him, and the staff at AFC urgent care in Stamford!

AFC is consistently great. I rely on them fully for any medical need I have. The assistants are clear and helpful and kind. The Doctors give sound advice and take care of things very professionally. My father was a Dr and I can vouch for this Urgent Care. Thank you.

I had a good experience and was satisfied when I left , however, I was the 4th person there (arrived before they even opened) and I still waited an hour before I was called back to see the doctor and then waited about 15-20 minutes to see the doctor. It was also the most expensive urgent care visit I have ever had (I recently moved to CT from NY and this was my first time at urgent care in the state).

Facilities are great! Incredibly clean and up to date.Every employee was wonderful. Both warm and professional. Doctors are very knowledgeable as well.You always hope to not need them, but it’s good to know I have a place to go when I’m sick!

First of all, I agree with the bad reviews of the front desk staff. I went four months ago and the woman working hardly said two words during the whole transaction. My actual appointment went fine. But beware! I paid $94 that I was billed after my appointment. Since then, I have received non- stop harassing phone calls from a third party agency they use for payments. I explained a countless amount of times I paid thru the AFC website AND sent the receipt twice. Doesn’t matter, they still call non stop saying I haven’t paid and have no records of my emails and then I have to resend. Now, I have the actual AFC office emailing me that I haven’t paid. Again, I sent my receipt. I even checked my checking account many times and funds were one hundred percent taken out. This place is a mess, their billing is a scam it seems like and now I’m worried they will send me to collections no matter how many emails I have sent them and how many times I spoke to this third party. Just save your time and find a different urgent care location. I’m still dealing with them 4 months later.

They are very prompt and courteous. I went there this morning for a rapid test. They took my ID and phone number and sent me a link to fill out a form that you fill out in your car or home and that’s it. Then you will receive a call once is your turn to come back in. Once you are back, they confirm your insurance and you pay and you just wait inside until you are called. I only waited for less than 30 min from arrival to test. At home, I waited two hours for them to call back letting me know it was my turn. Once you take the rapid test you will do a FaceTime with the doctor on duty for a few minutes and that’s it. You will leave and they will call you back within the hour to give you your results. Rapid COVID test fee is $50 at the time of this review. The regular test is free and should be fully covered by your insurance.

Glad to have this place in my neighborhood. I had an eye infection just before I was flying out for a business meeting. I stopped in on Sunday afternoon when they were pretty busy. But, the registration process was simple (fill out a one page form) and fast. They accepted my insurance and I got in to see Dr Lauren who had a easy going bedside manner. He diagnosed my condition and I walked out in less than 30 min with a prescription. I would come back for this good service again.

I have a terrible phobia of needles/blood and the staff there did such an amazing job of making my experience go as smoothly as possible! I was helped by Nayera & Gabby they were so kind to me and even held my hand through it, when I almost passed out they handled it so well and immediately made me feel better. Can not recommend them enough.

The staff is very rude. A particular member had an incredibly short fuse and snapped at me after I asked for some clarifying information. It is apparent that some of the staff have a different understandings of the services offered at this urgent care. I received contradicting information on the same topic on multiple occasions. This facility overall shows signs of poor management.

If I could give a negative star I would. I walked into this place for the first time ever In excruciating pain. There was a young lady helping someone at the counter, so I stood to the side. Another ting lady walked up and looked in my direction but didn’t ask me if I needed help. Another woman who looked like the doctor in blue came out and said someone will be right with you (she was pleasant). Another 7 minutes passed until the young lady who initially looked at me and walked away came back to the desk, gingerly shuffles some papers and asks can I help you.My issue is, people are there because they are in pain, not because they’re looking for furniture. They didn’t give me a sense that they cared for my well being at the Urgent Care. There was NOTHING URGENT about the way they treated me. After telling her I was lived in Danbury, she seems to care less about helping me because I wouldn’t be able to come back there. Terrible just Terrible

Poor service experience with front desk staff at Stamford urgent care. I got my finger slammed in a door with my skin sliced and hanging off my finger with a open wound. I went into urgent care asking to see a doctor explaining to the woman at the front dest my situation an wanted to see if I can be seen by a doctor. She simply said we don’t do X’rays which was fine because I felt that I didn’t need one. I was able to move my finger and felt nothing was broken. I asked if I can still see a doctor so I can get my extra skin cut off my finger and my wound cleaned. Her next response was I’m sorry we don’t do hands here the only thing I can do for you is give you a bandage. I was extremely upset. Urgent care is supposed to be a walk in and made by appointment clinic. On the front of the window of urgent care it says stitches so I’m not understanding why my finger couldn’t be looked at by a doctor an cleaned up. I feel as if it wasn’t an urgent matter for her as it was for me. She didn’t even say let me see what we can do for you , yes of course you can see the doctor. I left with my finger untreated an unseen by anyone an went to Stamford Tully center. I highly recommend the Stamford Tully center. They take none appointments, very fast an very professional and caring staff. What’s the point of having the name urgent care when front desk staff turn you away with no sense of urgency. To top it all off it wasn’t BUSY or any wait at the time. It was just as slow an a turtle in there.

Roxanne has always tested me for Covid. During such a scary time, and in relation especially to waiting for test results, I cannot express how supportive she has always been. Beyond kind, and understanding, answering any questions that I had, to put my mind at ease- which is what I needed being so incredibly anxious. I have never experienced such a thoughtful, caring doctor, ever.

I had a very bad experience at this AFC Urgent Care center in Stamford. When I arrived, I was crystal clear to exactly what I needed which was a viral throat culture. I was already on an antibiotic for strep throat (bacterial) and my primary care physician told me to go to a walk in clinic to get a viral throat culture (there are 2 different throat cultures that typical get performed when you have a sore throat with accompanying systems). This AFC center made sure I paid my co-pay immediately before I was seen ($50 co-pay). After I was ‘examined’, ie: my temperature was taken and the nurse (not a doctor), looked at my throat, she agreed that I needed a viral throat culture (which is what I told them I needed when I first arrived). This center apparently ran out of the viral throat culture so they did a bacterial throat culture which I clearly did NOT need. I was already on an antibiotic for 5 days for bacterial infection so giving me that bacterial culture was pointless (even the nurse admitted to it).My issue is this, if they could not do what I was sent by my primary physician to do, they should have told me so I could go to another clinic. In addition, a nurse practitioner is NOT a doctor. Yes they can prescribe medicine but they are far less trained and require far less hours of training to practice medicine than a doctor. When I called the AFC urgent care the next day to voice my complaint that I was charged for a visit when I shouldn’t have been, the office assistant argued with me that the visit was justified because the ‘doctor’ (I corrected her it was not a doctor) examined me and they ran a test on me. What an absolute dishonest practice. I’ve called this center twice now to speak to the office manager who has yet to call my back. So I was basically charged for a visit I should not have been charged for and they could care less in resolving this. Meanwhile, they have signs throughout the waiting area that they can run tests immediately for sore throats to determine if someone has strep or other infections in minutes. This is simply not true. All their throat cultures need to be sent out to labs for results. They cannot give patients results in minutes. Complete false advertising. My advice to other patients is to avoid this clinic at all costs. They are dishonest and simply want your money. The right thing to do is to not charge for a visit if you cannot perform the correct tests.

I went a couple of times and had no problem but the last time I went I was seen by an older female doctor.. during my examination she asked if I was treating my asthma with an inhaler I told her yes & that I had quite a few inhalers & she need not prescribe me another one. She did anyway but in trying to find out why she prescribed it I had to call the office several times, my phone calls were not returned over a period of 4 days & when I finally spoke to someone on the staff about being prescribed medicine I didnt need she was very rude, she sounded agitated & acted as if I were bothering her. It wasnt my fault the doctor was incompetent & prescribed me meds unnecessarily.

The doctor is great. The 1 rating is for the front door receptionist and the nurses - cant say who is more rude! They didnt seem to Know how Insurance works or just didnt want to answer. I felt more sick that I was because of this treatment.

The wait took way long , appointment was at 1:00 , got in at 3:30 , that’s beside the hour and half waiting in the morning from 7:30 to 9:00 am just to secure a slot for the day . Well , I did a PCR and a rapid. Supposed to call me within one hour for the rapid test result . You know what , while I’m waiting next to my phone anxiously, they called the emergency number that I provided , my wife , who was not available. No voice message , didn’t try to call my number once . I called right back , of course automated recording respond w no human . I really needed this results today for work reason . It’s very complicated at my end at work . Wasted the whole day and not getting the proper answer , I played with your rules , but you failed me big time , I will never never use this facility again , will never recommend it . You made that happen.

I brought my 10 year old son in with a sore throat. They were very busy but we were in and out in less than 20 minutes. The nurse Mary was great. She asked my son questions to figure out if he needed a strep test or not and how long he had been sick. You could tell she is great with the kids. The Doctor was great. Even though my son had a fever and did not feel well Doctor Forno got him to laugh. The front staff was quick with the registration process

The nurse and the doctor at AFC Urgent Care were patient, professional, and compassionate. They listened to our situations attentively and offered solutions to help. Our video calls with them went smoothly without a hitch. We enjoyed our telemedicine video calls with the nurse and the doctor.

The manger that day was awesome… think it was Jessica

Worst urgent care. Third time attempting to come here. First 2 times I walked out because of misinformation on website vs what they tell you in person. There’s zero communication and their “waiting” system for getting tested does not work. Not to mention customer service is non existent. Received a call to come in and it still took over an hour waiting outside to be called in. Do NOT recommend. Make the trip to Mt. Vernon AFC- you’ll be pleased with them & their customer service.*If you need a rapid covid test go to DOCS in Stamford— just go very early in the morning*

The 3 Nurses that helped me today were very helpful and nice. Waiting time is less than 5 minutes. Fast and reliable. Will definitely come back for my physic.

I’ve never seen such professionalism in all my years! Jessica is THE BEST hands down. I really appreciate all passion she put in helping my girls and I today. She’s truly a gem! I highly recommend them, and I will definitely come back!

The staff including Doctor Lauren were professional and warm.I came in feeling awful, suffering from bronchitis, but with meds and a couple of days of antibiotics I am on the mend. The office was bright and clean and I felt well taken care and in safe hands of as soon as I entered the building

Not what it used to be. I guessed they are overworked and or understaffed….arrived at 8:10 and was told to come back at 10:00, ok. Came back at 10:00 but not called in until 11:15. Had throat and body aches so the receptionist recommended a COVID test, ok makes sense. Nurse explained I could see doctor only if I had the rapid test. I asked for the PCR test but then I would not be seen by doctor. Nurse left with my swab sample. While I waited for her to return a doctor appeared on the ipad sitting on a desk next to me. He asked for my symptoms and said we should wait for the rapid results. I was sent home to wait for my rapid results which I received within an hour as being negative. I did not go to be tested, I went to be treated. Three days later I feel sicker. I should have had the pcr test and skipped “seeing” the doctor. Going to my primary today. Wasted three days of feeling terrible.:(